Part Time

JOB PURPOSE
To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining the excellent standards we set across our properties to enable us to provide the best possible experience for our visitors. Providing an efficient, reliable service and high standards in housekeeping based on the needs of the property. Specifically, to ensure that all areas and public areas are cleaned and maintained to the highest standards, to make the property the best possible place to visit and work.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
The Housekeeper is responsible for a wide variety of housekeeping duties in connection with the well-being and care of the visited, non-visited and holiday accommodation at Culzean Castle and Country Parkas per the Trust’s Housekeeping Procedures Manual, including the following:

• Ensuring a high standard of cleanliness to all visited and non-visited areas of the property as directed by your line manager
• The general ongoing operational cleaning of all areas as necessary, as toilet cleaning, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting and polishing when required etc
• Working with the public, cleaning during trading hours.
• Ensuring site is ready to open and welcome visitors by the set opening time
• Actively support the Trust’s Conservation programme and undertake general housekeeping duties to the highest level of care which may include:
• In line with current NTS best practice, clean and care for the collection of furniture, books, artworks, glass, china silverware, other artefacts and delicate fabrics and curtains
• Checking of collections and domestic inventories during changeover
• Reporting losses/breakages, wear and tear and repairs required immediately to your line manager
• Provide support to enable functions and events to be successfully delivered
• Wearing correct uniform, name badges, or PPE as required
• reporting all H&S hazards, fire risks, and instances of damage and wear and tear issues promptly to the Visitor Services Supervisor,
• Routinely clean and look after the holiday accommodation and will involve but is not limited to:
o vacuuming, sweeping, mopping, polishing of floors
o dusting/polishing of surfaces and fittings such as furniture, ornaments, panelling, stairs, and doors
o dusting/wiping of sills, skirtings, door, and window frames
o cleaning of windows
o cleaning of lavatories, sinks, etc
o changing of bed linen and towels, and making of beds
o cleaning of bathroom/toilet areas and fittings
o cleaning of kitchen areas and equipment
o checking functionality of lighting, heating, TV/radio etc
o replenishing of welcome/hospitality trays, and consumables
o cleaning and providing clean laundry for each occupancy
o disposal of general household waste

• To be first point of contact in case of queries or questions from clients regarding the holiday property and to provide additional service or help when requested.
• Assist with the administration of any repair works, liaising with the Visitor Services Supervisor to arrange necessary repairs.
• Monitor the condition of furniture – reporting any loss or damage to the Visitor Services Manager.
• Ensure COVID 19 Guidelines and Safe Systems of Work is implemented effectively within function and with external contractors.
• Undertake any administration required in support of housekeeping, including (but not limited to): planning regimes for routine and in-depth cleaning; stock control and ordering of recommended cleaning consumables/janitorial supplies; recording work undertaken.
• Deliver excellent customer care to foster a friendly and inviting atmosphere for visitors.
• Share in the common responsibility of working in a manner mindful of the Trust’s obligations to minimise impact on the environment, through e.g., efficient use of water/heat/light, recycling and the disposal of waste, and considered use of transport.

In accordance with the property’s procedures, share in the common responsibility for the safe evacuation or management of colleagues and visitors in the event of a fire or security alert or alarm. This includes weekly fire alarm checks whilst cleaning and keeping a record of the checks

The current duties of this job do not require a criminal record (Disclosure Scotland) check to be carried out.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Qualifications
No formal educational qualification required.
Skills, Experience & Knowledge
Essential
• Sound previous housekeeping experience including
• Clean and current driving license
• Cleaning and presentation of areas open to the public or holiday-rental accommodation
• Evidence of acting to identify health and safety issues, required repairs, damage etc.
• Personal commitment to high standards of cleanliness
• Personal commitment to excellence in customer care
• Flexible, helpful outlook to customers and colleagues
• Attentive to detail with an eye for presentation and finish
• Ensure that all activities undertaken are compliant with the Trust’s health and safety policies
• Excellent interpersonal skills, with an ability to get along with a wide range of people
• This is a physical job, which will normally include use of vacuums, carpet cleaners, mop and bucket, lifting, fetching and carrying laundry and objects as well as the ascent and descent of both internal and external stairs
• Working flexibly in response to the needs to the business, including evening/weekend work and lone working
• An understanding and commitment to the aims and objectives of the National Trust for Scotland
• Living the values of the National Trust for Scotland and encourage colleagues to do the same
• The ability and willingness to understand others’ perspectives and to consider the impact of your actions on them and to adapt your actions as necessary.
• The ability and willingness to learn and try new things, to be flexible and step outside of your comfort zone.
• An open and honest way of communicating, ready to ask others for their ideas and to be open to hear and consider different points of view.
• A pro-active approach to taking initiative and to driving forward ideas and projects designed to improve daily operations and deliver an exceptional visitor experience.

The Key Responsibilities, Behaviours and Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

JOB PURPOSE
To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure.
Specifically, to ensure the smooth and safe operations in hospitality services at Culzean.
Core hours will be the minimum hours available, with the opportunity to work additional hours to suit the needs of the business. Must have full weekend availability, hours will be issued on a rota basis.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
To provide a consistently high standard of visitor care at all times
• Welcoming visitors to the site and processing their admission/retail or catering purchase in a friendly, efficient and knowledgeable manner;
• Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act;
• Welcoming International visitors and aiding with specific needs.
• Welcoming groups in an efficient and warm manner
• Answering visitors’ queries about the site, education facilities and the local area;
• Providing information about the site, its history, contents, offers and merchandise;
• Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

To maintain excellent standards of site and personal presentation at all times
• The general ongoing operational cleaning of all areas as necessary, toilet cleaning, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting and polishing when required;
• To ensure good housekeeping of the Eisenhower rooms to include the communal areas, bedrooms & Bathrooms
• Ensuring site is ready to open and welcome visitors by the set opening time;
• Wearing correct uniform, name badges, or PPE as required.
• Reporting all instances of damage and wear and tear issues promptly to your line manager;
• Working in harmony with other departments; housekeeping, gardening, grounds maintenance and site repair employees/contractors.

Financial Responsibilities (where applicable)
• To adhere to all financial procedures to include till operation and banking and safeguarding of monies: to implement amendments to standard procedure as instructions may dictate.

Hospitality/Catering duties
• To ensure good housekeeping of catering kitchens, serveries and back of house areas.
• To actively upsell products and services to facilitate the visitor’s enjoyment.
• To actively feedback visitor comments to line managers to develop and improve offer, service, operations.
• To work flexibly across departments and sites as needed.
• To assist with the set-up, stewarding and break-down of events in liaison with the events coordinator.
• To assist with Hospitality events, the set, break down and food and drink service. Staff may be asked to work through into the night hours.

Health and Safety
• To ensure site meets with Health and Safety legislation in liaison with your department manager.
• To ensure that visitors vacate the site at close of business and that the site is secured at end of day.
• To use personal protection equipment as provided and directed by your line manager

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Qualifications
• No formal educational qualification required.

Skills, Experience & Knowledge
Essential
• Demonstrable experience in a customer-facing retail based role, delivering impeccable customer care through excellent inter-personal skills.
• Demonstrable experience in a catering based role, delivering impeccable customer care and food safety standards.
• Demonstrable experience in sales or ticket/event/admissions – ideally in a heritage/tourism context – with experience and confidence undertaking till-work and cash handling/reconciliation.
• Experience in EPOS style till operation.
• Excellent cash handling skills.
• Excellent “front of house” persona – warm, welcoming, patient, understanding.
• Excellent selling skills – adaptable to customer type and product.
• Demonstrable excellent time management skills and the ability to prioritise.
• Flexible, helpful outlook to customers and colleagues.
• An understanding and commitment to the aims and objectives of the National Trust for Scotland.
• Living the values of the National Trust for Scotland and encourage colleagues to do the same
o The ability and willingness to understand others’ perspectives and to consider the impact of your actions on them and to adapt your actions as necessary.
o The ability and willingness to learn and try new things, to be flexible and step outside of your comfort zone.
o An open and honest way of communicating, ready to ask others for their ideas and to be open to hear and consider different points of view.
o A pro-active approach to taking initiative and to driving forward ideas and projects designed to improve daily operations and deliver an exceptional visitor experience.

Desirable
• Experience in storytelling and a passion for Scottish heritage and history
• Full UK Driving license

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

Job Purpose

Brodick Castle is an idyllic island destination and visitor attraction on the Isle of Arran. As one of the Visitor Services team, you’ll ensure that all visitors receive an excellent visitor experience and leave feeling inspired by this stunning property and its history. This person is frequently in contact with visitors and as such is an ambassador for the Trust, exhibiting consistently excellent customer services while actively promoting the Trust’s aims and services.
KEY RESPONSIBILITIES

To always provide a consistently high standard of visitor care when:
• Welcoming visitors to the site and processing their admissions/food & beverage purchase in a friendly, efficient, and knowledgeable manner.
• welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Equality Act.
• Welcoming International visitors and aiding with specific needs.
• Welcoming groups in an efficient and warm manner.
• Answering visitors’ queries about the site, education facilities and the local area.
• Providing information about the site, its history, contents, offers and merchandise.
• Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.
• To always maintain excellent standards of site and personal presentation.
• The general ongoing operational cleaning of all areas as necessary.
• Ensuring site is ready to open and welcome visitors by the set opening time.
• Wearing correct uniform, name badges, or PPE as required.
• reporting all instances of damage and wear and tear issues promptly to your line manager.
• Working in harmony with other departments; housekeeping, Gardens team, Admissions, Retail, and site repair employees/contractors.

Catering /Retail/Events/Cashier duties

• To ensure good housekeeping of catering kitchens, serveries and back of house areas.
• To ensure that retail merchandising is in accordance with NTS policy.
• To assist in achieving site catering/ retail /events targets.
• To actively upsell products and services to facilitate the visitors’ enjoyment.
• To actively feedback visitor comments to line managers to develop and improve offer, service, operations.
• To work flexibly across departments and sites as needed.
• To handle and prepare food for visitors, along with making and serving hot and cold beverages.

REQUIRED QUALIFICATION, SKILLS, EXPERIENCE & KNOWLEDGE
Essential

• Demonstrable experience in a Food & Beverage based role, delivering impeccable customer care and food safety standards.
• Basic Food Hygiene Qualification (will be expected to undertake if not held)
• Demonstrable experience in sales or ticket/event/admissions – ideally in a heritage/tourism context – with experience and confidence undertaking till-work and cash handling/reconciliation.
• Excellent cash handling skills.
• Excellent “front of house” persona – warm, welcoming, patient, understanding.
• Excellent selling skills – adaptable to customer type and product.
• Flexible, helpful outlook to customers and colleagues.

Desirable

• Demonstrable experience in a customer-facing retail/food & beverage role, delivering impeccable customer care through excellent inter-personal skills.
• Recognised First Aid Qualification
• SCPLH Qualification Alcohol
• Knowledge of HACCP systems
• Access to own transport
• Experience in EPOS style till operation.

The current duties of this job do not require a criminal records (Disclosure Scotland) check to be carried out.

DIMENSIONS AND SCOPE OF JOB

Scale:
• Brodick Castle is a lively National Trust for Scotland property with a busy catering outlet.

People Management:
• Not a line manager but may interact with other NTS staff especially central support teams.
• Will have regular (daily) interaction with members of the public of all ages and abilities.

Financial Responsibilities:
• To adhere to all financial procedures to include till operation and banking and safeguarding of monies: to implement amendments to standard procedure as instructions may dictate.
• Not a Budget Holder

Health and Safety
• To ensure that visitors vacate the site at close of business and that the site is secured at end of day.
• To use personal protection equipment as provided and directed by your line manager
• Will be a frequent user of catering equipment and cleaning chemicals.
• Expected to work within and ensure compliance with the property’s ‘safe systems of work’ (the system for managing health and safety and to ensure site meets with Health and Safety legislation in liaison with your department manager.

JOB PURPOSE
To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure.
Specifically, to ensure the smooth and safe operations of Functions and Events, with occasional work in Admissions, Retail, and Catering activities making the property the best possible place to visit and work.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
• To assist with the set-up, stewarding and break-down of events.
• To assist with hospitality events. Staff may be asked to work through into the night hours.
• To ensure good housekeeping of all event areas, including kitchens, serveries and back of house areas.
• To assist in achieving site retail/catering/events targets and KPI’s.
• To ensure that retail merchandising is in accordance with NTS policy.
• To actively upsell products and services to facilitate the visitor’s enjoyment.
• To actively feedback visitor comments to line managers to develop and improve offer, service, operations.
• To work flexibly across departments and sites as needed.

To provide a consistently high standard of visitor care at all times
• Welcoming guests to various events, and facilitating throughout the evening to ensure an enjoyable and memorable event.
• Welcoming visitors to the site and processing their admission/retail or catering purchase in a friendly, efficient and knowledgeable manner.
• Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act.
• Welcoming International visitors and aiding with specific needs.
• Welcoming groups in an efficient and warm manner.
• Answering visitors’ queries about the site, education facilities and the local area.
• Providing information about the site, its history, contents, offers and merchandise.
• Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

To maintain excellent standards of site and personal presentation at all times
• The general ongoing operational cleaning of all areas as necessary, toilet cleaning, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting and polishing when required.
• Ensuring site is ready to open and welcome visitors by the set opening time.
• Wearing correct uniform, name badges, or PPE as required.
• Reporting all instances of damage and wear and tear issues promptly to your line manager.
• Working in harmony with other departments; housekeeping, gardening, grounds maintenance and site repair employees/contractors.

Financial Responsibilities
• To adhere to all financial procedures to include till operation and banking and safeguarding of monies: to implement amendments to standard procedure as instructions may dictate.

Health and Safety
• To ensure site meets with Health and Safety legislation in liaison with your department manager.
• To ensure that visitors vacate the site at close of business and that the site is secured at end of day.
• To use personal protection equipment as provided and directed by your line manager

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Qualifications

Essential

• No formal educational qualification required (but see “Experience” below).

Desirable
• A full, clean driving license for driving in the UK.

Skills, Experience & Knowledge
Essential
• Demonstrable experience in working at events and hospitality functions of various sizes, preferably in a heritage or cultural setting.
• Demonstrable experience in a customer-facing role, delivering impeccable customer care through excellent inter-personal skills.
• Excellent cash handling skills.
• Excellent “front of house” persona – warm, welcoming, patient, understanding.
• Excellent selling skills – adaptable to customer type and product.
• Demonstrable excellent time management skills and the ability to prioritise.
• Flexible, helpful outlook to customers and colleagues.
• An understanding and commitment to the aims and objectives of the National Trust for Scotland.
• Living the values of the National Trust for Scotland and encourage colleagues to do the same
o The ability and willingness to understand others’ perspectives and to consider the impact of your actions on them and to adapt your actions as necessary.
o The ability and willingness to learn and try new things, to be flexible and step outside of your comfort zone.
o An open and honest way of communicating, ready to ask others for their ideas and to be open to hear and consider different points of view.
o A pro-active approach to taking initiative and to driving forward ideas and projects designed to improve daily operations and deliver an exceptional visitor experience.

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or their general abilities.

JOB PURPOSE
To maximise our visitors’ enjoyment of Mar Lodge Estate by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the property and its assets are clean, tidy, protected and safe.
This exciting and varied role will support our rangers, visitor services, events and holiday let activities when required, helping to make the property the best possible place to visit and work.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
To provide a consistently high standard of visitor care at all times
• Welcoming visitors to the estate/property in a friendly, efficient and knowledgeable manner, answering queries and providing information about the property, facilities and the local area.
• Provide a positive visitor experience to the estate by assisting with housekeeping, carparking, property checks, tours, events and onsite activities when required.
• By maintaining excellent standards of service, optimising opportunities to generate income, and ensuring that the site and its assets are safe and secure you will be a vital part of furthering the valuable work of the National Trust for Scotland
• Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid;
• Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act.

To maintain excellent standards of site and personal presentation at all times
• To assist with the general ongoing operational servicing and delivery of visitor facilities across all areas of the property, including our car parks, public toilets, public rooms and spaces, holiday accommodation and other outlying visitor facilities throughout the property.
• Ensuring the property is clear of debris, rubbish etc and that signage is befitting of a Trust property
• Ensuring the property is ready to accept and welcome visitors by the set operational times
• Wearing correct uniform, name badges, or PPE as required.
• Reporting all instances of damage and wear and tear issues promptly to your line manager
• Participate in a duty rota to ensure that visitor’s needs out with normal working hours are supported.

Other duties (where applicable)
• To assist in achieving site events targets and KPI’s.
• To actively upsell products and services to facilitate the visitor’s enjoyment.
• To work flexibly across departments and sites as needed.

Health and Safety
• To ensure site meets with Health and Safety legislation in liaison with your department manager.
• To ensure that the site is secured at end of day.
• To use personal protection equipment as provided and directed by your line manager

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Qualifications
• No formal educational qualification required.

Skills, Experience & Knowledge
Essential
• Demonstrable experience in a customer-facing role, delivering impeccable customer care through excellent inter-personal skills and personal standards.
• Excellent “front of house” persona – warm, welcoming, patient, understanding with a flexible and helpful outlook.
• Be responsible and proactive, ensuring all day-to-day tasks are completed as instructed
• Demonstrable excellent time management skills and the ability to prioritise.
• Ability to work within a team or independently to a high and safe standard
• The ability to take the initiative and address problems or deal with tasks as they arise.
• Full UK driving licence and access to own transport
• Living the values of the National Trust for Scotland and encourage colleagues to do the same
o The ability and willingness to understand others’ perspectives and to consider the impact of your actions on them and to adapt your actions as necessary.
o The ability and willingness to learn and try new things, to be flexible and step outside of your comfort zone.
o An open and honest way of communicating, ready to ask others for their ideas and to be open to hear and consider different points of view.

Desirable
• Experience in housekeeping or equivalent.
• Recognised First Aid Qualification
• An understanding and commitment to the aims and objectives of the National Trust for Scotland.
• A passion for Scottish heritage and history

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

Duty Manager Opportunity!

We are Glengoyne. Since 1833, we have been making our wonderful malt whisky… We have a multi award-winning premium whisky and our visitor experience is rated on Trip Advisor as one of Scotland’s top-rated tourist attractions! Nestled in a beautiful and picturesque setting just north of Glasgow, stands our beautiful Glengoyne Distillery. At the heart of our brand, product and experience are our people… it’s our people who make all of the magic happen!

We currently have an exciting opportunity for a Brand Homes Duty Manager to join our established, hardworking team at the Glengoyne Distillery on a part time basis. The role holder will be part of the sites management team and be responsible for leading the established team of Distillery Ambassadors, in the delivery of tours, tastings, events, trade visits and all visit related activity to a high standard. It truly is an exciting time for our Brand Home and this could be an excellent opportunity for someone who has true passion and is dedicated to providing an exceptional visitor experience in a warm and friendly environment.

In order to be considered for this opportunity, we are looking for candidates who have previous experience in a similar role to ours and can clearly demonstrate they have exceptional customer service and people management skills, ideally within a visitor attraction and/or hospitality environment. Previous experience within the whisky and spirits industry would be beneficial but not essential.

We are looking for someone with a charismatic, warm and engaging personality, who is able to lead a successful team of individuals, establishing a warm and friendly culture. An effective communicator who can build strong relationships, and work together with the team to deliver a seamless service which will excite and delight our customers. We are looking for candidates who have an eye for detail and a drive for ongoing improvement!

We operate annualised hours, therefore previous experience of managing these operationally would be advantageous.

Candidates must also have a true and authentic passion for our Glengoyne brand and be able to help translate brand values and ethos throughout all aspects of the operational world.

Glengoyne is located North of Glasgow on the A81 at Dumgoyne, and as a result of the location, applicants must live within commuting distance to the distillery and have access to their own transport. Candidates must also be able to demonstrate that they currently have the required documents to live and work in the UK.

Please note, this is an open application window therefore we may close the advert at any point depending on the candidate applications received, so our recommendation is that you apply early to ensure you do not miss out!

Join our team as an Evening Tour Guide at The Real Mary King’s Close

The Real Mary King’s Close is buried deep beneath Edinburgh’s Royal Mile. On their fully guided tour, guests follow Edinburgh’s past residents in these underground alleyways and hear the real stories of the people who lived, worked and died there. Join us to experience over 400 years of history and unlock the secrets of Edinburgh’s only preserved 17th-century street.

An opportunity has arisen to contribute to the further success of this attraction and we require a Tour Guide and Guest Services Team Member. Through our exceptional training programme, you will have the skills to lead our guided tours as well as greeting guests, processing bookings and working in our café.

As a Tour Guide, you will deliver an exceptional experience ensuring all of our guests take away lasting memories.

Using a mix of expert knowledge and humour, you will be hosting and delivering scripted content with an injection of your own creative flair. We are looking for people who enjoy being centre stage and bags of personality is a must. This role will offer the right candidate the opportunity to be part of a team to have fun delivering exceptional guest experience.

The role also includes assisting with private evening hire and event operations as and when required.

We are looking for team members with sparkle and passion, that are genuinely interested in providing high quality guest service and telling the stories of our unique attraction. A team playing attitude is a must.

In return, we will invest in your career. We offer:
• Support from a Wellness Group – with monthly events
• Access to ASVA Cards
• An additional day off for your birthday
• Healthcare Cash plan scheme and much more…

Contract: 0-24 hours per week available. Fixed Term (May – September) Contract. Weekends & Bank Holidays included.

This role is late nights only – the latest finishing time would be 11:15pm

Salary: £10.52-10.90 per hour (dependant on cross-training)

A full Job Description can be downloaded from our website.

Need more inspiration to apply? Here is what our current team have to say about working at The Real Mary Kings Close (figures from our November 2022 engagement survey): 96% of our team are proud to work for The Real Mary Kings Close so we can guarantee you will be joining a passionate team!

We look forward to reviewing your application!

Please note that the closing date for this role is the 2nd May 2023 and interviews will be scheduled for the week commencing 1st May 2023.

Join our team as a Tour Guide at The Real Mary King’s Close

The Real Mary King’s Close is buried deep beneath Edinburgh’s Royal Mile. On their fully guided tour, guests follow Edinburgh’s past residents in these underground alleyways and hear the real stories of the people who lived, worked and died there. Join us to experience over 400 years of history and unlock the secrets of Edinburgh’s only preserved 17th-century street.

An opportunity has arisen to contribute to the further success of this attraction and we require a Tour Guide and Guest Services Team Member. Through our exceptional training programme, you will have the skills to lead our guided tours as well as greeting guests, processing bookings and working in our café.

As a Tour Guide, you will deliver an exceptional experience ensuring all of our guests take away lasting memories.

Using a mix of expert knowledge and humour, you will be hosting and delivering scripted content with an injection of your own creative flair. We are looking for people who enjoy being centre stage and bags of personality is a must. This role will offer the right candidate the opportunity to be part of a team to have fun delivering exceptional guest experience.

The role also includes assisting with private evening hire and event operations as and when required.

We are looking for team members with sparkle and passion, that are genuinely interested in providing high quality guest service and telling the stories of our unique attraction. A team playing attitude is a must.

In return, we will invest in your career. We offer:
• Support from a Wellness Group – with monthly events
• Access to ASVA Cards
• An additional day off for your birthday
• Healthcare Cash plan scheme and much more…

Contract: 0-24 hours per week available. Fixed Term (May – September) Contract. Weekends & Bank Holidays included.

We ask that all candidates have availability to work weekends and late nights.

Salary: £10.52-10.90 per hour (dependant on cross-training)

A full Job Description can be downloaded from our website.

Need more inspiration to apply? Here is what our current team have to say about working at The Real Mary Kings Close (figures from our November 2022 engagement survey): 96% of our team are proud to work for The Real Mary Kings Close so we can guarantee you will be joining a passionate team!

We look forward to reviewing your application!

Please note that the closing date for this role is the 2nd May 2023 and interviews will be scheduled for the week commencing 1st May 2023.