Visitor Experience Assistant – Various Part Time | 17.5 hours
Full time Salary: £26,881 (pro rata) (£14.71 per hour)
Pro Rata Salary: £13,440.50 (£14.71 per hour)
Hours: 17.5 hours per week | Five days across seven
Location: Edinburgh (Chambers Street) | Fully onsite
National Museums Scotland is one of the leading museum groups in Europe with one of the largest and most diverse collections in the world.
As an organisation our values are Creative, Inclusive, Collaborative and Forward- thinking. We are looking for enthusiastic, passionate, honest, service-driven individuals to join our Visitor Experience team.
We are looking for enthusiastic, passionate, honest, service-driven individuals to join our Visitor Experience team.
Benefits of joining us as our Visitor Experience Assistant will include:
• Annually alongside your salary of £25,972, National Museums Scotland contributes 28.97% of this towards you being a member of the Civil Service Pension Scheme
• A generous annual leave of 28.5 days – rising to 33.5 after 5 years, plus an additional 8 paid days public holidays. For part time staff annual leave and public holidays will be pro-rated to reflect your normal working hours.
• Free access to national (and international) museums and exhibitions
• A range of wellbeing benefits including Employee Assistance Programme 24/7
• Access to all the above and more from day one of employment.
About the Visitor Experience Assistant role:
You are the first person our visitors will see, and we want to make the right impression. Make no mistake, this is a customer service driven role. You will be working front of house, meeting and greeting visitors and helping them have a great experience. From promoting our public programmes and events to providing information and knowledge on our various collections and stories, every day is a new opportunity for us to lead the way in exceptional customer service!
As a Visitor Experience Assistant at National Museums Scotland you will:
• Be proactive, approachable and visitor focussed in being ready to offer assistance, directions and exceptional customer service to our visitors
• Promote and support a broad range of public programmes, exhibitions and events
• Develop and maintain an appropriate level of knowledge of the Museum’s collections, displays, objects and stories, and activities.
Skills and experience we’re looking for in our Visitor Experience Assistant:
• Ability to demonstrate an exceptional standard of customer service
• Effective communication skills
• Ability to demonstrate a keen and genuine interest in working with the public
• Experience of working in a customer facing role
Please be sure to view relevant attachments for this role (available on our Careers Portal: careers.nms.ac.uk) for full details of the position.
The closing date for this role is Thursday 12 March 2026 at 23:59.
The Selection Event is likely to take place on 19 or 20 of March 2026
Part Time
Contract: Varied hours: from 4 up to 30 hours a week (in high season) work any day of 7, weekend work will be required regularly
We are looking for knowledgeable, operationally minded individuals with a passion for instilling and upholding exceptional customer experience standards to support our ambitions and that’s where you come in!
As a Visitor Experience Assistant at Dundee Science Centre, you will be at the forefront of delivering an unforgettable and dynamic experience for every visitor. Whether that be greeting visitors when they arrive at Front of House and processing admissions or creating a delicious hot drinks and snacks in Café Create, your goal is to make our visitors have a memorable and engaging experience. This is a key front facing role that requires professionalism and enthusiasm and a genuine love of customer service.
The successful candidates will be confident communicators, with exceptional customer service skills and meticulous attention to detail. You will be enthusiastic and resourceful with a confident nature and the ability to work independently as well as part of a small team, able to multitask between hospitality and administrative duties as required.
As part of our commitment to inclusion and diversity, you will play a vital role in upholding a culture where everyone feels welcome and valued.
The post holder will be expected to work flexibly within the Dundee Science Centre team, with regular weekend work required.
This post is available on a part-time, varied hours basis. Hours of work will change every week depending on needs of the business, you may work 1 shift one week then 3 the next, it will depend on your availability and the business demands. We try to be as flexible as we can and in return expect the same from our employees.
For further information please view the detailed job description on our website.
Contract: Varied hours: from 4 up to 30 hours a week (in high season) work any day of 7, weekend work will be required regularly
We are looking for knowledgeable, operationally minded individuals with a passion for instilling and upholding exceptional customer experience standards to support our ambitions and that’s where you come in!
As a Visitor Experience Assistant at Dundee Science Centre, you will be at the forefront of delivering an unforgettable and dynamic experience for every visitor. Whether that be greeting visitors when they arrive at Front of House and processing admissions or creating a delicious hot drinks and snacks in Café Create, your goal is to make our visitors have a memorable and engaging experience. This is a key front facing role that requires professionalism and enthusiasm and a genuine love of customer service.
The successful candidates will be confident communicators, with exceptional customer service skills and meticulous attention to detail. You will be enthusiastic and resourceful with a confident nature and the ability to work independently as well as part of a small team, able to multitask between hospitality and administrative duties as required.
As part of our commitment to inclusion and diversity, you will play a vital role in upholding a culture where everyone feels welcome and valued.
The post holder will be expected to work flexibly within the Dundee Science Centre team, with regular weekend work required.
This post is available on a part-time, varied hours basis. Hours of work will change every week depending on needs of the business, you may work 1 shift one week then 3 the next, it will depend on your availability and the business demands. We try to be as flexible as we can and in return expect the same from our employees.
For further information please view the detailed job description on our website.
Contract: Varied hours: from 4 up to 30 hours a week (in high season) work any day of 7, weekend work will be required regularly
We are looking for outgoing, dynamic, and confident individuals to join our team as Science Communicators in a part time capacity, working flexible hours throughout the week and over the weekend, to meet the demand of our visitors.
As an ambassador for and the public face of Dundee Science Centre, you will be an excellent communicator and an effective team player with the ability to multi-task. Your main function will be to interact with all visitors in a friendly, outgoing manner on our Exhibition floor, ensuring an exceptional experience for all.
You will be responsible for delivering high quality science, technology, engineering, and mathematics (STEM) programmes across all audiences (including public, schools and community groups), either in-centre or on outreach, in line with Dundee Science Centre’s key aims and objectives.
You will be an advocate for Inclusion & Diversity, contributing to the development of DSC’s widening access strategies creating a culture of inclusion for our team and audiences.
The successful candidates will have a positive, resourceful nature with the ability to work independently and play a key role across the organisation. You will have an excellent knowledge and understanding of visitor engagement and an enthusiasm for engaging with people.
STEM knowledge is a desirable trait in this role, however having a confident and charismatic nature would be more advantageous. An understanding of science can be enhanced with on-the-job training; but an ability to communicate effectively with diverse audiences is essential.
For further information please view the detailed job description on our website.
What we do? Dalkeith Country Park is a truly special place. On the outskirts of Edinburgh, our beautiful 1,000-acre Estate is home to Restoration Yard’s gorgeous restaurant, as well as the Coffee Shop, Larder, Cabin and many other pop-up outlets throughout the year to cater for our wide range of guests. The catering team are passionate about creating memorable moments, whether our guests are with us for a spot of lunch, coffee & cake, or celebrating their wedding day.
The role? As Kitchen Porter, you will support the busy kitchen team in maintaining a clean and organised working environment. Key responsibilities include washing dishes, pots, pans and utensils; keeping surfaces, floors, equipment and kitchen storage areas clean and tidy; assisting with basic food prep when required; and generally supporting the team to maintain a safe and hygienic kitchen. Working hours will be around 25 to 30 per week and will include weekends.
The person? A hardworking individual, you will take pride in your work and be someone the team can rely on. Candidates should be comfortable standing or lifting heavy items and able to work in a fast-paced environment. While experience isn’t required, previous work in a kitchen or cleaning role is a bonus.
Why work for us? Unlike many hospitality businesses, we work mostly in the daytime, offering a healthier work-life balance and more sociable hours to fit around your life. Colleagues enjoy a range of benefits including 6 weeks’ holiday, private health cover, gym and shopping discounts, and a range of wellbeing resources.
How to apply? Please email your CV and a covering letter to our recruitment team at recruitment@buccleuch.com.
The closing date for applications is 18 March.
Please view our privacy policy at https://www.restorationyard.com/privacy-policy/
JOB PURPOSE
Located at 215-217 Sauchiehall Street, the original Willow Tearooms building has undergone an extensive restoration in a bid to return the building to its former glory of when it originally opened in 1903.
The Mackintosh tearooms operates as a social enterprise creating training, learning, employment and other opportunities and support for young people and communities.
As well as our iconic, fully licensed tearooms, roof terrace & street café; we also have meeting and events rooms, a creative learning and education department and an exciting exhibition and retail store.
We are proud of our fantastic afternoon teas and dining menus – from lunch to private dining. We are currently in Glasgow’s top 50 restaurants on TripAdvisor and continuing to grow our offering. If you’d like to join our team, read on below! We have a high retention rate of staff and many of our employees have been with us since our opening in 2018.
Join Mackintosh at the willow and work in a professional kitchen, training under full-time chefs (alongside our head chef) and learn more about the industry. You will have the opportunity to further develop your skills and work in a fast-paced environment alongside our talented kitchen team.
You will assist in key duties such ensuring kitchen cleanliness, maintaining organisation of kitchen areas, assistance with basic food preparation and day to day cleaning of dishes and kitchen. All levels & experience will be considered!
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
A kitchen porter is responsible for basic food preparation, kitchen cleanliness, and ensuring the area remains organised. A kitchen porter’s duties include:
• Cleaning and sanitising all areas used for meal preparation, along with ovens, grills, sinks, and stoves.
• Unloading food and equipment deliveries & ensuring they are stored in the right areas.
• Continually making sure that work surfaces, floors, and walls are clean and sanitised.
• Taking out the rubbish and putting in correct bins
• Washing cutlery, utensils, and cookware so the kitchen staff has constant access.
• Helping the chef with food preparation such as peeling, washing, and cutting meal ingredients.
• Keeping freezers, fridges, and storage areas clean and organised.
• Taking on ad-hoc duties when deemed appropriate to the position,
• Carrying out basic cleaning tasks as quickly and safely as possible.
• Collecting and washing up pots and pans.
• Cleaning crockery & cutlery and ensuring food preparation sites are clean and ready.
• Ensuring the storerooms/areas remains organised.
• Adhering at all times to health and safety requirements
• Work as part of a team
REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Qualifications
Essential
• No essential qualifications required
• Fluency in the English language (essential to follow clear instructions from the team)
Desirable
• Basic Hygiene qualification
Experience
Essential
1 year experience working as a KP within a high-volume restaurant kitchen or food-outlet
Desirable
Basic knowledge of food preparation and basic knife skills
30 to 35 hours a week
Restoration Yard’s Coffee Bar is getting a makeover! Our refurbished space opening this spring will be bigger, better and even more welcoming. Expect additional seating, cosy booths and an extended service area to allow our talented chefs to expand the food and drink offering. We are looking for an experienced hospitality Supervisor to lead and motivate the floor team, ensuring the smooth running of our new and improved offering while supporting other outlets and seasonal pop-ups as required.
The role? Right at the heart of our exciting new coffee bar ensuring the team consistently delivers high standards, your days will be fast-paced and varied, overseeing daily service, restocking displays & fridges, ordering supplies and inventory, and generally keeping everything running smoothly. In addition to the usual day to day operations in the Coffee Bar, you will assist with our seasonal events and promotions and sometimes be asked to work in our other food outlets and seasonal pop ups. Working hours will be approximately 30 to 35 each week, and will include weekends.
The person? Hardworking, great with people and passionate about delivering excellent customer service, you will also have a good eye for detail and the ability to stay composed during busy service while motivating and supporting the team. Experience at Supervisor level in a similar role and understanding of food hygiene & licencing regulations are essential.
Why work for us? We offer excellent benefits including private health cover, six weeks holiday, gym and shopping discounts, and wellbeing related support and resources. Plus, unlike many hospitality businesses, we work mostly in the daytime, offering a healthier work life balance and sociable hours to fit around your life.
How to apply? Please visit our website at www.buccleuch.com/work-with-us/ and click on ‘download information pack’ under the relevant job title for more detail on the role and how to apply. If you decide that this is the role for you, click on ‘Apply now’ and remember to include a covering letter along with your CV.
The closing date for applications is 13 March.
Please view our privacy policy at https://www.restorationyard.com/privacy-policy/
DIRECTOR / TRUSTEE OF STIRLING HERITAGE ALLIANCE
(VOLUNTARY)
Stirling Heritage Alliance
Stirling Heritage Alliance is a charitable organisation based in the historic city of Stirling, working in partnership so that Stirling’s heritage can be discovered and enjoyed by everyone.
Stirling Heritage Alliance provides a warm welcome for visitors at:
• Legends at the Monument, at the Abbey Craig, the setting for the world-famous National Wallace Monument.
• The Church of the Holy Rude, one of the most historic places of worship in Scotland, at the heart of Stirling’s Old Town, and of its life since the 12th Century.
• Legends at Cowane’s, in the distinguished setting of the 17th Century Guild Hall.
This is an exciting time for the Charity who recently changed name from Stirling District Tourism to Stirling Heritage Alliance to better reflect the evolution of the charity. We would like to enhance the skillset of the Trust Board to prepare us for the next stage of our growth and development. We are particularly looking for Trustees who have expertise in HR or financial management.
More information on Stirling Heritage Alliance can be sent on request.
Key Skills and Experience
The successful candidates should have the following characteristics, attributes and experience:
• Experience in leadership and management and the ability to ensure clarity of vision, ethos and strategic direction;
• Be willing to devote time, enthusiasm and effort to the duties and responsibilities of a Trustee.
• Experience and knowledge of Scotland’s Heritage and Tourism sectors
Highlights and Benefits
You will be making a real difference to the heritage and tourism offer in Stirling, by ensuring that our governance, strategic direction, decision making, finances and focus are robustly and carefully managed.
Expectations
We aim to use trustees’ time carefully and respectfully and support a healthy work life balance for all. There are up to six Board meetings a year (in the evenings), including an annual Board Development Session.
Contact
If you have any questions concerning this role, or if you would like to discuss it further, please contact Tracey Macintosh, tracey@sdtourism.org
Application letters should be e-mailed to: tracey@sdtourism.org
Closing date: 27 March 2026.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. Applicants must hold the right to work in the UK.
JOB PURPOSE
To clean and maintain Robert Burns Birthplace Museum, to ensure the Museum retains its 5 star Visit Scotland rating and to enhance the visitor experience at the property. The Museum Domestic Assistant should provide an efficient and effective service through high standards of cleaning and maintenance based on the needs of the property all year round, including events and functions.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
The Museum Domestic Assistant is responsible for a wide variety of duties in connection with the cleanliness and maintenance of the property. These duties involve keeping the Museum and other areas of the building and Education Pavilion clean and functional, following best-practice at all times, and maintaining its 5 star Visit Scotland rating. Cleaning and maintenance of the Museum is also key to ensure RBBM achieves its vision of becoming Scotland’s must-see visitor attraction, acclaimed internationally and loved locally.
The working days are 5 over 7 and are mainly 5pm-9pm but may vary depending on events and function cleans.
Specific duties include:
• To ensure that a high level of cleanliness is maintained throughout the Museum and education buildings on a daily basis.
• Opening up and securing the Museum building and / or Education Pavilion, including alarm setting, after hours
• Each MDA will be responsible for an area and will be expected to clean to the frequency and standards set out.
• To use cleaning materials appropriately, as instructed and economically; to inform Line Manager when stocks are low.
• To ensure that tools and equipment are in good working order, reporting any faults to Line Manager.
• Wearing correct uniform, name badges, or PPE as required
• General cleaning of surfaces (e.g. window-sills, skirting boards and doors) and the vacuuming/cleaning of floors as appropriate and cleaning of the public areas, offices, meeting room, retail, café areas, public and staff toilets and entrances to the Museum and other areas as required.
• General maintenance, include things like replacing bulbs, function and event set ups, small DIY repairs.
• All MDAs are also required to contribute to major deep cleaning tasks during certain periods of the years.
• Empty and clean bins and remove waste to designated area, including the separation of waste, i.e. recycling, and any other duties which are in line with the Museum’s Green Tourism Award standards
• Report to Line Manager any defects seen which are likely to affect public experience and security.
• The MDA is required to use only approved cleaning materials and in accordance with manufacturers printed instructions and COSHH regulations. Chemicals should never be mixed with other chemicals.
• Ensure Safe Systems of Work and guidelines are implemented effectively within the role.
• The postholder is required to attend the Trust’s training programs to maintain and improve on their technical skills.
The current duties of this job do not require a criminal records (Disclosure Scotland) check to be carried out.
JOB PURPOSE
As a member of our front of house retail and visitor team, you will work in a fast-paced customer facing environment, providing exceptional customer service in the day to day retail operations and delivering guided tours, offering visitors a warm welcome and being passionate about delivering a memorable visitor experience in a setting that reflects our heritage.
Key Responsibilities
• Deliver a warm welcome to local, national and international visitors
• Knowledgeable about the product range and encouraging upselling of membership, tours, exhibition and tea rooms offer
• Provide excellent customer care
• Billing – Cash and Credit Card handling
• Adhere to all financial procedures to include till operations and cash reconciliation duties.
• Adhere to Health and Safety & Food Safety practises and guidelines
• Delivering and assisting with public and private guided tours, as well as exhibition events
• Upsell products within the property
• Assist with stock management duties, including stock counts and supporting regular stocktakes.
• Actively feedback visitor comments to line managers to improve offer, service and operation
• Help achieve sales targets and membership recruitment targets.
• Promote the National Trust for Scotland as a memberships organisation and the benefits of becoming a member to all visitors.
• Wear the correct uniform, name badges, or PPE as required.
• Undertake any other tasks that may be reasonable requested
REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Qualifications
• No formal qualifications are required
Essential Skills
• Some experience in the retail and tourism industry in a customer facing role
• Ability to work in a fast-paced environment
• Ability to work as part of a diverse team
• A willingness to share skills with others
• A great communicator with people
Desirable
• Familiar with EPOS systems
• A willingness to be cross trained, particularly in providing operational support, and in other departments
• A passion for storytelling
• Knowledge of Charles Rennie Mackintosh and fascinating history of the Tea Rooms
• A passion for Scotland & Glasgow’s heritage and a willingness to enthusiastically share this with our visitors
What we do? Buccleuch is a diverse and innovative business with a passion for sustainable land use in rural Britain. At Bowhill House visitors are spoiled for choice. They can enjoy a woodland walk, marvel at our beautiful gardens, explore the adventure playground, take a guided tour, and treat themselves to home baking and delicious lunches in the Old Kitchen Café or refreshments from The Horsebox.
The role? Working in the Courtyard area at Bowhill House, you will assist with a range of cleaning tasks to ensure high standards are consistently maintained, helping to deliver an excellent visitor experience for our guests. Responsibilities will include vacuuming, mopping, emptying bins, cleaning spillages, dusting surfaces, and sanitising bathrooms. Working hours will be a total of six per week (three on a Saturday and three on a Sunday) with additional hours likely during our busy summer period.
The person? Hardworking and detail-oriented, you will take pride in maintaining high standards, and be comfortable interacting with visitors. Due to our rural location, access to your own transport is required.
Why work for us? As well as working in the beautiful setting of Bowhill House, we offer excellent benefits including six weeks of holiday, gym and shopping discounts, and wellbeing related support and resources.
Interested? To apply, please email your CV and covering letter to the Recruitment team at recruitment@buccleuch.com.
The closing date for applications is 11 March.
Please view our privacy policy at https://www.buccleuch.com/privacy-cookies/
JOB PURPOSE
Working under the daily supervision of the Head Ranger and in collaboration with others as needed, the VSA Estate Worker is based at the Hermitage in North Perthshire. Their role includes ensuring Health and Safety within the car park, maintaining the path network and boundaries, caring for car park facilities and machines, and assisting with the delivery of weddings. The VSA Estate Worker works with the VSS, Conservation Volunteers and other volunteer groups to undertake other estate work as required.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
The key purpose of the job is to ensure that the Hermitage is managed and maintained to a high standard, being conscientious about conservation, the environment and your surroundings. The VSA: Estate Worker will be responsibly aware of the team/volunteers, health and safety and contributing to the overall conservation and development of the Trust and its enjoyment by visitors and supporters.
The current duties of this job do not require a criminal records (Disclosure Scotland) check to be carried out.
• Undertaking the day-to-day maintenance of the car park and sites including Ossians Hall, and maintain grounds to a high standard expected by the Trust, including but not limited to:
• Manage visitor numbers in the Hermitage car park
• Manage car park machines, repair and maintain on both sites
• Litter picking and general cleaning around buildings;
• Repair/repainting of signage and stone work;
• Paths/car park and drive repairs;
• Assist in the delivery of weddings
• Ensuring all activities undertaken are compliant with the property’s Safe System of Work and Emergency Procedures.
• Conservation activities within the wider estate as and when required with support from the conservation volunteers and VSS.
REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Qualifications
People Management
Not a line manager, but occasional supervision of volunteers/apprentices/work experience or other work parties.
Works closely with other staff members and volunteers in North Perthshire.
Regular interaction with members of the public of all ages and abilities.
Occasional working with external contractors.
Liaison with tenants and external partners.
Finance Management
Not a budget-holder, but will be expected to take responsibility for the careful and effective management of Trust tools, materials, equipment and resources.
Responsibility for looking after the car park machines and for banking.
Tools/equipment
Frequent user of driven vehicles such as the estate vehicle and vans.
Frequent user of ‘powered’ tools such as strimmer’s/brush cutters leaf blower etc.
Frequent user of hand-tools such as spades, forks, rakes, loppers, handsaws, fencing tools and secateurs.
Occasional user of IT to assist with maintenance of records.
REQUIRED SKILLS, EXPERIENCE & KNOWLEDGE
The above outlines the key skills the post-holder will need to possess and exercise. In addition, either knowledge of or experience in the following is required:
Essential
Demonstrable relevant practical experience as an estate worker across a range of estate operations, or demonstrable equivalent experience.
Driving Licence, valid for driving within the UK including, if age relevant, Category E entitlement to tow trailers.
Practical knowledge of relevant Health and Safety processes and procedures and the ability to work effectively within these processes.
Capable of working within a small, dedicated team while also self-motivated and capable of working with the minimum of direction (though willing to seek appropriate professional advice when necessary).
Good organisational and time management skills – including the ability to prioritise work where necessary.
Good eye for detail and finish.
Able to live and work in a relatively remote rural environment with little public transport.
Desirable
Excellent interpersonal and communication skills; confident in interacting and dealing with a wide range of people; and able to represent the Trust.
Experiences of working on a site open to the public.
Experience of working in a small team that includes volunteers.
First aid training and qualification.
Competent IT skills sufficient for maintaining records, use of the internet/intranet, technical updating.