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Full Time

KEY PURPOSE
To assist in the maintenance of the garden and related policies of Culzean Castle as an internationally-recognised garden of outstanding horticultural importance, contributing to its conservation and development and to its enjoyment by visitors and supporters. The post holder will manage the propagation needs of Culzean, ensuring its significant collection of plants is conserved and enhanced as well as taking full responsibility for the Victorian glasshouse range in the walled garden, the peach house, camellia house, and the orangery.

CONTEXT

Culzean Castle & Country Park:
The National Trust for Scotland’s (the Trust’s) property at Culzean is located on the Ayrshire coast of the Firth of Clyde, some 19 kilometres south of Ayr. The estate has been in existence since the 16th century and comprises the former seat of the Kennedy family – Culzean Castle – together with the core 228 hectares of Cassillis and Culzean Estate. The 5th Marquess of Ailsa, with the Trustees of the 4th Marquess, gave the Castle, some of its contents and the designed landscape to the Trust in 1945. Culzean became Scotland’s first Country Park in 1969 under the Countryside (Scotland) Act and is managed by the Trust in partnership with the local authority, South Ayrshire Council. The centrepiece of the property is Culzean Castle, acknowledged as Robert Adam’s masterpiece in the Romantic Castellated style, matched by its sublime cliff top site. The designed landscape contains a rich variety of features, including some by Adam, such as the Viaduct and the Home Farm, to complement his design for the Castle, and is important also for its gardens, policy woodland plantings and natural heritage.

Culzean Castle Garden:
The gardens and designed landscape at Culzean have been independently assessed as being of outstanding significance. They feature at the highest level across all categories in the benchmark Inventory of Gardens and Designed Landscapes in Scotland managed by Historic Scotland – one of only 5 sites in Scotland to do so.

The extensive formal lawns of the Fountain Court, the planted south-facing Terraces and the Orangery are focal points for visitors crossing the Viaduct to the Castle, and feature frequently in photographs of the property. The Walled Garden – which lies to the south-west of the Castle – is double in construction. Its northern half is managed as a traditional working walled garden with soft and top fruit, vegetables and cut-flowers as well as plant sales; it is in the process of redevelopment with an emphasis in increasing the range of production an enhanced visitor experience. The South Walled Garden contains impressive fruit ranges (Peach House and recreated Vinery) but otherwise is more ornamental; the display here is also undergoing redevelopment and extension. A woodland garden called Happy Valley extends behind the walled garden and contains a number of built features relating to the productive history of the landscape as well as specimen trees, rhododendrons and a selection of exotic woody plants. The garden team also maintains a number of other small amenity plantings throughout the park as well as holiday cottage gardens and other public areas.

KEY RESPONSIBILITIES

The Key Purposes of the job will be met by:
• Undertaking responsibility for the propagation, conservation and enhancement of the Garden’s plant collection in accordance with Trust policy and the Head Gardener’s direction;
• Day-to-day management of displays in the Camelia House, Orangery and Conservatory as well as maintaining our range of peaches.
• Day-to-day management of the propagation areas (including glasshouses, polytunnels, cold frames, potting areas and associated equipment) for plant production, both grown on-site and stock bought in, to ensure that they are productive, efficient, cost-effective, and maintained to a high standard;
• Ensuring compliance with the Trust’s health, safety, and environment policies and procedures, in particular that Culzean’s propagation activities conform to acceptable standards of environmental protection, e.g. in the use of pesticides or peat, and in methods of refuse disposal
• Ensuring that all aspects of plant recording (accessions, movements, and deaths), including input onto the Trust’s plant records database, and plant labelling, are routinely and efficiently processed
• Supporting plant sales as directed, including raising selected “Culzean” stock
• Undertaking the maintenance of designated garden areas to the required standards expected by the Trust and for the maximum safety of, and enjoyment by, visitors;
• When appropriate, supervising and working with volunteers and/or students to ensure they deliver required outputs at the appropriate standard, and gain benefit/satisfaction from their activities;
• As requested, assisting with education/interpretation activities such as introductory talks and guided walks;
• On occasion, contributing to the review and development of property action plans and operational work plans for the garden;
• Fostering positive relationships with local communities, promoting the work of the Trust, and actively seeking opportunities to increase Trust membership;

The current duties of this job do require a criminal records (Disclosure Scotland) check to be carried out.

SCOPE OF JOB

People Management
• Not a line manager but will supervise and instruct volunteers/students and other gardeners under instructions from Head Gardener or First Gardener;
• On occasion, In the absence of both the Head Gardener and First Gardener, to take responsibility for the day-to-day supervision of the Garden team and health and safety procedures;
• Will work closely with other property colleagues, and will have some interaction with other technical/specialist advisory colleagues based in other locations and departments (e.g. Gardens and Designed Landscape manager);
• Will have regular (daily) interaction with members of the public of all ages and abilities.

Finance Management
• Not a budget-holder.

Tools/equipment
• Will be a user of driven vehicles such as tractors, ride-on mowers and road vehicles;
• Will be a frequent user of hand-tools such as spades, forks, trowels, rakes, hoes, shears, and secateurs;
• Will be required to wear NTS staff uniform, and recognise that the role involves representing the NTS when meeting and dealing with members of the public as part of day-to-day work.

REQUIRED SKILLS, EXPERIENCE & KNOWLEDGE

The above outlines the key skills the post-holder will need to possess and exercise. In addition, either knowledge of or experience in the following is required:

Essential
• NVQ/SVQ Level 2 in amenity horticulture (or equivalent) and relevant practical experience, including working in a similar large garden/nursery with specialist collections
• Demonstrable skills and experience in a broad range of propagation techniques
• Eye for detail and finish
• Sound plant knowledge and identification skills
• Competent IT skills sufficient for maintaining plant records, use of the internet/intranet, assisting trainees/apprentices
• Experience of working with a diverse skill set between staff/ volunteers and students
• Knowledgeable about general amenity gardening, eg managing herbaceous plants and bulbs
• Sound knowledge of basic tool and machinery use and maintenance
• Practical knowledge of Health and Safety processes and procedures and the ability to work effectively within these processes
• Excellent interpersonal and communication skills; confident and competent in interacting and dealing with a wide range of people; and able to represent the Trust
• An effective team member
• Self motivated with good organisational and time-management skills – including the ability to prioritise work
• Driving Licence, valid for driving within the UK

Desirable
• Knowledge across the broad range of plants: woody, woodland, half hardies, alpines, vegetables
• Experience of plant recording and plant labelling techniques
• PA1 and PA6a spraying certificates, or willingness to be trained in the use of pesticides and to exercise that training
• Tractor driving certification and experience
• Experience of working in a garden open to the public
• Experience of working in a mixed-team that includes short-term/ seasonal staff and/or volunteers and students.

The Key Responsibilities, Scope of Job, and Required Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

We are looking for an experienced and forward-thinking individual to join the management team at the vibrant Pitmedden Garden and Museum of Farming Life.

This is an exciting opportunity within the heritage industry and the ideal candidate must be passionate about our vision for the future and what we do every day as a business: Bringing people together and providing them with the greatest visitor experience.

Brilliant design and meticulous maintenance give Pitmedden Garden its unique charm. With almost 6 miles of clipped box hedging, the parterres at the heart of the garden are a masterpiece of intricate patterns and sparkling colours, drawing visitors from near and far.

JOB PURPOSE

You will be responsible for the operational delivery of the overall visitor experience within Pitmedden Garden and the wider Estate.

Delivering performance standards and targets to ensure excellent levels of visitor satisfaction, while maximising key commercial, financial and development objectives, to ensure the property is property fully sustainable.

Your vision and drive will continue to build on our current , from creating fresh visitor numbers, bringing fresh ideas to showcasing our site to a wider audience, to handling initial enquiries and delivering memorable visitor experiences. Ultimately ensuring Pitmedden Garden is recognised as a first-class visitor attraction.

You will be part of a broader management team responsible for delivering an overall visitor service strategy, promoting good communication within the property and across the division as well as a joined-up service provision.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Staff and volunteers – (recruitment, induction, development, motivation, performance management) such that they are fully equipped and motivated to undertake their duties to the required Trust standards and that staffing budgets are adhered to;
• Responsible for the line management of Visitor Service Supervisors and Visitor Services Assistants, within Pitmedden Garden.
• Instil a Health & Safety culture across the property, ensuring the team work within the properties Risk Assessments to reduce risk of incidents and accidents to volunteers, employees and visitors.
• Budgets – (setting, phasing, monitoring, reporting, pro-active and re-active adjustments together with the Operations Manager, General Manager, Business Manager and Finance Manager) to ensure that the finances are sustainable within the context of the wider property budgets;
• Plan and deliver annual events and functions strategy with support of NE regional office and Visitor Service Supervisors.
• Create a culture of ‘exceptional service, every time’. Delivering high standards of delivery and a consistently warm welcome within the catering department
• Driving the visitor services experience to achieve financial targets, maximising income and profitability, using the Trust’s procedures and instructions. You will strive to be efficient and ensure cost effectiveness in all the work you do.
• Ensure the cornerstones of the National Trust for Scotland are achieved at every property namely, conservation, access and memorable visitor experiences for all guests.
• You will ensure high standards of presentation at all times, you may have delegated tasks within other departments and you will understand and help deliver your overall properties business plan.
• Taking responsibility for opening and closing and security of buildings as well as emergency procedure implementation, duty management and providing relief cover as required;
• The post holder will be designated for the property as the “responsible person” concerning issues around the safeguarding of children and vulnerable adults. For this element of your role, you will be required to undergo a criminal record check.

Department specific – visitor services

• Managing visitor-related buildings and facilities (e.g. retail and admissions, building, plant sales area, rental accommodation, holiday accommodation, nature hide).
• Ensuring that the longevity of the Trust’s buildings and fittings are maximised through appropriate maintenance and/or replacement regimes;
• To ensure that the property meets statutory and company requirements of Health and Safety, Food Safety and Environmental legislations and procedures including Waste Disposal and Allergens
• Adhering to the sale of alcohol legislation, being a Premises Manager.
• Deliver an attractive and engaging programme of tailored events which drive footfall to the estate.
• Supporting the Visitor Services Manager (Catering) to ensure catering standards are maintained.

Structure
The structure of the NE region includes three clusters named Aberdeenshire North (Haddo, Fyvie, Pitmedden, Fraser), Aberdeenshire South (Crathes, Drum, Craigievar) and Angus (House of Dun, Barries Birthplace, Barry Mill).
The Visitor Services Manager for Pitmedden Garden reports directly to the Operations Manager (Aberdeenshire North).

Additional support is provided through the NE Regional office team which comprises of General Manager, Business Manager, Heritage Services and Garden and Design Landscape Manager.

Central support resource is also provided through Consultancy Services.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications

Essential
• NVQ3/BTEC/City & Guilds/HND/Degree or equivalent experience;
• Management experience within a museum, visitor attraction or hospitality industry.
• Ability to work ‘hands-on’ – including in the retail, events and admissions areas – alongside the team members, demonstrating the customer service skills required of all staff.
• Proven experience of team building within and between departments.
• Has a solution focused approach and is able to act independently.
• Excellent presentation skills.
• Experience in a retail and sales environments
• Hold a valid and recognised SQA Licensing Qualification e.g. Scottish Personal License Holder’s Certificate and Personal License.
• Experience of managing social media and delivering promotional activities.

Experience

Essential
 Have direct experience of managing multi-strand visitor/commercial services operation – ideally in a heritage or tourist-attraction context;
 Possess excellent communication skills (written and oral)
 Computer literacy with excellent ability on MS software;
 Excellent leadership and influencing skills;
 Excellent understanding of report writing and financial management;
 Well-developed time management and organisation skills.
 Current driving licence.

Desirable
 Current First Aid certification (or willingness to train and use).
 Significant sales experience and front-line interaction with customers.

DIMENSIONS AND SCOPE OF JOB

Scale
– The Visitor Services Manager will be accountable for delivery of c.21 k visitors, Income generation of c. £262k and expenditure management of c. £440k.

People Management
• The post-holder will directly manage both full time, seasonal staff and volunteers within all disciplines within the commercial & visitor services disciplines.
• The post will also work alongside the Head Gardener, who will line manage the garden team and the Visitor Services Manager (Catering), who will line manage the catering team.
• The post-holder will support delivery of cluster led Operations Manager initiatives.
• The post-holder will work frequently with the following centralised departments: Buildings; Finance & IT Support; Human Resources and regionally with the Development Managers for Retail and Catering.

Finance Management
• The Operations Manager is the overall budget-holder, but the post-holder has devolved responsibility and accountability for the following budget activities: Admissions & Membership; Property income, Retail & Plant Sales; Rental & Holiday Accommodation and annual expenditure.
• Is responsible for managing staffing costs within the property as per delegated budgets.

Key performance indicators and targets

• To monitor the work of the team and carry out appraisals ensuring that information is filed appropriately, with development plans that are actively used;

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

We are looking for an experienced and talented customer focused manager to join us at our fantastic property, Haddo House.

This is an exciting opportunity within the heritage industry and the ideal candidate must be passionate about our vision for the Future and what we do every day as a business: Bringing people together and giving them the greatest visitor experience.

Situated in wonderful parklands, Haddo House is an iconic historical landmark that has been part of the National Trust for Scotland since 1979. These days, Haddo House has established itself as the flagship venue of the Aberdeenshire North region.

Spread over four floors, Haddo House boasts one of the most impressive interiors in the area, with an incredibly rich & fascinating history. The flexible interior space making it idea for weddings, corporate hospitality, and events.

The property also comprises of; a large multi-use courtyard which houses the retail and catering areas, one of the best gardens in Aberdeenshire, as well as two function / events and conference spaces and a large events lawn.

JOB PURPOSE

You will be responsible for the operational delivery of the overall visitor experience within Haddo House and the wider Estate.

Delivering performance standards and targets to ensure excellent levels of visitor satisfaction, while maximising key commercial, financial and development objectives, to ensure the property is property fully sustainable.

Your vision and drive will continue to build on our current , from creating fresh visitor numbers, bringing fresh ideas to showcasing our site to a wider audience, to handling initial enquiries and delivering memorable visitor experiences. Ultimately ensuring Haddo House is recognised as a first-class visitor attraction.

You will be part of a broader management team responsible for delivering an overall visitor service strategy, promoting good communication within the property and across the division as well as a joined-up service provision.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Staff and volunteers – (recruitment, induction, development, motivation, performance management) such that they are fully equipped and motivated to undertake their duties to the required Trust standards and that staffing budgets are adhered to;
• Responsible for the line management of Visitor Service Supervisors and Visitor Services Assistants, within Haddo House.
• Instil a Health & Safety culture across the property, ensuring the team work within the properties Risk Assessments to reduce risk of incidents and accidents to volunteers, employees and visitors.
• Budgets – (setting, phasing, monitoring, reporting, pro-active and re-active adjustments together with the Operations Manager, General Manager, Business Manager and Finance Manager) to ensure that the finances are sustainable within the context of the wider property budgets;
• Plan and deliver annual events and functions strategy with support of NE regional office and Visitor Service Supervisors.
• Create a culture of ‘exceptional service, every time’. Delivering high standards of delivery and a consistently warm welcome within the catering department
• Driving the visitor services experience to achieve financial targets, maximising income and profitability, using the Trust’s procedures and instructions. You will strive to be efficient and ensure cost effectiveness in all the work you do.
• Ensure the cornerstones of the National Trust for Scotland are achieved at every property namely, conservation, access and memorable visitor experiences for all guests.
• You will ensure high standards of presentation at all times, you may have delegated tasks within other departments and you will understand and help deliver your overall properties business plan.
• Taking responsibility for opening and closing and security of buildings as well as emergency procedure implementation, duty management and providing relief cover as required;
• The post holder will be designated for the property as the “responsible person” concerning issues around the safeguarding of children and vulnerable adults. For this element of your role, you will be required to undergo a criminal record check.

Department specific – visitor services

• Managing visitor-related buildings and facilities (e.g. retail and admissions, building, plant sales area, rental accommodation).
• Ensuring that the longevity of the Trust’s buildings and fittings are maximised through appropriate maintenance and/or replacement regimes;
• To ensure that the property meets statutory and company requirements of Health and Safety, Food Safety and Environmental legislations and procedures including Waste Disposal and Allergens
• Adhering to the sale of alcohol legislation, being a Premises Manager.
• Deliver an attractive and engaging programme of tailored events which drive footfall to the estate.
• Supporting the Visitor Services Manager (Catering) to ensure catering standards are maintained.

Structure
The structure of the NE region includes three clusters named Aberdeenshire North (Haddo, Fyvie, Pitmedden, Fraser), Aberdeenshire South (Crathes, Drum, Craigievar) and Angus (House of Dun, Barries Birthplace, Barry Mill).
The Visitor Services Manager for Haddo House reports directly to the Operations Manager (Aberdeenshire North).

Additional support is provided through the NE Regional office team which comprises of General Manager, Business Manager, Heritage Services and Garden and Design Landscape Manager.

Central support resource is also provided through Consultancy Services.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications

Essential
• NVQ3/BTEC/City & Guilds/HND/Degree or equivalent experience;
• Management experience within a museum, visitor attraction or hospitality industry.
• Ability to work ‘hands-on’ – including in the retail, events and admissions areas – alongside the team members, demonstrating the customer service skills required of all staff.
• Proven experience of team building within and between departments.
• Has a solution focused approach and is able to act independently.
• Excellent presentation skills.
• Experience in a retail and sales environments
• Hold a valid and recognised SQA Licensing Qualification e.g. Scottish Personal License Holder’s Certificate and Personal License.
• Experience of managing social media and delivering promotional activities.

Experience

Essential
 Have direct experience of managing multi-strand visitor/commercial services operation – ideally in a heritage or tourist-attraction context;
 Possess excellent communication skills (written and oral)
 Computer literacy with excellent ability on MS software;
 Excellent leadership and influencing skills;
 Excellent understanding of report writing and financial management;
 Well-developed time management and organisation skills.
 Current driving licence.

Desirable
 Current First Aid certification (or willingness to train and use).
 Significant sales experience and front-line interaction with customers.

DIMENSIONS AND SCOPE OF JOB

Scale
– The Visitor Services Manager will be accountable for delivery of c.29 k visitors, Income generation of c. £314k and expenditure management of c. £560k.

People Management
• The post-holder will directly manage both full time, seasonal staff and volunteers within all disciplines within the commercial & visitor services disciplines.
• The post will also work alongside the Head Gardener, who will line manage the garden team and the Visitor Services Manager (Catering), who will line manage the catering team.
• The post-holder will support delivery of cluster led Operations Manager initiatives.
• The post-holder will work frequently with the following centralised departments: Buildings; Finance & IT Support; Human Resources and regionally with the Development Managers for Retail and Catering.

Finance Management
• The Operations Manager is the overall budget-holder, but the post-holder has devolved responsibility and accountability for the following budget activities: Admissions & Membership; Property income, Retail & Plant Sales; Rental Accommodation and annual expenditure.
• Is responsible for managing staffing costs within the property as per delegated budgets.

Key performance indicators and targets

• To monitor the work of the team and carry out appraisals ensuring that information is filed appropriately, with development plans that are actively used;

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

To provide operational coordination and supervision of retail, visitor services, and events at the Bachelors Club, in line with the Trust’s policies, priorities, performance standards and targets to contribute to the enjoyment of the property by visitors and members, and help ensure commercial, financial, and conservation objectives are achieved.

The Visitor Services Supervisor at a Trust property plays a pivotal role ensuring that the management objectives are achieved through excellent customer service and, is very often the “face” of the Trust to visitors and suppliers. As such, s/he directly influences public perceptions of the Trust and is crucial to developing and maintaining the property’s local/national reputation.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Responsible for a wide variety of duties in connection with the presentation, operation, cleanliness and maintenance of the property.
• Cash handling, reconciliation and carrying out banking duties.
• Maintain the highest standards of customer and visitor service ensuring all visitors enjoy their visit to the property and will recommend it to others.
• Achieving financial targets in respect of admissions, retail and membership sales
• Responsible for the stocking of the shop, sales and stock management in conjunction with the Retail Supervisor at RBBM.
• Work closely with other managers across the Burns portfolio to deliver a programme of visitor events which increase visitor numbers, drive secondary spend and support overall property targets.
• Promoting and encouraging visitors to complete visitor surveys at the property or gathering contact details for survey at a later date.
• Responsibilities also involve maintaining the security of the property and its contents, keeping the building clean and functional, following best-practice at all times, and maintaining its 3 star VisitScotland, and Bronze Green Tourism award rating.
• Sharing in the common responsibility of implementing the Trust’s “Health & Safety Policy”, being mindful at all times of the health and safety of self, staff, volunteers, and visitors.
• To increase membership of the National Trust for Scotland.

CONTEXT

Dating back to 1675 this meticulous walled Garden a sight to behold. With almost six miles of clipped box hedging, sculptures and built heritage set within several acres of Woodlands it is one of the best loved gardens in Scotland.

Situated within Pitmedden House is a busy traditional Tearoom, popular with locals and tourists alike. With additional seating outside to be enjoyed during the warmer months.

Pitmedden Garden also boasts a Farming Museum and a traditional Farmhouse, stables and Bothy.

JOB PURPOSE

To support the conservation of Pitmedden Garden by generating income through food and beverage operations and delivering the highest standard of visitor experience for all visitors.

With a passion for all things food related and of course great customer service, you will manage ‘The Kitchen Tearoom’ within Pitmedden Garden and the pop-up catering outlets within the grounds for our year-round events programme.

You will lead the catering team with, menu design, food production, ordering, compliance, and commercial performance. Delivering a friendly, efficient service environment in line with the National Trust for Scotland’s policies, priorities, standards, and targets. You will help make our properties sustainable in every way.

You will be part of a broader management team responsible for delivering an overall visitor service strategy, promoting good communication across the site and a joined-up service provision.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Food & Beverage Operation
• To ensure the planning, preparation, cooking and presentation of food to the standards required by the Trust for a facility with estimated annual income target in excess of £80K.
• To ensure that the location meets statutory and company requirements of Health and Safety, Food Safety and Environmental legislations and procedures including Waste Disposal and Allergens.
• To conduct Food Safety and Health and Safety Risk Assessments and ensure that all standards and procedures with regards to Hygiene and Safety are established and maintained in line with the Food Safety Management Plan.
• Accountable for stock levels and making key decisions about stock control.
• Responsible for analysing sales figures and forecasting future sales.
• Adhering to the sale of alcohol legislation, being a Premises Manager.

JOB PURPOSE

This role will be responsible for the leadership and management of the Purchase and Cash Ledgers Team.

Reporting to the Financial Controller, the postholder is required to manage and develop the Ledgers and Cash function through motivating and engaging the team to deliver a best in class service to the Trust and by developing and implementing a plan to improve the processes and ways of working to secure a strong position going into the next financial year and beyond.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

As Ledgers and Cash Manager,

• Management of a team of 7, ensuring that they are supported, developed and performance managed in accordance with the HR policies of the Trust to ensure that the functions of the team are delivered efficiently and effectively and members of the team are able to continually improve and develop.
• Management of a high volume and complex purchase ledger.

o Management of supplier queries, ensuring timely resolution
o Management and delegation of PL mail inbox – invoices, statements, queries etc
o Ensuring invoices and credit notes are timeously and accurately processed
o Payment runs are periodic and accurate
o Remittances issued electronically
o Supplier Account Reconciliations

• Management of the Banking and Cash functions across multiple accounts
o Oversee incoming payments from customers ensuring they are processed against invoices issued or that non invoiced income is coded and posted to the correct accounts and done so timeously and correctly
o Ensure all banking processes and procedures are controlled and efficient
o Scope for the improvement and automation of bank processes
o assist with cash and bank data requests for grant applications and at year end

• Management of Customer account reconciliations
o Ensure Trust procedures are applied by the credit controller in the pursuance of outstanding debts including the issue of an aged debt report to the Financial Controller and necessary escalation where required
o Reporting DSO

• Adopt a strong customer service ethos in all Interactions with other departments/properties/Trust members to ensure we provide an excellent level of service.

• Develop, maintain and document appropriate controls and processes across the team, ensuring there are cover plans in place and minimize key person risk.

• Year end audit – play a supporting role to the Financial Controller in collating and providing audit evidence as requested

• Ensure team have the knowledge to support and execute all relative system upgrades and improvements

KEY PERFORMANCE INDICATORS
• Develop a suite of reports to measure and monitor KPI’s across the team
o Aged Balances Creditors – Reduction of Debit Balances
o Aged Balances Debtors – Reduce DSO
o Processing times for Invoices and credit notes
o Workload and throughput
o Bank Reconciliations

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Experience, Skills & Knowledge
Qualifications
• HNC/HND Level qualified or demonstrably significant and high quality directly relevant experience.
Essential:
• Demonstrable Experience of managing and developing multi skilled teams in a service delivery function including banking and high volume purchase ledger teams.
• Must be self-motivated with a proactive approach to work, ability to take initiative & identify opportunities and to accept challenges and responsibility and initiate and implement change;
• Focussed on ensuring policies and procedures are followed consistently and that the team are operating these in a compliant and effective manner.
• Strong people management skills, including managing and motivating people through change. Ability to engage team through coaching and guiding to promote their development;
• Strong communication skills and confidence, demonstrating the ability to serve internal customers and external suppliers with courtesy and diplomacy;
• Strong organisational skills, ability to prioritise workload and ensure team deliver to deadlines;
• Good knowledge of VAT invoice requirements with focus to develop VAT knowledge throughout the team;
• Understanding of prepayment and accruals, bank reconciliations and transactional banking processes.
• Ability to work under pressure, managing change and delivering to tight deadlines without compromising accuracy of work;

Desirable:
• MS Dynamics 365 Experience;
• Charity experience
• Knowledge of Credit Control function
• Experience of Automating Banking and Accounts Payable functions
• Experience of systems implementations and Improvements

DIMENSIONS AND SCOPE OF JOB

People Management
This post will lead and manage Ledgers Assistants and Finance Assistants to deliver key performance targets. A key aim of the post holder will be to assess the current processes and make recommendations to improve performance and strengthen controls. The individual will be required to develop the team’s technical knowledge and systems understanding. It is imperative that the post-holder is confident in building good relationships with colleagues at all levels within the organization, and also with customers and suppliers. A continuous improvement approach will be required, striving for best practice.

Financial Scope
Not a budget holder
The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

JOB PURPOSE

As a Procurement & Contracts Manager, you will be responsible for providing a professional and effective procurement service to the Trust.

Reporting to the Head of Procurement, you will manage and monitor a portfolio of contracts, reviewing procurement expenditure, supplier performance and identifying value for money solutions.

Developing effective procurement policies and procedures, you will provide advice to internal stakeholders on procurement processes for high value and/or high-risk strategic contracts and manage supplier relationships.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Management of allocated National Contracts, undertaking supplier and Trust-wide liaison:

Utility Providers – Electricity, Gas, Water Acting as the Trust primary contact with all
• Maintaining knowledge of the utilities market and relevant pricing structures with a view to identifying and communicating to management potential cost change opportunities for the Trust.
• Management of the electricity and gas information database (covering approximately 450 individual meters) to record all Trust’s electricity and gas meters, including installation and change of meters and change of tenancy in order that appropriate action can be taken.
• Creating and managing both a water and wastewater information database to record all Trust’s requirements.

Utility Bill Review – Investigation of all utility bills from the National Portfolio, to residential lets and untenanted properties, regarding discrepancies and queries.
• Advising, working and liaising with property managers, National Estate, Finance and other internal teams with regard to the accuracy of the information and any problems arising.
• Management, logging and charting process of queries with utility suppliers and Operational and Business managers.

Management of tender processes with expenditure of over £50,000, ensure public procurement regulations are followed where appropriate from third party grants.
• Help, with advice and knowledge to business users for tender opportunities above £10,000 and where appropriate undertake Quick Quotes via Public Contracts Scotland
• Ensure processes are adhered to and reviewed to maintain best practice, drive continual improvement and operational effectiveness.
• Effectively support business requirements by providing assistance to the Head of Procurement, answer any queries in a timely fashion and ensure all tenderers are kept informed of developments.

Additional Responsibilities

• Energy Management. Manage Energy Analytics platform to identify key opportunities across the Trust to improve efficiencies. Liaise with all senior stakeholders to promote responsible management of energy usage, with focus on larger Half Hourly Metered sites, to implement cost savings. Manage annual contracts related to this analytical platform and our required hardware, specifically data collection/aggregation and meter operation contracts. These are essential to ensure data flows are sent/received and energy insight is maintained.

• Amazon Business. Management of Trust wide Amazon Business account. Manage Trust Access across all regions and levels, curate which products are available and manage these where national contracts are preferred. Work with finance to ensure smooth billing and internal stakeholders to ensure purchasing process and budget holder sign-off. Oversight operation of approval process as final control.

• Loomis UK. Management of national Cash Collection Contract. Ensure a cash collection service is available to all sites of the Trust at agreed service levels.

• Credit Cards. Act as authorised contact on behalf of the Trust in dealings with our bank in relation to the administration of the Credit Card Account. Liaise with internal stakeholders and the bank to quickly resolve queries and make changes to cards as and when required

• Waste Governance and Reporting. Track annual Waste Transfer Notes from Mitie Waste and keep on record for governance and compliance. Analyse regular waste reports to feed back to specific sites regarding efficiencies and opportunities.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications

Essential
• To be either accredited as a full member of CIPS (MCIPS) or working towards the qualification.
• A full driving license for driving in the UK.

Experience

Essential
• At least three years’ experience of managing complex contractual relationships
• Strong negotiation skills and experience of contracts and contracts management.
• A good level of understanding of tendering, contracts and commercial law.
• A working knowledge of commercial contracts of various structures.
• Has worked in multi-functional teams.
• Excellent time management and organisational skills; able to multi-task and deal with priorities to ensure they are met.
• Methodical, rigorous approach with an eye for detail and accuracy.
• Flexible attitude with an ability to prioritise and re-prioritise workload in the face of changing demands.
• Demonstrable high levels of interpersonal and communications skills and confidence in dealing with a wide range of staff, visitors, external suppliers and other stakeholders.
• Proficiency in IT Systems and using Microsoft Office packages (Excel, Word and Outlook) to an advanced level

Desirable
• MS Dynamics 365 Experience;
• Charities/Third Sector Experience.

DIMENSIONS AND SCOPE OF JOB

People Management
No line management responsibility but regular contact with other colleagues and suppliers at all levels.

Finance Management
Although not a budget holder will be responsible for managing the relationship between NTS and Supply companies.
The utility contracts providers spend on electricity, gas and water is around £1.2m annually.

The Purpose, Context, Key Responsibilities, and Person Specification reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

Are you ready to come aboard and discover new ways to demonstrate your skills and experience?
We are looking for a Crew Supervisor to work with a small team to protect and maintain a national treasure ‘The Royal Research Ship – Discovery’!
Tread in the footsteps of our amazing explorers Scott and Shackleton and look after their ship and supporting museum so that we can keep sharing this experience for generations to enjoy.
If you are interested in applying for this role download the job details and application form from our website.

We are looking for someone to assist with routine maintenance tasks in our venues at Verdant Works and Discovery Point. The role will also require AV and IT set up skills to support our exhibitions and meeting rooms facilities. Working as part of a small team, you will need to be flexible and proactive, to ensure our venues maintain our 5 Star Visitor Attraction status.

Dundee Heritage Trust is responsible for two accredited and 5-star rated museums, Discovery Point/RRS Discovery and Scotland’s Jute Museum at Verdant Works. Both museums hold Recognised Collections of National Significance. You will be required to maintain and develop a programme of events, activities and resources creatively based around the themes and collections of both museums. The aim is to attract new audiences to the museums, diversifying our audience base and improving our learning and community reach.
We are looking for someone qualified in Museum, Heritage or education (or equivalent experience) who is innovative, inquisitive and able to share knowledge in creative ways. You will need excellent personal and written communication skills and have a track record of working with a variety of community groups.

Baker Richards helps cultural organisations and visitor attractions to unlock their commercial potential, supporting their artistic and social missions.

This is a highly developmental role, in which the successful candidate will learn skills well suited to a career in financial or business analysis, modelling, and interpretation of data.

Our researchers work hands-on with some of the world’s leading cultural organisations and visitor attractions to dig into and discover the stories in their data.

We are looking for someone who has a belief in and passion for the work of Baker Richards who is highly numerate and a confident user of IT, with meticulous attention to detail. The role will appeal to someone who is highly self-motivated, committed and who relishes responsibility. The ability to think logically and systematically is also essential.

You will have excellent organisational skills, strong communication skills and will
also demonstrate a willingness to be flexible and ‘muck-in’. Though the company is based in Cambridge, home/remote working applications from Scotland are very welcome.

We do not expect you to have prior experience of any of the specific tasks involved. If you are keen to learn and think you would enjoy developing data and research skills, then this role could be for you.

Hours: 40 hours per week
Location: Flexible, with Cambridge office available
Salary: £21,000pa in first year, salary review in year 2
Deadline for applications: 1pm on Monday 22 November 2021

PURPOSE OF POST
Under the Trust’s new leadership, the role of Director of Heritage Properties has now been created. The role will be vital to the realisation of the Trust’s work and its strategic vision, and so is an exciting one of great opportunity to contribute at the highest level to the future care of Scotland’s outstanding heritage.
Reporting to the Chief Executive, the role will be a member of the Trust’s leadership team. This is a substantial management position, responsible for the oversight and support of teams operating within the visited heritage estate, and the direct line management of the Trust’s four regional managers as well as the manager of the distinct Mar Lodge Estate. Thus, the post holder will be responsible for the overall
operational management of all Trust properties, leading and supporting the regional managers, and ensuring liaison with all other departments within the organisation to achieve this. The heritage estate includes visited properties, non-visited properties, and a further portfolio of properties not owned by the Trust, but with which it has conservation agreements. Fundamental will be ensuring the appropriate ongoing conservation and care of properties and the collections they contain (reflecting the purpose and high standards of Scotland’s leading conservation charity), as well as the development of those properties and their interpretation, working closely with
colleagues across the organisation to provide inspiring visitor experiences which understand audience needs and the visitor journey.
Within the overall timescale of the new strategy, it is intended that considerable investment will be made across Trust properties, and so the post holder will have a substantial responsibility to work with colleagues in developing appropriate visions, and planning, implementing, and evaluating the success of
transformational capital projects.

The Trust’s properties are at the heart of generating income for the Trust’s operation, and so this will be a vital responsibility of the post holder, leading commercial initiatives and working with colleagues to encourage growth in Membership, commercial income generation (in particular through retail, food and
beverage, and events), and opportunities for philanthropy.
Access for audiences is vital to the Trust’s purpose, and so an audience-focused approach demonstrating an understanding of the Trust’s audiences, working to retain existing ones and diversify these will be an essential consideration in all aspects of the post holder’s work. The directorate of Heritage Properties has the largest staffing complement within the Trust, comprising employees and a very substantial workforce of volunteers. The Director of Heritage Properties will also work with colleagues within the directorate and elsewhere in the Trust in support of the Trust’s numerous
Members’ Centres, which support the organisation through fundraising activities and in other voluntary ways. Thus, the successful candidate will bring substantial experience in managing heritage properties at scale with the ability to manage a dispersed staff across the whole of Scotland, who contribute to the Trust through a very wide range of roles. In addition to strong strategic, operational, and planning skills, critical
will be the post holder’s ability to lead, motivate and inspire people.
This will be a highly visible leadership role within and without the Trust. Thus, the successful candidate will possess strong stakeholder management skills, working with multiple national and local agencies across Scotland and with local communities to promote the interests of the Trust and to market its places and activities.

MANAGEMENT STRUCTURE
The National Trust for Scotland’s operational management is provided by the Leadership Team. This comprises the Chief Executive, the Chief Operating Officer, the Director of Customer & Cause, the new role of Director of Heritage Properties, the People Director, the Head of Conservation & Policy, the Head of Heritage & Consultancy Services, four General Managers covering the Trust’s operational regions and the
Operating Manager of the Mar Lodge Estate. The role of Director of Heritage Properties will be directly responsible for the four regional General Managers and the Operating Manager of the Mar Lodge Estate. All other roles in the Leadership Team report directly to the Chief Executive. The Role of Director of Heritage Properties will be fully supported by an Executive Personal Assistant.

LOCATION
While it is envisaged that the role would be based at the Trust’s headquarters in Edinburgh, it will be an essential requirement to travel frequently and spend time at Trust locations, working with colleagues across Scotland. The Trust is currently developing a New Ways of Working strategy, which is intended to provide new ways of smart working, including remotely, from home and from Trust properties.

KEY RESPONSIBILITIES
• To provide leadership, support and direction for the operation, care, development, and future vision of the Trust’s heritage estate.
• To play a key role in the Trust’s overall leadership, contributing to its direction for the future and helping to embed the new strategy across the organisation, and in particular the Heritage operations directorate.
• To contribute to the Trust’s long-term financial stability and organisational resilience.
• To recognise and manage strategic risks facing the organisation and implement strategies to reduce the impact of risk.
• To communicate in a clear and inspiring fashion the vision of the Trust and in particular the work and ambitions of the directorate of Heritage Properties, both within and without the organisation.
• To ensure that colleagues responsible for are accountable for the delivery of high levels of performance, from idea generation through to execution, by setting clear and achievable standards, plans, targets, and methods of evaluation.
• To continue to improve the organisational abilities of the Trust, in visitor service, conservation and maintenance care, cross-functional team working, problem solving and relationship management.
• To play a key role in the development of the organisation as a fundraising one and one which contributes more widely to Scotland, in particular at property level encouraging practical and financial support of the Trust’s work and promoting the Trust’s work more widely