Seasonal

We’re excited to announce our new partnership with Edinburgh Zoo a collaboration that brings together world-class wildlife conservation mission with Heritage Portfolio’s award-winning expertise in hospitality and events.
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Chef – Edinburgh Zoo
£12.71+ per hour dependant on experience
Flexible hours
Evening and Weekend work
Part time or Full time
Employee Assistance program
Work-life balance
Free parking and easy access with transportation
Taxi available if working after midnight
Company discounts
Progression opportunities
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Job Introduction

Love fresh food, thrive in a fast-paced kitchen, and want to develop your culinary career? We’d love to hear from you.

We are looking for enthusiastic and passionate Casual Chefs to join our talented kitchen team. This is an exciting opportunity to work within a dynamic and supportive environment where no two days are the same.

Whether you’re preparing high-quality food for our busy café and retail outlets or creating exceptional dishes for conferences, meetings, private dining, weddings, and prestigious events, you’ll gain valuable experience across every aspect of hospitality. This role offers an excellent opportunity to broaden your culinary skills, work with experienced chefs, and build a rewarding career within a world-leading food and facilities management company.

What you’ll be doing

Preparing and delivering fresh, high-quality food to the highest standards.
Supporting all areas of the kitchen and assisting different sections as required.
Ensuring food is prepared, presented, and served on time and to specification.
Maintaining exceptional standards of food safety, hygiene, cleanliness, and health & safety.
Working closely with the wider kitchen and front-of-house teams to deliver an outstanding guest experience.
Supporting the delivery of a diverse range of services, from busy retail operations to conferences, meetings, weddings, private dining, and large-scale events.
Taking pride in your work while contributing ideas and maintaining high culinary standards.

About you
We’re looking for someone who:

Has a genuine passion for fresh food and quality ingredients.
Enjoys working in a fast-paced, customer-focused environment.
Is a strong team player who communicates well and supports colleagues.
Has excellent attention to detail and takes pride in producing consistently high standards.
Is eager to learn, develop new skills, and embrace new challenges.
Remains calm and organised under pressure.
Brings a positive attitude, reliability, and a willingness to go the extra mile.

About Heritage Portfolio

Heritage Portfolio is the specialist events and catering business of Sodexo Live!, delivering exceptional hospitality experiences across some of the UK’s most iconic cultural destinations. From outstanding in-house cafés at venues such as the V&A Dundee, The Signet Library, and the Portrait Gallery, to elegant weddings, corporate events, private dining, and prestigious occasions, we create memorable experiences through exceptional food and service.

Our mantra is “Never Standing Still.” As we continue to grow, we’re looking for passionate, motivated people who take pride in their work and want to be part of a team that continually strives for excellence.

If you’re ready to develop your culinary skills, work alongside talented professionals, and be part of delivering unforgettable hospitality experiences, we’d love to welcome you to our team.

JOB PURPOSE
Here at National Trust for Scotland’s beautiful Brodie Castle, we are looking for energetic, cheerful, and talkative individuals to join our amazing Food and Beverage team. No previous experience is needed; we would just love to hear from people who can interact and chat with our guests and make them feel welcomed and valued from the minute they arrive until we wish them farewell. This role is vital in providing our guests with the best possible service in whichever food outlet they have chosen to visit and helping our visitors to create wonderful memories. The role is varied and you may be creating the best barista coffee, making up a sandwich, hot food or serving a refreshing ice cream but whatever you are doing you’ll help us maximize all charity income opportunities through excellent customer service, product knowledge and taking pride in everything we do.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

To provide a consistently high standard of visitor care at all times

• Welcoming visitors to the site and processing their catering purchase in a friendly, efficient and knowledgeable manner;
• Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act;
• Welcoming International visitors and aiding with specific needs.
• Welcoming groups in an efficient and warm manner
• Answering visitors’ queries about the site, education facilities and the local area;
• Providing information about the site, its history, contents, offers and merchandise;
• Promoting the National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

To maintain excellent standards of site and personal presentation at all times
• The general ongoing operational cleaning of all areas as necessary, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting and polishing when required;
• Ensuring area is ready to open and welcome visitors by the set opening time;
• Wearing the correct uniform, name badges, or PPE as required.
• Reporting all instances of damage and wear and tear issues promptly to your line manager;
• Working in harmony with other departments;

Other duties (as required)
• To ensure good housekeeping of catering kitchens, serveries and back of house areas.
• To ensure that catering merchandising is in accordance with NTS policy.
• To assist in achieving site catering targets and KPI’s.
• To actively upsell products and services to facilitate the visitor’s enjoyment.
• To actively feedback visitor comments to line managers to develop and improve offer, service, operations.
• To work flexibly across departments and sites as needed.
• To assist with the set-up, stewarding and break down of events in liaison with the events coordinator.
• To assist with Hospitality events. Staff may be asked to work through the night hours.

Financial responsibilities

• To adhere to all financial procedures to include till operations and cash reconciliation duties.
• Help achieve sales targets and membership recruitment targets.
• Upsell products within the café.
• Actively feedback visitor comments to line managers to improve offer, service and operation.

Health and Safety
• To ensure the site meets with Health and Safety legislation in liaison with your department manager.
• To ensure that visitors vacate the site at close of business and that the site is secured at the end of day.
• To use personal protection equipment as provided and directed by your line manager.

JOB PURPOSE
As a member of our Visitor Services team your job is to give visitors from across the globe a warm welcome to Culross and help generate the income that enables us to care for The Royal Burgh of Culross.
Visiting Bessies Cafe is an essential part of the visitor experience and the role of the Visitor Service Assistant – Catering is to make it a positive and memorable part of a visitor’s day with us.
You’ll help us maximise sales through excellent customer service and product knowledge, taking pride in presentation and effective behind-the-scenes processes.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

 To provide a consistently high standard of visitor care at all times.
 Welcoming all visitors to the site and processing their catering purchase in a friendly, efficient and knowledgeable manner.
 Assist in food preparation and stock management.
 Answering visitors’ queries about the catering offer, deals, seating, and ingredients.
 Checking on how visitors are enjoying their experience of catering at Culross and enquiring whether all their needs are met.
 Promoting the National Trust for Scotland and the benefits of membership of it.
 To maintain excellent standards of site and personal presentation at all times
 The general ongoing operational cleaning of all areas as necessary
 Wearing correct uniform, name badges, or PPE as required.
 Support day to day catering operation including the preparation and cooking of soups and baked goods.

SCOPE OF JOB

Customer Service

 Regular interaction with members of the public of all ages and abilities, many from overseas and many National Trust for Scotland members.

Teamwork

 Regular interaction with employee and volunteer colleagues to share daily tasks and support a smooth visitor operation.

Sales, stock and financial processes

 Help achieve sales targets and membership recruitment targets.
 Operate tills and share end of day cash reconciliation duties, as appointed by Visitor Services Supervisor.

Tools/equipment and cleaning chemicals

 Occasional user of cleaning chemicals.
 Expected to become familiar with and comply with the property’s Health and Safety policies.

The current duties of this job do not require a criminal records (Disclosure Scotland) check to be carried out.

JOB PURPOSE

As a member of our Visitor Services team your job is to give visitors from across the globe a warm welcome to Leith Hall, Garden and Estate and help generate the income that enables us to care for the property and other National Trust for Scotland properties.

Visiting our Cafés is an essential part of the visitor experience and the role of the Visitor Service Assistant – Food & Beverage is to make it a positive and memorable part of a visitor’s day with us.
You will help us maximize sales through excellent customer service and product knowledge, taking pride in store presentation and effective behind-the-scenes processes.
Previous experience withing café, restaurant, and events operation with Food & Beverage background is desirable.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

To provide a consistently high standard of visitor care at all times when:
• To maintain excellent standards of site and personal presentation at all times,
• Help with behind-the-scenes tasks to prepare for opening at the start of the day and close-down at the end,
• Ensuring all food and produce is prepared and displayed to a high standard,
• Provide welcoming, responsive, friendly and efficient service tailored to the needs of both individual visitors and tour groups, processing their catering purchases in a knowledgeable manner,
• Providing information about the site, its history, contents, offers and merchandise products,
• Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.
• Wearing correct uniform, name badges, or PPE as required,
• Reporting all instances of damage and wear and tear issues promptly to your line manager,
• Working in harmony with other departments; Admissions, Retail, Maintenance and site repair employees/contractors.

Catering /Retail/Events/Cashier duties
• To ensure good housekeeping of catering kitchens, serveries and back of house areas,
• Ensure that food offerings are consistently served at healthy standards,
• Safely operate appropriate machinery and equipment for assigned tasks,
• To actively upsell products and services to facilitate the visitors’ enjoyment,
• To actively feedback visitor comments to line managers to develop and improve offer, service, operations,
• Be aware of the team’s targets for generating income and aim to achieve and exceed them,
• Be responsible for accurate and secure till operation and sales processing, supporting the reconciliation of end-of-day takings,
• To work flexibly across sites as needed,
• Report all incidents directly to line manager.

SCOPE OF JOB

Customer Service

• Regular interaction with members of the public of all ages and abilities.

Teamwork

• Regular interaction with employee and volunteer colleagues to share daily tasks and support a smooth visitor operation

Sales, stock and financial processes

• Help achieve sales targets and membership recruitment targets
• Operate tills and share end of day cash reconciliation duties, as appointed by VSM- Food & Beverage

Tools/equipment and cleaning chemicals

• Occasional user of cleaning chemicals.
• Expected to become familiar with and comply with the property’s Health and Safety policies or ‘
Safe Systems of Work’

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Essential:
• Ability to work within a team or independently, with minimal supervision, to a high and safe standard.
• Ability to be flexible and adapt working patterns and tasks to meet day-to-day variations in property needs.
• Ability to adjust pace to match customer flow without compromising quality of service.
• Excellent front of house persona – warm, welcoming, patient and understanding.
• Excellent selling skills – adaptable to customer type and product.
• Ability to do basic cooking.
• Genuine belief in the value of good customer service.
• Ability to be proactive and to take the initiative.

Desirable:
• Previous experience withing café, restaurant, and events operation with Food & Beverage background
• Basic Food Hygiene Qualification
• Demonstrable experience in sales with experience of EPOS systems and cash handling/reconciliation
• Access to own transport

The current duties of this job do not require a criminal records (Disclosure Scotland) check to be carried out.

JOB PURPOSE

As a member of Culloden Battlefield’s Catering team, you will be working in a fast-paced and dynamic environment serving a large range of international and local guests. You will work as part of a larger, multi-department team to ensure an unforgettable visitor experience every time.

This role is key to the visitor experience; your role is to put smiles on faces and ensure our visitors have an amazing visit.
Benefits include
• Cycle to Work Scheme – offering excellent discounts on bicycle costs •
• Up to £50 towards the cost of your glasses or contact lenses if you need them for work •
• Staff discounts through Reward Gateway, our online employee discount scheme – offering a variety of discounts on a wide range of high street retail brands •
• 10% discount from the rental price (excluding the booking fee and any other ancillary charges) on all self-catering holiday accommodation managed by our partner Sykes Holiday Cottages
• Your employee card gives free entry to you, any of your children under the age of 18 and one other adult to National Trust for Scotland and National Trust properties, as well as a 20% discount on most purchases in National Trust for Scotland retail outlets.
REQUIRED SKILLS, EXPERIENCE & ATTRIBUTES

Essential

• A warm, friendly and outgoing personality.
• Previous experience in a catering or customer-facing role, delivering impeccable customer care and food safety standards.
• Be responsible and proactive. Ensuring all day-to-day tasks are completed including record keeping and reporting figures, cleaning, preparation and basic administration as required.
• To provide consistently excellent customer service when dealing with high volumes of customers
• Cash reconciliation duties including start and end of day tasks, must have experience handling cash accurately and processing sales
• Be able to take responsibility for your own development and learning.
• Have a flexible approach to working hours and days including working weekend and Bank Holidays as appropriate.
• To work across departments when necessary, supporting the wider Culloden cluster
• Adhering to the property’s quality standards including but not limited to the wearing of uniform, being well presented with a good standard of personal hygiene.
• Ensuring health and welfare of property staff, volunteers, and visitors by adhering to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety).
• Ensuring Safe systems of work are implemented effectively within all activities

Desirable

• Recognised First Aid Qualification.
• Experience of a Barista-style Coffee Machine and basic knowledge of Coffee types & styles
• SCPLH Qualification Alcohol.
• Knowledge of HACCP & COSHH systems.
• Basic Food Hygiene Qualification (will be expected to undertake if not held)
• Experience in EPOS style till operation.
• Excellent cash handling skills.

DIMENSIONS AND SCOPE OF JOB

Scale:
⦁ Primarily based in the Visitor Centre café working a variety of shift patterns including weekends and early evenings but may involve working across all departments including the external catering trailer.

Financial Responsibilities:
⦁ To adhere to all financial procedures including till operation, banking, and safeguarding of monies: to implement amendments to standard procedure as instructions may dictate.

Health and Safety
• To complete various online learning modules covering all aspects of on-site Health and Safety
• To use personal protective equipment as provided and directed by your line manager.
• Will be a frequent user of catering equipment and cleaning chemicals.
• Expected to work within and ensure compliance with the property’s ‘Safe Systems of Work’ (the system for managing health and safety and to ensure site meets with Health and Safety legislation).
• This role will involve manual handling

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

⦁ Welcoming visitors to the site and interact with them in a friendly, efficient, and knowledgeable manner.
⦁ Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act.
⦁ Answering visitors’ queries about the sites, education facilities and the local area.
⦁ Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.