Part Time

Dalkeith Country Park has been enjoyed by visitors for 120 years and its woodlands, riverside trails, cycle tracks and events calendar are valued by locals and visitors from afar. Fort Douglas is an exciting adventure park which is a pull for visitors of all ages, while the stable yard houses Restoration Yard, a unique venture comprising a retail store, restaurant, and wellness space.

We are looking for Car Parking Attendants to assist our visitors with parking and help keep traffic moving over the busy weekend period. With a friendly and professional approach, you will process contactless payments, direct customers to spaces and patrol parking areas. You should demonstrate a positive attitude and good people skills.

• Do you enjoy working outdoors, helping people and have great communication skills?
• Can you demonstrate excellent customer service skills?
• Do you have the maturity and confidence to deal with challenging situations when required?

You will normally work 8 to 16 hours on Saturday and/or Sunday each week and these will increase over the holidays and peak season.

Interested? Please apply by emailing a copy of your CV and covering letter to recruitment@buccleuch.com

The closing date for applications is 31 March

Please view our privacy policy at www.dalkeithcountrypark.co.uk/privacy/

JOB PURPOSE
To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure. Specifically, to ensure the smooth and safe operations in retail and admission and making Threave Gardens & Nature Reserve the best possible place to visit and work.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
To provide a consistently high standard of visitor care at all times
• Welcoming visitors to the site and processing their admission/retail purchase in a friendly, efficient and knowledgeable manner
• Providing information about the site, its history, contents, offers and merchandise
• Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

To maintain excellent standards of site and personal presentation at all times
• Ensuring site is ready to open and welcome visitors by the set opening time
• Wearing correct uniform, name badges, or PPE as required.
• Reporting all instances of damage and wear and tear issues promptly to your line manager
• Working in harmony with other departments; food & beverage, housekeeping, gardening, estate and site repair employees/contractors.

Financial Responsibilities
• To adhere to all financial procedures to include till operation and banking and safeguarding of monies: to implement amendments to standard procedure as instructions may dictate.

Retail/Admission/Plant Sales and other duties
• To ensure good housekeeping of and back of house areas, including Plant Sales
• To ensure that retail merchandising is in accordance with NTS policy.
• To assist in achieving site targets and KPI’s.
• To actively upsell products and services to facilitate the visitor’s enjoyment.
• To actively feedback visitor comments to line managers to develop and improve offer, service, operations.
• To work flexibly across departments and sites as needed.

Health and Safety
• To ensure site meets with Health and Safety legislation in liaison with your department manager.
• To ensure that visitors vacate the site at close of business and that the site is secured at end of day.
• To use personal protection equipment as provided and directed by your line manager

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Qualifications
• No formal educational qualification required.

Skills, Experience & Knowledge
Essential
• Demonstrable experience in a customer-facing retail-based role, delivering high levels of customer care through excellent inter-personal skills,
• Experience and confidence undertaking till-work and cash handling/reconciliation.
• Excellent selling skills – adaptable to customer type and product.
• Flexible, helpful outlook to customers and colleagues.
• An understanding and commitment to the aims and objectives of the National Trust for Scotland.
• Living the values of the National Trust for Scotland and encourage colleagues to do the same
o The ability and willingness to understand others’ perspectives and to consider the impact of your actions on them and to adapt your actions as necessary.
o The ability and willingness to learn and try new things, to be flexible and step outside of your comfort zone.
o An open and honest way of communicating, ready to ask others for their ideas and to be open to hear and consider different points of view.
o A pro-active approach to taking initiative and to driving forward ideas and projects designed to improve daily operations and deliver an exceptional visitor experience.

Desirable
• Experience using an EPOS system

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

Purpose of the role

To assist the Head Chef in the day-to-day management of the Catering & Hospitality offer at Robert Burns Birthplace Museum to ensure that all targets are met and all visitors receive the highest level of visitor experience standards.

Key Responsibilities
• Contribute to food production as per the menu cycle/specification and event Food Production (corporate, hospitality, meetings etc)
• Keeping up to date HACCP, COSHH checklists and temperature sheets.
• Ensure high Standards of Kitchen Hygiene, Cleanliness, Tidiness and related Schedules
• Use fresh Produce and Ingredients whenever and where-ever is possible and minimise wastage.
• Maintain a high standard of Food Presentation to the Customer
• Share in the common responsibility of implementing the Trust’s “Health & Safety Policy”, being mindful at all times of the health and safety of self, staff, volunteers, and visitors.
• Share in the common responsibility of working in a manner mindful of the Trust’s obligations to minimise impact on the environment, through e.g. efficient use of water/heat/light, recycling and the disposal of waste, considered use of transport
• Help to reduce occurrences where Health or Safety of yourself and other employees may be put in jeopardy
• Adherence to the COSHH Training provided and control of substances covered by COSHH
• Involvement in the upkeep and maintenance of both the entire department site and, specifically, the Catering Outlets
• Assist with daily cleaning and pot wash duties

SCOPE OF ROLE
Location – The post holder will be based at the Robert Burns Birthplace Museum but may also be expected to work in the Education Building kitchen and at special events/functions throughout the site when required.

People Management
• The Post Holder does not direct line manage any team

Financial Management
• Not a budget holder but responsible for the day- to -day management of stock

Skills, experience & knowledge

Essential:
• Experience working in a similar, quick service, environment and delivering the best visitor service
• Practical experience of food preparation and service
• Previous experience working in a team
• Ability to follow instruction and work independently off own initiative
• Skill in establishing priorities and managing workload
• Keen interest in food

Desirable:
• Awareness of what the National Trust for Scotland sets out to achieve
• High standard of presentation and service (experience an advantage)

The Key Responsibilities, and Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

JOB PURPOSE

Do you have a passion for food and dedicated to high levels of customer service?

Visiting our Café is an essential part of the visitor experience for those coming to Pollok House and the role of the Visitor Service Assistant – Food & Beverage is to make it a positive and memorable part of a visitor’s day with us. Our café is a busy operation, and the ideal candidate should be experienced in a high volume, fast paced environment. Barista experience would be beneficial for this role however training will be given.
We also operate as a function venue so this role will be required to work evenings on occasion to assist with weddings or other events. Previous experience in a function venue dealing with large scale dinner service and bar service would be beneficial.

Core hours will be the minimum hours available, with the opportunity to work additional hours to suit the needs of the business. Must have full weekend availability, hours will be issued on a rota basis.
We pride ourselves on creating a team work ethic here at Pollok house so you may be required for additional support with other areas of the property such as Admissions, Retail, and Events activities to meet the business needs.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• To provide a consistently high standard of visitor care at all times
• Welcoming all visitors to the site and processing their catering purchase in a friendly, efficient, and knowledgeable manner; supporting visitors with special needs / impairments and providing a high level of service in accordance with the Equality Act.
• Answering visitors’ queries about the catering offer, deals, seating, and ingredients.
• Checking on how visitors are enjoying their experience of catering at and enquiring whether all their needs are met.
• To maintain excellent standards of site and personal presentation at all times
• The general ongoing operational cleaning of all areas as necessary
• Wearing correct uniform, name badges, or PPE as required.

SCOPE OF JOB

Customer Service

• Regular interaction with members of the public of all ages and abilities.

Teamwork

• Regular interaction with employee and volunteer colleagues to share daily tasks and support a smooth visitor operation

Sales, stock and financial processes

• Help achieve sales targets and membership recruitment targets
• Operate tills and share end of day cash reconciliation duties, as appointed by Visitor Services Supervisor
• Regularly assist in ordering all necessary food and dry goods

Tools/equipment and cleaning chemicals

• Occasional user of cleaning chemicals.
• Expected to become familiar with and comply with the property’s Health and Safety policies or Safe Systems of Work’

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Essential:

• Ability to work within a team or independently, with minimal supervision, to a high and safe standard.
• Demonstrate experience in F&B service environment
• Ability to be flexible and adapt working patterns and tasks to meet day-to-day variations in property needs. This will include evenings to support events, such as weddings.
• Ability to adjust pace to match customer flow without compromising quality of service.
• Excellent front of house persona – warm, welcoming, patient and understanding.
• Excellent selling skills.
• Genuine belief in the value of good customer service.
• Ability to be proactive and to take the initiative.
• Basic Food Hygiene Qualification.
Desirable:
• Access to own transport.
• Basic Food Hygiene Qualification.
• Demonstrable experience in sales with experience of EPOS systems and cash handling/reconciliation.

The current duties of this job do not require a criminal records (Disclosure Scotland) check to be carried out.

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

JOB PURPOSE
• This role will focus on welcoming our visitor to the property, retail sales and supporting stock management.
• Being able to manage admissions, answer enquiries over the phone and carry out basic administration tasks.
• Maximising our membership sales and promotion for the property, within a clearly communicated target based system.
• To ensure our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, supporting opportunities to generate income and ensuring that the site and its assets are safe and secure.
Core hours will be the minimum hours available, with the opportunity to work additional hours to suit the needs of the business. Must have full weekend availability, hours will be issued on a rota basis.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
To always provide a consistently high standard of visitor care
• Welcoming visitors to the site and processing their admission and purchases in a friendly, efficient and knowledgeable manner;
• Welcoming visitors with additional needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act;
• Ensuring a high quality and consistent approach to all visitors.
• Answering visitors’ queries about the site, providing accessible information to visitors.
• Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.
• Effective communication with visitors, staff and volunteers.
• Be confident in customer led decision making.

To always maintain excellent standards of site and personal presentation
• The general ongoing operational cleaning of all areas as necessary;
• Ensuring site is ready to open and welcome visitors by the set opening time;
• Wearing correct uniform, name badge and taking pride in representing the National Trust for Scotland.
• Reporting all instances of damage and wear and tear issues promptly to your line manager;
• Ensuring a positive working relationship and environment between other departments and site visitors.

Financial Responsibilities (where applicable)
• To adhere to all financial procedures including till operation and banking: to implement amendments to standard procedure as instructions may dictate.
• Raising any issues or discrepancies to the management team where necessary.

Retail/Catering/Events/Cashier duties (where applicable)
• To ensure good housekeeping of catering kitchens, serveries and back of house areas.
• To support management in maintaining retail displays and standards.
• To support retail targets, utilizing training provided by management.
• To actively upsell products and services to create a customer led environment.
• To actively feedback visitor comments to line managers to develop and improve offer, service, operations.
• To work willingly and flexibly across departments and sites as needed.
• To assist with the set-up, stewarding and break-down of events in liaison with the events coordinator.
• To assist with Heritage Hospitality events. Staff may be asked to work through into the night hours.

Health and Safety
• To ensure site meets with Health and Safety legislation in liaison with your department manager.
• To ensure that visitors vacate the site at close of business and that the site is secured at end of day.
• To use personal protection equipment as provided and directed by your line manager

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Qualifications
• No formal educational qualification required.

Skills, Experience & Knowledge
Essential
• Demonstrable experience in a customer-facing retail role.
• Demonstrable experience in targeted sales or ticket/event/admissions.
• Experience in EPOS style till operation.
• Excellent cash handling skills.
• Excellent customer care approach.
• Excellent selling skills – understanding customer needs.
• Demonstrable excellent time management skills and the ability to prioritise.
• Living the values of the National Trust for Scotland and encourage colleagues to do the same
o The ability and willingness to understand others’ perspectives and to consider the impact of your actions on them and to adapt your actions as necessary.
o The ability and willingness to learn and try new things, to be flexible and step outside of your comfort zone.
o An open and honest way of communicating, ready to ask others for their ideas and to be open to hear and consider different points of view.
o A pro-active approach to taking initiative and to driving forward ideas and projects designed to improve daily operations and deliver an exceptional visitor experience.

Desirable
• Experience in storytelling and a passion for Scottish heritage and history
• Experience with stock management procedures
• Experience with online booking platforms
• Experience with excel, outlook and other Microsoft office programmes

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

JOB PURPOSE
To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure.
Specifically, to ensure the smooth and safe operations of Functions and Events, with occasional work in Admissions, Retail, and Catering activities making the property the best possible place to visit and work.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Retail/Catering/Events/Cashier duties
• To assist with the set-up, stewarding and break-down of events.
• To assist with hospitality events. Staff may be asked to work through into the night hours.
• To ensure good housekeeping of all event areas, including kitchens, serveries and back of house areas.
• To assist in achieving site retail/catering/events targets and KPI’s.
• To ensure that retail merchandising is in accordance with NTS policy.
• To actively upsell products and services to facilitate the visitor’s enjoyment.
• To actively feedback visitor comments to line managers to develop and improve offer, service, operations.
• To work flexibly across departments and sites as needed.

To provide a consistently high standard of visitor care at all times
• Welcoming guests to various events, and facilitating throughout the evening to ensure an enjoyable and memorable event.
• Welcoming visitors to the site and processing their admission/retail or catering purchase in a friendly, efficient and knowledgeable manner.
• Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act.
• Welcoming International visitors and aiding with specific needs.
• Welcoming groups in an efficient and warm manner.
• Answering visitors’ queries about the site, education facilities and the local area.
• Providing information about the site, its history, contents, offers and merchandise.
• Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

To maintain excellent standards of site and personal presentation at all times
• The general ongoing operational cleaning of all areas as necessary, toilet cleaning, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting and polishing when required.
• Ensuring site is ready to open and welcome visitors by the set opening time.
• Wearing correct uniform, name badges, or PPE as required.
• Reporting all instances of damage and wear and tear issues promptly to your line manager.
• Working in harmony with other departments; housekeeping, gardening, grounds maintenance and site repair employees/contractors.

Financial Responsibilities
• To adhere to all financial procedures to include till operation and banking and safeguarding of monies: to implement amendments to standard procedure as instructions may dictate.

Health and Safety
• To ensure site meets with Health and Safety legislation in liaison with your department manager.
• To ensure that visitors vacate the site at close of business and that the site is secured at end of day.
• To use personal protection equipment as provided and directed by your line manager

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Qualifications

Essential

• No formal educational qualification required (but see “Experience” below).

Desirable
• A full, clean driving license for driving in the UK.

Skills, Experience & Knowledge
Essential
• Demonstrable experience in working at events and hospitality functions of various sizes, preferably in a heritage or cultural setting.
• Demonstrable experience in a customer-facing role, delivering impeccable customer care through excellent inter-personal skills.
• Excellent cash handling skills.
• Excellent “front of house” persona – warm, welcoming, patient, understanding.
• Excellent selling skills – adaptable to customer type and product.
• Demonstrable excellent time management skills and the ability to prioritise.
• Flexible, helpful outlook to customers and colleagues.
• An understanding and commitment to the aims and objectives of the National Trust for Scotland.
• Living the values of the National Trust for Scotland and encourage colleagues to do the same
o The ability and willingness to understand others’ perspectives and to consider the impact of your actions on them and to adapt your actions as necessary.
o The ability and willingness to learn and try new things, to be flexible and step outside of your comfort zone.
o An open and honest way of communicating, ready to ask others for their ideas and to be open to hear and consider different points of view.
o A pro-active approach to taking initiative and to driving forward ideas and projects designed to improve daily operations and deliver an exceptional visitor experience.

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or their general abilities.

About the Tall Ship

The Tall Ship is one of the city’s busiest, vibrant visitor attractions located in the heart of Glasgow at the Riverside Museum and River Clyde. Of the many hundreds of ships built in Glasgow’s shipyards, the Glenlee is one of only five Clyde built tall ships still afloat in the world today and she is the only one of her kind in the UK. We are an independent museum and venue committed to the preservation and interpretation of the Glenlee and increasing awareness of Glasgow’s maritime history for the benefit of local people and visitors to Glasgow.

Role Summary

This is a rare opportunity to join our experienced Visitor Experience Team at the Tall Ship. We are recruiting friendly, enthusiastic individuals with a passion for hospitality and visitor attractions. Previous experience in customer or visitor service, food & beverage or retail is essential. You will be joining a strong team during this busy time and successful candidates will possess outstanding communication skills, a strong eye for detail with an instinctive approach to working with people.

This role is based on board the Glenlee in a front of house setting encompassing the full visitor experience including welcoming visitors at the ticket office, café, gift shop, tours and events space including a licensed bar. Candidates should anticipate working in a fast paced, high volume environment with the over 2000 visitors per day at peak times.

Key Tasks

• Working with colleagues to ensure the effective, efficient and safe running of the ship guaranteeing a high quality, on-brand, visitor experience.
• Expected to ensure every visitor has positive and memorable contact with staff, whether they are individuals, small groups, large groups, school groups, people with disabilities, families etc
• Assist with facilitating family activities and events, contributing ideas and suggestions to enhance the visitor experience.
• Ensure the ship, together with its environs, visitor facilities and equipment are maintained and presented to a high standard.

Key Skills

• Experience in working in hospitality, catering and events in advantageous. A can-do attitude is a must!
• Flexibility is required to fulfil this role as shifts are to suit the needs of the business and range from daytime, back shift and occasional night shifts to cover late night and overnight events
• Ability to enthuse people throughout their visit with great interpersonal skills
• Have good people engagement and communication skills
• Excellent verbal communication skills
• Ability to plan and prioritise workloads
• Good problem-solving skills and be able to work on own initiative
• Ability to manage and respond quickly to customer needs and feedback
• Ability to work as part of a team, to motivate and inspire people
• Ability and willingness to work weekends and occasional evening

This is an ideal opportunity for someone keen to develop and grow in visitor engagement and events management.

To apply please send a current CV and covering letter to lauren.macrae@thetallship.com

Closing date: 24/03/2023