Full Time

Operations Manager

Manage day to day activities of Stirling District Tourism’s sites to deliver an excellent visitor experience in line with the Charity’s objectives.

Ensure compliance with financial obligations, operational legislation (i.e. health & safety, employment etc) and charity governance.

Directly line manage duty managers and key site staff; provide leadership, motivation and guidance to ensure service delivery and operation of properties in the charity’s care are subjected to regular performance reviews to support continuous improvement and achieve targets.

Assist the General Manager in working with partner organisations to seek out and foster positive and productive relationships to promote heritage tourism, which provide opportunities to develop and meet the charity’s strategic aims.

Cook

Purpose of role

This is an exciting and varied role in the Food & Beverage team at Culloden Visitor Centre. Based in our Café, you’ll prepare food for a high-quality, sit-in café and grab-and-go takeaway menu, helping to generate the income that enables our charity to care for this world-renowned historical site.

You will ensure that visitors from across the globe have an enjoyable experience here through excellent service standards and menu availability. You will be responsible for the daily operation of the kitchen, and achieving targets through efficient, safe food production practices.

Key Responsibilities
• Deliver a high-quality food offer for our high and low season, relevant to our Culloden customers (visitors, events and functions) and Visit Scotland’s Taste our Best principles.

• Contribute to menu development, making creative, practical and cost-effective choices for food production and presentation.

• Ensure high standards of kitchen hygiene, cleanliness and tidiness, keeping up-to-date compliance documentation (HACCP, COSHH checklists and temperature sheets).

• Work alongside the management team to ensure all food and non food items are ordered, and stock is controlled to the highest standard

• Ensure food production adheres to allergen guidelines, in particular Natasha’s Law, and support the implementation of upcoming laws, e.g. displaying nutritional value & calorie counts.

• Minimise wastage and identify potential savings to achieve targets for cost of sales, gross profit and environmental sustainability.
• Ensure the upkeep and safety of equipment and utensils used within the catering outlets.

• Share in the common responsibility of implementing the Trust’s “Health & Safety Policy”, being mindful at all times of the health and safety of self, staff, volunteers, and visitors.

Performance indicators and targets
• Weekly, monthly and annual sales and cost of sales targets
• Food compliance standards and record-keeping
• Visitor enjoyment reviews and ratings from visitor surveys and visitor feedback
• Staff satisfaction from staff surveys

Tools / equipment / systems
• Fully equipped commercial catering kitchen.
• Access to computer with training, and stock ordering systems.
• EPOS tills and chip and pin machines.

Seasonal Ranger

The Seasonal Ranger will support the Culzean Rangers team during the busy summer months. Specifically, to combine responsibilities on nature conservation, visitor services, learning and community engagement to help deliver the strategic objectives of the property and wider National Trust for Scotland.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Visitor Services
• Welcoming and engaging visitors, enhancing their experience by providing information about Culzean, its geology, natural and cultural heritage, including strong messages around safety and respect for wildlife.
• Encourage people to further contribute to caring for Culzean through donating or taking up membership of NTS.
• Assist with practical countryside management including litter picks, beach cleans maintenance and safety checks of visitor infrastructure (including play parks).
• Lead and assist with events such as guided walks and talks as appropriate.

Nature conservation
• Contribute to biological monitoring programmes.
• Manage and collate biological information in a consistent manner compatible with Trust and national datasets.

Learning
• Lead & assist with educational and other outreach activities on site or to the local community and to communities of interest, including for volunteers.

Marketing & Communications
• Enthusiastically promote awareness and understanding of the role that NTS plays in protecting and caring for Culzean and wider work across Scotland.
• Regularly update and contribute positive stories to NTS social media and other communication outlets relevant to Culzean.
Livestock Management
• Will support the team with feeding and care of the property’s livestock; deer and llama.

Other responsibilities
• Ensure that all activities undertaken are compliant with the Trust’s health and safety policies and procedures including the Safe System of Work, Visitor Safety in the Countryside, and environmental policy and practices, mindful of impacts on people and environment.
• Contribute knowledge and experience to projects and management decisions within the NTS Plan for Nature.
• Criminal records (Disclosure Scotland) checking and clearance essential for safeguarding of children/vulnerable adults. The role is one for which the duties/responsibilities/accountabilities of the role will require staff to become a member of the Protection of Vulnerable Groups (PVG) scheme.

Visitor Services Supervisor

The Visitor Services Supervisor at a Trust property plays a pivotal role ensuring that the management objectives are achieved through excellent customer service, and, with delegated responsibility for catering, retail, events and duty management is very often the “face” of the Trust to visitors and suppliers. As such, s/he directly influences public perceptions of the Trust and is crucial to developing and maintaining the property’s local/national reputation.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Supervising/undertaking the day-to-day operation of the Palace and gardens to ensure an excellent customer/visitor experience. This includes supervision of:
 Visitor services, catering, events and retail offer (including ordering, merchandising, sales targets).
 Line management of Visitor Services Assistants and volunteers.
 Duty management and oversight/maintenance of the property.
 Ensure the property social media is managed to generate interest, engagement and help drive visitors.
 Deliver the schools programme to meet the targets for number of visits, revenue generated.
 Support the informal learning and community engagement / outreach activity.
 Ticketing & Membership sales (to targets) and general customer service (individuals, education visits, other groups).
 Security of the Property;
 Health & Safety procedures, emergency procedures, and environmental procedures;
 Deputising for the Visitor Services Manager / Operations Manager on-site and off-site as required.

Responsible for day to day financial administration at the property, including:
 Ensuring the completion of Cash/till reconciliation.
 Week-end reports and reconciliation.
 Completion of the banking and all cash handling processes.

Supporting the Visitor Services Manager with:
 recruitment; induction; development; and management of all visitor services employees and volunteers such that they understand and are equipped to fulfill their roles to the standards required and that they feel valued, respected and supported.

Audience & Support Business Coordinator

This role directly supports the Director of A&S by providing daily administrative support ensuring effective delivery against directorate outcomes and Trust-wide business requirements.

This role is responsible for coordinating meetings, plans, action tracking, budget and information management across A&S and for its four departments of Communications, Fundraising, Marketing and Membership to ensure overall delivery against the Trust’s Corporate Strategy and the directorate’s own activity plans.

It acts as a directorate secretariat making arrangements and bringing together for cross-functional and interdepartmental initiatives and carrying out general administrative processes as required.

KEY RESPONSIBILITIES
• Support the Director of A&S to coordinate, track and report on business activity which fulfils the Trust and directorate strategies:
o Overall tracking of financial transactions and procedures, monitoring and reporting at a whole directorate level. This includes providing support on the placement of purchase orders.
o Data Protection as the directorate’s data champion.
o Information management, e-files & folders.
o Tracking of team compliance with mandatory training.
o Tracking of risks which relate to the team.
o Cyclical formal papers and reports to Board and Executive Committee (ExCo).
o Coordination of any external and internal audit actions.

• Collate A&S objectives and activities into an operational plan; monitoring progress against the plan; reporting progress and liaising with senior colleagues on remedial actions or changes they need to make.
• Coordinate the A&S Planner driving timely input and update across each of the four A&S teams.
• Management of information, collaborative working on Microsoft Sharepoint/Teams file storage & sharing and associated operational guidance
• Document key Audiences & Support work-processes, analysing their effectiveness, and supporting team-leads with their continuous improvement.
• Support the Audiences & Support Director by dealing timeously with paper and email correspondence, telephone enquiries, organisation of meetings, events, lunches, travel, accommodation, diary management, taking/distributing meeting notes or actions, collating credit card transactions and the coordination and provision of support documents (e.g. files, reports, minutes, meeting papers).
• Maintain the Audiences & Support Outlook calendar (schedule key meetings, interviews, events, etc.)
• Supporting the wider directorate with (for example, but not limited to):
o Collaborative team events.
o On-boarding, induction, and training of new (Department) colleagues.
o General administration.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Essential
• Significant experience as a business executive or executive assistant
• Significant experience of working in a multi-team department, and/or across an organisation with multiple departments and locations
• Excellent communication and interpersonal skills – able to interact with wide range of people tactfully and diplomatically, including those with a high public profile – therefore a confident user of the English language (written and spoken)
• Highly organised with excellent planning and administrative skills. Hands on experience in using Microsoft 365, Sharepoint, Teams and Planner
• The ability to maintain absolute confidentiality.

Desirable
• A recognised entry-level qualification in Business Administration or similar.
• An empathy for the work of the National Trust for Scotland.
• A current driving licence valid for driving in the UK.

GLA11749 – Marketing & Communications Lead

Glasgow Life is looking for a Marketing & Communications Lead to join the Marketing Team on a part time, permanent contract within a job-sharing arrangement.
You will be joining our in-demand Marketing and Communications team which promotes Glasgow Life’s programmes, activities and events, from museums, the arts, music, festivals, libraries & community activities, sporting activities, world-class events and city marketing.
This role is for two days per week (14hrs), ideally Wednesday and Thursday, on a permanent job-sharing basis. We recognise that people have different commitments and so are opening to discussing different days of work at interview. Interviews are anticipated to be from w/c 13 May.
About Glasgow Life
Glasgow Life is the charity which inspires people to lead richer, more active lives through culture and sport. Simply put, we believe that everyone deserves a great Glasgow life. We do this by delivering innovative cultural and sporting programmes and events which improve the mental, physical, and economic well-being of Glasgow. Glasgow Life also creates unforgettable experiences for tourists, strengthening the city’s visitor economy. We help put on world-class events, conferences and festivals which enhance Glasgow’s international reputation. Glasgow is the first city to be named European Capital of Sport twice sport and was also the first place in the UK to be named a UNESCO City of Music.
More about our Corporate Services
As Marketing & Communications Lead, you will be joining Corporate Services. This part of Glasgow Life includes Marketing and Communications, Business Support, Infrastructure, Finance, HR, Retail and Procurement as well as Development. These teams undertake a wide range of roles to keep Glasgow Life operating smoothly as a first-rate charity. From creating compelling messages about the work we do to providing insights which help shape strategies, from accounting for millions of pounds and supporting colleagues to bringing income into the charity through our shops.
The role
As Marketing & Communications Lead, you’ll be an integral part of the team leading on the marketing of the services we offer the city. Reporting to the Head of Marketing Communications and working alongside a group of senior managers, you will help manage a team of 45 people.
We are looking for a candidate who is:
• An exceptional communicator, able to operate at senior level while job sharing, with a strong record in developing and delivering successful integrated marcomms campaigns.
• Experienced in the strategic leadership in a large organisation.
• Able to work and deliver at a strategic level.
• Able to develop and maintain strategic partnerships.
• Able to demonstrate a measurable effect on team building and management and an ability to influence at Director level.
• Able to turn complex issues and messaging into compelling communications for consumer audiences.
• Show excellent business judgement with ability to weigh competing priorities and advice to take decisions in the best interests of the charity.
• Experience of budget management, performance reporting at a senior level and team leadership.
• Able to communicate and influence at Board level.
• Experienced in procurement processes and management.
• Experienced in delivering change.
• Experienced in the HR processes in a large team.
Declaration of interest applies.

Location of work
Our Albion Street office has great links to public transport and has parking nearby. Some of our roles are currently piloting hybrid working, with teams working between the office and home. Your line manager will agree these days with you. This balance enables you to continue much-needed collaborative working.
We believe in the transformational power of the programmes and events we provide for the people and visitors of Glasgow. If you would like to be a part of what we do, we’d love to hear from you.

Benefits we offer at Glasgow Life
• A holiday allowance of 30 days plus 6.5 public holidays (pro rata). This will rise to 35 days after 5 years (pro rata)
• Membership of the Local Government Pension Scheme – which pays 19.3% in employer contributions
• Discounted Glasgow Club membership and money off in our museum shops and online store
• Option to buy extra annual leave
• Cycle-to-work scheme
• Flexible retirement
• Family-friendly policies
Diversity matters at Glasgow Life
We’re determined to reflect the extraordinary diversity of Glasgow in our workforce. Glasgow Life is on a journey to develop a workplace that reflects the communities we serve. Where everyone feels empowered to bring their full, authentic selves to work. We’re a Disability Confident and Carer Positive employer and invite candidates from all backgrounds to apply.

AV Coordinator

Glasgow Science Centre is a Scottish Charity and a unique 5-star visitor attraction with a vision for a Scotland where all people feel empowered through learning and engagement with science to make positive differences in their lives, communities and society.

Our mission is to inspire people of all ages to explore and understand the world around them, and to discover and enjoy science. We have been delivering interactive science experiences to schools, families, and community audiences for over 20 years, in-house, online and through outreach and we are dedicated to raising awareness of the importance of science to our nation’s wellbeing, economy, and society.

ABOUT THE ROLE

Glasgow Science Centre are recruiting for an AV Coordinator to provide in-house technical expertise across a wide range of projects and services within a small, busy team. This role offers an exciting opportunity to be part of a team that provides onsite support across GSC’s AV infrastructure and unique event spaces, including an IMAX cinema, a state-of-the-art digital planetarium, 3 floors of interactive exhibits and large AV infrastructure installations.

This is a diverse and technical role and would suit someone with strong technical ability and skills in AV, and where previous experience in delivering corporate events would be highly beneficial. You take a collaborative approach and should have a strong passion and natural curiosity for a broad spectrum of AV practice. You should have a high degree of commitment to GSC’s mission and willingness to work flexibly to ensure smooth running of events planning and delivery.

If this sounds like you, and you are passionate about GSC’s mission and values, then we would like to hear from you.

APPLICATION DETAILS

Please find full job description and details of how to apply on the Jobs and Volunteering section of the Glasgow Science Centre website.

We are equal opportunities employer and welcome applications from people of all backgrounds.

The closing date for applications is, Thursday 25th April 2024 at Noon.

Executive Chef

Buccleuch is a diverse and innovative business with a passion for sustainable land use in rural Britain. People are at the heart of Buccleuch, in particular, colleagues, tenants, customers and visitors. Our commercial enterprises, including leisure & hospitality, agriculture, forestry, energy, rural estates and commercial property, provide approximately 500 jobs in local communities.

In this new and varied role, you will be responsible for providing a quality catering offering across Queensberry Estate, whether it’s for our Drumlanrig Castle or Dabton House guests shoot lunches, corporate events or at our Castle tearoom and Larchwood cabin.

The successful candidate will develop menus in line with our vision and values with a focus on quality and provenance and have the ability to generate new and exciting ideas to develop our catering provision.

You will work closely with our gardens team to drive the development of our fresh produce provision and as a natural leader you will train and develop our catering team while overseeing food and hygiene control, HACCP and general kitchen management at multiple food outlets.

• Do you have the drive, creativity and passion to lead a variety of food outlets?
• Can you demonstrate confidence, professionalism and strong leadership skills?
• Are you well-organised and commercially focused?

At least two years of kitchen management experience at senior chef level in a quality dining establishment is essential. A driving licence and intermediate food hygiene certification are required for the role.

Interested? Please email your CV and covering letter to our recruitment team at recruitment@buccleuch.com and receive a full role description.

The closing date for applications is 24 April.

Please view our privacy policy at https://www.buccleuch.com/privacy-cookies/

Assistant Store Manager

Located in beautifully renovated 18th century stables within the historic Dalkeith Country Park, Restoration Yard is a gorgeous lifestyle store, food hall, restaurant and wellbeing space where visitors can shop, eat, and enjoy the beauty of the surrounding nature.

An opportunity has arisen to join the team at this special location, just a stone’s throw from Edinburgh, as Assistant Store Manager to support the delivery of our unique retail offering while driving sales and ensuring products are presented in line with our brand standards. The successful candidate will support the team in delivering outstanding customer service and achieving targets.

• Do you have excellent people skills and the ability to motivate others?
• Are you passionate about all things retail with an eye for detail?
• Can you demonstrate an organised approach with the ability to juggle a busy and varied workload?

Junior management or supervisory experience in a fast-paced retail environment selling quality products and brands is essential.

Interested? Please send a copy of your CV and covering letter to our recruitment team at recruitment@buccleuch.com and receive a copy of the role description.

The closing date for applications is 23 April.

Please view our privacy policy at https://www.restorationyard.com/privacy-policy/

Merchandiser (Maternity Cover)

Hours: Full Time or Part Time
Duration: Maternity Cover (1 year). June 2024 – June 2025.
Pay: £28,000

The Royal Yacht Britannia is an award-winning, five-star visitor attraction and exclusive evening events venue in Edinburgh, which employs more than 200 staff. This former floating palace of Queen Elizabeth II usually attracts circa 350,000 visitors a year from around the world.

Britannia provides an exceptional experience for visitors. This dedication to excellence has led to the Royal Yacht being rated as Tripadvisor’s No.1 UK Visitor Attraction (AGAIN), and the top 1% in the world in its category.

Company benefits include:

– 10% employer pension contribution with a choice to contribute up to a further 5% yourself, which would then be matched by us as well! (So 20% potential contribution to your pension).
– 33 days pro-rata annual holiday entitlement.
– Enhanced long service holiday entitlement.
– Life Assurance.
– Performance and loyalty payment scheme.
– Complimentary tickets.
– Staff discount in the Gift Shop, Royal Deck Tearoom & The Lighthouse Restaurant & Bar aboard Fingal Hotel.
– Free car parking for staff.

Britannia’s Gift Shop is the benchmark for five-star retailing within Scotland’s tourism industry, and we now have a fantastic opportunity for an outstanding Merchandiser to join our great team.

Responsibilities

Responsibilities may include, but not limited to:

– Collaborate with suppliers and distributors to negotiate prices, quantities, and timescales.
– Analyse sales figures, customer reactions and market trends to maximise sales.
– Display products commercially to enhance sales.
– Manage all stock movement and consider promotions, price changes and markdowns.
– Raise all orders and track through to delivery.
– Ensure all products are priced accurately and invoices paid on time.
– Ensure overall stock levels are in line with company budgets.
– Manage effectively all administrative tasks.
– Take ownership for the annual stocktake in January.
– Offer Management cover in the shop when required.

Qualifications and Experience

– Good level of education with at least GCSE / Standard Grade / National 5 Maths and English – Essential
– Ability to use IT systems efficiently and effectively (Excel, MS Word) – Essential
– Ability to analyse data to produce clear reports – Essential
– Commercial awareness – Essential
– Previous Retail Experience – Essential
– Relevant work experience in a similar organisation or background – Desirable

Personal Qualities

We are seeking a first-class, commercially astute individual with strong analytical / numerical skills, a flair for retail and a positive can-do personality to join our award-winning team.

A passionate team player who promotes and drives a culture of continuous improvement.

The job is based in our Gift Shop and on board Britannia.

How to Apply

If this role excites you and you are interested in applying, please send us your CV and a short covering letter telling us a little bit about yourself as well as why you would be a great fit for the role, to Kerry Burns at kerry.burns@tryb.co.uk.

Closing date: 3 May 2024.

Admissions Assistant

Thank you for your interest in the post of Admissions Assistant with Historic Environment Scotland based at Stirling Castle.

We currently have 3 positions available:-
* 2 x Part Year Permanent positions – Full Time 35 hours per week, contract length
26 weeks each year (usually April-September) however will run from May-
November this year.
* 1 x Fixed Term position – Part Time 26 hours per week, contract will run until 31st
March 2025.

These posts sit within the Admissions Team within Stirling Castle, working closely with members of the castle’s Retail & Guiding Team to deliver a seamless visitor experience across the castle. This will involve roles such as selling tickets and promoting memberships, greeting visitors and working in the car park.

Stirling Castle staff pride themselves on delivering a first-class service. We have welcomed over 450,000 visitors from April-December 2023, visitors from many countries around the world who are all looking for a unique experience, with the anticipation that we will welcome even more visitors in 2024.

We are looking for someone who enjoys interacting with diverse groups of people, who has a passion for customer service and who would thrive in a fast paced and constantly changing workplace.

Please specify on your Statement of Competence if you would like to be considered for the Fixed Term or Part Year Permanent position or both.

For further information about the role please refer to the job description.

Benefits of working with HES
– A generous holiday allowance of 25 days holidays + 11.5 public holidays per year
(pro-rata for employees)
– A Civil Service pension which means you will receive an employer contribution of
27% of your annual salary
– Free entry to Historic Environment Scotland sites (with up to three guests) and all
English Heritage, Manx and Cadw properties
– Discounts on 100’s of online retailers
– Interest free loans for bicycles and annual travel passes

Closing date for applications is midday on Wednesday 24th April 2024.

Estates and Facilities Assistant

We are currently recruiting for an Estates & Facilities Assistant to join the team at Newbattle Abbey College.

The successful post holder will have:

• Experience in building services industry

• Experience of working in building industry

• Some knowledge/competency in electrical work, central heating systems, DIY skills

• High level of maintenance and repair skills

• Excellent communication skills

• Ability to use own initiative and priorities workload to meet deadlines.

• Excellent interpersonal skills

• A high level of adaptability to be able to cover unsociable hours including weekends, split shifts, early mornings, and evenings.

Purpose of Job
To undertake the daily operational and maintenance duties in support of the
college buildings, grounds, and business park.

Major Tasks/Job Activities
1. Undertake routine checks and maintenance of the College heating and hot
water facility, Monitoring and managing the boilers setting via the Business
Management System (BMS).

2. To liaise with specialist contractors and report/action any faults found to
Estates & Facilities Manager.

3. Ensure all areas are setup and maintained daily, and as required. To set up
corporate areas as noted in the bookings diary.

4. To assist with setting up college ICT equipment when required.

5. To monitor and assist with maintaining the decoration and building fabric of
the College.

6. In consultation with the Estates & Facilities Manager liaise with contractors
and their representatives to ensure that health and safety standards are
addressed.

7. Liaise with and support the student body, and all staff with regards to the
operation and maintenance of the college buildings and services.

8. Represent the best interests of the College in internal and external meetings
as required.

9. As Deputy Fire Warden undertake and record weekly system test on the fire
detection system. Check all fire escape routes and for any tampering/faults
with fire safety equipment/alarms. Assist the Estates & Facilities Manager with
periodic fire evacuation drills.

10.Undertake out of hours duties on an established standby rota basis.

11.Ensure that all access roads, paths, and perimeter fences are maintained and
kept in a good state of repair.

12.Maintain all College plant, equipment, and furnishings.

13. Oversee external contractors as directed by the Estates & Facilities Manager

14.Liaise with prospective Business Park tenants and monitor tenant lease
compliance and secure monthly meter readings from each unit.

15.Investigate issues reported by tenants and ensure, in conjunction with the
Estates & Facilities Manager, that they are dealt with in a timely and
professional manner.

16.Report to the Estates & Facilities Manager any maintenance and/or estates
issues relating to the college buildings, grounds and/business park.

17.To undertake any other appropriate duties as directed by the Estates &
Facilities Manager.

Closing date: Sunday 28th April
Interviews are likely to be held w/b Monday 6th May.

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