Part Time

Be part of the housekeeping team ensuring the Castle and the luxury holiday properties are cleaned and prepared to the highest standard.

Part time – 15 hours per week. Temporary to July 2026

Immediate start available

Contract: Part time (30 hours per week; Wednesday, Thursday, Saturday and Monday)

Dundee Science Centre is at an exciting stage as we celebrate our 25-year anniversary. Committed to providing 5-star customer service to every visitor to the Centre, we are looking for a knowledgeable, operationally minded individual with a passion for instilling and upholding exceptional customer experience standards to support our ambitions, that’s where you come in!

As a Visitor Experience Assistant at Dundee Science Centre, you will be at the forefront of delivering an unforgettable and dynamic experience for every visitor. Whether that be greeting visitors when they arrive at Front of House and processing admissions or creating a delicious hot drinks and snacks in Café Create, your goal is to make our visitors have a memorable and engaging experience. This is a key front facing role that requires professionalism and enthusiasm and a genuine love of customer service.

The successful candidate will be a confident communicator, with exceptional customer service skills and meticulous attention to detail. You will be enthusiastic and resourceful with a confident nature and the ability to work independently as well as part of a small team, able to multitask between hospitality and administrative duties as required.

As part of our commitment to inclusion and diversity, you will play a vital role in upholding a culture where everyone feels welcome and valued.

Hours of work include shifts over the weekend and occasional evening work.

For further information please view the detailed job description attached.

JOB PURPOSE

As a member of our Visitor Services team your job is to give visitors from across the globe a warm welcome to the iconic Crathes Castle, Garden and Estate and help generate the income that enables us to care for the property and other National Trust for Scotland properties. Visiting our Cafés is an essential part of the visitor experience and the role of the Visitor Service Assistant – Food & Beverage is to make it a positive and memorable part of a visitor’s day with us.

You will help us maximize sales through excellent customer service and product knowledge, taking pride in store presentation and effective behind-the-scenes processes. Previous experience withing café, restaurant, and events operation with Food & Beverage background is desirable.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
To provide a consistently high standard of visitor care at all times when:
 To maintain excellent standards of site and personal presentation at all times,
 Help with behind-the-scenes tasks to prepare for opening at the start of the day and close-down at the
end,
 Ensuring all food and produce is prepared and displayed to a high standard,
 Provide welcoming, responsive, friendly and efficient service tailored to the needs of both individual
visitors and tour groups, processing their catering purchases in a knowledgeable manner,
 Providing information about the site, its history, contents, offers and merchandise products,
 Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other
properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.
 Wearing correct uniform, name badges, or PPE as required,
 Reporting all instances of damage and wear and tear issues promptly to your line manager,
 Working in harmony with other departments; Admissions, Retail, Maintenance and site repair
employees/contractors.
Catering /Retail/Events/Cashier duties
 To ensure good housekeeping of catering kitchens, serveries and back of house areas,
 Ensure that food offerings are consistently served at healthy standards,
 Safely operate appropriate machinery and equipment for assigned tasks,
 To actively upsell products and services to facilitate the visitors’ enjoyment,
 To actively feedback visitor comments to line managers to develop and improve offer, service,
operations,
 Be aware of the team’s targets for generating income and aim to achieve and exceed them,
 Be responsible for accurate and secure till operation and sales processing, supporting the reconciliation
of end-of-day takings,
 To work flexibly across sites as needed,
 Report all incidents directly to line manager.

JOB PURPOSE

As a member of our Visitor Services team your job is to give visitors from across the globe a warm welcome to Culross and help generate the income that enables us to care for The Royal Burgh of Culross.

Visiting Bessie Bar Hall is an essential part of the visitor experience and the role of the Visitor Service Assistant – Catering is to make it a positive and memorable part of a visitor’s day with us.

You’ll help us maximise sales through excellent customer service and product knowledge, taking pride in presentation and effective behind-the-scenes processes.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

 To provide a consistently high standard of visitor care at all times when:
 Welcoming all visitors to the site and processing their catering purchase in a friendly, efficient and knowledgeable manner.
 Assist in food preparation and stock management.
 Answering visitors’ queries about the catering offer, deals, seating, and ingredients.
 Checking on how visitors are enjoying their experience of catering at Inverewe and enquiring whether all their needs are met.
 Promoting the National Trust for Scotland and the benefits of membership of it.
 To maintain excellent standards of site and personal presentation at all times
 The general ongoing operational cleaning of all areas as necessary
 Wearing correct uniform, name badges, or PPE as required.