Part Time

An exciting opportunity has opened to join the team at The National Wallace Monument as a Visitor Experience Assistant. The successful candidate will be a highly motivated individual, who is committed to delivering a first class customer experience to every visitor at the attraction.

The post is a customer focused role and the holder will be expected to have a good level of background knowledge about the attraction, the surrounding area, as well as Stirling’s wider tourism offering. They will also be required to assess individual visitor needs, upsell products and ensure that each customer receives the highest level of customer service at all times. The successful candidate will need to ensure that all policies and procedures are adhered to, and that the attraction and grounds are being consistently maintained to the highest possible standard.

This position is initially offered on a one-day-per-week basis (7 hours). However, the working hours are subject to change based on business needs and may increase accordingly. The role operates across a seven-day schedule, and availability for weekend work is essential.

Dalkeith Country Park has been enjoyed by visitors for 120 years and its woodlands, riverside trails, cycle tracks and events calendar are valued by locals and visitors from afar. Fort Douglas is an exciting adventure park which is a pull for visitors of all ages, while the stable yard houses Restoration Yard, a unique venture comprising a retail store, restaurant, and wellness space.

We are looking for a Car Parking Assistant to assist our visitors with parking and help keep traffic moving over the busy weekend period and during holidays. With a friendly and professional approach, you will process contactless payments, direct customers to spaces and patrol parking areas. You should demonstrate a positive attitude and good people skills.

• Do you enjoy working outdoors, helping people and have great communication skills?
• Can you demonstrate excellent customer service skills?
• Do you have the maturity and confidence to deal with challenging situations when required?

Hours of work will vary and will include weekends and school holidays.

Interested? Please apply by emailing a copy of your CV and covering letter to recruitment@buccleuch.com.

The closing date for applications is 5 March.

Please view our privacy policy at www.dalkeithcountrypark.co.uk/privacy/

Dalkeith Country Park has been enjoyed by visitors for 120 years and its woodlands, riverside trails, cycle tracks and events calendar are valued by locals and visitors from afar. Fort Douglas is an exciting adventure park which is a pull for visitors of all ages, while the stable yard houses Restoration Yard, a unique venture comprising a retail store, restaurant, and wellness space.

We are looking for Visitor Services Assistants who are enthusiastic and energetic individuals to help us deliver our seasonal activities and assist with the day to day running. If you can help keep our young visitors engaged and want to work in a fun environment with like-minded people then we would love to hear from you!

• Are you friendly and brimming with enthusiasm?
• Can you demonstrate excellent interpersonal skills and the ability to interact with a wide range of people?
• Do you have strong customer service skills and an understanding of the individual needs of our visitors?

Hours of work will vary and will include weekends and school holidays. While similar experience would be desirable, it’s more important that you can demonstrate a positive attitude and are great with people.

Interested? Please apply by emailing a copy of your CV and covering letter to recruitment@buccleuch.com.

The closing date for applications is 5 March.

Please view our privacy policy at www.dalkeithcountrypark.co.uk/privacy/

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Ensure the highest standards of kitchen hygiene, cleanliness, tidiness and related schedules are adhered to.

Cleaning and sterilising countertops, kitchen walls, stoves, ovens, grills and sinks.

Cleaning the entire kitchen once it is closed to ensure it is ready for the next day.

Maintaining the food storage areas like freezers and refrigerators.

Receiving deliveries and organising them in the kitchen.

Washing dirty dishes like cutlery, pots, cutting boards and pans or loading dishes into the dishwasher.

Removing kitchen waste from waste containers and disposing of them properly.

Cleaning and maintaining cooking equipment like cookers, pots and food mixers.

Supporting the Chef in basic food preparation like cutting ingredients, peeling and washing food items.

Follow instructions from Chef and adhere to daily / weekly checklists.

Adhere to the Trust’s “Health & Safety Policy”, being mindful at all times of the health and safety of self, staff, volunteers, and visitors.

Adhere to the Trust’s obligations to minimise impact on the environment, e.g., efficient use of water/heat/light, recycling and the disposal of waste.

Adherence to the COSHH Training provided and control of substances covered by COSHH.

Involvement in the upkeep and maintenance of both the entire department site and, specifically, the F&B outlets.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

To provide a consistently high standard of visitor care at all times

Welcoming visitors to the site and processing their admission/retail purchase in a friendly, efficient and knowledgeable manner.

Welcoming visitors with special needs / impairments and providing a high level of service.

Welcoming International visitors and aiding with specific needs.

Welcoming groups in an efficient and warm manner.

Answering visitors’ queries about the site and the local area.

Proactively engaging with visitors about the site, its history, contents, offers and merchandise.

Promoting the National Trust for Scotland brand, to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

On occasion conduct guided tours of Falkland Palace to the general public and visiting groups.

To maintain excellent standards of the site and personal presentation at all times

Ensuring site is ready to open and welcome visitors by the set opening time.

Wearing correct uniform, name badges, or PPE as required.

Reporting all instances of damage and wear and tear issues promptly to your line manager.

Working in harmony with other departments; Collections Care, Gardening and site repair employees/contractors.

Financial Responsibilities (where applicable)

To adhere to all financial procedures to include till operation and safeguarding of monies: to implement amendments to standard procedure as instructions may dictate.

Visitor Services/Retail/Events/Cashier duties (where applicable)

To ensure that retail merchandising is in accordance with NTS policy.

To assist in achieving site retail/membership/events targets and KPI’s.

To actively upsell products and services to facilitate the visitor’s enjoyment.

To actively feedback visitor comments to line managers to develop and improve offer, service, operations.

To work flexibly across departments and Fife Properties as needed.

To assist with the set-up, stewarding and break-down of events in liaison with the management.

To assist with Heritage Hospitality events. This may include evening work.

To ensure good housekeeping in back of house areas.

Your role of Steward will be a part year permanent position up until 30 September 2025 and is recurring each summer season. The likely start date for this role is in April 2025.

Are you looking for a flexible seasonal job that is both fun and unique? You’ll get an insight into Scotland’s rich history and gain valuable experience in the tourism industry and help bring Scotland’s dramatic history to life for our visitors from across the world. Explore the fascinating stories from Scotland’s past and share your passion with international and local visitors who come to Edzell Castle during the season.

Come and work in Edzell Castle in Edzell, Angus, a county of rolling hills and glens along the stunning east coast of Scotland. A role that will enable you as part of the Visitor & Community team help visitors create memories to last a lifetime at these fantastic properties.

Edzell Castle was home to the Lindsays, a gifted, turbulent and tragic noble family who acquired the estate in 1358. The lordly seat was a motte and bailey residence near the medieval church. In the 1500s, the family built a brand new castle – the one we admire today. What do you know about the Seven Cardinal Virtues, Seven Liberal Arts & the Seven Planetary Deities & how do they relate to the gardens of Edzell, can you excite visitors about that?

Benefits of working with HES

– A generous holiday allowance of 25 days holidays + 11.5 public holidays per year (pro-rata in line with hours/length of contract)
– A Civil Service pension which means you will receive an employer contribution of 27% of your annual salary
– Free entry to Historic Environment Scotland sites (with up to three guests) and all English Heritage, Manx and Cadw properties
– Discounts on 100’s of online retailers
– Interest free loans for bicycles and annual travel passes

Are you a friendly, responsible driver with great customer service skills? Join our team as a Visitor Experience Assistant – Transport at The National Wallace Monument.
The successful candidate will be a highly motivated individual, who is committed to delivering a first class customer experience to every visitor at the attraction.

The main responsibility of the post holder will be to drive and operate the courtesy shuttle bus that provides visitor transport to the entrance level of The National Wallace Monument.

Other responsibilities will also include general, light maintenance duties in and around the grounds of the visitor attraction as and when it is required.

The post is a customer focused role and the holder will be expected to have a good level of background knowledge about the attraction, the surrounding area, as well as Stirling’s wider tourism offering. They will also be required to assess individual visitor needs, upsell products and ensure that each customer receives the highest level of customer service at all times.

The successful candidate will need to ensure that all policies and procedures are adhered to, and that the attraction grounds are being consistently maintained to the highest possible standard.

All applicants must hold a valid UK driving licence and be able to provide the relevant category of vehicles that they are entitled to drive. Driving experience in a similar position is desirable. Weekend availability is essential.

If you’ve got the right skills for the job we want to hear from you.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

The Collections Care Assistant is responsible for a wide variety of duties in connection with the care and conservation of the interiors and collections at Leith Hall. These duties involve the correct handling and conservation cleaning of the collections, in accordance with best-practice at all times, and general housekeeping duties throughout the House.

Specific duties include: · Best-practice conservation cleaning of the collections (furniture, silver, ceramics, glass, works of art, textiles, rugs, books etc.), using property-specific cleaning plans and approved and recommended methods, materials and equipment.

Conducting the daily, weekly, monthly, and annual conservation cleaning of the collections & property including the collection storage areas, the visitor route and visitor services areas

Assisting the property teams to hold functions and events ensuring appropriate conservation standards are upheld.

Monitoring the condition of the collections, both through routine, informal checking and formal record keeping, reporting any concerns, damage or loss to the Collections Management Officer, the Regional Conservator and the Collections Services Team

Accessing the Trusts Collections Management Database, Adlib, obtain information about the collections as and when required.

Contributing to the NTS Integrated Pest Management strategy & assist with required treatments. · Supported by the Collections Management Officer, ensuring sufficient stocks of conservation materials are maintained

Assisting the Collections Management Officer to promote the Property and collections using social media and in house activities and events

Undertaking in-house and external training as appropriate to ensure the highest level of conservation cleaning and collections care is adhered to at the property.

The current duties of this job do not require a criminal records (Disclosure Scotland) check to be carried out.

SCOPE OF ROLE

People Management · Not a line manager but will give direction and support to collection care volunteers and student placements at the property as required. Will also work closely with other property colleagues and will have interaction with other technical/specialist advisory colleagues based in other locations and departments.

Finance Management · Not a budget-holder.

Tools/equipment · Will be a frequent user of cleaning materials and tools. · Will be required to work at height on ladders and scaffold as necessary. · Will be required to access the Trusts Collections Management Database, Adlib, to lookup information on the collections.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

The below outlines the key skills the post-holder will need to possess and exercise. In addition, either knowledge of or experience in the following is required:

Essential

• Sound previous housekeeping experience.

• Be flexible to changing demands of the post.

• Be responsible, thorough and methodical.

• Initiative and the ability to work without supervision, but also as part of a team.

• Personal commitment to high standards of cleaning and maintaining a historic property.

• Attentive to detail with an eye for condition, presentation, and finish.

• Must have an appreciation of the importance of the collections at Leith Hall.

• Must have a genuine understanding of, and belief in, the work of the National Trust for Scotland.

• This is a physical job, which will normally include use of ladders, stepladders, working at heights, lifting, fetching and carrying objects.

• Working flexibly in response to the needs to the business, including evening/weekend work and lone working

• A pro-active approach to taking initiative and to driving forward ideas and projects designed to improve daily operations and deliver an exceptional visitor experience.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Visitor experience

Manage the day-to-day operation of the property and environs to ensure an excellent customer/visitor experience

Develop and promote new products and offers to enhance member and visitor enjoyment, tell the property’s stories and drive visitor numbers, including our Heart of Haddo family experience.

Create a culture of ‘exceptional service, every time’, leading by example with the warm welcome you give

Act as one of the property group’s duty manager team, responsible for ensuring a safe and smooth visitor operation, addressing issues, and opening/closing up the buildings.

Help achieve targets for the completion of visitor surveys to understand more about our visitors.

Supervising our team of Visitor Services Assistants and Volunteers across the site to ensure property standards are maintained.

Retail & Admissions

Work with the team to ensure sales targets are met.

Work with the team to ensure Membership sales on target

Supporting the team with merchandising and stock management.

Support a health & safety culture, ensuring compliance with all mandatory requirements.

Accountable for cost-effective stock management, ordering, storage and wastage control.

Understand and adhere to the sale of alcohol legislation.

Property Management

Working closely with the Visitor Services Manager to ensure Health & Safety procedures, emergency procedures, and environmental procedures are adhered to.

Support Visitor Services Manager with the oversight and maintenance of the buildings.

Responsible for day to day financial administration at the property, including cash/till reconciliation, day-end and week-end reports and reconciliation, completion of the banking processes, and reporting of working hours for payroll.

Work within the budget constraints set for the Property.

Support the Visitor Services Manager & National Estates team with the management of our tenants.

Finance performance

Work closely with the Visitor Services Manager to support with achieving our annual budgets and cost control.

Supervise safe and secure till operations, perform end-of-day income reconciliation as a duty manager and conduct end of month and year financial procedures.

People management

Recruit, induct, develop and performance manage the team of assistants to ensure they are fully equipped and motivated to undertake their front and back-of-house duties

Support the Visitor Services Manager to ensure visitor experience, retail, collection care and housekeeping rotas and holiday allocation meets business needs and staff budgets

Volunteer management – including holding volunteer open days

Enable the team to operate safely to minimise risk of incidents or accidents and take responsibility for emergency procedures

Work closely with specialist advisory colleagues with the North East Regional Team and National Team.