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Full Time

BACKGROUND

The National Mining Museum Scotland is an independent trust and the national body responsible for the preservation and interpretation of Scotland’s Mining Heritage. The museum holds collections of national significance and is on the site of the Lady Victoria Colliery, built in 1895 as Scotland’s first super-pit. The museum offers a wide range of activities and events to a diverse and growing audience. The visitor experience includes access to the collections through tours and exhibitions and an award winning education programme.

PURPOSE OF POST
To be responsible for the curation, care and development of the National Mining Museum Scotland collections. Develop specialist knowledge, including research activity, and enable the widest possible access to the collections through inquiry, research and exhibitions. Ensure that the reputation of the National Mining Museum is enhanced at every opportunity through external links and partners, giving specialist advice on subjects relating to the museum’s collections and related industries.

KEY RESPONSIBILITIES

1. Lead as Specialist Curator for the collection and be responsible for the curation of NMMS collections, working in line with the museums policies and procedures and the sectors professional standards. This covers activities relating to acquisitions, loans, collections care, documentation, exhibitions and research.
2. Lead on accreditation and recognition reviews and reporting and liaise with Museums Galleries Scotland and other sector leaders as required.
3. Lead on the development of NMMS’s exhibition programme ensuring that the programme is of the highest quality and reflects the strategic plan of NMMS.
4. Promote greater understanding of the significance of the collection and reinforce the National Mining Museum Trust’s standing within the Industrial Heritage sector.
5. Represent National Mining Museum Scotland and the collections in the academic and cultural sectors as required and give professional advice.
6. Support and contribute to NMMS education and outreach activities and events programme to help develop and attract new audiences.
7. Support and lead on new initiatives to develop the profile of and access to the collections.
8. Work closely with the NMMS management team to present and interpret the collection to the public in a compelling and engaging manner, taking every opportunity to raise external funds for our work.
9. Report and liaise to the Scottish Mining Museum Collections Trust on all aspect of the collections management.
10. Work with NMMS staff to develop knowledge of potential funding sources and develop funding bids for further approval.
11. Manage the Assistant Curator and monitor their work in accordance with NMMS policies and procedures.
12. Oversee all aspects of the NMMS volunteer’s programme, including the recruitment, induction and general support of their work, to ensure their contribution is focused and recognised.
13. Ensure compliance and understanding of overarching policies including health and safety, fire evacuation and data protection.
14. Undertake any duties at the request of the line manager which are commensurate with the role, including other project work within the Trust.

To apply please send the completed Application Form and Equality and Diversity Monitoring Form to to: financeandadmin@nationalminingmuseum.com
CVs will not be accepted.

Exciting opportunities have arisen for experienced whisky and spirits UK Business Development Managers (on trade, route to market and national accounts) to join the UK team: 1 x London; 1 x North

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Ian Macleod Distillers Ltd… ‘An international, entrepreneurial, brand-led, successful, sustainable and respected, family business’

We appreciate and value your interest in this opportunity with Ian Macleod Distillers. We own some of the world’s best loved brands such as Glengoyne, Tamdhu, Rosebank and Edinburgh Gin. If you haven’t already, please browse around our company internet pages and immerse yourself in our colourful history and sample the details of some of our exquisite brands. As we start to tantalise your taste buds and whet your appetite for a career here with us at Ian Macleod Distillers, you will really get to understand just why our team members and customers are indeed so passionate about all things Ian Macleod!

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Our Opportunity

As a result of some recent internal changes, we are now currently recruiting for the new role of UK Business Development Manager (National Accounts). We have 2 roles available within our UK commercial team. Each opportunity will have remit for key national accounts and across a defined geography (1 x London; 1 x North).

For both roles we are looking for highly experienced candidates, individuals who have previous breadth and depth of experience working in a national account capacity in the specified region in the UK, within the spirits industry. It is also essential that candidates also have significant experience of selling and account management within whisky (and also gin, desirable). Both roles will report to our Head of Sales (Route to Market & National Accounts). These are not development level roles, therefore to be considered for either opportunity, candidates must be able to demonstrate significantly similar and previous experience in line with the above requirements.

The new role of Business Development Manager (BDM) will suit a commercial and customer focused On Trade expert, with experience of winning and successful management of, new business for premium brands across Multiple Operators and National Accounts. To be successful in the role, we are looking for candidates who are skilled negotiators and deal evaluators who can demonstrate strong commercial acumen across complex tenders. Highly driven at winning new business and menu listings of premium brands across target segmentation, individuals too much be passionate and team players. The role will involve a high degree of developing effective relationships with route to market (RTM), Specialist Retailers and Operators. We are looking for individuals who strive to exceed individual and team targets and budgets whilst effectively delivering against distribution, margin and activation KPI’s. Key to the success of both roles will be the ability to work cross-functionally across our wider Ian Macleod business with integrity, passion and understanding the needs of customers as well as our overall business. It is also hugely important that the successful individual supports customer objectives; exciting and delighting customers and consumers is at the heart of our ways of working together. Being part of a successful RTM and national account team, the role of business development manager will ensure the consistent delivery of On Trade strategies whilst being open and adaptable to change. Proactivity, accountability and curiosity are also key behaviours.
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Next steps…

To apply for this opportunity, please click the view on our website button below to create your own recruitment account with us and submit your application. Please remember that along with your CV, you will need to answer some key questions and submit a tailored cover letter, clearly outlining why your skills and previous experiences are a perfect fit to what we are looking for – remember this is your opportunity to shine and tell us exactly why this is the ideal role for you, and just why you the perfect candidate for us!

Please note, this is an open application window therefore we may close the advert at any point depending on the candidate applications received so our recommendation is that you apply early to ensure you don’t miss out! This role requires candidates to be able to demonstrate applicable rights to currently live and work in the UK

***no agency contact***

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Exciting opportunities have arisen for experienced whisky and spirits UK Business Development Managers (on trade, route to market and national accounts) to join the UK team: 1 x London; 1 x North

————————————————–

Ian Macleod Distillers Ltd… ‘An international, entrepreneurial, brand-led, successful, sustainable and respected, family business’

We appreciate and value your interest in this opportunity with Ian Macleod Distillers. We own some of the world’s best loved brands such as Glengoyne, Tamdhu, Rosebank and Edinburgh Gin. If you haven’t already, please browse around our company internet pages and immerse yourself in our colourful history and sample the details of some of our exquisite brands. As we start to tantalise your taste buds and whet your appetite for a career here with us at Ian Macleod Distillers, you will really get to understand just why our team members and customers are indeed so passionate about all things Ian Macleod!

————————————————–

Our Opportunity

As a result of some recent internal changes, we are now currently recruiting for the new role of UK Business Development Manager (National Accounts). We have 2 roles available within our UK commercial team. Each opportunity will have remit for key national accounts and across a defined geography (1 x London; 1 x North).

For both roles we are looking for highly experienced candidates, individuals who have previous breadth and depth of experience working in a national account capacity in the specified region in the UK, within the spirits industry. It is also essential that candidates also have significant experience of selling and account management within whisky (and also gin, desirable). Both roles will report to our Head of Sales (Route to Market & National Accounts). These are not development level roles, therefore to be considered for either opportunity, candidates must be able to demonstrate significantly similar and previous experience in line with the above requirements.

The new role of Business Development Manager (BDM) will suit a commercial and customer focused On Trade expert, with experience of winning and successful management of, new business for premium brands across Multiple Operators and National Accounts. To be successful in the role, we are looking for candidates who are skilled negotiators and deal evaluators who can demonstrate strong commercial acumen across complex tenders. Highly driven at winning new business and menu listings of premium brands across target segmentation, individuals too much be passionate and team players. The role will involve a high degree of developing effective relationships with route to market (RTM), Specialist Retailers and Operators. We are looking for individuals who strive to exceed individual and team targets and budgets whilst effectively delivering against distribution, margin and activation KPI’s. Key to the success of both roles will be the ability to work cross-functionally across our wider Ian Macleod business with integrity, passion and understanding the needs of customers as well as our overall business. It is also hugely important that the successful individual supports customer objectives; exciting and delighting customers and consumers is at the heart of our ways of working together. Being part of a successful RTM and national account team, the role of business development manager will ensure the consistent delivery of On Trade strategies whilst being open and adaptable to change. Proactivity, accountability and curiosity are also key behaviours.
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Next steps…

To apply for this opportunity, please click the view on our website button below to create your own recruitment account with us and submit your application. Please remember that along with your CV, you will need to answer some key questions and submit a tailored cover letter, clearly outlining why your skills and previous experiences are a perfect fit to what we are looking for – remember this is your opportunity to shine and tell us exactly why this is the ideal role for you, and just why you the perfect candidate for us!

Please note, this is an open application window therefore we may close the advert at any point depending on the candidate applications received so our recommendation is that you apply early to ensure you don’t miss out! This role requires candidates to be able to demonstrate applicable rights to currently live and work in the UK

***no agency contact***

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Scope of Role and Responsibilities

The Business Manager role is responsible for a range of performance management including Key Performance Indicators, revenues and costs, business planning, resource planning, business analysis and compliance management. They work on behalf of the Regional Director and across Conservation and Policy, Audiences & Support and Financial Planning and Analysis directorates.

The role reflects the devolved emphasis within the NTS and ensures business units and regions are optimising their use of resources, revenue performance and delivering efficiencies. It has specific responsibility, under the leadership of the Regional Director, for the coordination, production and subsequent monitoring and assessment of business plans and developing and producing management information. The Business Manager will lead corporate governance and policy within the region.

Their key responsibilities cover the following areas:

Trading performance and customer insight; business analysis

Employment and payroll management

Market analysis (competitive, trends)

Business development appraisals (product, events, capital projects)

Cost analysis and appraisals (operating costs, supply, project, resources)

Resource planning (technical services, contractors, internal resourcing)

Project planning and appraisals (conservation and commercial)

Process analysis and continuous improvement

Business planning

Commissioning and appointments of contracted services

Management information and reporting within the Region/Group

Inventory planning and control: retail, foods services, property supplies.

The Business Manager ensures compliance with corporate governance and policy frameworks. This relates to areas such as schemes of delegation, procurement policies and practice, health and safety policy and general policies (technical, regulatory and statutory, risk management). The Business Manager is therefore a business unit performance management role and corporate compliance role and represents a key appointment in how devolved management is manifested in practice through regions. The Business Manager may have delegated responsibilities for operational management within properties.

Organisational relationships and management

Primary responsibilities for business planning and trading performance management, the role therefore requires substantial team activity, leadership and problem solving.

The Business Manager is the ‘custodian’ of policy, governance and compliance within the business unit, relating to a wide range of issues such as procurement, Health & Safety, Schemes of Delegation, general policy frameworks, planning legislation, and so on.

As a compliance and governance role, key relationships include Financial Planning and Analysis and Audience and Support directorate.

Property planning to deliver conservation and visitor strategies

Responsibility in coordinating and producing effective annual operating plans: fundamental to the Trust’s ability to deliver conservation and visitor strategies and provides a basis of continuous improvement and performance management across the properties.

High levels of familiarity with the nature and direction of each property is required.

Whilst decision-making and accountability for outcomes and results rests with the Regional Director, the Business Manager is central to devising plans and solutions and to ensuring plans and outcomes are assessed against their desired aims.

Stakeholder engagement

The nature of this role is such that it is a key external facing position with contractors, suppliers and partners.

Internally, Conservation and Policy directorate are also an important stakeholder group, with resource planning, technical advice and planning inputs essential.

Personally, the postholder seeks out and builds positive and productive relationships and acts as an external networker and advocate for NTS services.

Operational and business management

The Business Manager is part of the management team within each Region (Built) and will participate in general and operational management duties as required.

This extends to duty management, decision-making, compliance (e.g. H&S, contractor management) and representing NTS.

Health, Safety and the Environment

The Business Manager undertakes duties under the Health & Safety Policy and specifically for the effective operations of corresponding activity and environments.

Demonstrate effective oversight of H&S activities relating to all operations in the heritage environment, ensure operational practices reflect them and, guide and advise operational managers accordingly.

Reflect the Trust’s Health and Safety systems within activities and through active coordination of procedures in practice through operational staff and managers (Risk Assessment, COSHH, HACCP and RIDDOR reporting).

Demonstrate responsibility and accountability that all working practices are in line with the Trust’s “Environmental Policy” and mindful of the Trust’s obligations to minimise the impact on the environment, e.g. through efficient use of water/heat/light, recycling and the disposal of waste, considered use of transport.

KEY RESPONSIBILITIES

The Key Purposes of the job will be met by:

Undertaking practical maintenance of the garden (e.g. managing trees and shrubs, herbaceous plants, and bulbs; turf care; pest/disease/weed control; staking, plant nutrition, composting and soil improvement to the required standards expected by the Trust and for the maximum safety of, and enjoyment by visitors including other professionals in the horticultural industry;

Fostering positive relationships with local communities and organisations and promote the work of the Trust.

On occasion, supervising and working with volunteers and/or staff members to ensure they deliver required outputs at the appropriate standard, and gain benefit/satisfaction from their activities;

Demonstrating self motivation, organizing, planning, and prioritizing and good time management;

Undertaking such other reasonable duties as may from time to time be required to ensure the smooth running of the property as required by the Head Gardener.

Ensuring compliance with the Trust’s health, safety, and environment policies and procedures.

An exciting new opportunity has arisen for a Food & Beverage and Events Operations Manager to manage the overall operations of the Food & Beverage department within Glasgow Science Centre including Taste Café, IMAX café, IMAX concession and Corporate Events.

We are looking for someone with experience within a conference/events management role who is passionate about Food and Beverage, events and customer service. You will be responsible for leading a team to deliver high standards of customer care and effectively manage the delivery of the GSC 5-star customer service promise.

Working together with the Senior Events Manager and Head Chef, you will manage the planning and delivery of a vast portfolio of different events within GSC. The ideal candidate will be a strong communicator and organiser, confident in managing a large team of people and able to manage conflicting priorities.

Please note evening and weekend work will be required for this role.

For further information and full job description please visit our website.

The Royal Yacht Britannia is an award-winning, five-star visitor attraction and exclusive evening events venue in Edinburgh, which employs more than 160 staff. This former floating palace of Queen Elizabeth II, usually attracts circa 350,000 visitors a year from around the world, and would normally host circa 100 exclusive evening events per annum.

Britannia provides an exceptional experience for visitors. This dedication to excellence has led to the Royal Yacht being rated as Tripadvisor’s No.1 UK Visitor Attraction (AGAIN) 2023-24, and the top 1% in the world in its category.

Fingal Hotel is a luxury floating hotel permanently berthed on Edinburgh’s vibrant waterfront awarded Tripadvisor’s No.1 UK Luxury Hotel, Tripadvisor’s No.1 UK Small & Boutique Hotel and AA Hotel of the Year Scotland.

This historic ship started life as a lighthouse tender, helping maintain lighthouses and transporting their keepers, equipment and supplies to some of the most treacherous locations in Scotland. Launched in January 2019, she has been transformed into an exquisite 22 cabin five-star hotel and exclusive use venue with the onboard Lighthouse Restaurant & Bar awarded 2 AA Rosettes.

The Hospitality and Events department is now recruiting for Hospitality Servers to join the team. Both The Royal Yacht Britannia and Fingal Hotel host exclusive evening dinner and drinks receptions, with the team also providing Britannia’s day visitors with light refreshments in our stunning Royal Deck Tearoom. The role will include supporting the Food and Beverage Events team with many types of events within the Food and Beverage areas, including the Tearoom, Bar, weddings, parties and large corporate events.

We are looking for enthusiastic individuals with previous experience working in a busy hospitality environment, who have a can-do, flexible and positive attitude, smart appearance and excellent communication skills. You will ensure that our visitors have a comfortable and enjoyable visit by delivering outstanding five-star customer service.

Responsibilities will include:

– Greeting and guiding customers to their tables.
– Up-selling additional products when appropriate.
– Taking accurate food and drinks orders, using a POS ordering software, order slips and memorisation.
– Checking customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages.
– Serving food and drinks orders.
– Arranging table settings and maintaining a tidy dining area.
– Delivering and collecting bill payments.
– Meeting with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties).
– Following all relevant health department regulations.
– Providing excellent customer service to guests.

Company benefits include:

– 10% employer pension contribution with a choice to contribute up to a further 5% yourself, which would then be matched by us as well! (So 20% potential contribution to your pension).
– 33 days pro-rata annual holiday entitlement.
– Enhanced long service holiday entitlement.
– Life Assurance.
– Performance and loyalty payment scheme.
– Complimentary tickets.
– Employee Assistance Programme.
– Staff discount in the Gift Shop, Royal Deck Tearoom & The Lighthouse Restaurant & Bar aboard Fingal Hotel.
– Free car parking for staff.
– Uniform provided.

To apply, please send your CV to recruitment@tryb.co.uk for the attention of Bruce MacBride and Sarah Telford or postal applications to:

FAO Bruce MacBride/Sarah Telford
The Royal Yacht Britannia
Ocean Drive
Leith
Edinburgh
EH6 6JJ

No agencies please.

Thank you for your interest in the post of Guide with Historic Environment Scotland based at Stirling Castle. This is a part year permanent and pensionable appointment, working 35 hours per week (five days out of seven) which will include weekends and public holidays, for 30 weeks each year

You will be a member of the Stirling Castle Visitor Operations team. Stirling Castle is the second most visited attraction within the Historic Environment Scotland portfolio, welcoming more than 400,000 visitors since April 2024. You will have a key role to play in ensuring that we continue to deliver a high-quality visitor experience, as well as achieving our commercial targets.

You will be a member of the Stirling Castle Visitor Operations team. Stirling Castle is the second most visited attraction within the Historic Environment Scotland portfolio, welcoming more than 400,000 visitors since April 2024. You will have a key role to play in ensuring that we continue to deliver a high-quality visitor experience, as well as achieving our commercial targets

Organisation: Muckle Brig Limited
Salary: £12.50 per hour
Hours: 40 hours per week over 5 days Monday-Sunday
Location: Port Of Leith Distillery and Lind and Lime Gin Distillery in Leith, Edinburgh

ABOUT US
Our company values are at the foundation of everything we do.
We focus on products that we love.
We’re realistic.
We keep our conscience clear.
We achieve everything as a team.
We deal with the difficult stuff first.
We spend our money on the right things.
We invite our friends to parties.
OVERVIEW
So far 2024 has been very exciting (and busy) at Muckle Brig. We have witnessed the beginning of production at Port of Leith Distillery, the home of our single malt whisky and the UK’s first vertical distillery, situated in the historic whisky district of Leith. We have continued to build on our successes at Lind & Lime Gin distillery, where we make our award-winning gin, and have welcomed thousands of guests from around the world to both sites.
The Leith Export Co (LEXCO) is our trading arm. It serves as the online shop for The Port of Leith Distillery and Lind & Lime Gin, and the physical retail spaces at both of those distilleries. The LEXCO retail area sits on Level 6 of our incredible building with views spanning across the Firth of Forth, Leith, and back up across Edinburgh. This is the second LEXCO outlet; the first being at our Lind & Lime Gin Distillery. We think it’s one of the most exciting retail spaces, anywhere.
That’s where you come in.
We’re looking for a passionate, super friendly, outgoing and enthusiastic Retail Assistant with excellent multi-tasking skills to join our whisky, gin and people-loving Retail Team.
As the LEXCO Retail Assistant, you will be the face of LEXCO retail.
Our Distilleries are fun, fast-paced, diverse environments to work in. Excellent communication skills are paramount to a successful day. Your skills, enthusiasm and diplomacy will shine through for our guests and your colleagues within the distilleries.
Duties include:
• Provide excellent customer service.
• Be responsible and proactive.
• Actively up-sell products through in-depth product knowledge and excellent customer engagement to maximise sales.
• Have a flexible approach to working hours and days including working weekends and Bank Holidays as appropriate.
• Maintaining cleanliness and presentability of the retail area.
• Assisting with guests needs as required to ensure an excellent experience.
• Assist with weekly and monthly stock takes of retail stock.
• Fulfilling online retail orders for collection and posting.
• Adhering to Muckle Brig Ltd.’s quality standards including wearing of uniform.
• Adhere to Muckle Brig Ltd.’s Health, Safety and Environment policies and guidelines.
• Being a superb ambassador for all aspects of Muckle Brig including Lind & Lime, Port of Leith Distillery and LEXCO.
• Other tasks as required.
Skills & Experience:
You are a superb communicator with an enthusiastic and flexible approach, with the ability to adapt to any situation. You can create a fabulous atmosphere for all our guests. You are a competent multi-tasker who thrives on being part of a team delivering excellent visitor experience.
• Enthusiastic and confident, warm, friendly and the ability to work within the team, with minimal supervision to a high and safe standard.
• Positive, can-do attitude.
• Ability to adapt to customer flow while maintaining excellent service quality.
• Excellent front of house skills.
• Demonstrable time management skills and the ability to prioritise.
• Previous experience working in retail or within the drinks industry would be advantageous.
BENEFITS
• 20 days holidays per year pro rata + public holidays.
• Employee discount scheme.
• Employee cask programme and share trust.
• Full training given with CPD opportunities ongoing.
This job description is indicative of the nature and level of responsibility associated with the job. It is not exhaustive and there may be a requirement to undertake other duties as required.
If you are interested in joining the team, please email your CV and cover letter to bryony@mucklebrig.com

Glasgow Life is looking for 2 Photographic Project Officer to join us on one full-time fixed permanent contract and one full time fixed term term contract, funded by the National Lottery Heritage Fund for a period up to 2 years, to October 2026.

More about the People’s Palace and our Museum team
As a Photographic Project Officer you’ll be joining our Glasgow Life Museums team working on this exciting transformational project of the People’s Palace and Winter Gardens.
The project will develop and create a community-led museum to become one of the world’s most socially engaged and internationally significant local museums. With Glasgow’s social history at its heart, we will reintegrate the glasshouse and museum, to create a dynamic museum offer with new flexible space and facilities that meet audience needs. The building will be restored, will be more environmentally sustainable and help put the east end of Glasgow more on the tourist map. Our museums are committed to making sure people experience our world-class collections and have the chance to engage with our rich heritage. The cultural programmes we provide bring value to people’s lives. Read more on our website http://www.glasgowlife.org.uk/museums.

The role
As a Photographic Project Officer you’ll be an integral part of the team by photographing museum collection objects as well as documenting on site works and community engagement,
creating digital image content from a variety of sources.

Reporting to the Senior Programme Manager and working alongside the Collections Management team.

The candidate
If you’re interested in joining us as a Photographic Project Officer, you’ll need:

• A qualification in photography or relevant experience.
• Excellent working knowledge of digital image processing and manipulation software.
• Experience of handling valuable or delicate objects.
• Experience of taking high-quality images of 2D and 3D objects for varying end uses and processing them.
• Knowledge of museum databases, such as MimsyXG, and experience of working with and adding images to a DAM system

You can read the full person specification for this role under the ‘Job Attachments’ section.
This post is city-wide however the primary location will be Glasgow Museums Resource Centre with occasional working at the People’s Palace and other Glasgow Life venues.

Some of our roles are currently piloting hybrid working, with teams working between the office and home. Your line manager will agree these days with you. This balance enables you to continue much-needed collaborative working.

Our Glasgow Museums Resource Centre has great links to public transport and free parking.

This role is working Monday to Friday on a full-time basis.

We believe in the transformational power of the programmes and events we provide for the people and visitors of Glasgow. If you would like to be a part of what we do, we’d love to hear from you.
Important Dates: Closing date 27th October 2024 and interviews are provisionally scheduled for week commencing 4th November 2024.
Benefits at Glasgow Life
• 30 days holiday allowance plus 6.5 public holidays (for full-time roles). After 5 years completed service, the entitlement will increase to 35 days from the next annual leave year.
• Membership of the Local Government Pension Scheme
• Discounted Glasgow Club membership and money off in our museum shops and online store
• Option to buy extra annual leave.
• Cycle-to-work scheme

And much more!

Please note that Glasgow Life, as an ALEO to Glasgow City Council, is currently completing a Job Evaluation exercise and introducing a new pay and grading structure which may impact on current salaries quoted in job adverts, see https://www.glasgow.gov.uk/jobevaluation for more information.

Diversity matters at Glasgow Life
We’re determined to reflect the extraordinary diversity of Glasgow in our workforce. Glasgow Life is on a journey to develop a workplace that reflects the communities we serve. Where everyone feels empowered to bring their full, authentic selves to work. We’re a Disability Confident and Carer Positive employer and invite candidates from all backgrounds to apply. Read more about our commitment to equality and diversity on our website. https://www.glasgowlife.org.uk/the-small-print/an-inclusive-employer

Pitlochry Festival Theatre has been providing a unique cultural experience for over 70 years, appealing to national and international audiences and visitors. We are Scotland’s leading producer of musical theatre, a champion of ensemble practice and the country’s only rurally located, major arts organisation. Our home is a glorious eleven-acre campus that includes the Explorers Garden. More than a place to come and see a show, we offer great theatre and art for all in an inspiring, creative atmosphere. Pitlochry Festival Theatre’s campus now comprises a 538 seat Main Auditorium, a 172 seat Studio theatre as well as our Amphitheatre and Bandstand located in the theatre grounds.

We are now recruiting for a Trusts and Foundations Officer. The post holder will contribute to the fundraising target of Pitlochry Festival Theatre by securing and growing income from charitable Trusts and Foundations. Taking personal responsibility for contributing to meeting and raising the annual financial target by identifying, cultivating, and soliciting gifts and grants to support both revenue and capital activity. The full job description, and details of skills and experience required to be successful in this position, are below.

JOB PURPOSE

You will be responsible for the operational delivery of the visitor experience in the Food & Beverage department at Castle Fraser.

Delivering performance standards and targets to ensure enjoyment of the property by visitors and members is maximised and key commercial, financial and development objectives are achieved to make the property fully sustainable.

You will be part of a broader management team responsible for delivering an overall visitor service strategy, promoting good communication across the site and a joined-up service provision. You will report to the Food and Beverage Visitor Services Manager for Aberdeenshire North

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Visitor experience

Offer excellent customer service and ensure all members of the hospitality team do the same.

Delivering high standards and a consistently warm welcome within the hospitality department

Act as one of our duty manager team, responsible for ensuring a safe and smooth visitor operation, opening/closing and security of buildings, addressing issues and emergency procedure and providing relief cover, as required.

Food & Beverage operation

Lead with menu development ensuring presentation of a high-quality food and drink offer.

Ensure compliance with health and safety, food hygiene, food allergen, licensing, and environmental health standards, completing all related record-keeping.

Accountable for cost-effective stock management, ordering, storage and wastage control.

Create & run events in the tearoom throughout the year to support the overall business goals.

People management

Supervise the activities of a team of permanent and seasonal Visitor Service Assistants (VSAs), achieving excellent staff performance and motivation through effective induction, training, task-setting and coaching on front and back-of-house routines.

Prepare rotas and holiday allocation to meet business needs.

Work closely with specialist advisory colleagues, i.e. Our Trust-wide Food & Beverage Development team

Instill a Health & safety and Environmental health culture throughout the hospitality operation

Finance Management

Share responsibility for achieving the Food & Beverage budget together with the F& B Manager

Share responsibility for achieving the overall commercial budget with the site Visitor Services Manager

Monitor commercial performance and adjust activities to capitalize on sales opportunities and run a cost-effective Food & Beverage operation.

Supervise daily till operations and perform end-of-day income reconciliation

Assist the F&B Manager with menu costing and stock-taking.

You may have delegated tasks within other departments and you will understand and help deliver the overall property business plan

This role is one for which the duties, responsibilities or accountabilities of the role require you to undertake a criminal records check, specifically a Standard Disclosure.

Performance indicators and targets

Weekly, monthly and annual sales and cost of sales targets

Food compliance standards and record-keeping

Visitor enjoyment reviews and ratings from visitor surveys and visitor feedback

Tools / equipment / systems

Access to laptop and relevant online people management, training, financial monitoring and stock ordering systems, including NTS intranet and Microsoft 365.

EPOS tills and chip and pin machines.

Fully equipped commercial Food & Beverage kitchens.