Part Time

Visitor Services Supervisor – Functions & Events

CONTEXT
We are looking for an experienced and talented individual to join the management team of our fantastic property, Fyvie Castle. This is an exciting opportunity within the heritage industry and the ideal candidate must be passionate about our vision for the future and what we do every day as a business: bringing people together and providing them with the greatest visitor experience. Set within the wider Garden and Estate, Fyvie Castle is a magnificent fortress in the heart of Aberdeenshire acting as a sterling example of Scottish Baronial architecture. Inside, the rooms are filled with antiquities and lavish oil paintings. Out in the grounds the grandeur continues, with a picturesque lake and unusual glass-roofed racquets court. A hub of activity, the castle also boasts a Victorian Kitchen Tearoom, snug shop and a growing functions and events programme. Fyvie Castle has a spectacular Music Gallery for weddings or private dining and an unusual glass-roofed racquets court, providing a unique venue to suit a range of events.

KEY PURPOSE
The Visitor Services Supervisor –Functions & Events will develop and drive hospitality in its corporate and commercial capacity (weddings, private hire and corporate events) whilst working in conjunction with colleagues a busy programme of public events and activities. The ideal candidate will be comfortable in selling our facilities and securing business to meet out budget targets and equally comfortable in operationalising these bookings.

The Visitor Services Supervisor plays a pivotal role ensuring that the management objectives are translated into pragmatic actions by staff, and, with delegated responsibility for weddings and functions, is the “face” of the Trust to visitors and corporate/private-hire clients. As such, they directly influence public perceptions of the Trust and is crucial to developing and maintaining the property’s local/national reputation.

The successful candidate will be expected to work regular weekends, long and unsociable hours on occasion to achieve tough financial objectives. They will be outgoing, assertive, and approachable with a flair for innovative ideas.

This role will be a key support within a team of duty managers for daily operations, experience of duty management within a visitor attraction or hospitality setting would be beneficial.

KEY RESPONSIBILITIES

Wedding & Function Management:
• Develop and promote – in conjunction with the Visitor Services Manager – weddings, corporate/private-hire business, and any external events that demonstrate a “return on investment” to contribute to the property’s financial sustainability.
• Undertake direct and indirect interaction with couples, corporate/private-hire clients, and external event organisers; ensuring that their needs are anticipated and met as part of the property’s drive for excellence in customer care.
• Ensure that efficient arrangements are made for the property for weddings, functions, and corporate/private hire.
• Coordinate, supervise, and personally participate in the staffing of weddings, corporate/private-hire functions and external events, and with the advice and support of specialist/advisory staff and volunteers.
• To set up, prepare rooms, move equipment in a timely manner before an event and clear down after event completion
• To support on occasion other weddings and function across the Aberdeenshire cluster of NTS properties.
• To act as Duty Manager on a shared basis, which will involve weekend and evening work.

Operational support
• Compliance checklists and walk round procedures/ daily- weekly- monthly
• Identify issues to smooth running of daily operations and co-ordinate with IT/ Facilities Manager as appropriate to resolve any issue (e.g., EPOS, blocked toilet, water leak or power cut)
• Customer complaint handling, both handling informal issues and providing information for escalation/formal complaints
• Group bookings/ event/ function – supporting delivery where needed
• Accept and good receipt deliveries and/or pass over where appropriate to colleagues
• Security of building, retail stock, collections
• Daily banking and cash handling
• Fully aware of daily activity noted in Property Calendar- and co-ordinate any specific requirements to the staff teams
• Handover to other managers at the end of the day (via note or email)
• Be available on radio for staff team support
• Escalate any issues as appropriate to Visitor Services Manager – Operations / Operations Manager.

Planning and operational delivery:
• In conjunction with the Operations Manager and VSM, create and deliver a strategy to achieve specific financial and reputational objectives.
• Expand and develop a three-year business development plan.
• Maintain and record all communications pertaining to all functions and events.
• Co-ordinating with all departments to ensure an efficient delivery of customer services during functions and events
• Execute weddings and functions in conjunction with licensing laws for Public Entertainment Licensing and Alcohol Licensing. This will also include evaluating and creating risk assessments and insurance documents.
• Ensure that access arrangements to the Castle (in particular) are coordinated with the Visitor Services Manager and wider management team, and are consistent with the Trust’s policies and procedures for collections conservation and management, and buildings repair and maintenance on the advice of its specialists (e.g. Conservators, Curators, Building Surveyors).

People management:
• Liaise with new and existing stakeholders and initiate partnerships to increase awareness of our heritage.
• Build relationships of trust for all clients from inception to delivery to provide exceptional customer service.
• Supervise services provided by third parties (e.g. suppliers, contractors, franchisees) such that they adhere to Trust policy and standards and ensures the safety of staff, volunteers, visitors and others.
• Deputise as Duty Manager.

Business Management & Administration:
• Create and support others’ financial/commercial initiatives that ensure the property’s drive for sustainability.
• Ensure that the administration activities for Weddings, Corporate/private-hire business and external events at the property are carried out to Trust procedures, including: all relevant reporting relating to staff, visitors, health and safety and finances, including accurate invoicing, and ensuring payment is received for all function activities; and general correspondence/record-keeping etc.

Health, Safety & Environmental (HS&E) Management:
• Demonstrate responsibility and accountability for H&S relating to Weddings, Corporate/private-hire business and external events, embedding the Trust’s “Safe System of Work” and through active management of procedures (Risk Assessment, CoSHH, HACCP, RIDDOR, reporting), people (staff, volunteers, visitors), tools/equipment, and the site itself.
• Demonstrate responsibility and accountability that Weddings, Corporate/private-hire business and external events are in line with the Trust’s “Environmental Policy” and mindful of the Trust’s obligations to minimise the impact on the environment, through e.g. efficient use of water/heat/light, recycling and the disposal of waste, considered use of transport.

Your role is not one for which the duties/responsibilities/accountabilities of the role require you to become a member of the Protection of Vulnerable Groups (PVG) scheme.

SCOPE OF JOB

Financial Management:
• The post holder will be required to business case all activities and to deliver the functions and events within the pre-agreed budget.
• No budget holding responsibility, however, the post holder will be required to use Trust financial systems for the purposes of expenses and the raising purchase orders.

People Management
• The post-holder is not a line manager but will assist in a supervisory and leadership role within the team
• Working closely with specialist Trust staff (especially commercial, conservation, marketing, health & safety, human resources) based at local and central support bases to ensure Trust policies and standards are implemented.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

The above outlines the key skills the post-holder will need to possess and exercise. In addition, either knowledge of or experience in the following is required:

Essential
• Event Management experience, ideally including significant wedding experience, demonstrating organisational and coordination skills
• Significant previous experience of working in a busy venue – ideally including supervision of staff and/or responsibility for specific activities
• Demonstrable experience in the hospitality sector
• Significant sales experience with the ability to negotiate effectively
• Strong personal belief in the value of excellent customer care with the ability to translate this into actions
• Excellent team-worker with the ability to work constructively between different teams, and lead/motivate others
• Excellent organisational, administrative and time-management skills with the ability to prioritise and re-prioritise workload to meet changing demands
• Excellent interpersonal and communication skills combined with confidence in dealing with a wide range of internal and external customers
• Hard working with a keenness to work flexible hours including evenings and weekends
• The ability to think and act quickly when confronted with emergencies
• Competent user of Microsoft Office products

Desirable
• A formal qualification in Hospitality or Event Management
• Demonstrable experience of delivering high quality service within a performance indicator environment.
• Personal License Holder (or willingness to train)

Conference & Events Supervisor

Conference & Events Supervisor
Location: Discovery Point & Verdant Works, Dundee
Hours: Part-time, 25 hours per week

As a Conference & Events Supervisor, you will play a key role in delivering an exceptional standard of service across both venues. Working closely with the Conference & Events Manager, you will supervise the team to ensure the smooth running of events from set-up through to breakdown, leading by example to provide a professional and memorable experience for all clients and guests.
Key Responsibilities
• Supervise and support the Conference & Events team during events across both venues.
• Oversee the set-up, running, and break down of conferences, weddings, meetings, and private functions.
• Deliver excellent customer service, ensuring all client needs are met to the highest standard.
• Act as the first point of contact for clients and guests during events.
• Ensure all health & safety and licensing requirements are followed.
• Assist with stock control, including bar stock takes and ordering when required.
• Lead by example in all front-of-house duties, including bar service and hospitality support.
• Contribute to staff training and mentoring to maintain high team performance.
• Maintain cleanliness, presentation, and readiness of event spaces.
• Liaise with the Conference & Events Manager regarding feedback, staffing, and operational needs.
Person Specification
Essential:
• Experience working in events, hospitality, or a customer-facing role.
• Proven ability to supervise or lead a team.
• Strong communication and organisational skills.
• Ability to work flexibly, including evenings and weekends as required.
• A proactive, hands-on approach to work with attention to detail.
Desirable:
• Previous experience in conferences, weddings, or large-scale events.
• Bar and cash-handling experience.
• Knowledge of stock management and stock takes.
• Experience in heritage, tourism, or cultural venues.

Storesperson

About us

The Royal Zoological Society of Scotland (RZSS) is a wildlife conservation charity with a bold vision: a world where nature is protected, valued and loved.

Edinburgh Zoo and Highland Wildlife Park are our gateways to the natural world through which people can experience nature.

This is an exciting role to assist in the provision of stores section services to the Living Collection Department at Edinburgh Zoo in line with agreed procedures and quality standards and in support of RZSS’ vision and mission.

This is a fixed term position to help provide cover to the Stores department, working part time, 15 hours per week to 31 December 2025.

How you you’ll contribute to our mission:

Some of the things you’ll do:

Ensures food supply comes into the zoo and is delivered to the animal areas each day as a priority.
Assists in the control of stock levels, including annual and other regular stock takes.
Maintains stock control records and other stock control activities in line with agreed procedures and standards.
Issues and transports goods around the park to meet the requirements of the relevant animal sections daily.
Collects agreed goods, supplies and samples from sections around the park, as well as suppliers, before delivering as required.
Maintains the safe and clean condition of the stores section and vehicles, and reports all items requiring maintenance as set out in the relevant procedures.

What we’re looking for:

Educated to standard grade level or equivalent qualifications
Basic knowledge and understanding of stock control systems
Full UK driving licence
Accuracy and attention to detail in record-keeping
What you’ll get in return:

Starting salary of £23,868 or £24,378 per annum (offer based on experience – prorated for the duration of the contract)

34 days annual leave (per annum – will be prorated for the duration of the contract)

Discount in both retail/catering

Access to a healthcare plan

Access to Employee Assistance Programme (EAP), that provide 24-hour counselling and support, including health, legal, finance, wellbeing and family advice

Employer contributory pension scheme

You will receive a staff membership which will give you (and family/friends) free (and discounted) entry to both the Highland Wildlife Park and Edinburgh Zoo as well as a number of other Zoo’s across the UK.

This role is subject to standard pre-employment checks, including the candidate’s right to work in the UK and Basic Disclosure check

Please note that shortlisting of applications and interviews for this position will take place while the advert is live. The advert will close once a successful candidate has been found.

Interested candidates are therefore encouraged to submit applications, as soon as possible.

The Royal Zoological Society of Scotland is an equal opportunities employer.? Our policy is to recruit a diverse workforce following the guidelines of the Equality Act 2010.

Housekeeper

Hours: Full time and part time positions available as below – (all permanent contracts are paid at an hourly rate of £13.20):

– Full Time Position – 40 hours per week/any 5 days out of 7, worked between the hours of 6am and 6pm
– Various Part Time Positions – All 16 hours per week, worked as X4 four hour set shifts across the week (0600-1000 or 1700-2100). This includes working every second weekend.

The Royal Yacht Britannia is an award-winning, five-star visitor attraction and exclusive evening events venue in Edinburgh, which employs more than 160 staff. This former floating palace of Queen Elizabeth II, usually attracts circa 350,000 visitors a year from around the world, and would normally host circa 100 exclusive evening events per annum.

Britannia provides an exceptional experience for visitors. This dedication to excellence has led to the Royal Yacht being rated as Tripadvisor’s No.1 UK Attraction 2025.

Our Visitor Experience department is dedicated to ensuring that visitors receive the highest level of customer experience possible and we are looking for a Housekeeper to join the team.

Reporting directly to the Housekeeping Team Leader, key responsibilities will include:

– Ensuring that the Britannia tour route and Visitor Centre are cleaned to a high standard and maintained throughout your shift.
– Safe use and storage of all equipment and chemicals required to maintain the cleanliness of the tour route and Visitor Centre.
– Assisting with any other duties, as required by the Housekeeping Team Leaders and Visitor Experience Managers.

The ideal candidate will enjoy a varied role and be committed to delivering high standards in Housekeeping, have a friendly, can-do attitude and a desire to help and assist staff and visitors alike.

Company benefits include:

– 10% employer pension contribution with a choice to contribute up to a further 5% yourself, which would then be matched by us as well! (So, 20% potential contribution to your pension).
– 6.6 weeks/33 days pro-rata, annual holiday entitlement (one week/5 days pro-rata more than statutory minimum)
– Enhanced long service holiday entitlement
– Life Assurance
– Performance & loyalty payment scheme
– Employee Assistance Programme
– Complimentary tickets
– Staff discount in the Shop, Royal Deck Tearoom & The Lighthouse Restaurant aboard Fingal Hotel
– Free car parking for staff
– Uniform provided

If you feel you have the personality, skills and experience we are looking for, then we would love to hear from you.

Please send your CV outlining why you feel you would be suitable for the role of Housekeeper to: recruitment@tryb.co.uk or postal applications to:

Sarah Thomson
Visitor Experience Manager
The Royal Yacht Britannia
Ocean Drive
Leith
Edinburgh
EH6 6JJ

Closing date: Friday 10 October 2025

No agencies please.

Please note, due to the volume of applications we receive, we are unable to respond to unsuccessful candidates. If you have been selected for interview you will be contacted directly.

Visitor Services Assistant

JOB PURPOSE
To maximise visitors’ enjoyment at National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure.
Specifically, to ensure the smooth and safe operations in Admissions, Tours, Retail, Catering and Events activities making the property the best possible place to visit and work.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
To provide a consistently high standard of visitor care at all times
• Welcoming visitors to the site and processing their admission/retail or catering purchase in a friendly, efficient and knowledgeable manner.
• Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act.
• Welcoming International visitors and aiding with specific needs.
• Welcoming groups in an efficient and warm manner
• Answering visitors’ queries about the site and the local area.
• Providing information about the site, its history, contents, offers and merchandise.
• Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

To maintain excellent standards of site and personal presentation at all times
• The general ongoing operational cleaning of all areas as necessary, toilet cleaning, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting and polishing when required.
• Ensuring site is ready to open and welcome visitors by the set opening time.
• Wearing correct uniform, name badges, or PPE as required.
• Reporting all instances of damage and wear and tear issues promptly to your line manager.
• Working in harmony with other departments; gardening, grounds maintenance and site repair employees/contractors.

Financial Responsibilities (where applicable)
• To adhere to all financial procedures to include till operation and banking and safeguarding of monies: to implement amendments to standard procedure as instructions may dictate.

Retail/Cashier duties (where applicable)
• To ensure good housekeeping of the museum and back of house areas.
• To ensure that retail merchandising is in accordance with NTS policy.
• To assist in achieving site retail/admissions/membership targets and KPI’s.
• To actively upsell products and services to facilitate the visitor’s enjoyment.
• To actively feedback visitor comments to line managers to develop and improve offer, service, operations.
• To work flexibly across departments and sites as needed.
• To assist with the set-up and break-down of events in liaison with the Visitor Services Manager.
• To assist with Heritage Hospitality events. Staff may be asked to work through into evening hours.

Health and Safety
• To ensure site meets with Health and Safety legislation in liaison with your department manager.
• To ensure that visitors vacate the site at close of business and that the site is secured at end of day.
• To use personal protection equipment as provided and directed by your line manager.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Qualifications
• No formal educational qualification required.

Skills, Experience & Knowledge
Essential
• Excellent cash handling skills.
• Excellent “front of house” persona – warm, welcoming, patient, understanding.
• Excellent selling skills – adaptable to customer type and product.
• Demonstrable excellent time management skills and the ability to prioritise.
• Flexible, helpful outlook to customers and colleagues.
• An understanding and commitment to the aims and objectives of the National Trust for Scotland.
• Living the values of the National Trust for Scotland and encourage colleagues to do the same
o The ability and willingness to understand others’ perspectives and to consider the impact of your actions on them and to adapt your actions as necessary.
o The ability and willingness to learn and try new things, to be flexible and step outside of your comfort zone.
o An open and honest way of communicating, ready to ask others for their ideas and to be open to hear and consider different points of view.
o A pro-active approach to taking initiative and to driving forward ideas and projects designed to improve daily operations and deliver an exceptional visitor experience.

Desirable
• Experience in storytelling and a passion for Scottish heritage and history
• Demonstrable experience in a customer-facing retail-based role and or a catering based role, delivering impeccable customer care through excellent inter-personal skills.
• Demonstrable experience in sales or ticket/event/admissions – ideally in a heritage/tourism context – with experience and confidence undertaking till-work and cash handling/reconciliation.
• Experience in EPOS style till operation.

Catering Assistants x 3

Contract Type: Permanent and Fixed-Term Contract
Grade: FCLW
Salary: £24,740.74 per annum (pro-rata), £13.18 per hour + enhanced rates for weekday evenings after 8pm and all weekend hours
Hours: 20.75 hours and 19.75 hours per week (permanent), 20.25 hours per week (fixed-term)
Location: Adam Smith Theatre, Kirkcaldy
Job Reference: ON000589

We are OnFife and as Fife’s largest cultural organisation we specialise in making jaws drop, hearts warm, eyes light up and imaginations run wild.  We work with a huge range of partners, artists and creatives and our spaces are some of Fife’s favourite places. An ambitious leadership-oriented charity, we’re built on strong values, and those values make us who we are – Fearless, Inviting, Fair and Exciting. 

We’re a real Living Wage employer, and we offer a local government pension scheme, generous holiday allowance and flexible working opportunities. If you need to travel for work, we can provide pool cars if you’re near head office or pay travel expenses so you are not out of pocket! Along with this, you can also access discounted gym/swim memberships and other employee benefits.

The Role
The role supports the existing catering team at Adam Smith Theatre to provide exceptional customer service within the Spinning Top Café and Bar and throughout other spaces at the venue. You’ll be preparing and serving our customers fresh local food and beverages, recording payments through epos till systems, and general cleaning duties. You will also support the venue to deliver food and drink service at all our events, film screenings, private and corporate hires.

3 positions are currently available:
20.75 hours per week – Permanent
19.75 hours per week – Permanent
20.25 hours per week – Fixed Term (12 months Maternity Cover)

The positions will have a base working pattern, but flexibility is essential to meet the needs of the business, including weekend and evening shifts. Due to the nature of events there is also scope to pick up additional hours. While the role is primarily based at Adam Smith Theatre, there will also be requirement to work at our sister venue, Kirkcaldy Galleries, as needed.

You can view the full job spec on our current vacancies page on our website.

About You
This role will suit someone who enjoys working in customer service environments and interacting with the public in a café / bar setting.

You will ideally have similar experience in a catering and / or customer service environment. Previous experience and knowledge of working in bars and barista training is highly desirable, as is previous knowledge of health and safety requirements and an understanding of allergens in the food environment.

You will be a team player who will be energetic, with good literacy and numeracy skills, and a flexible ‘can do’ attitude. You’ll take pride in your working environment and provide a professional and courteous service to visitors.

How to Apply
If you would like to find out more information about this role before applying, please contact Erin Linton, Assistant Venue Manager for an informal chat. Contact details can be found on our current vacancies page on our website.

When you’re ready to apply, please complete our application form and equal opportunities form and return them to the HR team at hr.fct@onfife.com. The application pack can be downloaded from our current vacancies page on our website.

The closing date for applications is Thursday 16 October 2025 at 5pm.

Interviews will take place on an ongoing basis so we may close the advert early if all positions are filled before the closing date.

OnFife is an equal opportunities employer.

We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant.

Due to the high number of applications we receive, we are unable to respond to each applicant. If you do not hear within two weeks of the closing date you have not been successful on this occasion but thank you for taking the time to apply.

Visitor Services Assistant – Food & Beverage

JOB PURPOSE
To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure.
Specifically, to ensure the smooth and safe operations in Food & Beverage activities at Threave Garden & Nature Reserve, making the property the best possible place to visit and work.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
To provide a consistently high standard of visitor care at all times
• Welcoming visitors to the site and processing their admission/retail or catering purchase in a friendly, efficient and knowledgeable manner;
• Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act;
• Welcoming International visitors and aiding with specific needs;
• Welcoming groups in an efficient and warm manner;
• Answering visitors’ queries about the site, education facilities and the local area;
• Providing information about the site, its history, contents, offers and merchandise;
• Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

To maintain excellent standards of site and personal presentation at all times
• Ensuring site is ready to open and welcome visitors by the set opening time;
• Wearing correct uniform, name badges, or PPE as required.
• Reporting all instances of damage and wear and tear issues promptly to your line manager;
• Working in harmony with other departments; housekeeping, gardening, grounds maintenance and site repair employees/contractors.

Food & Beverage duties (where applicable)
• To ensure good housekeeping of kitchens, serveries and back of house areas.
• To ensure that merchandising is in accordance with NTS policy.
• To assist in achieving site catering targets and KPI’s.
• To actively upsell products and services to facilitate the visitor’s enjoyment.
• To actively feedback visitor comments to line managers to develop and improve offer, service, operations.
• To work flexibly across departments and sites as needed.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Qualifications
• No formal educational qualification required.
Skills, Experience & Knowledge
Essential:
• Ability to work within a team or independently, with minimal supervision to a high and safe standard.
• Ability to be flexible, in particular to adapt working patterns and tasks to meet day-to-day property needs.
• Ability to adjust pace to match customer flow without compromising quality of service.
• Excellent front of house persona – warm, welcoming, patient and understanding.
• Genuine belief in the value of good customer service.
• Excellent interpersonal and communication skills.
• Demonstrable time management skills and the ability to prioritise.
• Ability to be proactive and to take the initiative as required.

Desirable:
• Demonstrable experience in a customer-facing role or hospitality role, delivering impeccable customer care through excellent inter-personal skills.
• Experience in EPOS style till operation.
• Excellent cash handling skills.
• Excellent selling skills – adaptable to customer type and product.

Visitor Services Assistant

KEY PURPOSE

To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure.
Specifically, to ensure the smooth and safe operations in Admissions, Tours, Retail, Catering and Events activities making the property the best possible place to visit and work.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

To provide a consistently high standard of visitor care at all times

• Welcoming visitors to the site and processing their admission/retail or catering purchase in a friendly, efficient and knowledgeable manner.
• Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act.
• Welcoming International visitors and aiding with specific needs.
• Welcoming groups in an efficient and warm manner
• Answering visitors’ queries about the site, education facilities and the local area.
• Providing information about the site, its history, contents, offers and merchandise.
• Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.
• Occasional guiding duties: booked group visits or Museum/ Cottage highlight tours for general visitors.
To maintain excellent standards of site and personal presentation at all times

• The general ongoing operational cleaning of all areas as necessary, toilet cleaning, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting, and polishing when required.
• Ensuring site is ready to open and
• Welcome visitors by the set opening time.
• Wearing correct uniform, name badges, or PPE as required.
• Reporting all issues of damage and wear and tear, promptly to your Line Manager
• Working in harmony with other departments; housekeeping, gardening, grounds maintenance and site repair employees/contractors.
Financial Responsibilities

• To adhere to all financial procedures to include till operation and banking and safeguarding of monies.

Retail/Catering/Events/Cashier duties

• To ensure good housekeeping of catering kitchens, serveries, back and front of house areas and including dishwashing
• To ensure that retail merchandising is in accordance with NTS policy.
• To assist in achieving site retail/catering/events targets and KPI’s.
• To actively upsell products and services to facilitate the visitor’s enjoyment.
• To actively feedback visitor comments to line managers to develop and improve offer, service, operations.
• To work flexibly across departments and sites as needed.
• To assist with the set-up, stewarding and break-down of events in liaison with the functions and events manager.
• To assist with hospitality events. This includes evening events and staff may be asked to work through into the night hours.
Health and Safety
• To ensure site meets with Health and Safety legislation in liaison with your department manager.
• To ensure that visitors vacate the site at close of business and that the site is secured at end of day.
• To use personal protection equipment as provided and directed by your line manager.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications
• No formal educational qualification required.

Skills, Experience & Knowledge
Essential
• Demonstrable experience in a customer-facing role: sales or ticketing/ event/ admissions and/or retail and/or catering, delivering impeccable customer care through excellent inter-personal skills and food safety standards (where applicable)
• Experience in EPOS style till operation, confidence undertaking till-work and reconciliation.
• Excellent cash handling skills.
• Excellent “front of house” persona – warm, welcoming, patient, understanding.
• Excellent selling skills – adaptable to customer type and product.
• Demonstrable excellent time management skills and the ability to prioritise.
• Flexible, helpful outlook to customers and colleagues.
• An understanding and commitment to the aims and objectives of the National Trust for Scotland.
• Living the values of the National Trust for Scotland and encourage colleagues to do the same.
o The ability and willingness to understand others’ perspectives and to consider the impact of your actions on them and to adapt your actions as necessary.
o The ability and willingness to learn and try new things, to be flexible and step outside of your comfort zone.
o An open and honest way of communicating, ready to ask others for their ideas and to be open to hear and consider different points of view.
o A pro-active approach to taking initiative and to driving forward ideas and projects designed to improve daily operations and deliver an exceptional visitor experience.

Desirable
• Ideally experience in a heritage/tourism environment.
• Food hygiene certificate.
• Basic cooking skills and willingness to be trained.
• Personal Licence for sale of alcohol
• Experience in storytelling and a passion for Scottish heritage and history.
• Ability to work additional hours to suit business needs.
• A full UK driving licence
• Access to your own transport

Leisure Attendant

This is an exciting opportunity to join our Outdoor Team as a Leisure Attendant.

The successful candidate will assist in day to day operations of outdoor facilities; maintaining a high standard of cleanliness and service to customers.

Other duties will include welcoming clients/groups into facilities; patrolling public areas in and around facilities; lone working, setting up and taking down equipment; cash handling and ensuring a high standard of Health & Safety throughout the facility. The successful candidate will also be required to open and close facilities as and when required.

Applicants must be able to use initiative, be able to work alone as well as part of a team and be able to demonstrate good communication and interpersonal skills.

In the Personal Statement, please describe why would you be the best person for this role with OneRen?

Please note this is a 2 week work pattern:

Week 1: Saturday 8:30am – 5:30pm and Sunday 8:30am – 4:30pm

Week 2: Monday to Thursday 5:00pm – 10:00pm

Closing date: 5 October 2025

Interview date: To Be Confirmed

Independent Director

Independent Director, Renfrewshire, Voluntary position

We are seeking a dedicated Board member with strong financial expertise to join OneRen. This is an excellent opportunity to contribute your professional skills to enhance local services and community wellbeing.

Our Board of Directors are responsible for the strategic governance and development of OneRen. The board is made up of Renfrewshire Councillors, independent representatives from the local community and employees of OneRen.

The role of a Director is to direct the affairs of the charity through efficient, effective and accountable governance, ensuring that the organisation is professionally run and acts in accordance with its stated aims and objectives.

Directors are responsible for ensuring OneRen has a clear vision, mission and strategy which fulfils its purpose; to support and challenge the Senior Leadership Team in delivering that strategy and to ensure that it is able to account for its activities and outcomes to the Office of the Scottish Charity Regulator, its funding partners and to the public.

In addition to its governing and leadership role, the Board has responsibility for the sound management of the charity; compliance with the legal and regulatory framework within which

OneRen operates; public accountability for OneRen’s performance and effective delivery of the strategy and services; and to provide direction, support and challenge for the Chief Executive and the Senior Leadership Team.

The Director must ensure that the charity complies with the Companies Act 2006, all other relevant legislation and regulations (including in relation to employment, health & safety, data protection) and operates within the terms of the Memorandum and Articles of Association.

Visitor Services Supervisor – Collections

JOB PURPOSE
The collections and interiors held by the National Trust for Scotland are historically significant and an intrinsic part of the visitor experience. Built for the Kennedy family, one of the oldest clans in Scotland, Culzean Castle is the Trusts flagship property and considered to be Robert Adam’s cliff-top masterpiece.
The VSS Collections Officer at Culzean is responsible for ensuring the highest standards of collections care, preventive conservation, access, and collections management for the extensive and varied collections & historic interiors throughout the castle. Working as part of a multi-disciplinary team, they will ensure the property remains well presented, well cared for, well protected, well documented, engaging and relevant for the benefit and enjoyment of everyone.
The role will be based at Culzean Castle, working with the collections and interiors on site, although there will be opportunities to travel beyond the property on occasion for development and to support and assist other staff across the Trust.
KEY RESPONSIBILITIES
• Conduct Integrated Pest Management checks; monitor & maintain the Environmental Monitoring & Control Systems.
• Work closely with the Regional Conservator to improve and develop the collections care and preventive conservation practices & processes within the castle, improve collections protection, storage and access to collections and archives.
• Manage & develop collections cleaning plans. Conduct the conservation cleaning and train the Visitor Services Assistants to assist with the delivery of the collections cleaning and care of the collections, historic interiors and other collections spaces to a high standard. Recruit, train and supervise volunteers to assist with the collection care across the property as necessary.
• Assist the Regional Conservator and other staff in property wide projects, supervise contractors, ensure the collections and interiors remain protected & cared for during building, filming and other events that impact on the collections.
• Use of Trust systems to monitor the condition, security and location of the collections and interiors across the cluster ensuring any damage, deterioration or threats to the collections are promptly reported and mitigated; assist with object loans, object couriering and acquisitions & disposals: administration of collection enquires.
• Work closely with the relevant property staff to achieve the collections objectives ensuring clear channels of communications are always maintained.
• Work closely with the Regional Curator to assist with the research, exhibition, presentation, and interpretation of collections and interiors.
• Work closely with the Collections Management Team, to ensure that the Trust’s object movement and location procedures are maintained, updated and adhered to so that location inventory information remains accurate. Conduct location checks against the database.
• Purchase, manage and improve conservation / collections care supplies at the property in agreement with budget holders and in consultation with relevant property staff and the Regional Conservator.
• Assist the property staff to ensure the property Collections Emergency Plans are kept up to date, and that emergency response and salvage kit is maintained and fully managed.
• Develop knowledge and understanding of the collections and be a passionate advocate for widening access and engaging visitors. Use social media and work with the wider comms team to further publicise the collections, collections care and conservation work conducted at the castle.
• Duty supervisor/ key holder responsibilities.
• Participation in Culzean Castle and Country Park’s emergency call out protocol. The post holder will act as an out of hours responder for the buildings on site, responding to alarms and emergencies on a rota basis.
REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications
Essential:
• Excellent attention to detail and excellent communication skills
• Demonstrable knowledge and experience of delivering collections care, preventive conservation and collections management practices across a range of materials in a historic house or museum.
• Experience of supervising, training and recruiting staff and volunteers and managing rotas
• Excellent organisational, administrative and time-management skills with the ability to prioritise and re-prioritise workloads to meet changing demands.
• The ability to think & act quickly and remain calm & flexible in changeable circumstances
• The ability to work on-site at height and to undertake physical work including climbing stairs, ladders and scaffold; lifting and carrying objects and heavy equipment.
• Competent and experienced user of Microsoft Office software; particularly Word, Excel and PowerPoint.
• Full UK driving licence.
Desirable
• Conservation qualifications or 3-4 years’ experience of collections care in a historic house setting
• PASMA qualified
• A desire to work with the National Trust for Scotland
• Experience of working with a collections management database and other collections documentation
• Experience of using social media in a workplace context

Tour Guide

We are looking for actors and actresses to deliver Historical/Cultural/Haunted 1700’s Underground/Graveyard walking Tours in Edinburgh’s Old and New Town.

A flair for Drama interspersed with humour is essential, along with clear spoken English. Must reside in Edinburgh or be able to travel for 9:45am starts and 11:15pm finishes. Earnings from £30 for 60 minute tours, £40 for 75-90 minute tours, plus tips, along with flexible hours. Shifts are 3-4 tours over durations of 5.5-7.5 hours depending.

Must be able to work during weekends, evenings, Halloween, Edinburgh Festival Fringe, etc.

Please email in your C.V., both Acting and Academic as well as any references to info@auldreekietours.com.

Our guided walking tours cover Old Town, Greyfriars Cemetery, and our infamous paranormally active vaults dating back to 1700’s that feature a Wiccan Temple, legendary Haunted Vault, Medieval Torture Exhibition.

Visitor Services Supervisor – Functions & Events

Conference & Events Supervisor

Storesperson

Housekeeper

Visitor Services Assistant

Catering Assistants x 3

Visitor Services Assistant – Food & Beverage

Visitor Services Assistant

Leisure Attendant

Independent Director

Visitor Services Supervisor – Collections

Tour Guide

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