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Full Time

Visitor Services Supervisor – Welcome & Engagement

JOB PURPOSE

This is a fantastic opportunity to work as part of our leadership team at the iconic Glenfinnan Monument and its visitor centre, which attracts 500,000 people from across the globe every year. You’ll ensure our Welcome team deliver excellent customer service to every visitor, every day, by providing warm, informative, engaging interactions that build support and understanding of what the National Trust for Scotland is all about.

As a charity, every penny we raise goes back into the conservation of our places and spaces. You will lead by example to promote the benefits of NTS membership and seize opportunities to grow income from parking, admissions and donations, helping to meet ambitious targets. You’ll share stories with our visitors about why Glenfinnan is special, about the amazing work we do and what their money is funding. You’ll make sure your colleagues are always aware of what’s happening at the property that your visitors can enjoy.

You’ll be an enthusiastic team player who can supervise, coach and motivate your team, and have responsibility for the whole visitor operation as part of our duty management team. You’ll maintain excellent standards of presentation and health & safety at Glenfinnan Monument, our arrival area, visitor reception and exhibition.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Visitor experience

Offer a positive first impression and excellent customer service to our visitors, tour groups and local community, and, ensure all members of the Welcome team do the same.

Organise the opening of Glenfinnan Monument, enabling visitors to safely climb to the top of the tower.

Improve the ways we share Glenfinnan’s stories through our exhibits, daily programming and events.

Support property-wide targets for completion of visitor surveys to understand more about our visitors.

Provide content for social media, website and other publications to encourage people to visit, especially during quieter periods, and ensure our visitors are well-prepared with accurate pre-visit information.

Staff leadership

Supervise the activities of a team of Visitor Service Assistants (VSAs), achieving excellent staff performance and motivation through effective recruitment, induction, training, task-setting and coaching on front and back-of-house routines.

Prepare effective team rotas and holiday allocation to meet business needs.

As a member of our duty manager team, responsible for ensuring a safe and smooth visitor operation, addressing issues, and opening/closing up the visitor centre.

Performance indicators and targets

Share responsibility for monitoring weekly, monthly and annual sales performance and achieving targets for membership recruitment and admissions income.

Evaluate reviews and ratings from visitor surveys and visitor feedback to improve visitor enjoyment.

As a member of our duty management team, supervise daily till operations and perform end-of-day cashing up and income reconciliation.

Work within budget for staffing, equipment and other expenditure needs.

Ensure we remain compliant with our health and safety procedures and record-keeping.

Seek to improve staff satisfaction as detailed through staff surveys.

Tools / equipment / systems

Laptop, Microsoft 365 and online management systems for finance, people management, training

Car park machines and people counters.

EPOS tills and chip and pin machines.

Regional Volunteer Coordinator

JOB PURPOSE

The Highlands & Islands region is a large and diverse region with 26 properties, 6 National Nature Reserves, 16 Islands and the UKs only dual UNESCO world heritage site. As such the range of volunteering opportunities is large and complex. This job exists to ensure that the volunteering needs across the region are managed and supported; implementing innovative and effective volunteering initiatives which complement our national approach to volunteer management and development, are in line with volunteering good practice and are of the highest standards. Taking direct management of the regional conservation volunteer group whilst also supporting the individual properties in volunteer recruitment and retention.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Proactively guide and advise regional/property staff at all levels on the operational aspects of volunteer involvement, enabling them to recruit, support, develop and motivate volunteers effectively, in accordance with all national volunteering guidance and systems.

Work closely with other managers across the Region and in collaboration with the central lead for volunteering to design and deliver a programme of Volunteering, which helps to deliver the operational needs of each property.

Directly manage the Highland & Island Conservation Volunteer group, group volunteering work programme and associated budgets.

Support and grow the number of volunteer work parties at properties across the region.

Instil a Health & Safety culture across the volunteering programme, ensuring all risk assessments, training and H&S paperwork is up to date and provided to volunteer work parties and that the volunteers work within this to reduce risk of incidents and accidents to volunteers, employees, and visitors.

Develop external partnerships with a range of local, regional, and national organisations to aid in the recruitment and retention of volunteers,

Ensure all volunteering hours are recorded and reported annually as part of funding and internal requirements.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications & Experience

Essential

Qualification in volunteer management or relevant experience

Comprehensive understanding and knowledge of volunteering innovation, best practice, and sector standards.

Demonstrable track record of having successfully and effectively developed a range of volunteering roles and schemes across a department or organisation.

Demonstrable use of Project Management Frameworks.

Excellent communication and interpersonal skills, successfully influencing, persuading, guiding, listening to, and negotiating with others, constructively challenging thinking where appropriate.

Ability to build and manage effective and productive stakeholder and partnership relationships.

Strong skills in identifying and analysing problems, issues, and areas of improvement, working collaboratively to develop creative strategies and solutions.

Excellent planning and organisational skills; ability to manage and deliver a diverse portfolio of work and to balance the priorities and needs of multiple stakeholders.

Ability to be proactive, use initiative and work independently.

Ability to balance a strong focus on achieving successful outcomes with the need to empower, enable, motivate, inspire and develop others.

Working with volunteers in a management capacity.

Experience of working in the charitable sector or in a volunteer-involving organisation.

Community Learning Coordinator

Job Reference: 200

Contract: Permanent, Salaried, 37.5 hours

Salary: £32,234 – £36,583

The role
Working within the wider STEM Learning Team, the Community Learning Coordinator will be responsible for the delivery of Glasgow Science Centre’s CLD programmes. They will support people to develop confidence and skills through engagement with STEM, ensuring they have relevant content and are delivered in an appropriate and engaging way.

To develop high-quality learning experiences for young people, families and community members, ensuring they have relevant content and are delivered in an appropriate and engaging way

To deliver CLD sessions in various formats appropriate to the needs of the audience, ensuring participants feel welcome and have positive experiences.

To coordinate allocated projects, including creating project plans, budgets, timelines and reports.

Full job description is available to download at the bottom of this page.

How to apply
For consideration in this role, please complete an application form and submit your CV online.

We encourage all applicants to complete a short equality monitoring questionnaire. This is optional and for our internal monitoring purposes only. It does not form part of the selection process.

The closing date for applications is Tuesday 3rd of September 2024 at Noon.

Application Questions
GSC operates an inclusive recruitment and selection process designed to enable the selection of the most suitable candidates from the widest possible range of applicants, based on individual merits and relevant abilities.

As a Science Centre, we are passionate about innovation and recognise the contribution that AI can make to job applications, however we encourage you to tailor your application content using your own words and examples.

Your application will be assessed solely on the answers you provide to the application questions and any over reliance of AI software/tools may have a detrimental impact on your application. AI detector software will be used to screen applications that are considered to be overly reliant.
Remember, while AI can assist your application, your unique knowledge, skills and experience along with personal motivations and values are what truly stand out in our process.

As part of your application you will be asked to answer the following 5 questions. Please note that when completing the application form you are unable to save and return so you may wish to prepare answers to these questions in advance. Answers have a limit of 1500 characters (approx 250 words).

Q1) What attracts you to the role of Community Learning Coordinator at Glasgow Science Centre?

Q2) How do your skills and experience make you the ideal candidate for this role?

Q3) How do you think Glasgow Science Centre can support community learners to build confidence and skills?

Q4) What considerations would you make when developing a workshop or activity for community learners?

Q5) Describe the main challenge you expect to face in this role and how you would overcome it.

Your application will be assessed solely on the answers you provide to the questions. Answers will not be reviewed in sequence and so references should not be made between questions. The selection panel will not see any CV’s or personal details until after candidates have been selected for interview. This in accordance with our inclusive recruitment practice. More information on how we recruit is available on our website.

Accessibility:
Should you require an application in a different format please email human.resources@glasgowsciencecentre.org

Additional Information:
We are equal opportunities employer and welcome applications from people of all backgrounds.

Food & Beverage Assistant

Dalkeith Country Park is a truly special place. On the outskirts of Edinburgh, our beautiful 1,000-acre Estate is home to Restoration Yard’s gorgeous Restaurant. The catering team are passionate about creating memorable moments, whether our guests are with us for a spot of lunch, coffee & cake, or celebrating their wedding day. As well as our beautiful restaurant we also have the Coffee Shop, Larder, Cabin and many other pop-up outlets throughout the year to cater for our wide range of guests.

We are looking for enthusiastic individuals to help our team to provide an exceptional service to our guests, ensuring a professional and relaxed dining experience that exceeds expectations.

What skills are required? With a passion for providing great customer service you will be a hardworking, confident, friendly and welcoming team player who can work effectively in a fast-paced environment and communicate effectively with others. You should have experience in a similar role, a positive attitude and great people skills.

Why work for us? Unlike many hospitality businesses, we work mostly in the daytime, offering a healthier work life balance and sociable hours to fit around your life. Our colleagues tell us they are proud to work here and value our commitment to their wellbeing.

If you want the opportunity to develop while working in a fun environment with like-minded people, then we want to hear from you! Weekend working is essential to cover our busiest times. We have a variety of full and part-time shifts available depending on your availability. Experience in a similar role is essential. Find out more about what we do and about working for us at www.restorationyard.com.

Interested? Please email a copy of your CV and covering letter to recruitment@buccleuch.com to apply.

The closing date for applications is 3 September.

Please view our Privacy Policy at https://www.restorationyard.com/privacy-policy/

Labourer/Grounds Maintenance Operative

Thank you for your interest in the post of Labourer/GM operative with Historic Environment Scotland based at our Doune Depot, Stirlingshire. This is a full time, permanent and pensionable appointment.

You will, as part of the Monument Conservation Unit, have responsibility for the ongoing implementation of conservation, routine maintenance and presentation tasks for properties under the care of Historic Environment Scotland within the Doune Area including Doune Castle and Inchmahome Priory.

The Doune Monument Conservation Unit (MCU), consists of a 5 person team all of which carry out conservation and maintenance work on sites in a variety of locations. The team is headed by a Works Manager who has direct line management responsibilities for the whole team. The Labourer/GM operative as part of the MCU will have responsibility for the ongoing implementation of conservation, routine maintenance and presentation tasks of Historic Environment Scotland monuments within the Doune Depot Areas. Grounds maintenance duties will mostly take place during the summer months with the winter consisting of more general labourer duties.

You will be expected to work at any location as directed by the Works Manager. Although the depot is situated in Doune, official transport is provided to and from the various sites within the district, and beyond. Individuals are however expected to make their own way to the MCU Depot.

You will also be asked to travel using HES transport to other remote sites sometimes out with Depot areas which may include overnight stays.

Marketing Communications Business Partner – Internal Communications (Fixed Term)

Ref: GLA12381

Marketing Communications Business Partner – Internal Communications

Glasgow Life is seeking an experienced internal communications specialist. As Marketing Communications Business Partner – Internal Communications, you will be joining our in-demand Marketing Communications team with responsibility for strategic internal communications and colleague engagement. This is a full-time, fixed-term contract for a period of two years.

About Glasgow Life

Glasgow Life is the charity which inspires people to lead richer, more active lives through culture and sport. Simply put, we believe that everyone deserves a great Glasgow life. We do this by delivering innovative cultural and sporting programmes and events which improve the mental, physical, and economic well-being of Glasgow. Glasgow Life also creates unforgettable experiences for tourists, strengthening the city’s visitor economy. We stage world-class events, conferences and festivals which enhance Glasgow’s international reputation.

About our Corporate Services

As Marketing Communications Business Partner – Internal Communications, you will be joining Corporate Services. This includes Marketing and Communications; Business Support; Infrastructure and Finance. HR; Retail; and Procurement and Development are also part of this. These teams undertake a wide range of roles to keep Glasgow Life operating smoothly as a first-rate charity. From creating compelling messages about our work, to providing insights which help shape strategies. Corporate Services oversees the operation of more than 100 venues across the city, supporting our frontline colleagues, accounting for millions of pounds, and bringing income into Glasgow Life through our shops.

The role
As Marketing Communications Business Partner – Internal Communications, you’ll be an integral part of the Marketing Communications team leading the delivery and ongoing review of our internal communications strategy. Reporting to the Communications Lead and working within the Communications team, you will develop strategic and tactical internal communications activity to enhance awareness of Glasgow Life’s business objectives and ensure colleagues across our charity feel informed, connected and engaged. Within the Marketing Communications team, you will work in an open, dynamic and collaborative environment alongside colleagues who take pride in their company and output.

The candidate
We are looking for a candidate who is:
• An exceptional communicator with demonstrable experience of developing and leading integrated, multi-platform internal communications strategies and campaigns, preferably within a large, multi-site organisation.
• An excellent writer with a passion for storytelling as well as knowledge of internal communications best practice and emerging trends, platforms and channels.
• Able to turn complex and technical information and language into compelling messaging and content that boosts colleague engagement and embeds a positive internal culture.
• Able to work autonomously and collaboratively: building trust with colleagues and stakeholders, providing credible and authoritative communications advice, and influencing senior leaders.
• Able to interpret data and insights to measure the effectiveness of communications and inform decision-making and content planning.
• A critical thinker: demonstrating excellent business judgement with the ability to weigh competing priorities and solve problems quickly and effectively.

  • Accurate when completing tasks with excellent attention to detail and first-class planning and workload management skills.
    • Able to deliver at a strategic level with demonstrable experience in budget management, performance reporting and team leadership.

You can read the full person specification for this role under the ‘Job Attachments’ section, via the link below.

This role is working 35 hours per week, Monday to Friday, and our office on Albion Street has great links to public transport and parking nearby. Some of our roles are currently piloting hybrid working, with teams working between the office and home. Your line manager will agree these days with you. This balance enables you to continue much-needed collaborative working. We believe in the transformational power of the services, programmes, events and experiences we provide for the people of and visitors to Glasgow. If you would like to be a part of what we do, we’d love to hear from you.

Important dates

The closing date for applications is Sunday 1 September and interviews are provisionally scheduled to take place w/c Monday 16 September.

Under the Local Government and Housing Act 1989, this post is politically restricted.

This post is temporary for a period up to 2 years – working date of 31/10/2026.

If offer is made to internal employee (Glasgow Life or Council Family), at the end of the temporary period, eligible employees will have a right to return to a role of their substantive grade within the council family as a minimum. Employees are required to inform their current manager prior to submitting an application.

Benefits at Glasgow Life
• 30 days holiday allowance plus 6.5 public holidays (for full-time roles). After 5 years completed service, the entitlement will increase to 35 days from the next annual leave year

  • Membership of the Local Government Pension Scheme
  • Discounted Glasgow Club membership and money off in our museum shops and online store
  • Option to buy extra annual leave
  • Cycle-to-work scheme
  • And much more!

Please note that Glasgow Life, as an Arms-Length External Organisation (ALEO) of Glasgow City Council, is currently completing a Job Evaluation exercise and introducing a new pay and grading structure which may impact on current salaries quoted in job adverts. For more information, visit https://www.glasgow.gov.uk/jobevaluation

Diversity matters at Glasgow Life

We’re determined to reflect the extraordinary diversity of Glasgow in our workforce. Glasgow Life is on a journey to develop a workplace that reflects the communities we serve and where everyone feels empowered to bring their full, authentic selves to work. We’re a Disability Confident and Carer Positive employer and invite candidates from all backgrounds to apply. You can read more about our commitment to equality and diversity on our website at https://www.glasgowlife.org.uk/the-small-print/an-inclusive-employer

To apply for this vacancy online please visit https://myjobscotland.gov.uk/councils/glasgow/glasgow-life/jobs/marketing-communications-business-partner-internal-communications-fixed-term-391734

Closing date is 11.59pm on Sunday 1st September 2024

Information is available in alternative formats, on request.

Retail Assistant

We are looking for dynamic, customer focussed team members with relevant sales oriented experience in a fast moving retail environment. Camera Obscura & World of Illusions is a VisitScotland 5-Star rated visitor attraction consisting of Camera Obscura presentations, Rooftop Terrace, exhibitions, reception area and gift shop. The job of a Retail Assistant at Camera Obscura involves interacting with and serving customers, using tills, cash handling, replenishing stock in our gift shop, dealing with deliveries, assisting in maintaining adequate stock levels and processing orders from suppliers.

What we are looking for in our staff:
– Someone who is outgoing, smart, reliable and flexible.
– A friendly and helpful personality, with the ability to provide exceptional customer care.
– Excellent communication skills including clarity of spoken English.
– Experience in a retail or tourism environment.
– Good selling skills.
– Good local knowledge.
– An ability to work well as part of a team.
– Availability to work at weekends and over public holidays.

Please send your CV to shop@camera-obscura.co.uk

Exhibitions Manager and Curator

The Exhibitions Manager & Curator is a key position at Dovecot responsible for all exhibition and tapestry collection activities. You will oversee and manage the realisation of exhibitions and the display of new commissions with artists, lenders and museums and galleries. In this pivotal role, you will lead on the delivery of each part of the public programme from concept to installation, communication and reporting, delivering a high-quality experience for visitors and partners in line with the organisation’s strategic aims. As a key member of the Dovecot team, you will connect across the organisation, liaising with colleagues in weaving, marketing and commercial operations. You will line manage the Exhibitions and Collection Coordinator and manage relationships with exhibition partners, clients and contractors to deliver the exhibition programme. You will play a key role in helping Dovecot reach a wider audience so you must be a confident and articulate ambassador for their work. Dovecot is committed to equality of opportunity for all staff and applications from individuals are encouraged. Regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships – we would like you to join us.

How to apply
If you are interested to work with us, please review the job description attached and submit your CV and tailored Cover Letter to recruitment@dovecotstudios.com, to receive more details. Position available until filled.

Examples of what we expect in an application can be found here. IMPORTANT – Please submit your application documents in the format of [Your full name] CV and [Your full name] CL. Please link any online portfolio work in your CV or Cover Letter. Please state a) your availability and b) relevant experience and demonstrate how your skills match the specific requirements of the job description. Successful candidates must, by the start of employment, have permission to work in the UK.

It is anticipated interviews will take place on 24 September 2024

Painter

Thank you for your interest in the post of Painter with Historic Environment Scotland, based at St Ann’s Maltings, Holyrood. This is a permanent and pensionable appointment.

The successful applicant will assist the Monument Conservation Unit (MCU) with the day-to-day painting and decorating works to monuments based within the region.

Joiner

Thank you for your interest in the post of Joiner with Historic Environment Scotland, based at St Ann’s Maltings, Holyrood. This is a permanent and pensionable appointment.

You will be involved in planning and organising minor joinery repairs within the Edinburgh region. This could range from replacing slip sills to the repair and maintenance of sash and case windows.

Office Administrator

We are seeking a dedicated and detail-oriented Office Administrator to join our team on a temporary basis for 6 months, with the potential for the role to become permanent. This role encompasses the responsibilities of a Membership Officer, along with managing organisational mailboxes, responding appropriately to customer emails, answering telephones, and assisting the Accounts Administrator as needed.

The Office Administrator will play a crucial role in managing our membership database, enhancing member communications, producing a members’ newsletter, and maximising Gift Aid revenue for the Trust. This role is pivotal in ensuring our members have an enriching and engaging experience while supporting overall office functions.

Visitor Services Assistant – Estates

JOB PURPOSE

This job is necessary to help the National Trust for Scotland properly care for the cultural landscape and natural heritage of the busy Culloden Battlefield & Visitor Centre, through directly carrying out skilled estate maintenance work including path maintenance, caring for the conservation grazing herd and scrub clearance. As part of the Culloden Cluster the Estate team also supports Abertarff House and Hugh Millers Birthplace Cottage.

The Estates team play a pivotal role ensuring that the Culloden Conservation Management plan is realised and that we ensure safe access for over 300,000 visitors per year.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Ensuring a high standard of health and safety practice is followed while undertaking practical maintenance and conservation at Culloden Battlefield.

Ensure you follow all relevant and appropriate Health and Safety Risk Assessments and activity procedures.

Complete all relevant Health, Safety and Welfare logs relevant to your work and ensure compliance with COSHH

Assist in delivery of all operations to ensure, where relevant and practical, the property is managed to reduce risk to the visiting public.

Have an awareness of specific environmental risks relevant to working on the property, e.g. Lyme’s disease.

Carry out essential estate maintenance to a high standard – this will include

Small scale repairs to fences, benches, gates and other countryside furniture

Using and maintaining equipment including fencing tools, brush cutters and woodchippers

Day to day care of the conservation grazing herd including cattle, goats and horses.

Undertaking conservation work while following guidelines and regulations around scheduled monuments and archaeological sites

Interacting with visitors at the site to communicate key visitor safety messages and act as a positive ambassador for the site and the NTS

Work with and supervise volunteers in a safe and responsible manner helping them to maximize their input to the work needed at the site and their enjoyment of the experience

Work across the Culloden Cluster supporting Abertarff House and Hugh Millers as necessary

Support community engagement projects and ecological surveys on site to improve landscape management

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