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Full Time

Marketing and Events Officer

This year Scottish Crannog Centre is moving to a new site! We are opening a new museum in Spring 2024, showcasing an Iron Age village, hand-built by our team of craftspeople, apprentices and staff, and a new museum building and café, designed by us for us. As a multi-award-winning museum delivering best practices in visitor experience, we are looking for a dedicated, enthusiastic and caring individual to capture this way of work, and to share it internally and externally, with our communities and growing our audiences.

Our aim is to become a national treasure, loved and admired by all, with social justice at its heart. We believe that everyone should have the same opportunities to be all that they can be. We want to celebrate the differences between us that forge a community, a community of work, in which anyone can actively participate. To work towards creating a society where anyone can express themselves, contribute, be valued, and be happy. To achieve this, we constantly reflect, converse and challenge ourselves to deliver work that matters, has impact, and benefits the diverse communities that the museum serves. We are a Fair Work Employer, a Disability Confident Leader and Young Person’s Guarantee Employer.

Within this aim we deliver a range of engagement events throughout the year with our partners, from music nights, fire rituals, family fun days, sustainability festivals, working with community groups and partners such as the Scottish Storytelling Festival, the UNESCO Chair for Refugee Integration through Languages and the Arts, local schools, reenactment groups and independent craftspeople – who are all part of the family here.
This is not project work, but core to our mission and vision as a museum. We aim to create an organisation where there are a thousand fingerprints and a thousand voices involved in all we do. We currently have 4 strategic partners that we work closely with as part of these aims, learning from them and changing our approaches to best maximise the potential of this work.

The candidate we are looking for must be able to evidence:

– Relevant experience working in event or marketing-related roles.
– Good communication skills and efficiency, working quickly and calmly as part of a team.
– Friendly, confident and able to build a rapport with colleagues, customers and suppliers.
– A Driving License (due to the location of the museum).
– A can-do attitude and ability to take and build on feedback to grow and develop.
– Detail-oriented, high level of organisational skills and able to work to short deadlines with quality outcomes.
– Creativity to design and deliver new and exciting projects.
– Ability to edit and produce film footage and material suitable for promoting the museum.
– Computer literacy and ability to use and interpret social media platforms.

In this role of Marketing and Events Officer you will:

– Lead on developing and implementing a Marketing Strategy that showcases our new museum development throughout 2024, to expand SCC’s reach and potential customer base.
– Design and deliver ambitious event programmes, working alongside the Director of Collections and Engagement.
– Manage our social media channels and respond to visitor enquiries, promote the museum through advertising, and newsletters.
– Work within the relevant GDPR and privacy legislation.
– Influence core work within the museum, developing policies, procedures, and approaches to inclusivity within our new, large-scale development.
– Work with a designated trustee to embed best practices into the organisation.
– Assist with learning – deliver training and outreach, attend conferences and workshops to deliver and promote our way of work internally and externally, and share learning with the sector.
– Support the daily running and tour structure of the museum, delivering interpretation and supporting in other areas as required, especially during the summer season.
– Work flexible hours, including some weekend and evening work as required within the event programme. As a museum that works with the tourist seasons, we work a pattern of extended hours in the summer and shorter hours in the winter.
– Have the option to develop your career further through an apprenticeship opportunity with Museums Galleries Scotland in Digital Marketing.

Please apply with a copy of your CV and a supporting letter outlining your experience to date in this field and why you are the best person for the role to Museum Director Mike Benson. mikeb@crannog.co.uk.

If you have any questions regarding a disability or health concern, please be aware we are a Disability Confident Leader, and will do our very best to support you. If you would like to speak to someone before applying, send an email to Rachel Backshall – rachel@crannog.co.uk

Museum Interpreter

This year Scottish Crannog Centre is moving to a new site! We are opening a new museum in Spring 2024, showcasing an Iron Age village, hand-built by our team of craftspeople, apprentices and staff, and a new museum building and café, designed by us for us. As a multi-award-winning museum delivering best practices in visitor experience, we are looking for a dedicated, enthusiastic and caring individual to join us and continue to grow this work, and share the stories of Scottish Crannog dwellers with the world.

Our aim is to become a national treasure, loved and admired by all, with social justice at its heart. To achieve this, we constantly reflect, converse and challenge ourselves to deliver work that matters, has impact, and benefits the diverse communities that the museum serves. This is not project work, but core to our mission and vision as a museum. We aim to create an organisation where there are a thousand fingerprints and a thousand voices involved in all we do.

We believe that everyone should have the same opportunities to be all that they can be. We want to celebrate the differences between us that forge a community, a community of work, in which anyone can actively participate. To work towards creating a society where anyone can express themselves, contribute, be valued, and be happy.

For this role, full training will be received when you start. You just need to be someone who wants the world to be a better place! It would be helpful to know that you have:
We have both full-time and part-time positions available, and we can work with you to discuss this.

– An interest in taking an active role in making our museum the best place it can be.
– Good communication skills and efficiency, working quickly and calmly as part of a team.
– Friendly, confident and able to build a rapport with colleagues, customers and suppliers.
– A can-do attitude and ability to take and build on feedback to grow and develop.
– Confidence to talk to large groups (we can help you work on this!)

In this role of Museum Interpreter you will:

– Learn about life 2500 years ago, and help care for our collection of objects from Iron Age Crannogs.
– Lead tours of the museum and Iron Age Village for museum visitors, building relationships with visitors through conversation and active listening.
– Deliver information about Crannogs and prehistory to people of all ages, abilities and backgrounds, as part of our mission to welcome anyone who comes to visit us.
– Support the delivery of school visits, events, and public and private workshops.
– Learn a variety of Iron Age crafts and skills as part of our Crannog Community.
– Assist with the cleaning and general upkeep of the museum site.
– Help shape the tour structure and visitor experience of the new museum, working with our Director of Operations.
– Work flexible hours, such as extended hours in the summer and shorter hours in the winter, including weekend and evening work.
– There is the potential to provide shop or café cover if needed.

Please apply with a copy of your cv and a supporting letter outlining your experience to date in this field and why you are the best person for the role to Museum Director Mike Benson. mikeb@crannog,co.uk.

If you have any questions regarding a disability or health concern, please be aware we are a Disability Confident Leader, and will do our very best to support you. If you would like to speak to someone before submitting an application, send an email to Rachel Backshall – rachel@crannog.co.uk

Ranger

KEY PURPOSE
The role of the Ranger will combine responsibilities on nature conservation, visitor services, learning and community engagement and contribute to the delivery of the National Trust for Scotland’s conservation and operational objectives on the Isle of Canna.
CONTEXT
The Isle of Canna is one of a group of islands known as the Small Isles situated 19 miles off the coast of the nearest mainland port of Mallaig, Western Scotland and is owned and managed within the Trust’s Highland & Islands regional portfolio. The island is unique in both its natural and cultural heritage, welcoming approximately 10,000 visitors per year to explore and experience its rich archaeological sites, marine environment, wildlife, and cultural and natural history.

The Canna Ranger role offers a unique opportunity within a vibrant community and is positioned to provide an ‘on the ground’ support function to the island and carry out specific surveys and monitoring to safeguard the island natural culture in alignment with the Trust’s conservation plans.

Overall, this will be in pursuit of the following outcomes for and with the natural heritage cared for by the National Trust for Scotland:

• Visitors and learning: Enable more people to experience cultural and natural heritage more often, get more out of it & put more back into it.

• Habitats: Protect the landscapes in our care and associated marine habitats as part of ecologically healthy habitat networks where natural processes predominate and help combat climate change.

• Our voice: Use evidence and practice from our natural heritage properties to support our voice in advocating for natural heritage.

• Communities: Work with communities living on or close to our land or with an interest in our land so that they collaborate with us to help achieve our natural heritage outcomes.

• Built heritage: Protect the built and archaeological heritage in our care and use them to help us explain the “habitats” outcome and achieve the “visitors” outcome.

Visitor Services Supervisor – Food and Beverage

JOB PURPOSE

This is a fantastic opportunity to work as part of our leadership team at the iconic Glenfinnan Monument and its Visitor Centre, which attracts hundreds of thousands of people from across the globe every year.

You will be responsible for the day-to-day catering operations at our popular Viaduct View and Monument View takeaway cafes. You will deliver our quality standards and performance targets, ensuring we offer customers a fantastic Food & Beverage experience.
You will be an enthusiastic team player who can supervise, coach and motivate your team. You will also be part of a broader duty management team responsible for promoting good communication across the site and a joined-up visitor services provision.
As a charity, every penny we raise goes back into the National Trust for Scotland’s conservation work, caring for this special place. You will lead by example to produce an enticing Food & Beverage menu, to recommend and upsell our range, and to promote complementary income-streams like retail, memberships and donations. You’ll help answer visitors’ questions about things to do here and share your enthusiasm for Glenfinnan’s stories, the work we do and what their money is funding.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Catering operation
• Lead with menu development and the preparation, cooking and presentation of a high-quality food and drink offer.
• Ensure compliance with health and safety, food hygiene, food allergen, licensing and environmental health standards, completing all related record-keeping.
• Accountable for cost-effective stock management, ordering, storage and wastage control.
Visitor experience
• Offer excellent customer service and ensure all members of the catering team do the same.
• Support property-wide targets for completion of visitor surveys to understand more about our visitors.
• Act as one of our duty manager team, responsible for ensuring a safe and smooth visitor operation, opening/closing the visitor centre, addressing issues and emergency procedure and providing relief cover, as required.
People management
• Supervise the activities of a team of permanent and seasonal Visitor Service Assistants (VSAs), achieving excellent staff performance and motivation through effective induction, training, task-setting and coaching on front and back-of-house routines.
• Prepare catering rotas and holiday allocation to meet business needs.
• Work closely with specialist advisory colleagues, i.e. our Trust-wide Catering Development team.

Finance Management
• Share responsibility for achieving an F&B budget of around £400,000 a year.
• Monitor commercial performance and adjust activities to capitalize on sales opportunities and run a cost-effective catering operation.
• Supervise daily café till operations and perform end-of-day income reconciliation as a duty manager.
• Assist the F&B Manager with menu costing and stock-taking.

Performance indicators and targets

• Weekly, monthly and annual sales and cost of sales targets
• Food compliance standards and record-keeping
• Visitor enjoyment reviews and ratings from visitor surveys and visitor feedback
• Staff satisfaction from staff surveys

Tools / equipment / systems

• Access to laptop and relevant online people management, training, financial monitoring and stock ordering systems, including NTS intranet and Microsoft 365.
• EPOS tills and chip and pin machines.
• Fully equipped commercial catering kitchens.

Visitor Services Supervisor

JOB PURPOSE
To provide operational coordination and supervision of Priorwood and Harmony garden visitor services, events, tenant relationships and holiday lets in line with the Trust’s policies, priorities, performance standards and targets to contribute to the enjoyment of the property by visitors and members, and help ensure commercial, financial, and conservation objectives are achieved.
The Visitor Services Supervisor at a Trust property plays a pivotal role ensuring that the management objectives are achieved through excellent customer service, and, with delegated responsibility for events and duty management they are very often the “face” of the Trust to visitors and suppliers. As such, they directly influence public perceptions of the Trust and is crucial to developing and maintaining the property’s local/national reputation.
You will be part of a broader management team responsible for delivering an overall visitor service strategy, promoting good communication across the sites and a joined-up service provision.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
 Supervising/undertaking the day-to-day operation of the visitor services and guest services function. This includes:
o Working with the garden team to develop produce sales and an events programme.
o Housekeeping and security of the Property.
o Health and safety procedures, emergency procedures, and environmental procedures.
o Looking after the holiday let bookings and guests.
 Typically working Tuesday to Saturday and 9am to 5pm (most holiday let arrivals are on Fridays and Saturdays), however flexibility around days to fit the business needs are required.
 Required to be on call for any Holiday Let emergency situations.
 Create a culture of ‘exceptional service, every time. Delivering high standards of performance and a consistently warm welcome to all users of the properties.
 Responsible for day-to-day financial administration at the property, including cash/till reconciliation, completion of the banking processes, and support reporting of working hours for payroll.
 Collation of visitor numbers.
 Supporting the Operations Manager with the recruitment; induction; development; and management of volunteers such that they understand and are equipped to fulfil their roles to the standards required and that they feel valued, respected and supported.
 Instil a Health & Safety culture across the property, ensuring the teamwork to reduce risk of incidents and accidents to volunteers, employees and visitors. This includes developing and maintaining risk assessments.
 Take responsibility for opening and closing and security of buildings as well as emergency procedure implementation, duty management and providing relief cover as required.
 Keep on top of holiday let and residential property compliance and maintenance.
 Responsible for local community engagement, growing relationships and co-ordinating mutually beneficial events.
 Actively recruiting members and promoting relevant fundraising campaigns.
 Work with Trust specialists to promote the properties to Travel Trade operators and host visits.
 Supporting the Operations Manager in driving the visitor services experience at the properties to achieve its financial targets, maximising income and profitability, using the Trust’s procedures and instructions. Ensuring efficiency and cost effectiveness in all aspects of work.
 Develop local level stakeholder and client relationships including the Borders Book Festival Trust and local tenants.
 Ensure that lifelong learning is developed and promoted at the Properties through the visitor experience.
 Develop and promote the property through local, regional and national marketing initiatives and through social media.
 Attendance at regional and national meetings when required (held in various locations across the country).

Visitor Services Manager

JOB PURPOSE

You will be responsible for the operation of Falkland Palace. Delivering performance standards and targets to ensure enjoyment of the property by visitors and members is maximised and key commercial, financial and development objectives are achieved to make the property fully sustainable.

You will lead a management team responsible for delivering an overall visitor service strategy, care of the site, including retail, events and admissions and liaise with colleagues responsible for collections care, estates management and gardens. Promoting good communication across the site and a joined up service provision.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
You will lead a team to support the overall experience at Falkland Palace – currently including visitor experience, events, admissions and retail.
 Staff and volunteers – (recruitment, induction, development, motivation, performance management) such that they are fully equipped and motivated to undertake their duties to the required Trust standards and that staffing budgets are adhered to.
 Instil a Health & Safety culture across the property, ensuring the team work within the property’s ‘Safe System of Work’ to reduce risk of incidents and accidents to volunteers, employees and visitors.
 Budgets – (setting, phasing, monitoring, reporting, pro-active and re-active adjustments together with the Operations Manager and wider management teams) to ensure that the finances are sustainable within the context of the wider property budgets.
 Create a culture of ‘exceptional service, every time’. Delivering high standards of delivery and a consistently warm welcome within the visitor experiences at all properties.
 Driving the visitor services experience to achieve its financial targets, maximising income and profitability, using the Trust’s procedures and instructions. You will strive to be efficient and ensure cost effectiveness in all the work you do.
 You will ensure high standards of presentation across the property, you may have delegated tasks within other departments and you will understand and help deliver your overall property business plan.
 Work closely with other VSMs and Head Gardeners in the Fife cluster to develop visitor strategies for all sites.
 Taking responsibility for opening and closing and security of buildings as well as emergency procedure implementation, duty management and providing relief cover as required.
 Designing and developing tours, events and visitor experiences that engage visitors through storytelling.
 Establishing visitor experiences which are relevant, socially inclusive engaging to all visitor groups.
 Ensuring that all formal and informal learning experiences are designed and developed in line with the curriculum for excellence and the target audience needs
 Managing the promotion and administration of visitor experience and events together with property VSS’s
 Ensuring that the longevity of the Trust’s buildings and fittings are maximised through appropriate maintenance and/or replacement regimes.

People Team Apprentice

The People Team provides an HR professional and support service to Regions and Departments across the Trust. The Apprentice role will contribute to the smooth running of the People Team by providing administrative support to various HR-related activities.

The People Team Apprentice role will provide training in a variety of administrative tasks in a Human Resources setting. This apprenticeship is a great opportunity to learn, train and experience work in a professional environment where we take pride in providing an excellent service to colleagues and managers across the Trust.

The Apprentice will also study for a Modern Apprenticeship (SVQ in Business Administration at SCQF Level 6) with Rewards Training.

Hospitality and Events Manager

Thank you for your interest in the post of Hospitality and Events Manager with Historic Environment Scotland (HES), based at Longmore House, Edinburgh. This is a permanent and pensionable appointment.

The role of Hospitality and Events Manager is to lead the team and oversee the promotion and business development of corporate, agency and private events and weddings across the HES estate and to work with the Head of Hospitality and Events to deliver operational excellence in all venues. The role will also involve assisting in the development and implementation of a five-year Hospitality and Events strategy.

For full details of this role and to apply, please visit our website.

Please note that this vacancy closes at midday on Thursday 1 February.

Facilities Officer

Hours: Full-Time (40 hours per week, worked Mon-Fri between the hours of 7am and 6pm)
Duration: Permanent
Pay: £12.60 per hour

The Royal Yacht Britannia is an award-winning, five-star visitor attraction and exclusive evening events venue in Edinburgh, which employs more than 160 staff. This former floating palace of Queen Elizabeth II, usually attracts circa 350,000 visitors a year from around the world, and would normally host circa 100 exclusive evening events per annum.

Britannia provides an exceptional experience for visitors. This dedication to excellence has led to the Royal Yacht being rated as Tripadvisor’s No.1 UK Attraction (AGAIN), and the top 1% in the world in its category.

Our Visitor Experience department is dedicated to ensuring that visitors receive the highest level of customer experience possible and we are looking for a Facilities Officer to join the team.

Working with the Senior Facilities Officer and reporting directly to the Visitor Experience Managers, key responsibilities will include:

– Receiving and dealing with deliveries.
– Exterior cleaning and weeding.
– Basic maintenance/DIY tasks.
– Caring for planters and hanging baskets.
– Valeting, charging and driving company vehicles.

The ideal candidate will enjoy a varied role and be committed to delivering high standards in a fast-paced environment.

Company benefits include:

– 10% employer pension contribution with a choice to contribute up to a further 5% yourself, which would then be matched by us as well! (So 20% potential contribution to your pension).
– 33 days pro-rata annual holiday entitlement.
– Life Assurance.
– Complimentary tickets.
– Staff discount in the Gift Shop, Royal Deck Tearoom & The Lighthouse Restaurant & Bar aboard Fingal.
– Free car parking for staff.

If you feel you have the personality, skills and experience we are looking for, then we would love to hear from you.

Please send your CV outlining why you feel you would be suitable for the role of Facilities Officer to: recruitment@tryb.co.uk or postal applications to:

Sarah Thomson
Visitor Experience Manager
The Royal Yacht Britannia
Ocean Drive
Leith
Edinburgh
EH6 6JJ

Closing date: 18th February 2024

No agencies please.

Please note, due to the volume of applications we receive, we are unable to respond to unsuccessful candidates. If you have been selected for interview you will be contacted directly.

Seasonal Canal Workers – Lowlands

Scottish Canals are responsible for the management and development of five Scottish canals; we care for bridges, buildings, locks, The Falkirk Wheel, The Kelpies and 19 water supply reservoirs in locations across Scotland.  We are currently seeking cheerful, positive, active and outgoing Seasonal Canal Workers to join our team on the Forth & Clyde Canal and Union Canal based at:

Broxburn – Union Canal. Main duties include assisting with grounds maintenance, general maintenance and supporting water control.

The Falkirk Wheel – Union Canal. Main duties include assisting with moving boats through the Falkirk Wheel and Locks 1 to 3 on the Union Canal, grounds maintenance and general maintenance.

Grangemouth – Forth & Clyde Canal. Main duties include assisting with moving boats through sealocks, operating mechanical bridges, grounds maintenance, general maintenance and supporting water control.

Glasgow – Forth & Clyde Canal. Main duties include assisting with moving boats through Locks 21 to 37, operating mechanical bridges, grounds maintenance, general maintenance and supporting water control.
This is a great opportunity work on some of the UK’s oldest Canals. The Forth & Clyde Canals links Bowling to Grangemouth and the Union Canal links Edinburgh with the Falkirk Wheel. Check out the history of our canals you will be amazed at the innovation, construction, and scale of our waterways.  Join us in canal operations and maintaining 250 years of engineering.

This is a great role for people who love nature and the outdoors, enjoy meeting new people, being out and about in the fresh air, and who want to learn new skills! You’ll meet an incredible variety of people, have the chance to experience something truly unique, work as a team, and spend time in some of the most spectacular landscapes in the country.

In our canal workers roles, customer service is key regardless of whether our visitors travel by boat, bike or boot; so, we are looking for confident communicators who enjoy meeting and helping the public. You will advise visiting tourists and boaters about the locality and assist craft through the locks. As well as this, you will take responsibility for the surrounding area including grass cutting, litter picking and some minor DIY and maintenance such as painting and weeding.

Key Duties Include:

Providing safe passage for vessels by operating locks and bridges.
Operating mowers, strimmer’s and other ground care equipment to carry out routine vegetation management.
Use a variety of hand and power tools to carry out minor maintenance tasks as required.
Litter picking and emptying bins to keep our waterways and public areas clean and tidy.
Provide outstanding levels of customer service to our canal users and visitors.
Assist and support water management and water conservation.​​​​​​​

Skills and experience required:

A full driving licence is desirable, as well as access to your own transport, we would be accepting of cyclists.
Basic DIY skills are advantageous.
Customer service experience and strong communication skills
Team working experience.
Health and safety awareness
This role attracts an hourly rate of £12.13. You will work on a rolling rota which will include weekends and bank holidays between Spring and Autumn.

Full uniform, company phone and training will be provided.

Creative Instigator

Job Title: Creative Instigator

Contract Type: Permanent

Salary: £31,179 to £38,950

Grade: FC07

Hours: 36 Per Week

Location: Iona House, Kirkcaldy

Job Reference: ON000470

We are OnFife and as Fife’s largest cultural organisation and we specialise in making jaws drop, hearts warm, eyes light up and imaginations run wild. We work with a huge range of partners, artists and creatives and our spaces are some of Fife’s favourite places. An ambitious leadership-oriented charity, we’re built on strong values, and those values make us who we are – Fearless, Inviting, Fair and Exciting.

As we are an accredited Living Wage employer paying the Scottish Local Government Living Wage, we guarantee that you will always earn more than the National Minimum Wage regardless of your role in the organisation.

As an employer, we offer a local government pension scheme, generous holiday allowance and flexible working opportunities. If you need to travel for work, we can provide pool cars if you’re near head office or pay travel expenses so you are not out of pocket! Along with this, you can also access discounted gym/swim memberships and other employee benefits.

The Role

Supporting the Head of Creative Development on creativity and innovation leadership across OnFife, inclusive of teams in Cultural Heritage & Wellbeing and Programming and liaising closely with our Customer Engagement team in the development, delivery and promotion of a range of exciting and relevant creative activities and opportunities for the people of Fife.

You will also develop work in partnership with stakeholders through high quality and innovative practice, researching and developing funding & sponsorship opportunities, lead the delivery of community exhibitions across venues and activities in the Design Suite at Adam Smith Theatre. You’ll work with the Creative Development team on its creative vision and framework.

This role is full-time, with evening and weekend work required on occasion. Although you’ll be based at our Head Office in Kirkcaldy, we are currently working from home, with a move to a Hybrid Working model coming soon. You will also be required to work at any of our venues throughout Fife as needed. This is a rare opportunity to join a busy creative team and help shape and deliver an exciting service with/for the people of Fife!

The full description can be found here.

About You

You’ll be an innovative thinker, collaborator, leader, and supporter. You’ll have experience of multitasking in a creative project management environment, as well as curating exciting and engaging programmes and working at busy, yet welcoming events.

You’ll have varied experience of engaging communities and facilitating exciting activities online and in venues. You should enjoy working as part of a team as well as independently. You’ll also be confident using a range of creative technology and handling budgets.

As the remit of this role is Fife wide, you will ideally have a driving license, or access to transport, and due to the nature of work you will be expected to be a member of the PVG scheme (we can facilitate this if you aren’t a member yet).

How to Apply

If you would like to find out more information about this role before applying, please contact Dan Brown, Head of Creative Development for an informal chat. Please email dan.brown@onfife.com to arrange this. Please download and complete our application form and return this along with a completed equal opportunities form to our HR Team at hr.fct@onfife.com.

The closing date for applications is 10am on Thursday 15 February 2024.

Interviews will take place week commencing 19 February 2024.

OnFife is an equal opportunities employer.

We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant.

Visitor Services Manager

Visitor Services Manager, Scottish Storytelling Centre
£29,033 – £32,025 per annum
Fixed term – 1 year
Full time, 35 hours per week on a rota
Edinburgh

An exciting opportunity to head up the Visitor Services team at a vibrant visitor attraction and arts venue in central Edinburgh. The role includes aspects of arts administration, heritage tourism and events management and you will work with colleagues and partners to provide a warm welcome and high standard of customer care to all visitors to John Knox House and the Scottish Storytelling Centre.

As well as having significant customer service experience, you must also be able to demonstrate excellent communication and interpersonal skills will have the ability to manage a variety of tasks/projects simultaneously and under pressure.

You will work 35 hours per week on a flexible rota which will include evenings and weekends.

The Scottish Storytelling Centre is a partnership between The Church of Scotland and TRACS – Traditional Arts and Culture Scotland. The SSC is a vibrant arts venue with a seasonal programme of live storytelling, theatre, music, exhibitions, workshops, family events, and festivals.

Vacancy Ref: 05/24

Closing date: 12noon Monday, 29 January 2024

The Church of Scotland is a charity registered in Scotland SCO11353

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