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Full Time

Science Communicator

Salary Range: £11.35 (hourly rate)

Contract: full time weekday contracts; 37.5 hours; flexible working considered

Dundee Science Centre is currently looking for outgoing, dynamic, confident, exceptional communicators to join our team to fulfil the key role of Science Communicator in a part-time capacity.

You will be part of a team responsible for the smooth operation of Dundee Science Centre’s programmes and services on a daily basis, supporting the Visitor Experience Leader (VEL). You will support the wider team in science communication and ensure the quality of delivery by team members meets audience expectations and standards. Primary objectives will be championing enhanced visitor engagement, ensuring that audiences have an enjoyable, safe, and inspiring experience.

You will be an ambassador for and the public face of Dundee Science Centre. You will be an excellent communicator and an effective team player with the ability to multi-task. Your main function will be to interact with all visitors in a friendly, outgoing manner ensuring an exceptional experience.

You will be responsible for delivering high quality science, technology, engineering, and mathematics (STEM) programmes across all audiences (including schools and community groups), either in-centre or via outreach, all in line with Dundee Science Centre’s key aims and objectives, alongside local and national government initiatives, and priorities.

You will be an advocate for Inclusion & Diversity, contributing to the development of DSC’s widening access strategies creating a culture of inclusion for our team and audiences.

The successful candidates will have a positive, resourceful, and confident nature with the ability to work independently and play a key role across the organisation. You will have an excellent knowledge and understanding of visitor engagement and an enthusiasm to talk to people. A full clean UK driving license is required.

In-depth STEM knowledge is a desirable trait in this role, however having a confident and charismatic nature would be more advantageous. An understanding of science can be enhanced with on-the-job training; but an ability to communicate effectively with diverse audiences is essential.

You will work flexibly within the Dundee Science Centre team; hours of work to be discussed, flexible working will be considered, and weekend and evening work will be required.

For further information please view the detailed job description on our website:
https://www.dundeesciencecentre.org.uk/jobs

To apply for the post, please submit your CV and a covering letter, clearly indicating your suitability for the role. Applications should be sent FAO Caitlin to:

Email: recruitment@dundeesciencecentre.org.uk

Curatorial Assistant

We are looking for Curatorial Assistant with proven collections management skills, attention to detail and organisational skills to maintain and deliver collection management procedures to the standards appropriate for an accredited museum. The role will work on the ongoing inventory of the collection. This post will help implement the museum’s exhibitions programme and display refreshes.

Main Duties and Responsibilities:
Assist with the organisation and maintenance of the museum’s collections stores
Maintain, update and help to develop the museum’s collections management system
Handle and process objects within the museum’s collection including the management of new acquisitions and loans
Assist with preparation / mounting of exhibitions & displays
Undertake research for upcoming exhibitions
Assist in the general work of the museum

The post holder will be part of the curatorial team, working with the Collections Assistant and line managed by the Collections & Exhibitions Keeper.

The role is 35 hours per week and temporary contract until October 24th 2025.

Catering Supervisor

Newbattle Abbey College has an exciting opportunity for the right person with an interest in furthering or developing their career in catering supervision.

The post holder will be responsible for the supervision and delivery of catering services across College-wide activities. This is a full-time permanent position.

Major Tasks/Job Activities
1. Assist the Catering Manager in the provision of the catering services and to
deputise in his/her absence.
2. Supervise Catering Assistants and establish effective working relationships.
3. Responsible for the preparation, cooking and serving of food, including catering
for dietary requirements for a wide range of clients.
4. Prepare and cook food according to recipes.
5. Contribute to menu planning.
6. Operate and oversee the use of catering equipment.
7. Ensure that the kitchen and dining areas are maintained to a high level of hygiene.
8. Undertake periodic cleaning tasks e.g., defrosting a fridge, as directed by the
Catering Manager.
9. Keep clean and orderly storerooms, fridges and freezers etc.
10.Clean stoves and general work areas.
11.Handle small amounts of cash as directed by the Catering Manager.
12.Complete monthly stocktake.
13.Record keeping of stock, waste management etc.
14.Comply with policies and procedures and statutory hygiene regulations.
15.Compile Health and Hygiene control sheet.
16. Promote and maintain high quality customer service.
17. Attend meetings when required, and/or in the absence of the Catering Manager.
18. Undertake any other such duties as may be required as appropriate to the scope
and grading of the post.

Conditions of Service
Term of Appointment: Full-time, permanent

Remuneration: £23,007 (pay award pending)

Pension Scheme: Lothian Pension Fund

Reporting to: Catering Manager

Closing date: Thursday 8th February

Interviews likely to be held: Wednesday 21st February

To apply please visit Newbattle Abbey College website – www.nac.ac.uk/work-for-us

Castle Operations Manager

The Role:

The Operations Manager is a vital role in the delivery of the five star Visit Scotland experience for our visitors and can only be delivered by leading the team to achieve consistently high standards and encouraging a culture of continuous improvement. As this is a 7 day a week operation with many evening functions high standards will only be delivered through strong team working, an eye for detail and a tenacious approach to removing any barriers to achievement. The Castle is a key contributor to Atholl Estates and the Operations Manager needs to be sales focussed, delivering direct and secondary sales and working proactively with the marketing team to identify trends and new sales opportunities. The management of costs budgets, particularly salaries, is fundamental to the role and the correct balance needs to be achieved for an efficient operation.

Effective communication with castle colleagues in other areas such as maintenance, events, catering, retail, and gardens is essential, as is support of the team on the wider estate, particularly Caravan Park, Holiday Lodges, and the Ranger Service.

MAIN DUTIES:

Visitor Experience

– A highly visible, floor-based manager of the castle team, leading by example through daily walk rounds.
– Ensure that a friendly, welcoming, and personal approach is delivered by all members of the team.
– Deliver a consistent, high-quality experience for each visitor.
– Oversee the high standard of housekeeping and display across all internal and external castle areas.
– Monitor and respond to customer feedback data via email, face to face or Trip Advisor.
– The key point of contact for any visitor queries and problem resolution.
– With the Archivist, maintain the integrity, security and room presentation and conservation of the contents
– Improve the level of additional activities for castle visitors to encourage repeat visits.

Human Resources

– Recruitment, induction, and on-going coaching of seasonal teams.
– All team members are kept updated through daily updates and weekly itineraries.
– Control of flexible weekly rotas reflecting business need.
– Team development using an inclusive style with regular feedback and annual performance reviews.
– Manage and control holiday entitlement and sickness

Operations

– Take responsibility for the optimum use of our EPOS ticketing system including the maintenance and control of accurate data input.
– Liaise with the gardening team to ensure that there is a seamless continuity of standards across the exhibition and gardens.
– Line manage the castle maintenance team to deliver a planned schedule of works and have a speedy response to reactive works.
– Ensure that H&S controls are effective and recorded.
– Ensure that all fire procedures are followed and that regular drills are carried out.
– Operational point of contact for IT and telephone system issues.
– Ensure that all opening and closing procedures are followed for the castle and gardens.

Sales & Marketing

– Support the delivery of sales targets for tickets sales, guidebooks, and tours.
– Use weekly and monthly KPI’s to responded to under-performance and identify reasons for high
– Manage the high-volume coach trade bookings ensuring that we respond and adapt to their needs and monitor pre-booking levels.
– Identify areas for development to improve future product and service offer.
Liaise with marketing team to ensure that print and advertising meets business need.  

Finance

– Agree and deliver annual costs according to budgets, reporting on performance against budget and other non-financial measures
– Oversee payroll for seasonal staff to ensure timely and accurate and reliable information is provided to Finance. To include, contracts, starter and leaver forms, overtime and annual leave
– Full understanding of our EPOS ticketing system, being responsible for its maintenance, operation and accuracy of reporting
– Diligent use of the castle purchase order system to code spends against budget as necessary.
– Monitoring ticketing and till systems to ensure daily reconciliation procedures are followed

For full details, please view the job description below and apply to Karen with your CV and Covering Letter.

Visitor Services Supervisor – Food and Beverage

JOB PURPOSE

To provide operational delivery of the visitor experience and supervision in the Food & Beverage department at the Woodland Cafe, Red Squirrel Kiosk and on site events in line with the Trust’s policies. Delivering Performance standards and targets to ensure enjoyment of the property by visitors and members is maximised and key commercial, financial and development objectives are achieved to make the property fully sustainable.
The Visitor Services Supervisor at a Trust property plays a pivotal role ensuring that the management objectives are achieved through excellent customer service and with delegated responsibility for catering duty management is very often the face of the Trust to visitors. As such directly influences public perceptions of the Trust and is significant to developing and maintaining the property’s reputation

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Supervising/undertaking the day-to-day operation of the property and environs to ensure an excellent customer/visitor experience. This includes supervision of:
Catering operation
 Lead with menu development and the preparation and presentation of a high-quality food and drink offer.
 Ensure compliance with health and safety, food hygiene, food allergen, licensing and environmental health standards, completing all related record-keeping.
 Assist with food led events throughout the year to support over all business goals.
Visitor experience
 Offer excellent customer service and ensure all members of the team do the same.
 Support property-wide targets for completion of visitor surveys to understand more about our visitors.
 Act as one of our duty manager team, responsible for ensuring a safe and smooth visitor operation, opening/closing the visitor, addressing issues and emergency procedure, and providing relief cover, as required.

Stalker

PURPOSE OF THE ROLE
To assist the Head Stalker in managing and enhancing the game resource and conservation activities on Mar Lodge Estate in accordance with the management plan. The central function of the role is in deer management; with delivering our annual cull being the principal priority but also catering to our sporting clients.

The position plays a key role in the practical implementation of written management plans on the ground. This includes carrying out works in some of the most ecologically significant wildlife communities within the Cairngorms National Park. The location of the Estate in such an area of environmental significance, as well as the high levels of public usage, means that the role is often employed in practical ways to manage the potential conflicts between these interests.

KEY RESPONSIBILITIES
The Key Purposes of the role will be met by:

• Leading on, and being accountable for, the successful delivery of the Mar Lodge Estate Deer Management Plan, and other priority actions (i.e. predator control) over a ‘beat’ (area assigned to each Stalker) of several thousand hectares of remote woodland, moorland and mountainous terrain.
• Advising and supporting the Head Stalker on appropriate management issues and processes, as necessary, and assist in the formulation of appropriate management prescriptions.
• Training, mentoring, and supervising junior staff, seasonal staff, volunteers and guests.
• To implement fully the National Trust for Scotland’s Health and Safety Policy and any processes and procedures specific to issues of game management and sport. To be active in the continual development and review of risk assessments.
• Keeping, training and caring for working dogs to; comply with the legal conditions of deer management authorisations, and to support game shooting and predator control activities.
• Supporting the wider estate in maintenance of key infrastructure using a wide range of plant and machinery.
• Working at all times to a level of service delivery equivalent to, or above, published codes of conduct and best practice relating to areas of work undertaken as part of the duties of a stalker.
• To extend the understanding of visitors to the Estate of game management and field sports and the harmonious benefits to be experienced for both sports, access, and conservation.

Cook

Purpose of role

This is an exciting and varied role in the Food & Beverage team at Culloden Visitor Centre. Based in our Café, you’ll prepare food for a high-quality, sit-in café and grab-and-go takeaway menu, helping to generate the income that enables our charity to care for this world-renowned historical site.

You will ensure that visitors from across the globe have an enjoyable experience here through excellent service standards and menu availability. You will be responsible for the daily operation of the kitchen, and achieving targets through efficient, safe food production practices.

Key Responsibilities
• Deliver a high-quality food offer for our high and low season, relevant to our Culloden customers (visitors, events and functions) and Visit Scotland’s Taste our Best principles.

• Contribute to menu development, making creative, practical and cost-effective choices for food production and presentation.

• Ensure high standards of kitchen hygiene, cleanliness and tidiness, keeping up-to-date compliance documentation (HACCP, COSHH checklists and temperature sheets).

• Work alongside the management team to ensure all food and non food items are ordered, and stock is controlled to the highest standard

• Ensure food production adheres to allergen guidelines, in particular Natasha’s Law, and support the implementation of upcoming laws, e.g. displaying nutritional value & calorie counts.

• Minimise wastage and identify potential savings to achieve targets for cost of sales, gross profit and environmental sustainability.
• Ensure the upkeep and safety of equipment and utensils used within the catering outlets.

• Share in the common responsibility of implementing the Trust’s “Health & Safety Policy”, being mindful at all times of the health and safety of self, staff, volunteers, and visitors.

Chef

JOB PURPOSE

To assist the Head Chef and Food & Beverage Manager in the day-to-day management of the food and beverage experience at Newhailes. Specifically, day to day supervision of the kitchen and to ensure that all targets are met, and all visitors receive the highest level of visitor experience standards.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Assist the Head chef with the development of the Menu Cycle/Specification
• Contribute to food production as per the Menu Cycle/Specification and event Food Production (corporate, hospitality, meetings etc.)
• Keeping up to date HACCP, COSHH checklists and temperature sheets.
• Ensure high Standards of Kitchen Hygiene, Cleanliness, Tidiness and related Schedules
• Use fresh Produce and Ingredients whenever and wherever is possible and minimise wastage.
• Maintain a high standard of Food Presentation to the Customer
• Share in the common responsibility of implementing the Trust’s “Health & Safety Policy”, being mindful at all times of the health and safety of self, staff, volunteers, and visitors.
• Share in the common responsibility of working in a manner mindful of the Trust’s obligations to minimise impact on the environment, through e.g. efficient use of water/heat/light, recycling and the disposal of waste, considered use of transport
• Help to reduce occurrences where Health or Safety of yourself and other employees may be put in jeopardy
• Adherence to the COSHH Training provided and control of substances covered by COSHH
• Involvement in the upkeep and maintenance of both the entire department site and, specifically, the Catering Outlets
• Involvement in assessing and preserving the safety of utensils and equipment used within the Catering Outlets

Visitor Services Supervisor

JOB PURPOSE
To provide operational coordination and supervision of retail, learning, visitor services, and events at in line with the Trust’s policies, priorities, performance standards and targets to contribute to the enjoyment of the property by visitors and members, and help ensure commercial, financial, and conservation objectives are achieved.
The Visitor Services Supervisor at a Trust property plays a pivotal role ensuring that the management objectives are achieved through excellent customer service, and, with delegated responsibility for catering, retail, events and duty management is very often the “face” of the Trust to visitors and suppliers. As such, s/he directly influences public perceptions of the Trust and is crucial to developing and maintaining the property’s local/national reputation.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Supervising/undertaking the day-to-day operation of the Palace and gardens to ensure an excellent customer/visitor experience. This includes supervision of:
 Visitor services, catering, events and retail offer (including ordering, merchandising, sales targets).
 Line management of Visitor Services Assistants and volunteers.
 Duty management and oversight/maintenance of the property.
 Ensure the property social media is managed to generate interest, engagement and help drive visitors.
 Deliver the schools programme to meet the targets for number of visits, revenue generated.
 Support the informal learning and community engagement / outreach activity.
 Ticketing & Membership sales (to targets) and general customer service (individuals, education visits, other groups).
 Security of the Property;
 Health & Safety procedures, emergency procedures, and environmental procedures;
 Deputising for the Visitor Services Manager / Operations Manager on-site and off-site as required.

Deputy Data Protection Officer

JOB PURPOSE

With increasing risks associated with data protection and cyber security and the need to ensure we regularly monitor, advise on, and remain resilient in our data protection activities; this role exists to support the Data Protection Officer in advising the Trust and monitoring compliance with UK and EU privacy legislation including the UK GDPR, EU GDPR, Data Protection Act 2018 and the Privacy and Electronic Communications Regulations. The Deputy DPO will also act as the Trust’s Data Protection Officer (DPO), in their absence.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Support colleagues across the organisation with specialist advice and practical guidance on the implementation of privacy management policies and procedures.
• Assist in the recording, monitoring, and reporting of risks associated with data processing activities and identify actions that can be taken to mitigate risk.
• Assist in the preparation of reports to the Trust’s Board and Executive Committee through the collation of key management information, including case management statistics and updates on the delivery of training.
• Support the annual review of all privacy management policies and procedures in line with legislative changes and organisational requirements.
• Plan for legislative changes and their impact on Trust activities, identifying risk associated with the changes and managing workload to address such changes.
• Support the delivery of mandatory training in data protection, cyber security, and PCI DSS – including the delivery of refresher training to volunteers and employees.
• Process data subject rights requests, including Subject Access Requests, Erasure Requests and Objections to Processing, in line with the legislative timescales.
• Support the development of an annual auditing framework for data processors to ensure they continue to meet our expectations in the handling of Trust data.
• Work with the DPO to advise on possible solutions to challenges with systems and processes in order to mitigate risk.
• Coordinate and record quarterly meetings with the data champions’ network.
• Oversee the production of a quarterly newsletter with support of the data champions.
• Lead on the review of the data inventory and ensure it remains up to date.
• Promote and advise on the application of data protection by design and default when developing new systems and processes across the organisation.

Driver and Tidy Team Assistant

OVERVIEW OF THE POST

To provide a wide-range of services to support Almond Valley and also its visitors. The role is made up of three parts, one is to ensure that the site rides (train and tractor) operate to the advertised timetables; two is to ensure the cleanliness of the site is maintained; and three is to provide basic maintenance support to the maintenance team.
Due to the nature of this role the successful candidate needs to be over the age of 21 and hold a valid full UK driving license.

INFORMATION ABOUT TEAM

You will form part of the Visitor Operations Team, lead by the Operations Manager. The small dedicated tidy team team is made up of three team members, who work in shifts to ensure the cleanliness of the site, this team operates the rides on site. This role also works closely with the Facilities Manager, who ensures the maintenance and landscaping of the site is completed.

SCOPE OF DUTIES
Key Responsibilities, Duties and Objectives

Customer Experience & Ride
• To open and close the various play areas and rides around the site, ensuring they are safe for the visitors to operate and the site is left secure at night.
• Meeting customers face to face and answering their questions
• Advising customer of routes around the site
• Board passengers onto the tractor and trailer and the train rides
• Drive the narrow gauge train and the tractor and trailer on a dedicated route around the site.

Site Cleanliness
• To carry out appropriate cleaning of areas as directed by the Operations Manager
• Housekeeping, maintaining public and retail areas are suitable tidy, including toilets, hand wash stations and play areas.
• To take responsibility for the removal of rubbish from the site litter bins on a regular basis and to litter pick and remove any items of rubbish left on site.

Maintenance Tasks
• To carry out planned necessary maintenance of areas as directed by either the Operations Manager or Facilities Manager
• Carry our appropriate general repairs, and maintenance of areas as requested by Management

Health and Safety
• To ensure that the Railway Handbook is followed while operating on the train or tracks
• To follow practices and procedures while operating the tractor and tailor.
• To carry out daily and weekly compliance checks on play equipment around the site.
• While undertaking the maintenance tasks, procedures are followed relating to the task being carried out.
• To ensure site meets with Health and Safety legislation in liaison with the Operations Manager.
• Work in a responsible and safe manner at all times adhering to Health & Safety, safe working practices and our policies and procedures.
• To comply with necessary Health and Safety guides and procedures
• Report all instances of damage and wear and tear issues promptly to the Operations Manager

General
• As and where necessary to wearing the correct uniform, name badge, or PPE.
• Working harmony with all other departments
• Represent Almond Valley at all times by being smart in appearance and presentable whilst behaving in an appropriate manner in line with our cultural values.
• Such other reasonable duties as and when required by your Line Manager.
• The above list of duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope of the role.

Maintenance Assistant

OVERVIEW OF THE POST

As a key support to the Facilities Manager and Senior Maintenance Assistant, the Maintenance Assistant will engage in a range of tasks connected with the maintenance and upkeep of the site. Allowing the smooth running of the visitor attraction.

INFORMATION ABOUT TEAM

You will form part of the Facilities Team, lead by the Facilities Manager. The small dedicated maintenance and landscape team is made up of four, who work to ensure the maintenance tasks, planned and unplanned are carried out on the site.

SCOPE OF DUTIES
Key Responsibilities, Duties and Objectives

• Undertaking day-to-day maintenance within the Almond Valley Heritage Trust Site to the high standard expected by the Trust, including but not limited to:
◦ Painting (external and internal)
◦ Joinery Work (external and internal)
◦ Fence, Wall and building repairs
◦ General DIY
◦ General site work
◦ Completing planned and reported grounds and general maintenance issues
◦ Working in a safe manner, and recognising, rectifying or reporting any health and safety concerns immediately.
• Ensuring that work undertaken or not completed is appropriately recorded and communicated effectively with line manager as required.
• Demonstrating self motivation, organising, planning and prioritising, along with good time management.
• Undertaking such other reasonable duties as may be required from time to time to ensure the smooth running of the site as required by the maintenance team leader.

General

• To provide a visitor focused service at all times ensuring that all work is completed to the highest standards.
• Represent the Company at all times by being smart in appearance and presentable whilst behaving in an appropriate manner in line with our cultural values.
• Be accountable for their own development seeking out opportunities to learn new skills to continuously improve.
• Work in a responsible and safe manner at all times adhering to Health & Safety, safe working practices and Company Policies and Procedures.
• Such other reasonable duties as and when required by your Line Manager.
• The above list of duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope of the role.

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