Seasonal

JOB PURPOSE

Here at National Trust for Scotland’s beautiful Brodie Castle we are looking for energetic, friendly, and confident individuals to join our amazing welcome team this season. No previous experience is needed, we would just love to hear from people who can interact and chat with our guests and make them feel welcomed and valued from the minute they arrive until we wish them farewell. This role is vital in providing an amazing welcome in all areas of the offer here at Brodie Castle, helping our visitors have a fantastic experience, and create wonderful memories.

Based in the Castle, Welcome Centre or Car Park, your role is to make a great day out truly exceptional for our guests. You’ll help us maximise all charity income opportunities through excellent customer service, product knowledge and taking a pride in everything we do, as well as inviting visitors to support our work through membership.

This role also includes conducting guided tours of the Castle for groups of up to 25 people or being a guide during our self-guided visits. You will shine a light on the fascinating history of the Brodie Family and the Castle they lived in through warm and enthusiastic story telling.

KEY RESPONSIBILITIES

Provide excellent customer service to all who choose to visit.

Be responsible and proactive. Ensuring all day-to-day tasks are completed as instructed.

Welcome customers to the property by providing information on the site and facilities.

Lead tours of the Castle and Grounds which tell the stories of the past, present and future of Brodie Castle.

Help manage car park arrivals, process payments and give site orientation

Work with the Visitor Services Managers and property staff to deliver targets and other KPI’s.

Handling cash accurately and processing sales.

Working closely with the Visitor Services Manager and property staff to ensure perpetually high levels of accuracy are maintained for stock inventories.

Actively drive-up selling opportunities through strong product knowledge and an excellent customer service with a strong focus on membership and retail.

Working with the Visitor Services Manager and property staff to ensure high standards of display, preparation, serving and merchandising at all times.

Cash reconciliation duties including end of day and administration tasks.

Be able to take responsibility for your own development and learning.

Scottish Canals is looking for Destination Associates at The Falkirk Wheel & Horse Box!
We are looking for passionate, enthusiastic, and motivated individuals to join our team and work with us over our Spring to Autumn 2026 season.

Our pace, personality and people make us amongst Scotland’s top visitor attractions. If you’re interested in tourism, travel, international visitors, events, food & drink then this could be the perfect job for you.

This position is during daytime hours and flexible to accommodate work life balance.

From welcoming thousands of international visitors, serving customers and spending time both in and outdoors, our Destination Associates enjoy a wide range of fun and exciting responsibilities.

You will be integral to our customers having a 5-star experience to remember. The role will involve customer service, cash handling, barista coffee service and the preparation of food. Ensuring pride in the cleanliness and surroundings you will work in. You must be flexible to work in our various outlets including Airstream, ice cream area and coffee pods and with a personal and engaging attitude, precision for café and food displays and ensuring our customers are informed and enlightened by your professional and informative attitude.

Full uniform and training will be provided.

We have a variety of roles available in the following teams:
• Trip Boats
• Retail & Admissions
• Food & Beverage
• Activities & Events
• Hire Boats
• Housekeeping

Previous experience in a similar role is welcomed, but not essential.

This role attracts a salary of £12.60 per hour, increasing to £13.45 from 1st April. You will work on a rota which may include weekends and bank holidays.

JOB PURPOSE
As a member of our Visitor Services team your job is to give visitors from across the globe a warm welcome to Kellie Castle and help generate the income that enables us to care for the Castle & Gardens.

Specifically, you are there to ensure smooth and safe operations, making the property the best possible place to work and visit.

You’ll help us maximise sales through excellent customer service and product knowledge, taking a pride in the presentation and operation of the castle and all its parts, to make a memorable and positive experience for our visitors.

Must have full weekend availability, hours will be issued on a rota basis.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
To provide a consistently high standard of visitor care at all times:
 Welcoming visitors to the site and assisting with admissions, catering, membership and retail sales.
 Proactively engaging visitors in the stories and history of the site. This will include the delivery of tours and informal assistance around the property as and when required by the visitors.
 Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act.
 Welcoming International visitors and aiding with specific needs.
 Welcoming groups in an efficient and warm manner.
 Answering visitor queries about the site, the wider NTS and the local area.
 Promoting the National Trust for Scotland brand, to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.
To maintain excellent standards of personal presentation at all times:
 Ensuring site is ready to open and welcome visitors by the set opening time.
 Wearing correct uniform, name badges, or PPE as required.
 Reporting all instances of damage and wear and tear issues promptly to your line manager.
 Working in harmony with other departments; Collections Care, Gardening and site repair employees/ contractors.

Financial Responsibilities:
 To adhere to all financial procedures including till operations, banking and safeguarding of monies: to implement amendments to standard procedure as instructions may dictate.

Visitor Services/Retail/Events/Catering/Cashier duties:
 To prepare and serve food and drink to customers.
 To ensure good housekeeping of catering kitchens, serveries, seating, front and back of house areas.
 To ensure that retail merchandising is in accordance with NTS policy.
 To assist in achieving site retail/membership/events targets and KPI’s.
 To actively upsell products and services to facilitate the visitor enjoyment.
 To actively feedback visitor comments to line managers to develop and improve offer, service, operations.
 To work flexibly across departments and Fife Properties as needed.
 To assist with the set-up, stewarding and break down of events in liaison with the management.
 To assist with hospitality and travel trade events. This may include evening work.

Health and Safety:
 To ensure site meets with all relevant Health and Safety legislation in liaison with your department manager.
 To ensure visitors vacate the site at close of business and that the site is secured at end of day.
 To use personal protection equipment as provided and directed by your line manager.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Qualifications
 No formal educational qualification required.

JOB PURPOSE
To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure.

Specifically, to ensure the smooth and safe operations, making the property the best possible place to visit and work.

Must have full weekend availability, hours will be issued on a rota basis.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

To provide a consistently high standard of visitor care at all times
 Welcoming visitors to the site and processing their admission/retail purchase in a friendly, efficient and knowledgeable manner.
 Welcoming visitors with special needs / impairments and providing a high level of service.
 Welcoming International visitors and aiding with specific needs.
 Welcoming groups in an efficient and warm manner.
 Answering visitors’ queries about the site and the local area.
 Proactively engaging with visitors about the site, its history, contents, offers and merchandise.
 Promoting the National Trust for Scotland brand, to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.
 On occasion conduct guided tours of Falkland Palace to the general public and visiting groups.

To maintain excellent standards of the site and personal presentation at all times
 Ensuring site is ready to open and welcome visitors by the set opening time.
 Wearing correct uniform, name badges, or PPE as required.
 Reporting all instances of damage and wear and tear issues promptly to your line manager.
 Working in harmony with other departments; Collections Care, Gardening and site repair employees/contractors.

Financial Responsibilities (where applicable)
 To adhere to all financial procedures to include till operation and safeguarding of monies: to implement amendments to standard procedure as instructions may dictate.

 
Visitor Services/Retail/Events/Cashier duties (where applicable)
 To ensure that retail merchandising is in accordance with NTS policy.
 To assist in achieving site retail/membership/events targets and KPI’s.
 To actively upsell products and services to facilitate the visitor’s enjoyment.
 To actively feedback visitor comments to line managers to develop and improve offer, service, operations.
 To work flexibly across departments and Fife Properties as needed.
 To assist with the set-up, stewarding and break-down of events in liaison with the management.
 To assist with Heritage Hospitality events. This may include evening work.
 To ensure good housekeeping in back of house areas.

Health and Safety
 To ensure site meets with Health and Safety legislation in liaison with your department manager.
 To ensure that visitors vacate the site at close of business and that the site is secured at end of day.
 To use personal protection equipment as provided and directed by your line manager

JOB PURPOSE

To maximise our visitors’ enjoyment of Mar Lodge Estate by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the property and its assets are clean, tidy, protected and safe.

This exciting and varied role will support our rangers, visitor services, events and holiday let activities when required, helping to make the property the best possible place to visit and work.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

To provide a consistently high standard of visitor care at all times

Welcoming visitors to the estate/property in a friendly, efficient and knowledgeable manner, answering queries and providing information about the property, facilities, and the local area.

Provide a positive visitor experience to the estate by assisting with housekeeping, car parking, fire patrols, property checks, tours, events and onsite activities when required.

By maintaining excellent standards of service, optimising opportunities to generate income, and ensuring that the site and its assets are safe and secure, you will be a vital part of furthering the valuable work of the National Trust for Scotland.

Promoting the National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act.

To maintain excellent standards of site and personal presentation at all times

To assist with the general ongoing operational servicing and delivery of visitor facilities across all areas of the property, including our car parks, public toilets, public rooms and spaces, holiday accommodation, and other outlying visitor facilities throughout the property.

Ensuring the property is clear of debris, rubbish etc., and that signage is befitting of a Trust property.

Ensuring the property is ready to accept and welcome visitors by the set operational times.

Wearing correct uniform, name badges, or PPE as required.

Reporting all instances of damage and wear and tear issues promptly to your line manager.

Participate in a duty rota to ensure that visitors’ needs out with normal working hours are supported.

PURPOSE OF THE ROLE

Here at National Trust for Scotland’s INVEREWE GARDEN in the idyllic North West Scottish Highlands we are looking for energetic, cheerful, and talkative individuals to join our amazing welcome team this summer. No previous experience is needed; we would just love to hear from people who can interact and chat with our guests and make them feel welcomed and valued from the minute they arrive until we wish them farewell. This role is vital in providing an amazing welcome in all areas of these two stunning locations, helping our visitors have a fantastic experience and creating wonderful memories for our guests. Based in the Welcome Centre, Retail, Catering or House Hub, your role is to make a great day out truly exceptional for our guests. You’ll help us maximise all charity income opportunities through excellent customer service, product knowledge and taking pride in everything we do at Inverewe.

Accommodation is available at Inverewe. Poolewe is the nearest village and a great base for all sorts of outdoor pursuits and days off can be spent exploring this wonderful part of Scotland. We will also share our local knowledge of beaches, special hills and some amazing wild swimming spots!

KEY RESPONSIBILITIES

• To provide excellent customer service.
• Be responsible and proactive. Ensuring all day-to-day tasks are completed as instructed.
• To welcome customers to the property by providing information on the site and facilities.
• Work with the Visitor Services Managers and property staff to deliver financial targets and other KPI’s.
• Handling cash accurately and processing sales.
• Working closely with the Visitor Services Manager and property staff to ensure perpetually high levels of accuracy are maintained for stock inventories.
• To actively drive-up selling opportunities through strong product knowledge and an excellent customer service.
• Working with the Visitor Services Manager and property staff to ensure high standards of display, preparation, serving and merchandising at all times.
• To help manage car park arrivals.
• Cash reconciliation duties including end of day and administration tasks.
• Be able to take responsibility for your own development and learning.
• Have a flexible approach to working hours and days including working weekend and Bank Holidays as appropriate.
• To work across departments when necessary, supporting the wider Inverewe teams.
• To develop a working knowledge of the history of the site and being able to relate that to products.
• To provide consistently excellent customer service when dealing with high volumes of customers.
• Adhering to the property’s quality standards including wearing of uniform.
• Assisting in the general ongoing operational cleaning of all areas as necessary.
• Ensuring health and welfare of property staff, volunteers and visitors by adhering to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety).

The current duties of this job do not require a criminal records (Disclosure Scotland) check to be carried out.

PURPOSE OF THE ROLE
To maximise our visitors’ enjoyment of House of The Binns by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure. To ensure the smooth and safe running of operations in Admissions, Tours and Event activities.

To provide the highest degree of customer service: greet and welcome all visitors to the property; deliver engaging one hour long guided tours three – four times a shift; recruit new Trust members and promote fund-raising initiatives; deliver appropriate admissions procedures; and provide general visitor information.

Please note that the job involves some physical activity in the form of periods of standing, walking, ascending and descending stairs etc.

Some flexibility will be required as to when hours are worked and regular weekend working will be expected.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
This role will assist the property team in delivering a high-quality visitor experience at House of the Binns (including but not limited to):
 Providing excellent customer service.
 Delivering engaging one hour long guided tours of the House of the Binns (potentially three – four times a shift)
 Be responsible and proactive. Ensuring all day-to-day tasks are completed including responding to customer enquiries, answering the telephone, cleaning, recording statistics etc.
 To develop a working knowledge of the history of the site and to be able to relate that to visitors in a friendly and engaging way.
 Handling cash accurately and processing sales across all platforms.
 To ensure continually high levels of accuracy are maintained for all transactions and data recording.
 To actively drive-up selling opportunities through strong product knowledge and excellent customer service to maximize sales of admission tickets, membership and donations.
 Cash reconciliation duties including end of day and administration tasks.
 Be able to take responsibility for your own development and learning.
 Taking booking enquiries and process appropriately.
 Assist at events
 Adhering to the property’s quality standards including wearing of well-maintained uniform.
 Assisting in internal and external activities as required during event days at the House of the Binns.
 Ensuring health and welfare of property staff, volunteers and visitors by adhering to the Trust’s Health, Safety and Environment policies and guidelines.

This role is one for which the duties, responsibilities or accountabilities of the role require you to become a member of the Protection of Vulnerable Groups (PVG) scheme, administered by Disclosure Scotland. This role involves regulated work with children.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Essential
 Ability to work within a team or independently, with minimal supervision to a high and safe standard.
 Ability to be flexible, in particular to adapt working patterns and tasks to meet day-to-day variations in property needs.
 Ability to adjust pace to match customer flow without compromising quality of service.
 Excellent front of house persona – warm, welcoming, patient and understanding.
 Genuine belief in the value of good customer service.
 Excellent interpersonal, public speaking communication skills.
 Demonstrable time management skills and the ability to prioritize.
 Ability to be proactive and to take the initiative.

Desirable
 Previous cash handling experience.
 Foreign language skills.
 Historical knowledge of the site.

DIMENSIONS AND SCOPE OF JOB

People Management
 The Property team consists of a Visitor Services Manager and Visitor Services Supervisor and seasonal assistants.
 There are no line management responsibilities for this role, but this role works closely with volunteers and members of the wider site team.
 This role involves working with members of the public of all ages and abilities on a daily basis

Finance Management
 This role will involve cash reconciliation duties as appointed by the Visitor Services Supervisor.

Tools / equipment / systems
 There will be the occasional use of cleaning chemicals.
 This role will involve manual handling.
 Is expected to work and ensure compliance within the property’s ‘safe systems of work’ (the system for managing health and safety)

Hours: Part-Time (13 – 24 hours per week, including regular weekends & some evenings)
Contract: Fixed Term from 1st April 2026 to 31st October 2026
Salary: £12.60 p/h (pay review pending on 1st April 2026)

Rosslyn Chapel was founded in 1446 by Sir William St Clair. The beauty of its setting, in rural Midlothian, and the mysterious symbolism of its ornate stonework have inspired, attracted, and intrigued writers, artists and visitors ever since.

In 1995, The Rosslyn Chapel Trust was established to oversee the continuing programme of conservation of one of Scotland’s most interesting & unique visitor attractions. We are looking for enthusiastic, welcoming & passionate people to join our Visitor Services team this summer.

Our Visitor Services Assistants will be required to conduct informative and engaging Chapel history talks to our visitors as well as working in our busy visitor centre, selling tickets & souvenirs & providing information to our visitors throughout their visit.

Our ideal candidate will:

Have excellent communication skills and be outgoing and friendly.
Display excellent customer service skills.
Have experience of working in the retail/tourism industry.
Have experience of presenting, public speaking or leading guided tours.
Fluency in a second language would be an advantage but is not essential
Have their own transport or be able to easily commute to Roslin.
Be available to start training WC 16th March 2026.
Be available to work regular weekends & some evenings.

You can apply for this role by sending a CV & Covering Letter to Graham MacKay, Visitor Services Manager, Rosslyn Chapel – graham@rosslynchapel.com before the closing date of Friday 20th February 2026.