Part Time

Purpose of the role

To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to gain income and ensuring that the site and its’ assets are safe and secure.
Specifically, to ensure the smooth and safe operations in Admissions, Catering and Events activities making the property the best possible place to visit and work.
We are looking for talented and customer focused individuals to join our team and to help us make Geilston Garden a 5* Visitor Attraction.
We are looking for people who have experience or a keen interest in Visitor Experience and Scotland’s Natural Heritage.

KEY RESPONSIBILITIES:

To provide a consistently high standard of visitor care at all times when:

– welcoming visitors to the site and processing their admission/retail or catering purchase in a friendly, efficient and knowledgeable manner;
– welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Equality Act
– welcoming International visitors and aiding with specific needs.
– welcoming large groups in an efficient and warm manner
– answering visitors’ queries about the site, education facilities and the local area;
– housekeeping duties
– assisting in the day to day running of a small catering offer
– providing information about the site, its history, contents, offers and merchandise;
– promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid;.

To maintain excellent standards of site and personal presentation at all times:-

– the general ongoing operational cleaning of all areas as necessary, toilet cleaning, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting and polishing where required;
– ensuring site is ready to open and welcome visitors by the set opening time;
– wearing correct uniform, name badges, or PPE as required;
– reporting all instances of damage and wear and tear issues promptly to your line manager;
– working in harmony with other departments; housekeeping, gardening, grounds maintenance and site repair employees/contractors.
– to work towards and achieve weekly membership and visitor data targets
Financial Responsibilities –

– To adhere to all financial procedures to include cash/card payment and banking and safeguarding of monies: to implement amendments to standard procedure as instructions may dictate;

– To actively upsell products, services and memberships to facilitate the visitors’ enjoyment;

Health and Safety –

– To ensure site meets with Health and Safety legislation in liaison with your department manager;

– To ensure that visitors vacate the site at close of business and that the site is secured at end of day;

– To use personal protective equipment as provided and directed by your line manager.

– This job will involve lone working, so all applicants must be over 18.

Desirable

• Demonstrable experience in a customer-facing role, delivering impeccable customer care through excellent inter-personal skills.
• Demonstrable experience in a customer-facing role, delivering impeccable customer care and food safety standards.
• Demonstrable experience in sales or ticket/event/admissions with experience and confidence undertaking till-work and cash handling/reconciliation.
• Excellent cash handling skills.
• Excellent “front of house” persona – warm, welcoming, patient, understanding.
• Excellent selling skills – adaptable to customer type and product.
• Flexible, helpful outlook to customers and colleagues

The current duties of this job do not require a criminal records (Disclosure Scotland) check to be carried out.

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

Applications
Interested applicants should forward a completed application form by email to 17th February workforus@nts.org.uk or by post to National Trust for Scotland, 5 Cutlins Road, Edinburgh, EH11 4DF

A visit to The Courtyard Café is an important part of a trip to Haddo House & Country Park, for tourists and locals alike.

The café is a family and dog friendly venue, located within the original stable block at Haddo House.

With a mixture of indoor and outdoor seating we aim to cater for everyone, from the grab and go dog walker to the leisurely Sunday brunch crowd.

We pride ourselves on a warm welcome and a homely menu, serving up soups, as well as hearty meals such as macaroni cheese and deliciously tasty sandwiches. We also have a variety of treats for the sweet-toothed visitors, not forgetting our fabulous scones, seasonal milkshakes, and speciality coffees.

Job Purpose

To provide a professional catering offer, under the direction of the Café Supervisor and the Food & Beverage Visitor Services Manager, the post holder will be an experienced cook/ baker with a proven track record of excellence in the kitchen.

They will cook, bake, and assist with the development of the catering operations, ensuring the maximisation of profits, while delivering the highest levels of quality and customer service.

KEY RESPONSIBILITIES

Catering Operation

• Plan, prepare, cook, and present food of the highest quality and standard.
• Ensure that food is prepared and served in a timely manner
• Accountable for cost effective stock management, ordering, storage, and wastage control
• Ensure compliance with health and safety, food hygiene, food allergen, licensing, and environmental health standards, completing all related record-keeping.
• Assist with menu development
• Assist with the delivery of hospitality events when required

Visitor Experience
• Ensuring that The Courtyard Café and other pop-up catering outlets have an excellent reputation for food and service
• To be customer focused on all times, approachable and quick to exceed expectations in fulfilling customer needs.
• To ensure all food is cooked, presented, and serviced within Trust Standards using innovation in the method and style of presentation and food service.

Financial Management
• To assist the Café supervisor with budget and costs management
• To show a deliverable financial management and commercial awareness in a commercial kitchen.
• To assist in ordering all necessary food and dry goods.
• To complete a monthly stock take

KEY PERFORMANCE INDICATORS
• Producing a daily menu and baking in a timely manner to the required standards in terms of presentation and quality
• Ensuring that standards of hygiene and cleanliness are maintained
• Achieve financial targets in line with budget
• Ensure that safe working practices are followed at all times by all members of staff
• Deliver excellent customer service, ensuring that the needs of the customer are prioritised.

SKILLS, EXPERIENCE & KNOWLEDGE

Essential
• Successful background in a busy catering environment with demonstrable ability to cook and bake.
• A real passion for food and customer service
• Well-developed time management and organisational skills.
• Must be able to work effectively on own initiative
• Food Hygiene Certificate
• Proven experience of implementing HACCP systems.
• Driving licence
• Must have a genuine understanding of, and belief in, the work of the National Trust for Scotland

• Desirable
• First Aid Certificate

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

Applications
Interested applicants should forward a completed application form to Human Resources Department (Applications), The National Trust for Scotland, Hermiston Quay, 5 Cultins Road, Edinburgh EH11 4DF, by mail or by email via workforus@nts.org.uk, by Friday 17th February 2023

JOB PURPOSE
To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure.
Specifically, to ensure the smooth and safe operations of Functions and Events, with occasional work in Admissions, Retail, and Catering activities making the property the best possible place to visit and work.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Retail/Catering/Events/Cashier duties
• To assist with the set-up, stewarding and break-down of events.
• To assist with hospitality events. Staff may be asked to work through into the night hours.
• To ensure good housekeeping of all event areas, including kitchens, serveries and back of house areas.
• To assist in achieving site retail/catering/events targets and KPI’s.
• To ensure that retail merchandising is in accordance with NTS policy.
• To actively upsell products and services to facilitate the visitor’s enjoyment.
• To actively feedback visitor comments to line managers to develop and improve offer, service, operations.
• To work flexibly across departments and sites as needed.

To provide a consistently high standard of visitor care at all times
• Welcoming guests to various events, and facilitating throughout the evening to ensure an enjoyable and memorable event.
• Welcoming visitors to the site and processing their admission/retail or catering purchase in a friendly, efficient and knowledgeable manner.
• Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act.
• Welcoming International visitors and aiding with specific needs.
• Welcoming groups in an efficient and warm manner.
• Answering visitors’ queries about the site, education facilities and the local area.
• Providing information about the site, its history, contents, offers and merchandise.
• Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

To maintain excellent standards of site and personal presentation at all times
• The general ongoing operational cleaning of all areas as necessary, toilet cleaning, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting and polishing when required.
• Ensuring site is ready to open and welcome visitors by the set opening time.
• Wearing correct uniform, name badges, or PPE as required.
• Reporting all instances of damage and wear and tear issues promptly to your line manager.
• Working in harmony with other departments; housekeeping, gardening, grounds maintenance and site repair employees/contractors.

Financial Responsibilities
• To adhere to all financial procedures to include till operation and banking and safeguarding of monies: to implement amendments to standard procedure as instructions may dictate.

Health and Safety
• To ensure site meets with Health and Safety legislation in liaison with your department manager.
• To ensure that visitors vacate the site at close of business and that the site is secured at end of day.
• To use personal protection equipment as provided and directed by your line manager

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Qualifications

Essential

• No formal educational qualification required (but see “Experience” below).

Desirable
• A full, clean driving license for driving in the UK.

Skills, Experience & Knowledge
Essential
• Demonstrable experience in working at events and hospitality functions of various sizes, preferably in a heritage or cultural setting.
• Demonstrable experience in a customer-facing role, delivering impeccable customer care through excellent inter-personal skills.
• Excellent cash handling skills.
• Excellent “front of house” persona – warm, welcoming, patient, understanding.
• Excellent selling skills – adaptable to customer type and product.
• Demonstrable excellent time management skills and the ability to prioritise.
• Flexible, helpful outlook to customers and colleagues.
• An understanding and commitment to the aims and objectives of the National Trust for Scotland.
• Living the values of the National Trust for Scotland and encourage colleagues to do the same
o The ability and willingness to understand others’ perspectives and to consider the impact of your actions on them and to adapt your actions as necessary.
o The ability and willingness to learn and try new things, to be flexible and step outside of your comfort zone.
o An open and honest way of communicating, ready to ask others for their ideas and to be open to hear and consider different points of view.
o A pro-active approach to taking initiative and to driving forward ideas and projects designed to improve daily operations and deliver an exceptional visitor experience.

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or their general abilities.

Applications
Interested applicants should forward a completed application form to the People Department (Applications) by email via workforus@nts.org.uk, or by post to The National Trust for Scotland, Hermiston Quay, 5 Cultins Road Edinburgh EH11 4DF, by first post (i.e. 10.00am) on 24/02/2023

Castle Fraser
Castle Fraser is situated in the foothills of the Grampian Mountains. Only 3 miles from the village of Kemnay the estate is set in the rolling farmland of Aberdeenshire with mixed forestry plantations nearby. The history of the Fraser family goes back to the 15th century with parts of the Castle itself date back to 1576.

The walled garden and shrubbery area forms part of the larger design laid out by Thomas White in 1795. The walled garden is a modern interpretation of an older layout with herbaceous plants / fruit and vegetable production as well as themed areas of planting. Adjacent is a modern woodland garden with substantial woodland play area for children and families. The wider polices include parkland trees – avenues and drives, meadows and forestry plantations.

This regionally significant Castle and its outstanding garden and landscape attract around 30,000 visitors a year; a competent and enthusiastic gardener is required to complete and compliment the staff structure. An eye for detail as well as flair for creating a beautiful visitor environment is essential. There is much scope for developing within the role in the near future to add to the aesthetic of the property.

JOB PURPOSE

Under the direction of the Head Gardener, to ensure that the garden and estate are managed and maintained to a high standard in line with the aims and objectives of the National Trust for Scotland.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

1. Assisting with general horticultural duties to the required standards expected by the Trust and for the maximum safety of, and enjoyment by, visitors. Activities may include:
a. Grass-cutting, strimming, hedge-cutting and raking/collection
b. Cutting of lawn edges
c. Hand-weeding of beds and borders
d. Weeding, watering and feeding vegetable beds and harvesting produce
e. Planting out ( under direction of staff)
f. Application of mulches

2. Assisting with general property maintenance duties and for the maximum safety of, and enjoyment by, visitors. Activities may include:
a. Refuse disposal
b. Raking gravel paths

3. Assisting as required with the general enjoyment of the gardens and estate by:
a. Responding to general visitor enquiries
b. Assisting at events held within the garden or on the estate

4. Assisting with interpretation activities such as answering basic horticultural enquiries from visitors and providing clear and accurate plant labeling.

5. Working with the full time staff to foster positive relationships with local communities, visitors and promoting the work of the Trust, and actively seeking opportunities to increase Trust membership

6. Working with volunteers to ensure they deliver required outputs at the appropriate standard and gain benefits from their volunteering

7. Ensuring compliance with the Trust’s health, safety and environment policies and procedures to ensure the safety of staff, volunteers and visitors. This includes recognition of the Trust’s environmental policy with respect to sustainable gardening policies.

This role does not require you to undertake a criminal records check.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications
 No formal educational qualifications required – but previous gardening or grounds-keeping experience is highly desirable
 Driving License, valid for driving within the UK

Experience

Essential
 Should be experienced with a wide range of hand tools and basic machinery / equipment (e.g. lawn mowers, strimmer) or willing to be trained
 Excellent interpersonal and communication skills, confident in interacting and dealing with a wide range of people, and able to represent the Trust
 Some practical knowledge of Health and Safety processes and the ability to work effectively within these processes
 Capable of working effectively within a team environment, but equally able to work unsupervised
 Good organisational and time management skills – including the ability to prioritise work where necessary
 Must have a genuine understanding of, and belief in, the work of the National Trust for Scotland

Desirable
 A genuine love for gardening and garden maintenance is highly desirable
 Experience of working in a garden open to the public
 Competent IT skills sufficient for use of the internet and for completing intranet training modules
 Ride-on mower experience

DIMENSIONS AND SCOPE OF JOB

People Management
 Will work closely with the Head Gardener and Gardener and other property staff
 Will regularly work with a team of garden volunteers
 Will have daily interaction with members of the public of all ages and abilities

Finance Management
 Not a budget-holder but will be expected to take responsibility for effective management of Trust resources in the allocated areas (e.g. compost, materials etc)

Tools / equipment / systems
 Will be a frequent user of powered tools such as mowers, strimmers, hedge-cutters
 Will be a frequent user of hand tools such as spades, forks, trowels, rakes, hoes, shears and secateurs

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

Other information
This job involves considerable outdoor physical activity in all weathers.

Applications
Interested applicants should forward a completed application form to Human Resources Department (Applications), The National Trust for Scotland, Hermiston Quay, 5 Cultins Road, Edinburgh EH11 4DF, by mail or by email via workforus@nts.org.uk, by first post (i.e. 10.00am) on 24th February 2023

PURPOSE OF THE ROLE:

To maximise our visitors’ enjoyment of Branklyn Gardens Tearoom by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure. To ensure the smooth and safe running of operations in the tearoom.

To provide the highest degree of customer service: greet and welcome all visitors to the property; recruit new Trust members and promote fund-raising initiatives; deliver appropriate admissions procedures; and provide general visitor information. Please note that the job involves some physical activity in the form of periods of standing, walking, etc.
Some flexibility will be required as to when hours are worked and regular weekend working will be expected.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

This role will assist the property team in delivering a high-quality visitor experience at Branklyn (including but not limited to):
 To provide a consistently high standard of visitor care at all times when welcoming all visitors to the site and processing their catering purchase in a friendly, efficient, and knowledgeable manner.
 Assist in food preparation and stock management.
 Answering visitors’ queries about the catering offer, deals, seating, and ingredients.
 Checking on how visitors are enjoying their experience of catering at Inverewe and enquiring whether all their needs are met.
 Consistently presenting high quality plating of food.
 Promoting the National Trust for Scotland and the benefits of membership of it.
 To maintain excellent standards of site and personal presentation at all times.
 The general ongoing operational cleaning of all areas as necessary.
 Wearing correct uniform, name badges, or PPE as required.
 Ensuring health and welfare of property staff, volunteers and visitors by adhering to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety).
REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Essential
 Ability to work within a team or independently, with minimal supervision, to a high and safe standard.
 Ability to be flexible and adapt working patterns and tasks to meet day-to-day variations in property needs.
 Ability to adjust pace to match customer flow without compromising quality of service.
 Excellent front of house persona – warm, welcoming, patient and understanding.
 Excellent selling skills.
 Genuine belief in the value of good customer service.
 Ability to be proactive and to take the initiative.

Desirable
 Basic Food Hygiene Qualification.
 Demonstrable experience in sales with experience of EPOS systems and cash handling/reconciliation.

DIMENSIONS AND SCOPE OF JOB

People Management
 The Property team consists of a Visitor Services Manager and Visitor Services Supervisors. There are no line management responsibilities for this role, but this role works closely with volunteers and members of the wider site team.
 This role involves working with members of the public of all ages and abilities on a daily basis.

Finance Management
 This role will involve cash reconciliation duties as appointed by the Visitor Services Supervisor.

Tools / equipment / systems
 There will be the occasional use of cleaning chemicals.
 Use of kitchen equipment e.g. Coffee machine.
 This role will involve manual handling.
 Is expected to work and ensure compliance within the property’s ‘safe systems of work’ (the system for managing health and safety).

The Purpose, Context, Key Responsibilities, and Person Specification reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

Applications
Interested applicants should forward a completed application form to the People Department by email via workforus@nts.org.uk, on 17th February 2023.

PURPOSE OF THE ROLE

Culzean Castle is one of Scotland’s most loved castles, as one of the Visitor Services team within the castle, you’ll ensure that all visitors receive an excellent visitor experience and leave felling inspired by this magical place. This will be achieved through being welcoming; engaging and knowledgeable; prepared to answer visitors’ questions about objects, stories of the castle and its family and the NTS.

The role involves some physical activity and will include standing for periods of time and/or walking through the building during guided tours. Due to the historic nature of the building physical access from the upper levels in the event of an emergency is currently only by stairs.

KEY RESPONSIBILITIES

• Responsibility for the Line Management of the Castle Team and Volunteers
• Responsibility for the Castle opening and closing procedures in the absence of the Collections Care Office
• Sharing the benefits of Membership with ticket holders and always actively looking at innovative and interesting ways to encourage Membership recruitment.
• Ensure the highest level of customer service ensuring all visitors receive an excellent visitor experience
• Maximise visitor enjoyment and understanding of the property through engaging visitors with the history of Culzean and the Kennedy family
• Delivery of a broad range of high quality guided tours and talks about Culzean for the general public and organised groups
• To deliver a range of engaging school workshops, for all ages and abilities
• Enhance the visitor experience through use of third person costumed interpretation, object handling and cookery demonstrations where applicable
• Actively promote the work of the NTS and the value of NTS membership to existing and potential members
• Be mindful of security needs of the property and its contents, minimising opportunities for theft or damage through diligent monitoring of visitors and the implementation of security measures (e.g. locking up procedures etc.)
• Be aware of the conservation needs of the property and its contents and minimise the risk of accidental damage through engaging with visitors and the implementation of appropriate conservation measures
• Share in the common responsibility of implementing the Trust’s Health & Safety policy, being mindful at all times of health & safety of self, staff, volunteers, and visitors
• Share in the common responsibility for the safe evacuation/management of colleagues and visitors in the event of a fire or security alert or alarm

SCOPE OF ROLE

People Management
• Line manager of 9 Castle Team Members and 15 Castle Volunteers
• Will have daily interaction with members of the public of all ages and abilities

Financial Management
• Not a budget holder.

Essential
• Previous supervisory experience
• Cash handling experience
• Epos user
• Ability to schedule tour groups
• A personal commitment to excellence in customer care with the ability to enthuse and motivate others
• Must have enthusiasm for Scottish heritage and in particular family history and history of art/architecture
• Must be a very able and enthusiastic communicator, in particular verbally
• Must have sound working experience dealing effectively with a wide range of people in a public situation
• Must have a genuine understanding of and belief in the work of the NTS
• Ability to adjust pace to match customer flow without compromising quality of service.
• Excellent front of house persona – warm, welcoming, patient and understanding.
• Excellent selling skills
• Genuine belief in the value of good customer service.
• Excellent interpersonal and communication skills.
• Demonstrable time management skills and the ability to prioritise.
• Ability to be proactive and to take the initiative
• A keen interest in the National Trust for Scotland and its core values
• Good interpersonal and communication skills
• Excellent front of house persona- warm, welcoming, patient and understanding, ability to communicate conservation works
• Ability to work within a team or independently, with minimal supervision to a high standard
• Experience of working with volunteers
• Ability to be flexible, in particular to adapt working patterns and tasks
• An awareness and understanding of the careful approach required when working with fragile historic interiors and collections
• Strong organisational skills and ability to manage multiple tasks and prioritise
• Ability to manage time efficiently
• Awareness and understanding of the security issues, both personal and property-specific
• Ability to be proactive and to take the initiative

Desirable
• Previous experience or volunteer experience in museum, tourism or conservation sector
• An understanding of health and safety legislation and emergency procedures
• Proficient user of Microsoft Office software
• Experience in developing event/specialist talks
• First Aid

The Key Responsibilities, Behaviours and Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

Applications
Closing date for application – 10th February 2023
Interested applicants should forward a completed application form to the People Services Team, The National Trust for Scotland, Hermiston Quay, 5 Cultins Road, Edinburgh, EH11 4DF or by email via workforus@nts.org.uk

PURPOSE OF THE ROLE
A Visitor Services Assistant is crucial to our visitors’ “first impression” of the property and in establishing and maintaining the Trust’s reputation as a guardian of Scotland’s heritage and as the organisation that actively wants people to engage with and enjoy the properties it cares for. As you will be working in a customer-facing role, this means you will directly engage with visitors so excellent customer and selling skills are imperative. The Visitor Services Assistant is expected to meet (if not exceed) sales targets.

You will ensure that the Gift Shop is presented to the highest standard and you are knowledgeable about the products sold within the Gift Shop.

KEY RESPONSIBILITIES
• Cash handling/reconciliation
• To support the Visitor Services Supervisor in creative merchandising of shop displays and ensuring shop displays are consistently delivered to the highest standard.
• Delivering a high level of customer service
• Delivering and completing stock counts accurately
• A passion for product knowledge and upselling
• Supporting all aspects of stock management: ordering, receipting deliveries, and dealing with delivery discrepancies.
• Occasional ticket / membership sales and admissions
• Ensuring health and welfare of property staff, volunteers and visitors by adhering to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety).

The current duties of this job do not require a criminal records (Disclosure Scotland) check to be carried out.

SCOPE OF JOB

People Management
• Will work closely with other property colleagues, and will also have regular contact with specialist advisory colleagues based in other locations and departments (e.g. Visitor Services Manager, Operations Manager and the Central Retail Team)
• Will have regular (daily) interaction with members of the public of all ages and abilities

Finance Management
• Share Till Reconciliation Duties with other staff.
• Assist the Visitor Services Supervisor with stocktaking and delivery discrepancies
• To assist the Visitor Services Manager & VSS with accurate stock control procedures (write-off/wastage etc.)

REQUIRED SKILLS, EXPERIENCE & KNOWLEDGE

The above outlines the key skills the job holder will need to possess and exercise. In addition, either knowledge of or experience in the following is required:

Essential:

• Ability to work within a team or independently, with minimal supervision to a high and safe standard.
• Excellent interpersonal and communication skills.
• Ability to work well in a busy and diverse environment with a focus on customer service
• Previous experience in a busy retail environment
• Experience of merchandising retail displays, or willingness to undertake training
• Ability to be flexible, in particular to adapt working patterns and tasks to meet day-to-day variations in retail and property needs.
• Genuine belief in the value of good customer service.
• Demonstrable excellent time management skills and the ability to prioritise.
• Ability to be proactive and to take the initiative.
• Ability to take responsibility for own personal development
• Competent user of Microsoft Office Products.

Desirable:
• Experience with cash handling/working with financial data.
• Personal License
• Epos

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

Applications
Closing date for application – Friday 10th February 2023
Interested applicants should forward a completed application form to the People Services Team, The National Trust for Scotland, Hermiston Quay, 5 Cultins Road, Edinburgh, EH11 4DF or by email via workforus@nts.org.uk