Part Time

JOB PURPOSE
To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining the excellent standards we set across our properties to enable us to provide the best possible experience for our visitors. Providing an efficient, reliable service and high standards in housekeeping based on the needs of the property. Specifically, to ensure that all areas and public areas are cleaned and maintained to the highest standards, to make the property the best possible place to visit and work.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
The Housekeeper is responsible for a wide variety of housekeeping duties in connection with the well-being and care of the visited, non-visited and holiday accommodation at Culzean Castle and Country Parkas per the Trust’s Housekeeping Procedures Manual, including the following:

• Ensuring a high standard of cleanliness to all visited and non-visited areas of the property as directed by your line manager
• The general ongoing operational cleaning of all areas as necessary, as toilet cleaning, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting and polishing when required etc
• Working with the public, cleaning during trading hours.
• Ensuring site is ready to open and welcome visitors by the set opening time
• Actively support the Trust’s Conservation programme and undertake general housekeeping duties to the highest level of care which may include:
• In line with current NTS best practice, clean and care for the collection of furniture, books, artworks, glass, china silverware, other artefacts and delicate fabrics and curtains
• Checking of collections and domestic inventories during changeover
• Reporting losses/breakages, wear and tear and repairs required immediately to your line manager
• Provide support to enable functions and events to be successfully delivered
• Wearing correct uniform, name badges, or PPE as required
• reporting all H&S hazards, fire risks, and instances of damage and wear and tear issues promptly to the Visitor Services Supervisor,
• Routinely clean and look after the holiday accommodation and will involve but is not limited to:
o vacuuming, sweeping, mopping, polishing of floors
o dusting/polishing of surfaces and fittings such as furniture, ornaments, panelling, stairs, and doors
o dusting/wiping of sills, skirtings, door, and window frames
o cleaning of windows
o cleaning of lavatories, sinks, etc
o changing of bed linen and towels, and making of beds
o cleaning of bathroom/toilet areas and fittings
o cleaning of kitchen areas and equipment
o checking functionality of lighting, heating, TV/radio etc
o replenishing of welcome/hospitality trays, and consumables
o cleaning and providing clean laundry for each occupancy
o disposal of general household waste

• To be first point of contact in case of queries or questions from clients regarding the holiday property and to provide additional service or help when requested.
• Assist with the administration of any repair works, liaising with the Visitor Services Supervisor to arrange necessary repairs.
• Monitor the condition of furniture – reporting any loss or damage to the Visitor Services Manager.
• Ensure COVID 19 Guidelines and Safe Systems of Work is implemented effectively within function and with external contractors.
• Undertake any administration required in support of housekeeping, including (but not limited to): planning regimes for routine and in-depth cleaning; stock control and ordering of recommended cleaning consumables/janitorial supplies; recording work undertaken.
• Deliver excellent customer care to foster a friendly and inviting atmosphere for visitors.
• Share in the common responsibility of working in a manner mindful of the Trust’s obligations to minimise impact on the environment, through e.g., efficient use of water/heat/light, recycling and the disposal of waste, and considered use of transport.

In accordance with the property’s procedures, share in the common responsibility for the safe evacuation or management of colleagues and visitors in the event of a fire or security alert or alarm. This includes weekly fire alarm checks whilst cleaning and keeping a record of the checks

The current duties of this job do not require a criminal record (Disclosure Scotland) check to be carried out.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Qualifications
No formal educational qualification required.
Skills, Experience & Knowledge
Essential
• Sound previous housekeeping experience including
• Clean and current driving license
• Cleaning and presentation of areas open to the public or holiday-rental accommodation
• Evidence of acting to identify health and safety issues, required repairs, damage etc.
• Personal commitment to high standards of cleanliness
• Personal commitment to excellence in customer care
• Flexible, helpful outlook to customers and colleagues
• Attentive to detail with an eye for presentation and finish
• Ensure that all activities undertaken are compliant with the Trust’s health and safety policies
• Excellent interpersonal skills, with an ability to get along with a wide range of people
• This is a physical job, which will normally include use of vacuums, carpet cleaners, mop and bucket, lifting, fetching and carrying laundry and objects as well as the ascent and descent of both internal and external stairs
• Working flexibly in response to the needs to the business, including evening/weekend work and lone working
• An understanding and commitment to the aims and objectives of the National Trust for Scotland
• Living the values of the National Trust for Scotland and encourage colleagues to do the same
• The ability and willingness to understand others’ perspectives and to consider the impact of your actions on them and to adapt your actions as necessary.
• The ability and willingness to learn and try new things, to be flexible and step outside of your comfort zone.
• An open and honest way of communicating, ready to ask others for their ideas and to be open to hear and consider different points of view.
• A pro-active approach to taking initiative and to driving forward ideas and projects designed to improve daily operations and deliver an exceptional visitor experience.

Fixed term (to 31st October 23)
or permanent role available, 18 hours per week

Buccleuch is a diverse and innovative business with a passion for sustainable land use in rural Britain. People are at the heart of Buccleuch, in particular, colleagues, tenants, customers and visitors. Our commercial enterprises, including leisure & hospitality, agriculture, forestry, energy, rural estates and commercial property, provide approximately 500 jobs in local communities.

We are looking for a proactive individual to manage the cleaning and laundry operation at Dabton House, a unique historic, listed building which will host weddings, family groups and shoot parties. Guest expectations will be high, therefore, comfort, cleanliness and a warm welcome will be key; if you are passionate about helping us achieve these, we want to hear from you!

• Can you demonstrate exemplary standards and an eye for detail?
• Do you have experience of holiday let, hotel or private house cleaning?
• Are you hardworking and professional with a flexible approach to work?

Candidates will ideally be available to commence employment from June.

Interested? Please apply by emailing a copy of your CV and covering letter to recruitment@buccleuch.com.

The closing date for applications is 14 April.

Please view our privacy policy at https://www.buccleuch.com/privacy-cookies/

We’re looking for people who can tell a great story and bring the history of Scottish coal mining alive. Experience working in the mining industry is a desirable but the ability to learn the history, engage visitors, adapt to your audience and embrace the aims and objectives of the National Mining Museum Scotland Trust is essential.

Post: Tour Guides (Part-time)
Working Patterns:
Part-time Permanent
Tour Guides work on a rotational shift pattern as followed:
Apr to Oct – 7 days on then 7 days off
Nov to Mar – 7 days on then 14 days off

Fixed-Term Seasonal
Seasonal contract from June to October 2019. A seasonal tour guide is required to work to cover large group and school bookings, tour guides holidays and sickness. Due to the nature of the business hours will vary but be consistent.

Application Deadline: Friday 07 April 2023
Start Date: Wednesday 03 May 2023

BACKGROUND
National Mining Museum Scotland Trust (NMMST) is the national body responsible for the preservation and interpretation of Scotland’s Mining Heritage. Our core purpose is to preserve our internationally important collection and estate through encouraging and supporting a wide ranging audience through access and participation in visitor experiences and developing learning resources.

TOUR GUIDE AIMS
Visitors are essential to the success of the Museum and the Visitor Services front of house team and we aim to exceed their expectations. Tour Guides are key to providing a 5 star experience to our customers in keeping with the Museum’s aims and objectives. Tour Guides are responsible for providing guided tours within the allocated times, engaging visitors in the exhibition floors, orientating visitors and making sure they have all the information they need to enjoy their visit. Tour Guides inform visitors about the amazing work we do and promote all aspects of the museum.

Post Title: Visitor Services Assistant (Part time – 2 days – Friday and Saturday)
Department: Visitor Services
Reports To: Marketing & Events Manager

BACKGROUND
National Mining Museum Scotland is the national body responsible for the preservation and interpretation of Scotland’s Mining Heritage. Our core purpose is to preserve our internationally important collection and estate through encouraging and supporting a wide ranging audience through access and participation in visitor experiences and developing learning resources.

VISITOR SERVICES AIMS
Visitors are an essential part of the Museum and we aim to exceed their expectations. Visitor Services Assistants (VSA) are key to providing visitors with a 5 star level of customer service – from the moment they enter the museum – setting them up for an amazing experience for the rest of the day. VSA’s are responsible for answering queries, orientating visitors and making sure they have all the information they need to enjoy their visit. VSA’s inform visitors about the amazing work we do and what their tickets/purchases fund.

PURPOSE OF POST

 To provide a high quality customer service to ensure that NMMS visitors of all ages have an enjoyable experience that informs, educates and inspires.

KEY RESPONSIBILITIES
 Greet each customer in a friendly and approachable manner
 Orientate visitors by informing them of facilities on site
 Proactively undertake visitor surveys and input results into the database
 Inform visitors about NMMS programmes and events and sell tickets when appropriate
 Sell tickets to visitors and up-sale appropriately
 Keep accurate records of tour numbers and communicate with guides
 Serve as first point of contact for telephone enquires

 Accept deliveries, goods match shop stock and report any discrepancies to line manager
 Order, unpack, label and store or shelve shop stock
 Monitor and report on shop stock levels
 Maintain the appearance of the shop to a high standard ensuring that stock is displayed in an attractive manner, shelves are dusted, glass cases are clean and shop talkers are displayed

 Commit to good Health and Safety practice and ensure familiarity with NMMS health and safety policies, procedures and guidelines
 Maintaining a safe and clean environment
 Regularly check exhibition areas and report any issues

 Assist in the preparation and delivery of educational tours, learning activities and museum events
 Undertake such duties and responsibilities that may be reasonably required by NMMS

Haddo House

Haddo House is located around 5 miles from the village of Tarves, set within extensive country park, it is a magnificent example of a Scottish stately home in the Palladian style. The elegant and luxurious interior are home to an extensive art collection, including 85 paintings of Aberdeenshire castles by acclaimed Victorian artist James Giles

An exciting opportunity to be a part of the on-going development of the Haddo House terrace gardens. The gardens are a vibrant and exciting garden to work within.

Its long and varied history underpins the whole estate and its management with the gardens forming an integral part of the overall visitor experience. The gardens are always evolving within its historical framework both as a plantsman’s garden and as a living work of art. We are seeking a suitably skilled and motivated individual to join us to continue its reputation and extend its interest to all visitors.

Outside the terrace garden, there are a series of informal lawns and landscape trees which lead the visitor in to the wider designed landscape and join with the Country Park and the impressive Scots Mile.

This regionally significant House and the wider country park welcome over 200,000 visitors a year; a competent and enthusiastic gardener is required to complete and compliment the staff structure. An eye for detail as well as flair for creating a beautiful visitor environment is essential.

JOB PURPOSE

Under the direction of the First gardener in the first instance but reporting to the Head Gardener, to ensure that the garden and estate are managed and maintained to a high standard in line with the aims and objectives of the National Trust for Scotland.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

1. Assisting with general horticultural duties to the required standards expected by the Trust and for the maximum safety of, and enjoyment by, visitors. Activities may include:
a. Grass-cutting, strimming, hedge-cutting and raking/collection
b. Cutting of lawn edges
c. Hand-weeding of beds and borders
d. Weeding, watering and feeding
e. Planting out ( under direction of staff)
f. Application of mulches

2. Assisting with general property maintenance duties and for the maximum safety of, and enjoyment by, visitors. Activities may include:
a. Refuse disposal
b. Raking gravel paths

3. Assisting as required with the general enjoyment of the gardens and estate by:
a. Responding to general visitor enquiries
b. Assisting at events held within the garden or on the estate

4. Assisting with interpretation activities such as answering basic horticultural enquiries from visitors and providing clear and accurate plant labeling.

5. Working with the full time staff to foster positive relationships with local communities, visitors and promoting the work of the Trust, and actively seeking opportunities to increase Trust membership

6. Working with volunteers to ensure they deliver required outputs at the appropriate standard and gain benefits from their volunteering

7. Ensuring compliance with the Trust’s health, safety and environment policies and procedures to ensure the safety of staff, volunteers and visitors. This includes recognition of the Trust’s environmental policy with respect to sustainable gardening policies.

This role does not require you to undertake a criminal records check.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications
 No formal educational qualifications required – but previous gardening or grounds-keeping experience is highly desirable
 Driving License, valid for driving within the UK

Experience

Essential
 Should be experienced with a wide range of hand tools and basic machinery / equipment (e.g. lawn mowers, strimmer) or willing to be trained
 Excellent interpersonal and communication skills, confident in interacting and dealing with a wide range of people, and able to represent the Trust
 Some practical knowledge of Health and Safety processes and the ability to work effectively within these processes
 Capable of working effectively within a team environment, but equally able to work unsupervised
 Good organisational and time management skills – including the ability to prioritise work where necessary
 Must have a genuine understanding of, and belief in, the work of the National Trust for Scotland

Desirable
 A genuine love for gardening and garden maintenance is highly desirable
 Experience of working in a garden open to the public
 Competent IT skills sufficient for use of the internet and for completing intranet training modules
 Ride-on mower experience

DIMENSIONS AND SCOPE OF JOB

People Management
 Will work closely with the Head Gardener and Gardener and other property staff
 Will regularly work with a team of garden volunteers
 Will have daily interaction with members of the public of all ages and abilities

Finance Management
 Not a budget-holder but will be expected to take responsibility for effective management of Trust resources in the allocated areas (e.g. compost, materials etc)

Tools / equipment / systems
 Will be a frequent user of powered tools such as mowers, strimmers, hedge-cutters
 Will be a frequent user of hand tools such as spades, forks, trowels, rakes, hoes, shears and secateurs

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

Other information
This job involves considerable outdoor physical activity in all weathers.

JOB PURPOSE
Here at National Trust for Scotland’s beautiful Brodie Castle we are looking for energetic, cheerful, and talkative individuals to join our amazing Food and Beverage team. No previous experience is needed, we would just love to hear from people who can interact and chat with our guests and make them feel welcomed and valued from the minute they arrive until we wish them farewell. This role is vital in providing our guests with the best possible service in whichever food outlet they have chosen to visit and helping our visitors to create wonderful memories. The role is varied and you may be creating the best barista coffee, making up a sandwich or serving a refreshing ice cream but whatever you are doing you’ll help us maximise all charity income opportunities through excellent customer service, product knowledge and taking pride in everything we do.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
To provide a consistently high staard of visitor care at all times
• Welcoming visitors to the site and processing their catering purchase in a friendly, efficient and knowledgeable manner;
• Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act;
• Welcoming International visitors and aiding with specific needs.
• Welcoming groups in an efficient and warm manner
• Answering visitors’ queries about the site, education facilities and the local area;
• Providing information about the site, its history, contents, offers and merchandise;
• Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

To maintain excellent standards of site and personal presentation at all times
• The general ongoing operational cleaning of all areas as necessary, toilet cleaning, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting and polishing when required;
• Ensuring site is ready to open and welcome visitors by the set opening time;
• Wearing correct uniform, name badges, or PPE as required.
• Reporting all instances of damage and wear and tear issues promptly to your line manager;
• Working in harmony with other departments; housekeeping, gardening, grounds maintenance and site repair employees/contractors.

Other duties (as required)
• To ensure good housekeeping of catering kitchens, serveries and back of house areas.
• To ensure that catering merchandising is in accordance with NTS policy.
• To assist in achieving site catering targets and KPI’s.
• To actively upsell products and services to facilitate the visitor’s enjoyment.
• To actively feedback visitor comments to line managers to develop and improve offer, service, operations.
• To work flexibly across departments and sites as needed.
• To assist with the set-up, stewarding and break-down of events in liaison with the events coordinator.
• To assist with Hospitality events. Staff may be asked to work through into the night hours.

Financial responsibilities

• To adhere to all financial procedures to include till operations and cash reconciliation duties.
• Help achieve sales targets and membership recruitment targets.
• Upsell products within the café.
• Actively feedback visitor comments to line managers to improve offer, service and operation.

Health and Safety
• To ensure site meets with Health and Safety legislation in liaison with your department manager.
• To ensure that visitors vacate the site at close of business and that the site is secured at end of day.
• To use personal protection equipment as provided and directed by your line manager.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Essential:
• Ability to work within a team or independently, with minimal supervision to a high and safe standard.
• Ability to be flexible, to adapt working patterns and tasks to meet day-to-day variations in visitors, catering and general property needs.
• Ability to adjust pace to match customer flow without compromising quality of service.
• Excellent front of house persona – warm, welcoming, patient and understanding.
• Genuine belief in the value of good customer service.
• Good interpersonal and communication skills.
• Demonstrable time management skills and the ability to prioritise.

Desirable:
• Previous Hospitality/tourism/sales/catering experience
• Interest in nature and the outdoors

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

JOB PURPOSE
Do you have a passion for food and dedicated to high levels of customer service?
Visiting our Café is an essential part of the visitor experience for those coming to Newhailes House and Gardens the role of the Visitor Service Assistant – Kitchen Assistant is to make it a positive and memorable part of a visitor’s day with us. Our café is a busy operation, and the ideal candidate should be experienced in a high volume, fast paced environment.
You will assist the Head Chef in the day to day management of the kitchen to ensure that all targets are met and that all visitors receive the highest level of visitor experience standards.
You must have full weekend availability, hours will be issued on a rota basis.
We pride ourselves on creating a team work ethic here at Newhailes House so you may be required for additional support with other areas such as serving in the cafe.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
 Contribute to food production as per the menu cycle/specification.
 Keeping up to date HACCP, COSHH checklists and temperature sheets.
 Ensure high standards of kitchen hygiene, cleanliness, tidiness and related schedules.
 Use fresh produce and ingredients whenever and where-ever is possible and minimise wastage.
 Maintain a high standard of food presentation to the customer.
 Share in the common responsibility of implementing the Trust’s “Health & Safety Policy”, being mindful at all times of the health and safety of self, staff, volunteers, and visitors.
 Share in the common responsibility of working in a manner mindful of the Trust’s obligations to minimise impact on the environment, through e.g. efficient use of water/heat/light, recycling and the disposal of waste, considered use of transport.
 Help to reduce occurrences where Health or Safety of yourself and other employees may be put in jeopardy.
 Adherence to the COSHH Training provided and control of substances covered by COSHH.
 Involvement in the upkeep and maintenance of both the kitchen and café areas.
 Assist with daily cleaning and pot wash duties.

SCOPE OF ROLE
Location
The post holder will be based at Newhailes but may also be expected to work in other Edinburgh cluster properties and at special events/functions when required.
People Management
The post holder does not direct line manage any team.
Financial Management
Not a budget holder but responsible for the day- to -day management of stock
REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Essential
 Experience working in a similar, quick service, environment and delivering the best visitor service.
 Practical experience of food preparation and service.
 Previous experience working in a team.
 Ability to follow instruction and work independently off own initiative.
 Skill in establishing priorities and managing workload.
 Keen interest in food.
Desirable
 Awareness of what the National Trust for Scotland sets out to achieve.
 High standard of presentation and service (experience an advantage).
 Intermediate Food Hygiene Certificate.

The Key Responsibilities and Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.