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Full Time

Caretaker

The role

Assist the RZSS Edinburgh Zoo Property & Estates Team in managing the day-to-day build and maintenance of all buildings, facilities and infrastructure, to ensure that all areas of are safe and well presented for our visitors and in accordance with agreed service standards and in a cost-effective manner, in support of RZSS’ mission and vision. This post should supervise the vehicle gate receiving deliveries and making contact with departments to advise them of arrivals.

Some of the things you’ll do:

• Work with minimal supervision, under the direction of more senior tradesperson, to provide labouring and driving tasks to agreed standards
• Supervise the vehicle gate and follow arrival/departure procedures of all vehicles entering the site, including drivers signing in and out, receive deliveries and alert relevant departments of arrival.
• Responsible for site security and access of contractors/vehicles via the vehicle gate and follow the opening and closing procedures of both the vehicle gate and pedestrian gate for staff.
• Proactively undertake daily site inspections of public areas and perimeter checks, diary any tasks by their priority order and complete minor repairs, including fencing repairs, replacing damaged signage, replacing light bulbs or clearing chocked wastes pipes smaller multi trade repairs or works which didn’t require an experienced tradesperson to complete.
• Maintaining onsite recycling area ensuring this is kept clear and that our onsite waste is being disposed of correctly.
• Ensure all machinery is cleaned, inspected, maintained and user log book updated daily to agreed transport policy standards and procedures, e.g. oil/tyre/light checks and ensure all pre-start check sheets are completed as required.

What we’re looking for:

• Full driving licence.
• Working knowledge of risk assessment processes.
• Ability to identify and make safe (for self, colleagues and the public) all the utilities and services encountered whilst working on RZSS sites.
• Significant practical experience in the construction and maintenance of buildings, fencing and infrastructure.
• Experience of working as part of a team, and on your own.
• Construction Safety Certificate or equivalent is desirable as is being trained and competent in the operation of RZSS vehicles (e.g. forklift, dumper/lifter, 360 digger, telescopic lift) in a range of complex driving situations

We offer a range of great benefits which can be found at www.rzss.org.uk/about-rzss/staff-benefits

Please visit the RZSS Job Opportunities page for details on how to apply and to see the role profile for further information on what the role involves and essential/desirable criteria.

Visitor Services Assistant – Administrator

JOB PURPOSE

You will be responsible for the providing administration support to three properties within the Aberdeenshire North area, including Fyvie Castle, Haddo House & Castle Fraser. You will ensure all general administration is undertaken diligently, efficiently and carried out within the Trust’s procedures and policies.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Ensure all general administrative tasks are undertaken efficiently, effectively and timeously, including (but not limited to):
• Property correspondence (mail, email and telephone);
• Filing and record-keeping;
• Diary Management;
• Processing membership applications for the sites;
• Meetings support (agendas, minutes, support documentation);
• Cashier duties (reconciliation and recording);
• Data entry of takings, statistics – weekly, monthly and ad hoc;
• Purchase ordering – as required;
• Invoicing

You must be flexible to meet the needs of the property, this will include weekend working.

Department specific – visitor services

• Embody the Trust’s values;
• Provide excellent customer service and care to all staff, visitors and volunteers.

QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications

Essential
• Qualification in business administration – HND or Diploma – or relevant experience.

Experience
Essential
 Cash handling experience
 Ability and competence to intermediate level in MS packages – Word, Excel, Outlook and Powerpoint.
 Possess excellent communication skills (written and oral);
 Must be diligent and accurate with excellent eye for detail;
 Excellent customer care skills
 Well-developed time management and organisation skills – ability to prioritise workload.
 Current driving license

Desirable
 Previous experience providing administrative support to a number of different departments highly desirable.

DIMENSIONS AND SCOPE OF JOB

Scale
• Three large heritage visitor attractions that run both tours of the sites, but also hospitality events, catering and retail outlets.

People Management

• Not a line manager.
• The post-holder will work frequently with the wider property staff and volunteers and regional team.

Finance Management

 No budget responsibility.
• Access to PC and relevant IT systems, i.e. standard NTS management systems including Intranet, T:Drive, Microsoft Dynamics, EPOS.

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

Applications
Interested applicants should forward a completed application form to the People Department (Applications), The National Trust for Scotland, Hermiston Quay, 5 Cultins Road Edinburgh EH11 4DF, by mail or by email via workforus@nts.org.uk, by first post (i.e. 10.00am) on 12th November 2021.

Racecourse Operations & Experience Manager

Eden Scott is delighted to be working with Hamilton Park, an award-winning horse racing, conference, events and accommodation resort, with a first-class season of fixtures and so much more.

They have a 5* Visitor Attraction rating – VisitScotland’s highest accolade and were crowned 2018 RCA Showcase Champions at the prestigious industry awards ceremony where venues from across the UK are recognised for showing ‘excellence and innovation’ in customer experience.

They empower their team, to not only contribute, but also have a positive impact on the development of Hamilton Park.

Their team continues to evolve as the business grows and they very much take the approach of ‘aces in spaces’ – employing the right people for the right roles and then giving them the opportunity to exceed their potential. They are incredibly proud of their culture which promotes professional respect and pride in their work.

Their mantra is, ‘By working together, we can all achieve more.’

An exciting opportunity has arisen to join the team in the role of Racecourse Operations & Experience Manager, this role reports into the Racecourse General Manager and is an integral part of the racecourse team and an ambassador for the racecourse with racing professionals and the general public.

Key responsibilities of the role:

Duties include:

Ensure retention of our 5 Star Visitor Attraction status through delivery of exceptional customer service standards from the racecourse team and suppliers
Project management of racecourse site improvements
Budget control – delivering value for money through robust management of the supply chain, with proactive forecasting and monitoring of all relevant budget lines
Venue presentation for racedays and extensive non raceday business
Contractor management including liaison with onsite catering partner
Preparation and delivery of a 3 year maintenance and site development plan
Management of the maintenance team and the ongoing maintenance work schedule alongside the Resort Facilities Manager
Management of proactive and reactive maintenance, small works and refurbishment
Assisting the Senior Management team on any project for the growth and development of the Company
Control of Event Day Operations, including but not limited to;

Operational planning to deliver safe and top-class events
Traffic management
Contractor management including Police and Security services
Cleaning contract management
Raceday staff management
Implement customer service strategy in all areas
Health and Safety – Liaison with the Safety Officer and Resort Facilities Manager
Key skills and experience required:

Operational/Visitor Service experience from a Visitor Attraction, outdoor venue, hospitality venue or similar and ideally, demonstrable success in operational planning and service delivery at outdoor events
Strong attention to detail with a real focus on customer experience and service
Able to demonstrate initiative and a pro-active approach to operational delivery
Strong time management and organisational skills
Financially astute with good IT and communication skills
An understanding of Health and Safety management is desirable
An interest in horse racing is desirable but not essential
This role offers an excellent competitive salary, annual bonus and significant company benefits.

Eden Scott are dealing exclusively with Hamilton Racecourse on this vacancy so to be considered for this exciting opportunity with a truly unique and best in class employer, please submit your CV online clearly stating salary expectation or to sally.rae@edenscott.com and for an informal chat or to receive the full job description please email or call Sally on 07776 662506.

Development Officer – Corporate

The Role

To join a successful team to take the lead on relationships with new and existing corporate supporters to maximise income for RZSS’ vision and mission at an exciting time of growth and expansion. This will include identifying and pursuing opportunities to broaden existing relationships and develop new business partnerships.

This is a full time permanent role, where the working hours are 37.5 hours per week.

Some of the things you’ll do

* Take the lead on developing fundraising opportunities for RZSS from companies through targeted approaches, networking and presentations, focusing on warm leads and opportunities.
* Manage a portfolio of corporate sponsors and partners, maximising their support and ensuring they have an excellent experience of working with RZSS.
* Develop long term relationships for RZSS within the corporate sector in Edinburgh and across the UK.
* Regularly research and review the CSR programmes of relevant companies, and horizon-scan for new opportunities to support our capital campaigns as they develop.
* Secure corporate sponsorship for major events organised by the RZSS.
* Work with the Events team on key corporate events and receptions.

What we’re looking for

* You’ll be educated to degree-level or hold equivalent experience
* CIOF Certificate of Fundraising or equivalent experience/qualification
* Knowledge of donor cultivation and stewardship principles
* Demonstrate a good understanding of the external corporate environment in Scotland
* Ability to build and maintain effective relationships, e.g. working with senior level managers to deliver cultivation activity and managing prospect lists
* Report writing skills, e.g. producing quality materials such as web-pages, briefings, proposals and brochures

For details on how to apply and for further information on what the role involves and essential/desirable criteria – please visit the RZSS Job Opportunities page.

We offer a range of great benefits which can be found at www.rzss.org.uk/about-rzss/staff-benefits

Development Officer – Individual Giving

The Role

To join a successful team to expand individual giving programmes in support of RZSS’ vision and mission at an exciting time of growth and expansion. This will include digital fundraising, recruiting and stewarding donors, managing donations and initiating compelling appeals.

This is a full time permanent role, where the working hours are 37.5 hours per week.

Some of the things you’ll do

* Work with the Development Manager to develop the RZSS donation programme, organising collateral, sourcing material, proofing creative copy and artwork and monitoring fulfilment.
* Take the lead on activities to promote donations across all relevant platforms, including digital fundraising campaigns, videos, crowdfunding, events and direct mail.
* Work with the Development Manager to support and grow the RZSS Patrons scheme, initiating recruitment marketing through relevant platforms and channels and taking responsibility for events, renewals and accurate record keeping.
* Plan, deliver and manage activities to promote Gifts in Wills to existing supporters and external audiences through a variety of media channels which may include online, videos, direct mail and internal communications, and assist with Gift in Wills administration, including responding to legacy enquiries, corresponding with executors and thanking legacy gifts.
* Manage and develop the RZSS in-memoriam scheme in conjunction with other teams.
* Deliver effective donor stewardship, providing first-class customer service by acting as first point of contact for incoming enquiries and in compliance with the Fundraising
* Code of Practice and Development Strategy.

What we’re looking for

* You’ll be educated to degree-level or hold equivalent experience
* CIOF Certificate of Fundraising or equivalent experience/qualification
* Knowledge of donor cultivation and stewardship principles
* Demonstrate a good understanding of the external fundraising environment in Scotland
* Ability to build and maintain effective relationships, e.g. working with senior level managers to deliver cultivation activity and managing prospect lists
* Understanding of digital platforms and direct marketing

For details on how to apply and further information on what the role involves and essential/desirable criteria – please visit the RZSS Job Opportunities page.

We offer a range of great benefits which can be found at www.rzss.org.uk/about-rzss/staff-benefits

Senior Development Officer – Grants

The Role

Join a successful team to take the lead on income generation from grants to support RZSS’ vision and mission at an exciting time of growth and expansion. This will include producing compelling applications and reports as well as excellent management of relationships with a wide range of funders.

This is a full time permanent role, where the working hours are 37.5 hours per week.

Some of the things you’ll do

* Take the lead on producing and submitting compelling and persuasive applications and personalised approaches to a range of funders in line with the Development Strategy.
* Research and approach new funders and opportunities for regular income generation, building a pipeline of support from charitable trusts, corporate foundations, lotteries, landfill and public sector.
* Take the lead on managing relationships with major funders, meeting deadlines for reports, communications and coordinate stewardship activities and site visits with other teams including Marketing, Communications, Membership, Conservation and Education.
* Develop and lead on new applications and approaches for capital campaigns, working closely with teams across the organisation.
* Take responsibility for timely and accurate claiming and reporting for all funding awards.
* Develop a thorough understanding of all aspects of RZSS to produce compelling fundraising materials for grant givers so they can fully understand the impact of their support.

What we’re looking for

* You’ll be educated to degree-level or hold equivalent experience
* CIOF Certificate of Fundraising or equivalent experience/qualification
* Detailed knowledge of grant funding and stewardship principles
* Knowledge of donor cultivation and stewardship principles
* Demonstrate a good understanding of the external fundraising environment in Scotland
* Ability to build and maintain effective relationships, e.g. working with senior level managers to deliver cultivation activity and managing prospect lists
* Practical application of using CRM databases e.g. ThankQ or another relevant database management system
* Membership of relevant professional body e.g. CIOF
* Understanding of GDPR guidelines

For details on how to apply and for further information on what the role involves and essential/desirable criteria – please visit the RZSS Job Opportunities page.

We offer a range of great benefits which can be found at www.rzss.org.uk/about-rzss/staff-benefits

Learning Assistant

Jupiter is looking for an energetic Learning Assistant to work within our Learning department to support an efficient office environment, administer correspondence and assist in delivery of learning programme/parties.

Our Learning Assistant will support the Learning department’s day to day administration, bookings, plans, enquires and diary management. They will also provide research support to Learning team contributing to lesson plans, teaching materials, website and newsletters updates, resource bank and educational visits.

Community Outreach Officer

Jupiter is looking for a resourceful Community Outreach Officer to develop and deliver Jupiter Artland Foundation’s Outdoor Learning Programme.

Our Community Outreach Officer will plan, programme and deliver free learning visits for primary schools, high schools, FE colleges, universities, SEN groups and community groups. They will actively seek to expand reach of free learning, particularly for groups that don’t regularly have access to outdoor learning in nature opportunities. They will also create and maintain onsite and online learning resources.

Deputy Operations Manager – Fife Public Sector Charitable Trust

Eden Scott is delighted to be working with an ambitious Public Sector Charitable Trust to recruit a Deputy Operations Manager.

The Trust is Fife’s largest cultural organisation, they specialise in making jaws drop, hearts warm, eyes light up and imaginations run wild. They work with a huge range of partners, artists and creatives and their spaces are some of Fife’s favourite places. A leadership oriented organisation, they’re built on strong values, and those values make them who they are – Fearless, Inviting, Fair and Exciting.

As part of their ongoing commitment to welcome communities back into their spaces they’re wanting to add to their team and help them to deliver on their ambitious plans for the future.

This new role of Deputy Operations Manager will be responsible for the management and development of staff and services at 29 library facilties and will play a pivotal part in helping lead the Trust through an extensive Recovery & Renewal Strategy that they’re shaping up, not only in response to the covid pandemic, but also in the recognition that their libraries need to continuously evolve.

This post will directly line manage 7 cluster/areas across Fife, accounting for 25 libraries with a further 4 libraries sitting within their Venues; with which you’d closely collaborate.

You’ll work very closely with their other Deputy Operations Manager who will take the lead on their Venues, Theatres and Heritage sites, and you’ll liaise directly with their Creative Development Team to ensure that they’re: living their values; well governed; forward looking and relevant and trusted by their communities.

Being part of their Operations Team means delivering a great overall service experience to their communities. There’s a lot of day-to-day management and leadership but it’s equally about working collaboratively with colleagues. The role holder will embrace an equitable and co-ordinated approach to service delivery and development and the successful candidate will be a key member of their Senior Management Team, demonstrating the vision, empathy and agility to contribute at the highest level.

Key Tasks & Responsibilities include:

• Provide leadership, support and coaching to Cluster Supervisors regarding the management and operation of the facilities.
• To support the reshaping of how they deliver front line services in line with changing customer behaviour needs, by collaborating and developing options and plans to modernise and realise a valued and enhanced service to their communities.
• Implement the organisation’s Health and Safety policies and ensure that all staff across the sites are well trained on all procedures.
• Assist with the implementation of corporate initiatives including the management and delivery of major projects.
• Contributing to the overall operational strategy of the organisation as part of the Operations Team.
• Developing specific proposals and ideas to improve the pace and nature of change within the sites and to support managers across the venues to share good ideas to implement best practice.
• Seek and support continuous improvement recognising and rewarding performance and encouraging innovation
• Contribute to, and deliver against, the Trusts strategic objectives and associated strategies, eg business plan, financial plan, customer services plan, communications plan.

Key skills and experience required:
Applying candidates should have a CV that details:

• Excellent leadership skills with the ability to motivate others.
• Operational management within a multifaceted customer focussed organisation where experience has been gained developing and maintaining effective relationships and partnerships internally and externally.
• Experience of financial and business planning and budget management

This is a truly unique and exciting opportunity for the right person to join the Trust as they develop their team and welcome communities back into their spaces.

This role will be based in Kirkcaldy and the post holder will be required to travel throughout Fife, applicants must have a driving licence and their own car.

Salary up to £37,500 dependant on experience, benefits include a local government pension, death in service, generous holiday entitlement of 32 days and flexible working.

Eden Scott is dealing exclusively with this client on this vacancy so please submit your CV on line or to sally.rae@edenscott.com Sally Rae 0131 550 1138

Project Volunteer Coordinator

The Volunteer Programme includes regular volunteering alongside placements for school students, students and recent graduates of higher and further education, and people with additional support needs to facilitate access to volunteering or employment. There are a variety of opportunities for volunteering with different departments including Curatorial, Development, Education, Libraries and Archives, Communications and Digital Media, and Public Engagement. The Volunteer Programme is within the Development Department recognising that volunteering as a gift of time.

THE PURPOSE AND SCOPE OF THE POST

The function of the Project Volunteer Coordinator is to manage the day to day activities involved in the recruitment, training, support and recognition of the volunteers in the Celebrating Scotland’s Art project. The post-holder will ensure compliance with the internal and external processes and guidelines governing the project and maintain a consistent, fair and transparent programme structure. The Project Volunteer Coordinator will provide management information on the programme and advise and inform other initiatives affected by volunteering activities.

Marketing Executive

The role

To promote Edinburgh Zoo and Highland Wildlife Park as world class visitor attractions and the Royal Zoological Society of Scotland (RZSS) as an international leader in conservation, growing brand awareness, income and support.

This is a full time, 12 month, fixed term role where the working hours are 37.5 hours per week.

Some of the things you’ll do:

* Support and deliver an annual marketing activity plan to meet agreed targets
* Assist and develop a market research programme to enable data-led decision making
* Making use of data and insight, develop promotional campaigns to increase visitor numbers and income at Edinburgh Zoo and Highland Wildlife Park.
* Develop promotional content and assets, ensuring brand consistency, value for money and quality
* Working with the marketing manager, support the management of the Society’s website, delivering continuous improvement in performance through development and search engine optimisation, maximising income through ticket sales, events, experiences, membership and retail

What we’re looking for:

* You’ll be Degree qualified (relevant degree) or hold equivalent experience
* Have a good understanding of the marketing industry and understanding of current Gift Aid and GDPR guidelines
* Excellent standard of written and spoken English. Assertive communicator, confident in dealing with a wide range of stakeholders
* Marketing, including digital advertising, Google Analytics, email marketing and direct marketing
* Experience of working in a busy marketing environment, delivering to deadlines.

For details on how to apply and further information on what the role involves and essential/desirable criteria – please visit the RZSS Job Opportunities Page.

We offer a range of great benefits which can be found at www.rzss.org.uk/about-rzss/staff-benefits

Operations Manager – The Great Tapestry of Scotland

Eden Scott is delighted to be working in partnership with The Great Tapestry of Scotland located in Galashiels in the Scottish Borders.

The visitor centre opened in August 2021 and exhibits the world’s largest tapestry consisting of 160 hand-stitched panels created by 1,000 stitchers and illustrating Scottish history from 8,500 BC. Andrew Crummy was the artist who created the original designs for the panels and the founding trustees realized and developed the project to what it is today.

This new visitor attraction has high ambitions for attracting new and repeat visitors. The architecture and the change in the landscape of Galashiels is significant and energizing. As a new visitor experience, it will provide a remarkable opportunity for visitors to see 12,000 years of Scottish history illustrated through tapestry whilst offering a café, retail shop and events space.

An exciting opportunity has arisen to join the team at the Museum in a newly created role of Operations Manager, this is a visible and senior management role where you will manage a team of Visitor Officers focused on delivering an enriching visitor experience with first class customer service and is a unique and exciting opportunity to be part of something nationally significant that will bring visitors from across the world to the Borders.

The role will be focussed on the drive for income and footfall by maximizing the potential of the Great Tapestry of Scotland. In addition, the post holder will maintain and increase efficiencies by overseeing organisational activities of the business in a variety of areas to include finance and IT, as well as human resources in the supervision, hiring and training of employees, manage quality assurance programs and process improvements.

Key responsibilities:
• Lead, motivate, and support a team of 12 within a time-sensitive and demanding environment to deliver a quality visitor experience,
• Develop, implement, and maintain quality assurance processes
• Ensure operational activities remain on time and within a defined budget
• Track staffing requirements, hiring new employees as needed
• Develop and manage a volunteer’s team strategy.
• Work closely with legal and safety departments to make sure activities remain compliant
• Conduct budget reviews and report cost plans to management

Key skills and experience required:

Ideally, you will be a natural leader, confident, with excellent communication skills and have a CV that demonstrates the ability to lead, motivate and inspire the team to take pride in their roles, as well as developing multiple revenue streams to drive the business forward.

• Experience in management of paid visitor attraction or leisure environment with multi-purpose income streams
• 2+ years’ proven experience in an operations management position
• Experience in managing catering and retail operations in a paid visitor attraction.
• Ability to be a good team leader and have well developed interpersonal skills with the ability to develop and maintain effective working relationships
• Experience in developing and increasing income
• Experience of delivering services that are compliant with health and safety
• Driving licence and own car

Salary up to £30,500 with company benefits.
Eden Scott is dealing exclusively with this client on this vacancy so to be considered for this exciting opportunity please submit your CV online or for an informal chat or to receive the full role information pack and job description please call Sally on 07776 662506.

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