Full Time

Supporter Care Executive

The wider purpose of the role is to support the interactions we have with our supporters ensuring that we build meaningful relationships with them through our excellent supporter care to encourage loyalty of support and in turn, generating the vital funds we require for the continuation of our charity’s work.

The specific purpose of the role is to provide excellent service and care to our many supporters, including but not limited to members, donors, and visitors. It’s your role to build strong relationships, offer great service and encourage future support, providing a positive experience of the National Trust for Scotland. As well as processing memberships and carrying out administrative tasks, you will be the first point of contact for general enquires for the organisation and It’s your responsibility to ensure that every interaction leaves our supporters, or prospective supporters, feeling thanked and valued and most importantly excited to continue or start their membership and support to the National Trust for Scotland.

Retail and Stock Manager

Eden Scott is delighted to be working in partnership with The Scotch Whisky Experience A stunning venue on The Royal Mile with a retail shop, two bars and a restaurant, this 5* visitor attraction makes the world fall in love with Scotch whisky by providing excellent customer service.

They are seeking a Retail and Stock Manager to maximise sales in the shop and ensure accuracy of whisky and dry stock in the bars.

Responsibilities include:

Stock management:
Organise and conduct shop stock checks on a regular basis.
Liaise, where appropriate, with the executive directors, head of retail and finance team in relation to stock and stock control issues with particular emphasis on financial controls
Liaise with any outside contractors regarding system issues when required – eg EPOSNow
Undertake all processes required by retail – invoicing, credit notes, ordering, deliveries, transfers, month end reports and procedures, adding new products to EPOSNow, returning faulty goods, meeting with sales representatives etc.
Oversee deliveries and ensure procedures are being followed.
Review sales reports of whisky and dry stock and investigate new product lines to present to the head of retail and operations director.
Meet with suppliers.
Ensure shareholder/stakeholder facings are maintained.
Ensure visual merchandising guidelines are followed.
Create price tags for new products/price changes

Training & development:
Ensure that the visitor experience and stock team receive ongoing training in relevant areas.
Conduct biannual performance and development reviews when required.
Ensure the stock and visitor experience team are all well briefed about procedures relating to stock cupboards, particularly in respect of security.

Sales & service:
Deliver a genuine welcoming experience for all visitors.
Uphold outstanding levels of customer service.
Proactively engage customer and provide recommendations or advice and when required.
Maintain a good working knowledge of all products.
Go above and beyond for all customers, creating a memorable and lasting experience for all visitors.
Use your customer service skills as a deterrent for theft and remain vigilant in this regard.
To maximise sales in the shop and to cross sell all other departments.

If you love attention to detail in stock management this role might be for you especially if you love whisky! Salary is £30k, plus some very attractive company benefits.

Eden Scott are dealing exclusively with this client on this vacancy so please submit your CV on line or to sally.rae@edenscott.com

Business Support Administrator

Cairngorm Mountain Scotland is a year-round visitor attraction offering outdoor activities, onsite catering, shops and facilities, with a funicular railway up to spectacular views over the Cairngorms National Park.

We are currently recruiting for a Business Support Administrator to assist our Ticket Office and Marketing managers with a variety of general admin tasks; like back-office and technical support with ticket sales, group bookings and customer care.

This role will be full-time office-based, right here on the mountain and presents an exciting opportunity for someone with a well-developed skillset to progress a career in business administration or to take their experience to new heights, in a unique Highlands environment. The role also has enough variety to keep you engaged for the long-term, as your duties will evolve with the seasons, adapting in response to changing business needs.

To be successful in this role, you will need to have:
– excellent communication skills, IT skills, time management and computer skills
– excellent attention to detail, level of English and proof-reading ability
– problem-solving skills, with proactivity to see tasks through to completion
– previous office experience working as an Administrator providing general business support and computer-based duties is ideal, but not required as full training provided

And you will need to be:
– motivated and committed with a customer-focused approach and work ethic
– a team-player who enjoys working in a busy customer service environment
– resilient and adaptable to changing circumstances and demands of the business
– living within a commutable distance of the mountain or Aviemore town centre.

If you are interested to know more, please get in touch or apply now!

Groundsman

Atholl Estates is probably best known for Blair Castle and Gardens, an iconic Scottish castle whose history dates back to the 13th century. The castle and gardens are open to visitors throughout the year. We also host corporate and public events, functions and weddings throughout the year.

We are looking for a groundsman to join our team, based at Blair Castle in Blair Atholl.

Key Responsibilities include:

– To assist in the provision of efficient, high quality, skilled maintenance of Blair Castle Gardens and Caravan Park.
– To maximise visitor enjoyment by maintaining excellent standards of presentation of the historic environment.
– To ensure that the Garden continues to develop at a lively pace, the post requires a combination of:
– Dedication to the practice and development of high quality gardening and craft skills
– Confidence and capability to carry out any ground work that may be required during the season.

Estate Manager

Scone Estates is a 400-year-old family business situated in the heart of rural Perthshire. Committed to protecting and enhancing the natural, cultural, and economic environment, we are a forward-thinking diversified rural business comprising Farming, Forestry, Fishing, Property and Tourism enterprises. At the centre of the Estate is historic Scone Palace and Gardens, a 5-star rated heritage attraction.

A rare vacancy has arisen for an Estate Manager to provide management services across a range of rural property portfolios including residential, commercial, farming, forestry and sporting enterprises. The successful candidate will work closely with the CEO and owners and have significant responsibility, managing an in-house team as well as input into contract farming and forestry operations.

About you

The successful candidate will have:
– A proven track record in estate management with a minimum of 2 years PQE (MRICS or CAAV)
– An awareness of the importance of the environmental and social impact of the role, with a focus on sustainability
– Leadership skills to build and maintain good relationships with tenants, stakeholders and the wider the rural community
– The necessary enthusiasm, business expertise and vision to support the delivery of the growth of the business whilst respecting the unique nature of the Estate

Applicants must have current knowledge of the Scottish property system, legislation and policy. Strong IT skills and an understanding of health & safety are also essential for the role. You will be a team player with a personable approach to building and maintaining stakeholder relationships. An organised and methodical approach with good attention to detail is required.
A full UK driving licence is essential for this role.

What we can offer

A unique environment and a challenging and rewarding role with the opportunity to contribute to the Estate’s operational efficiency, and its long-term strategic direction. This is a challenging and rewarding role with significant responsibility offering excellent learning and development opportunities.

The package will include a competitive salary that will reflect experience, pension scheme and 34 days holiday.

For an informal discussion about the role please call Brian Stevenson on 01738 552300

Caretaker

Scone Palace is an iconic venue and 5 star visitor attraction, welcoming over 100,000 visitors a year. Working as part of our dedicated Caretaking team you will help ensure that a safe and secure environment is maintained.

Our Caretakers help day-to-day operations run smoothly, monitoring our building management systems and maintaining high standards of tidiness, cleanliness and safety within the Palace and immediate vicinity.

About you
You will have great attention to detail and a positive, pro-active approach, displaying professionalism and a genuine care for the premises.

You will have a ‘can do’ attitude and a commitment to quality standards and a good understanding of relevant Health & Safety legislation.

General handyperson skills and ability to undertake required maintenance tasks; experience within a similar role and an understanding of maintenance trades is essential.

A full UK driving licence is essential for this role.

What we can offer
The opportunity to work in a unique and varied environment where no two days are the same. The company provides ongoing training as well as other staff benefits which include pension scheme and 34 days paid holiday.

Requirements of the role include:

– Full UK driving licence
– Be able to meet the physical demands of the role (lifting and handling)
– Previous experience within a caretaking or cleaning role is essential
– Practical skills in identifying and/or carrying out standard repairs
– Working knowledge of health and safety
– Good communication skills allowing you to provide great customer service

Rights and Provenance Officer

Full time, fixed term contract to 31 March 2025, salary £26,532 per annum, Civil Service Pension, based in Edinburgh.

We’re looking for someone with a keen eye for detail, excellent communication skills, and an ability to plan and prioritise across different strands of work to join our small rights and information management team. You’ll help the Library manage copyright information, identify and validate rights statements, and seek copyright permissions. You’ll also help the Library to research and validate the material ownership status of collection items. You’ll work across collection areas and with different content formats and you’ll operate closely with key contacts in the curatorial, digitisation, metadata, and information management teams. You’ll also communicate and engage with external parties and stakeholders. With knowledge of copyright or cultural collection ownership matters, you will be adept at working with a high degree of accuracy and comfortable shifting between simultaneous projects and activities.

Please visit our recruitment site for more information and to submit an application.

Visitor Services Supervisor – Retail

PURPOSE OF THE ROLE

Culloden Battlefield is an iconic historic site within the heritage and tourism sectors enjoying a high national and international reputation as shown by the 80% of visitors who visit the site from overseas. Culloden Battlefield & Visitor Centre which has museum accreditation status houses an important historic collection.

As a member of the Retail team you are on the front line delivering the income that allows the National Trust for Scotland to look after Culloden Battlefield. Your role will provide world-class welcome/customer service; ensuring the shop is presented to the highest possible standard both in terms of product display and amazing visitor welcome and experience.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

In this role the post holder will assist to deliver high quality welcome/visitor experience at Culloden Battlefield (including but not limited to):

• Undertake the induction/ongoing training of staff on all front-of-house procedures, welcoming/customer care and stock management (delivery processing etc.);
• The correct utilization of the Trust EPOS and Midas Systems;
• Cash handling/reconciliation experience;
• To ensure that the department adheres to cash security procedures in line with the Trust policy and to assume responsibility for cash handling procedures within the department;
• To support VSM-Retail in creative merchandising of shop displays;
• A passion for product and best in class product knowledge;
• Supporting the VSM-Retail with all aspects of stock management: stock take, deliveries, and dealing with delivery discrepancies;
• Deputising for the VSM-Retail in their absence as required;
• Delivering an excellent level of welcome/customer service and inspiring team members to adhere to world-class welcome/customer service standards;
• Being a leader within the team and taking a proactive approach to problems;
• Undertaking Duty Management cover as part of a rota along with regular weekend working. Taking responsibility for opening and closing and security of buildings as well as implementing emergency procedures when required;
• Adhering to the sale of alcohol legislation.

SCOPE OF JOB

People Management
• Not a line manager; however, will have a supervisory and leadership role within the Retail team;
• To support team members with CoreHR system;
• Will work closely with other property colleagues, and will also have regular contact with specialist advisory colleagues based in other locations and departments (e.g., Regional Retail Manager North West);
• Will work closely with suppliers and outside contractors;
• Will have regular (daily) interaction with members of the public.

Finance Management
• Not a budget-holder however will be expected to take responsibility for effective management of Trust resources in the allocated areas;
• Share Cash Handling/Reconciliation duties with other senior staff, as appointed by VSM-Retail;
• Train staff in EPOS and cash handling/reconciliation as required;
• To assist the VSM-Retail with accurate stock control procedures (write-off/wastage etc.), stock taking and delivery discrepancies.

Health & Safety, Food Safety, the Environment:
• Ensuring health and welfare of property staff, volunteers and visitors by adhering to the Trust’s Health & Safety and Environment policies and guidelines, Food Safety legislations and procedures including Waste Disposal and Allergens;
• To record and report all accidents within the location, adhering to Trust procedures;
• To assist VSM-Retail in maintaining appropriate SSoW records are regularly updated;
• To assist VSM-Retail establish and maintain location housekeeping schedules;
• To ensure that all Trust procedures and work instructions are fully understood and practiced by all employees;
• To promote and encourage environmental improvement initiatives as appropriate within the property.

Visitor Services Supervisor (Catering / Food & Beverage)

JOB PURPOSE
To provide operational coordination and supervision of catering, visitor services, and events in line with the Trust’s policies, priorities, performance standards and targets to contribute to the enjoyment of the property by visitors and members, and help ensure commercial, financial, and conservation objectives are achieved.
The Visitor Services Supervisor at a Trust property plays a pivotal role ensuring that the management objectives are achieved through excellent customer service, and, with delegated responsibility for catering, events and duty management is very often the “face” of the Trust to visitors and suppliers. As such, they directly influence public perceptions of the Trust and are crucial to developing and maintaining the property’s local/national reputation.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Supervising/undertaking the day-to-day operation of the cafe and environs to ensure an excellent customer/visitor experience. This includes supervision of:
 Visitor services, Catering and events (including ordering);
 Line management of Visitor Services Assistants
 Duty management and oversight/maintenance of the property
 Ensure the property social media is managed to generate interest, engagement and help drive visitors
 Ticketing & Membership sales (to targets) and general customer service (individuals, education visits, other groups);
 Security of the Property;
 Health & Safety procedures, emergency procedures, and environmental procedures;
 Deputising for the Visitor Services Manager / Operations Manager on-site and off-site as required.

Responsible for day-to-day financial administration at the property, including:
 Ensuring the completion of Cash/till reconciliation;
 Week-end reports and reconciliation;
 Completion of the banking and all cash handling processes.

Supporting the Visitor Services / Operations Manager with:
 recruitment; induction; development; and management of all visitor services employees and volunteers such that they understand and are equipped to fulfill their roles to the standards required and that they feel valued, respected, and supported.

Ranger

As part of the team which cares for outdoor spaces in the Trust’s care in North Perthshire, a Ranger plays a crucial role in ensuring that our conservation ambitions go hand in hand with welcoming our local community and visitors from across the globe to this well-loved place.
You will share your enthusiasm for the outdoors and passion for the countryside with the visitors who come to explore these popular properties in North Perthshire.
You will work out in the landscape, on walking routes, in our parking areas, across our sites in North Perthshire (Dunkeld, the Hermitage, Killiecrankie, Linn of Tummel and Craigower Hill), acting as an ambassador for the National Trust for Scotland, building awareness and support for our charity. You’ll leave those you meet with a desire to respect, protect and enjoy this special natural environment and an understanding of how they can help do this.
You will work on your own and with other staff and volunteers, on a variety of practical conservation tasks to help us achieve the high presentation and habitat management standards expected of a National Trust for Scotland sites.
You will contribute to the long-term sustainability of North Perthshire Ranger service through income generated at paid-for events, memberships and donations inspired by our work, growing our capacity through volunteers and cost-effective use of resources.

Digital Marketing Executive (Maternity cover 12 months)

Hours: Full time
Duration: Maternity cover 12 months

Is TikTok your most used app? Do you love creating content and have a mind for website analytics?

We are looking for a creative and proactive Digital Marketing Executive to join our Marketing team. Representing and working on both The Royal Yacht Britannia and Fingal, you will work on developing our digital touch points with both past and future visitors. You will be a keen storyteller who has worked across multiple channels, who is confident in writing copy and creating videos.

The Royal Yacht Britannia is an award-winning, five-star visitor attraction and exclusive evening events venue in Edinburgh, which employs more than 180 staff. This former floating palace of Queen Elizabeth II, usually attracts circa 350,000 visitors a year from around the world, and would normally host circa 100 exclusive evening events per annum.

Britannia provides an exceptional experience for visitors. This dedication to excellence has led to the Royal Yacht being rated as Tripadvisor’s No.1 UK Attraction (AGAIN).

Fingal is a luxury floating hotel permanently berthed on Edinburgh’s vibrant waterfront. This historic ship started life as a lighthouse tender, helping maintain lighthouses and transporting their keepers, equipment and supplies to some of the most treacherous locations in Scotland. Launched in January 2019, she has been transformed into an exquisite 22 cabin boutique hotel and exclusive use venue by the award-winning team at The Royal Yacht Britannia.

Tasks will include:

– Supporting the Marketing Manager to run organic and paid-for adverts and campaigns.
– Knowledge of website CMS (Umbraco) and utilising SEO strategies.
– Managing social media channels, keeping content on brand.
– Working with the wider Marketing team to enhance PR and brand awareness.
– Supporting the Marketing Manager to monitor, analyse and evaluate the effectiveness of PPC and social media campaigns.
– Planning, creating copy and content for e-newsletters.
– Creating short weekly videos that capture the day-to-day life around Britannia and Fingal.
– Working with third-party agencies to deliver results.
– Optimising our websites.

If you feel you have the personality, skills and experience we are looking for, then we would love to hear from you.

Please send your CV outlining why you feel you would be suitable for the role of Digital Marketing Executive to: recruitment@tryb.co.uk or postal applications to:

Casey Rust
Director of Marketing
The Royal Yacht Britannia
Ocean Drive
Leith
Edinburgh
EH6 6JJ

Closing date: Monday 9 October 2023

No agencies please.

Maintenance Handyperson

OI PEASANTS! WE’RE RECRUITING… Fancy a job like no other? If you’re a skilled Technician, then prepare to swap your current work environment for one that’s far from traditional!

Edinburgh Dungeon is currently seeking a Maintenance Handyperson to provide vital support to our attraction, ensuring its unique brand of scary fun is being delivered at an efficient level.

What we are looking for.

NVQ/HNC Qualification in Mechanical or Electrical discipline
5 years’ experience in a similar role
Experience with hydraulic and Pneumatic systems
IT experience (Microsoft office)
A positive and self-motivated individual with a strong eye for detail
Someone who takes pride in their work
Helping to maintain and operate our shows and rides and working in a small multi-skilled team of dungeon dwellers, you’ll be responsible for the maintenance of equipment, theming, rides, and the facility. Including carrying out electrical and mechanical inspection, maintenance activities and provide support to the daily operation of this thrilling attraction.

This naturally means you’ll be dealing with both routine maintenance and breakdowns and therefore you will work swiftly and with care to diagnose and resolve problems. Utilising your hands-on knowledge and experience you will sustain minimal downtime of rides and themed attractions for the visiting peasants.

You will also provide timely and regular communication to the Technical Manager regarding operational issues, ensuring the earliest possible resolution and displaying the ability to make sound decisions and take decisive action.

This is a permanent full-time role, which will include working weekends and bank holidays as required. Flexibility will be required as time and days of shifts will vary.

What’s in it for you.

Alongside helping transport guests back to Edinburgh’s darkest history, you’ll also receive:

Salary of £26,000 per annum
25% discount in our retail shops and restaurants and 40% off LEGO online
Merlin Magic Pass – giving you free tickets to all our attractions worldwide for you, your family, and friends every year
Discounted rates at Merlin hotels all over the world
Cycle to work scheme and O2 discount

« Previous Page