Part Time

Curator

An exciting opportunity has arisen to join the team at the Highland Folk Museum, Newtonmore.
We are seeking a highly motivated and team-spirited Curator to work with, primarily, our rural collections and large objects, including agricultural equipment and historic buildings. (4 year fixed term, 17.5 hours per week)

Find all the job details and application info. at the link below. Don’t miss this chance to take a leading role with one of the UK’s top living history museums, located within the stunning Cairngorms National Park!

Visitor Experience Assistant

An exciting opportunity has opened to join the team at The National Wallace Monument as a Visitor Experience Assistant. The successful candidate will be a highly motivated individual, who is committed to delivering a first class customer experience to every visitor at the attraction.

The post is a customer focused role and the holder will be expected to have a good level of background knowledge about the attraction, the surrounding area, as well as Stirling’s wider tourism offering. They will also be required to assess individual visitor needs, up sell products and ensure that each customer receives the highest level of customer service at all times.

The successful candidate will need to ensure that all policies and procedures are adhered to, and that the attraction and grounds are being consistently maintained to the highest possible standard. The working hours are subject to change based on business needs and may increase accordingly.

The role operates across a seven-day schedule, and availability for weekend work is essential.

The contract type is temporary until 30th November with the potential of extension.

Board of Directors Member

Newbattle Abbey College is seeking to recruit a number of new members to its Board of Directors. You may never have considered a Board position before; however, your experience may be invaluable. Many of us do not realise how much we have to offer, so even if you are not sure that the Boardroom is for you, please contact us to discuss the role of the Board and its Members and the contribution you could make.

Our Board is determined that Newbattle Abbey College will continue to be a unique and inspirational place of learning where individuals can excel and realise their full potential. A place where students from all backgrounds can develop the skills, expertise and innovation that, in turn, supports our local and national economic development and inclusive growth. We are proud that this is achieved at Newbattle through strong collaboration and partnership working and by investing in and valuing our staff and students.

The Board of Directors of this small college has a pivotal role in achieving our ambition. As a member of the Board of Directors, you will demonstrate commitment, provide leadership and strategic direction for the College, drive excellence in corporate governance, and support staff to deliver the highest standards of learning and teaching. The Board also has a crucial role in engaging with key stakeholders, businesses, and employers across the community and beyond. Board Directors are expected to act as public ambassadors and advocates for the College, valuing and respecting diversity and promoting an ethos of inclusion, equality, and positive well-being.

The Board encourages applications from individuals representing all aspects of our community and would especially welcome applications from those with Financial Management/Audit/Accounting, Digital Infrastructure, Human Resources, Third Sector Funding or Outdoor Learning as well as those working in the SME sector. We would be particularly interested in those who are currently under-represented at Board level in Scotland, such as women, disabled people, LGBTQ+ people, people from ethnic minority communities and people aged under 50.

The time commitment is approximately 10 days per year, mainly in the afternoons/early evenings although this also includes the time for reading papers. There is no remuneration for the post; however, reasonable expenses will be reimbursed. The appointment term is four years.

It is anticipated that interviews will be held during August 2025

Marine Engineer – Part Time/Part Year

Scottish Canals are the custodians of the nation’s canal network and surrounding estates. Our vision is to invest in the canal network to generate lasting benefit for people and communities; celebrating their industrial heritage, ensuring they offer quality green and blue spaces for people and communities and contribute to Scotland’s resilience in tackling climate change.

Our success is rooted in valuing the contributions of our entire team – we care, we create, and we collaborate to continue to deliver a whole range of activities from boating, paddling, walking, and wheeling to living and playing and improving what the canals have to offer to our visitors and communities. We also work collaboratively with our partners and stakeholders to contribute to a wealthier, fairer, greener, and more resilient Scotland.

As an employer we offer a truly unique opportunity to be part of our team, help us realise our vision and contribute to safeguarding our heritage and ensuring our canals flourish now and in the future.

We currently have an exciting opportunity for a Marine Engineer to join our Destinations team in Falkirk. You will report to the FHB Marine Mechanic/Operations Manager. Ensuring continuity of customer service is maintained to highest degree. Fundamental to this role is the ability to diagnose and resolve diesel engine, electrical and plumbing problems within the Holiday Boat hire fleet.

The role is offered on a permanent, part-time, part-year (April to October) basis. You will work on a rota which will include weekends and bank holidays as well as providing additional standby and call out cover. With a starting salary of £8,018.40 (Band C – £30,069 FTE) with a variable hours allowance of 11.25% and outdoor working allowance £226.67 (£850 FTE) per annum.

Scottish Canals offer a generous annual leave entitlement of 28 days, plus 10 public holidays, along with enhanced sick pay, discounted shopping vouchers, health cash plan and a contributory pension scheme with up to 10% employer contribution, pro rata.

Primary responsibilities of the role:

Work closely alongside the FHB Marine Mechanic/Operations Manager, supporting them and motivating a team of Bankside Operations Staff. Leading toolbox talks, ensure effective communication of relevant business issues, adhere to set budgets and associated processes.
Responsible for maintaining the high standards established for fleet maintenance and inspection, following handover procedures, and keeping the general safety, cleanliness, security, and customer care standards at Bankside in good order.
The role requires to be available for “call outs” to attend the hire fleet in the event of a breakdown.
Support FHB Marine Mechanic/Operations Manager with delivery of the winter works programme for the fleet.
Minimising disruption to customers by adhering to relevant stoppage programmes and procedures.
Lead by example, encourage the team to take responsibility for the health and safety of colleagues, volunteers, themselves, and customers.
Support with delivering on franchise agreements.
Assist organising winter maintenance program of works and boat safety inspections.

Qualifications and knowledge required:

Full UK driving licence.
Qualified engineer/technician. HNC/HND/City & Guilds or equivalent qualification in Mechanical, electrical, or marine engineering.
Diesel engine knowledge.
Diagnose faults and repair, working unsupervised, carry out repair efficiently & effectively.
Follow procedures and maintain systems.
Painting experience.
12volt & 240volt system experience.
Plumbing Knowledge and fault-finding skills, preferred.
Hydraulic system knowledge, preferred.
Steering & propulsion systems, preferred.

Skills and experience required:

Self-motivated, work on own initiative
Team player, good communication skills
Excellent customer care skills.

Qualities & abilities required:

Flexible working / weekend working. On call cover. Holiday cover
Work in a clean, tidy, and organised manner.

Scottish Canals reserve the right to close this vacancy before the closing date if a sufficient number of applications are received.

Visitor Assistant & Evening Guide

Hours: Days available will range from 3 – 4 days per week and will include weekend working. Daily shifts will be from 5 – 8 hours per day.
Duration: Permanent
Pay: £12.95 per hour

The Royal Yacht Britannia is an award-winning, five-star visitor attraction and exclusive evening events venue in Edinburgh, which employs more than 160 staff. This former floating palace of Queen Elizabeth II, usually attracts circa 350,000 visitors a year from around the world, and hosts circa 100 exclusive evening events per annum.

Britannia provides an exceptional experience for visitors. This dedication to excellence has led to the Royal Yacht being rated as Tripadvisor’s No.1 UK Visitor Attraction (AGAIN) 2023-24, and the top 1% in the world in its category.

Our Visitor Experience department is now looking for a Visitor Assistant who is enthusiastic, professional, of smart appearance, a can-do attitude, excellent communication skills and has a passion for the delivery of outstanding hospitality and service.

Full training will be given and uniform provided.

As part of our Visitor Experience team you will report to the Visitor Experience Manager. The role is based in our Visitor Centre and on board Britannia, as well as on the outer decks and compound area. The position can be physically demanding as you will be standing throughout the duration of your shift, ready to proactively engage with visitors at all times.

Company benefits include:

· 10% employer pension contribution, with a choice to contribute up to a further 5% yourself, which would then be matched by us as well! (So 20% potential contribution to your pension).
· 33 days pro-rata annual holiday entitlement.
· Enhanced long service holiday entitlement.
· Life Assurance.
· Performance and loyalty payment scheme.
· Complimentary tickets.
· Staff discount in the Shop, Royal Deck Tearoom & The Lighthouse Restaurant & Bar aboard Fingal.
· Free car parking for staff.

Responsibilities include:

· Performing a concierge role at front of house when required.
· Providing a warm welcome and proactive service to visitors at all times.
· Interacting with visitors throughout their tour.
· Helping visitors use their audio handset.
· Assisting with queue management.
· Developing and upholding a broad knowledge of the Royal Yacht to share with visitors, most especially when working as a guide at Britannia’s exclusive evening events and private tours.
· Work as a guide at Britannia’s exclusive evening events and private tours (£43 per event).
· Assist with any other Visitor Assistant duties as required.

If you feel you have the personality, skills and experience we are looking for, then we would love to hear from you. To apply, please send your CV and a short covering letter to: angie.fowler@tryb.co.uk or postal applications to:

Angie Fowler
Visitor Experience Manager
The Royal Yacht Britannia
Ocean Drive
Leith
Edinburgh
EH6 6JJ

No agencies please.

Please note, due to the volume of applications we receive, we are unable to respond to unsuccessful candidates. If you have been selected for interview you will be contacted directly.

Visitor Services Supervisor – Castle

PURPOSE OF THE ROLE

Culzean Castle is one of Scotland’s most loved castles, as one of the Visitor Services team within the castle, you’ll ensure that all visitors receive an excellent visitor experience and leave felling inspired by this magical place. This will be achieved through being welcoming; engaging and knowledgeable; prepared to answer visitors’ questions about objects, stories of the castle and its family and the NTS.

The role involves some physical activity and will include standing for periods of time and/or walking through the building during guided tours. Due to the historic nature of the building physical access from the upper levels in the event of an emergency is currently only by stairs.

KEY RESPONSIBILITIES

• Shared responsibility for the Line Management of the Castle Team and Volunteers
• Responsibility for the Castle opening and closing procedures as a key holder
• Sharing the benefits of Membership with ticket holders and always actively looking at innovative and interesting ways to encourage Membership recruitment.
• Ensure the highest level of customer service ensuring all visitors receive an excellent visitor experience
• Maximise visitor enjoyment and understanding of the property through engaging visitors with the history of Culzean and the Kennedy family
• Delivery of a broad range of high-quality guided tours and talks about Culzean for the general public and organised groups
• To deliver a range of engaging school workshops, for all ages and abilities
• Enhance the visitor experience through use of third person costumed interpretation, object handling and cookery demonstrations where applicable
• Be mindful of security needs of the property and its contents, minimising opportunities for theft or damage through diligent monitoring of visitors and the implementation of security measures (e.g. locking up procedures etc.)
• Be aware of the conservation needs of the property and its contents and minimise the risk of accidental damage through engaging with visitors and the implementation of appropriate conservation measures
• Share in the common responsibility of implementing the Trust’s Health & Safety policy, being mindful at all times of health & safety of self, staff, volunteers, and visitors
• Share in the common responsibility for the safe evacuation/management of colleagues and visitors in the event of a fire or security alert or alarm

SCOPE OF ROLE

People Management
• Shared Line management of up to 12 Castle Team Members and 20 Castle Volunteers
• Will have daily interaction with members of the public of all ages and abilities

Financial Management
• Not a budget holder.

Essential
• 1-2 years supervisory experience in a Museum/Gallery setting
• A personal commitment to excellence in customer care with the ability to enthuse and motivate others
• Genuine belief in the value of good customer service.
• Ability to adjust pace to match customer flow without compromising quality of service.
• Sound working experience dealing effectively with a wide range of people in a public situation
• Must be a very able and enthusiastic communicator, in particular verbally
• Excellent front of house persona – warm, welcoming, patient and understanding
• When required, leading engaging and informative tours of the Castle for visitors and school groups
• Ability to be proactive and to take the initiative
• Demonstrable time management skills and the ability to prioritise
• Experience of working with People Management systems and creation of rota’s
• Experience of working with volunteers
• Strong organisational skills and ability to manage multiple tasks and prioritise
• Ability to be flexible, in particular to adapt working patterns and tasks as required
• A keen interest in the National Trust for Scotland, its core values and a belief in the work that they do
• Enthusiasm for Scottish heritage and in particular family history and history of art/architecture
• An awareness and understanding of the careful approach required when working with fragile historic interiors and collections
• Awareness and understanding of the security issues, both personal and property-specific
• Excellent selling skills for NTS Memberships and Guidebooks
• Cash handling experience
• Epos user

Desirable
• Previous experience or volunteer experience in museum, tourism or conservation sector
• An understanding of health and safety legislation and emergency procedures
• Proficient user of Microsoft Office software
• Experience in developing event/specialist talks
• First Aid

Visitor Services Assistant – Food & Beverage

JOB PURPOSE

As a member of Culloden Battlefield’s Catering team, you will be working in a fast-paced and dynamic environment serving a large range of international and local guests. You will work as part of a larger, multi-department team to ensure an unforgettable visitor experience every time.

This role is key to the visitor experience; your role is to put smiles on faces and ensure our visitors have an amazing visit.
Benefits include
• Cycle to Work Scheme – offering excellent discounts on bicycle costs •
• Up to £50 towards the cost of your glasses or contact lenses if you need them for work •
• Staff discounts through Reward Gateway, our online employee discount scheme – offering a variety of discounts on a wide range of high street retail brands •
• 10% discount from the rental price (excluding the booking fee and any other ancillary charges) on all self-catering holiday accommodation managed by our partner Sykes Holiday Cottages
• Your employee card gives free entry to you, any of your children under the age of 18 and one other adult to National Trust for Scotland and National Trust properties, as well as a 20% discount on most purchases in National Trust for Scotland retail outlets.
REQUIRED SKILLS, EXPERIENCE & ATTRIBUTES

Essential

• A warm, friendly and outgoing personality.
• Previous experience in a catering or customer-facing role, delivering impeccable customer care and food safety standards.
• Be responsible and proactive. Ensuring all day-to-day tasks are completed including record keeping and reporting figures, cleaning, preparation and basic administration as required.
• To provide consistently excellent customer service when dealing with high volumes of customers
• Cash reconciliation duties including start and end of day tasks, must have experience handling cash accurately and processing sales
• Be able to take responsibility for your own development and learning.
• Have a flexible approach to working hours and days including working weekend and Bank Holidays as appropriate.
• To work across departments when necessary, supporting the wider Culloden cluster
• Adhering to the property’s quality standards including but not limited to the wearing of uniform, being well presented with a good standard of personal hygiene.
• Ensuring health and welfare of property staff, volunteers, and visitors by adhering to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety).
• Ensuring Safe systems of work are implemented effectively within all activities

Desirable

• Recognised First Aid Qualification.
• Experience of a Barista-style Coffee Machine and basic knowledge of Coffee types & styles
• SCPLH Qualification Alcohol.
• Knowledge of HACCP & COSHH systems.
• Basic Food Hygiene Qualification (will be expected to undertake if not held)
• Experience in EPOS style till operation.
• Excellent cash handling skills.

DIMENSIONS AND SCOPE OF JOB

Scale:
⦁ Primarily based in the Visitor Centre café working a variety of shift patterns including weekends and early evenings but may involve working across all departments.

Financial Responsibilities:
⦁ To adhere to all financial procedures including till operation, banking, and safeguarding of monies: to implement amendments to standard procedure as instructions may dictate.

Health and Safety
• To complete various online learning modules covering all aspects of on-site Health and Safety
• To use personal protective equipment as provided and directed by your line manager.
• Will be a frequent user of catering equipment and cleaning chemicals.
• Expected to work within and ensure compliance with the property’s ‘Safe Systems of Work’ (the system for managing health and safety and to ensure site meets with Health and Safety legislation).
• This role will involve manual handling

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

⦁ Welcoming visitors to the site and interact with them in a friendly, efficient, and knowledgeable manner.
⦁ Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act.
⦁ Answering visitors’ queries about the sites, education facilities and the local area.
⦁ Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

The above requirements reflect the scope of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

Kitchen Porter

What we do? Dalkeith Country Park is a truly special place. On the outskirts of Edinburgh, our beautiful 1,000-acre Estate is home to Restoration Yard’s gorgeous restaurant, as well as the Coffee Shop, Larder, Cabin and many other pop-up outlets throughout the year to cater for our wide range of guests. The catering team are passionate about creating memorable moments, whether our guests are with us for a spot of lunch, coffee & cake, or celebrating their wedding day.

The role? As Kitchen Porter you will support the busy kitchen team in maintaining a clean and organised working environment. Key responsibilities include washing dishes, pots, pans and utensils; keeping surfaces, equipment and kitchen storage areas clean and tidy; assisting with basic food prep when required; and generally supporting the team to maintain a safe and hygienic kitchen. Working hours will be 30 to 35 per week and will include weekends.

The person? A hardworking individual, you will take pride in your work and be someone the team can rely on. Candidates should be comfortable standing or lifting heavy items and able to work in a fast-paced environment. While experience isn’t required, previous work in a kitchen or cleaning role is a bonus.

Why work for us? Unlike many hospitality businesses, we work mostly in the daytime, offering a healthier work life balance and more sociable hours to fit around your life. Colleagues enjoy a range of benefits including 6 weeks’ holiday, private health cover, gym and shopping discounts, and wellbeing support and resources.

How to apply? Please email your CV and covering letter to recruitment@buccleuch.com.

The closing date for applications is 1st July.

Please view our privacy policy at https://www.buccleuch.com/privacy-cookies/

Marketing Assistant

Vacancy: Marketing Assistant

Contract type: Part time (30 hours per week), Permanent
Location: Leith, Hybrid
Salary: £20,200 per annum (£25,250 FTE)
Line Manager: Marketing Manager

At Bookspeed we’re on a mission to put more books into the world, and we’re looking for a Marketing Assistant to help us do that.

We are a fun, creative, customer-focused books wholesaler, curating and supplying gorgeous book ranges for an exciting mix of retailers. Our customers include quirky owner-led boutiques and well-known brands, such as Oliver Bonas and Moonpig, as well as independent farm shops, garden centres and many of the UK’s leading heritage sites and attractions, such as the National Trust and the Natural History Museum.

We also work hard to make Bookspeed the best place to work, placing an emphasis on wellbeing, inclusion, flexible working and fun.

The role

We’re looking for a creative and enthusiastic Marketing Assistant to help bring the Bookspeed brand to life. You’ll play a key role in creating and sharing content across social media and email — all while we get ready to launch our brand-new website. From writing posts to snapping photos and sharing videos, you’ll help deliver our content calendar and can contribute your own ideas and take ownership of content projects, all with support from the Marketing Manager to help you grow and develop. It’s a great time to join a growing team and build your marketing skills in a fun, fast-moving environment.

What you will be doing

– Planning, creating and scheduling engaging content across social media and email
– Developing your own content ideas, with the freedom to take the lead
– Supporting customer-focused digital campaigns, including Book of the Month and other series.
– Writing and editing website and promotional copy
– Helping with creative projects, from photoshoots to print materials
– Tracking performance and keeping our marketing materials stocked and up to date
– Assisting with advertising, artwork, and prospect outreach

What we’re looking for

– A genuine interest in marketing and a desire to build a career in it
– A creative mindset and an eye for good design
– Basic knowledge of marketing principles
– Some experience with Adobe Creative Suite — or keen to learn!
– Able to meet deadlines and stay organised
– Enjoys being hands-on with creative projects

It’s a bonus if you also:

– Have strong writing skills
– Are curious about design, marketing and retail trends

We believe diverse workforces make successful working environments, but research has shown that some people from under-represented backgrounds won’t apply for jobs if they feel they don’t tick every box. If you think that might be you and you’d like to work for us, we encourage you to apply.

Working pattern

This is a part-time, permanent role at 30 hours per week. Hybrid working is available, and we’re open to discussing flexible hours or alternative working patterns to suit your needs.

How to apply

Please submit an online application OR send a copy of your CV with a brief covering note to recruitment@bookspeed.com by July 4th.

Shortlisted candidates will be contacted and invited to an initial interview. We may run second interviews. If you haven’t heard from us within three weeks once the advert is closed, unfortunately your application has been unsuccessful on this occasion.

We want to make applying for our vacancies accessible to all. If you need support to complete your application, please email with your request to recruitment@bookspeed.com

Distillery Ambassador (Bar) (Edinburgh Gin)

We are looking for charismatic mixologists with a passion for gin and providing exceptional visitor experiences to join us as one of our prestigious Distillery Ambassadors!

Could this be the perfect opportunity for you?…

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Our Story…

Born in 2010, and distilled in the heart of our namesake city, Edinburgh Gin has established itself as a pioneer in craft and wonder-filled flavour. We have been consistently rated on Tripadvisor as one of Scotland’s top tourist attractions through an offering of innovative and engaging experiences. Not one for resting on our laurels, in December 2024 we opened the doors of our brand-new, state-of-the-art distillery nestled in the heart of Edinburgh’s Old Town at the Arches on East Market Street, where traditional craft meets innovation and we celebrate the art of gin-making amidst breath-taking views of Edinburgh’s skyline. This ongoing investment is a true testament to the pride we have in our product and our commitment to sharing this with our visitors, ensuring everyone who comes to see us has the most exceptional Edinburgh Gin experience.

As we continue on this next evolution of our Edinburgh Gin journey, fuelled by our passion for gin and dedication to excellence, we are now looking for kindred spirits to join us at this truly exciting time…

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Our Opportunity…

We are looking for authentic, engaging and charismatic individuals to join us. As part of the Bar team you will deliver a high quality bar experience and support other visitor focused activities at our Distillery, working collaboratively to provide every visitor with an exceptional experience which exceeds their expectations in a welcoming and friendly environment.

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Who We Are Looking For…

As a Distillery Ambassador, you will share our passion and enthusiasm for our product, and brand, acting as a true advocate for Edinburgh Gin, with the visitor experience at the heart of all you do.

We are looking for an effective communicator with strong customer service skills who is able to engage with visitors, using their bar tending and mixology expertise combined with their professionalism and product knowledge to enhance the visitor experience.

Our successful candidate will be a team player, who is also able to use their own initiative and has a positive work attitude. Our Distillery will be open 7 days per week and will include regular weekend and evening work, therefore we are looking for candidates who can be flexible in their approach.

Due to the nature of our roles, candidates must be 18 or over and also be able to demonstrate that they currently have the required documents to live and work in the UK.

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What We Will Provide You…

This is a permanent job opportunity with an hourly rate of £12.60. In addition, we offer a generous benefits package including enhanced annual leave, company pension scheme and product discount to name but a few.

Our Distillery Ambassador roles are offered on an annualised hours contract meaning you will receive a guaranteed monthly income. We currently have a contracts available of c.32 hours per week.

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Next Steps…

Our Distillery Ambassador role is a varied and rewarding role so… if this type of role excites you then we’d love to hear from you!

Please note, that along with your CV, you will need to answer some key questions and submit a tailored cover letter, clearly outlining why your skills and previous experiences are a perfect fit to what we are looking for – remember this is your opportunity to make yourself stand out from the crowd!

Please note, this is an open application window therefore we may close the advert at any point depending on the candidate applications received so our recommendation is that you apply early to ensure you don’t miss out!

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Ian Macleod Distillers…

Edinburgh Gin is part of Ian Macleod Distillers, an entrepreneurial, family owned whisky and spirits business who own other premium and luxury brands such as Rosebank, Glengoyne, Tamdhu, Smokehead, to name but a few… ‘Crafting Spirits With Passion’ is what we do best! If you haven’t already, please browse around our company website and immerse yourself in our colourful history and sample the details of our exquisite brands.

Proudly supporting the #OpenToWork movement.

Here at Ian Macleod Distillers (IMD), we are an equal opportunity employer and proud members of the Scotch Whisky Association, Drink Aware and the Portman Group. We have developed our ‘Responsible Spirits’ approach, also following best practice to help shape our commitment to wider social responsibility and industry standards and promoting responsible selling and consumption of alcohol.

***No Agency Contact***

Housekeeper

JOB PURPOSE
To maximise visitor enjoyment by providing an efficient and accurate service, and high standards in housekeeping based on the needs of the property.

PITMEDDEN GARDEN
Pitmedden Garden is a popular visitor attraction for tourists and locals alike.

KEY RESPONSIBILITIES & ACCOUNTABILITIES
The Housekeeper is responsible for a wide variety of housekeeping duties in connection with the well-being and care of the holiday accommodation and visitor facilities at Pitmedden Garden (as per the Trust’s Housekeeping Procedures Manual), including the following:

• Maintain stock-levels of housekeeping consumables and janitorial supplies.
• Routinely clean and look after the holiday accommodation and will involve but is not limited to:
o vacuuming, sweeping, mopping, polishing of floors
o dusting/polishing of surfaces and fittings such as furniture, ornaments, panelling, stairs, and doors
o dusting/wiping of sills, skirtings, door, and window frames
o cleaning of windows
o cleaning of lavatories, sinks, etc
o changing of bed linen and towels, and making of beds
o cleaning of bathroom/toilet areas and fittings
o cleaning of kitchen areas and equipment
o checking functionality of lighting, heating, TV/radio etc
o replenishing of welcome/hospitality trays, and consumables
o cleaning and providing clean laundry for each occupancy
o disposal of general household waste

• Monitor the condition of furniture – reporting any loss or damage to the Visitor Services Manager
• Ensure Safe Systems of Work is implemented effectively within function and with external contractors.
• Deliver excellent customer.
• Share in the common responsibility of working in a manner mindful of the Trust’s obligations to minimise impact on the environment, through e.g. efficient use of water/heat/light, recycling and the disposal of waste, and considered use of transport.
• In accordance with the property’s procedures, share in the common responsibility for the safe evacuation or management of colleagues and visitors in the event of a fire or security alert or alarm. This includes weekly fire alarm checks whilst cleaning and keeping a record of the checks.

The current duties of this job do not require a criminal record (Disclosure Scotland) check to be carried out.

Essential:
• Sound previous housekeeping experience including:
o cleaning and presentation of areas open to the public or let for (holiday-) rental
o stocking/ordering housekeeping/janitorial supplies
• Personal commitment to high standards of cleanliness
• Reliable with a flexible approach to working schedule, i.e. requirement to work weekends
• Personal commitment to excellence in customer care
• Attentive to detail with an eye for presentation and finish
• Must have a genuine understanding of, and belief in, the work of the National Trust for Scotland
• This is a physical job, which will normally include use of vacuum cleaners and other cleaning tools and products as well as lifting and carrying objects.
• UK driving licence.

Desirable
• Knowledge of the geographical location.

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.
Applications

Tour Guide (September Start 16 hrs)

16 hours per week Saturday and Sunday’s, during summer can increases to 32/40 hours

Role Responsibilities

Deliver Tennent’s brewery tours covering the history of the famous brand and the brewery, brewing process, ingredients, and packaging operations within the tour.
Ensure compliance with site Health & Safety rules and ensure tour groups’ safety throughout tour delivery.
Operating the booking system to take and update reservations for the brewery tours and events.
Responding to email enquiries.
Taking payments, cash handling and daily income reconciliation.
Support the promotion of the Tennent’s Visitor Centre including representation at external events.
Hosting groups within our corporate meetings and events space.
Pouring drinks and ensuring bar operations are delivered efficiently within the Tennent’s Visitor Centre and Molendinar bars.
Answering incoming phone calls, restocking, and looking after the shop.
Welcoming visitors to the centre.
Prepare and run different Spirit and Beer masterclasses.
To drive average Trip Advisor ratings to = 4.5*-5* by instilling high standards of customer service.
Any other duties as reasonably required.
Skills & Experience

Previous bar experience is essential.
Second language in, Italian or German or French is desirable.
First class customer service experience and previous experience in service industry.
Self-motivated, pro-active, and willing to take responsibility for all TVC operations.
Confident, personable, and comfortable speaking in front of groups.
IT skills and experience in using booking systems, social media applications and email.