Seasonal

JOB PURPOSE

This role is specifically to operate and served from the mobile catering unit located externally to the visitor centre. This role involves a large amount of lone working, however you will work as part of a larger, multi-department team to ensure an unforgettable visitor experience every time.

This role is key to the visitor experience; your role is to put smiles on faces and ensure our visitors have an amazing visit.
Benefits include
• Cycle to Work Scheme – offering excellent discounts on bicycle costs •
• Up to £50 towards the cost of your glasses or contact lenses if you need them for work •
• Staff discounts through Reward Gateway, our online employee discount scheme – offering a variety of discounts on a wide range of high street retail brands •
• 10% discount from the rental price (excluding the booking fee and any other ancillary charges) on all self-catering holiday accommodation managed by our partner Sykes Holiday Cottages
• Your employee card gives free entry to you, any of your children under the age of 18 and one other adult to National Trust for Scotland and National Trust properties, as well as a 20% discount on most purchases in National Trust for Scotland retail outlets.

REQUIRED SKILLS, EXPERIENCE & ATTRIBUTES

Essential

• A warm, friendly and outgoing personality.
• Previous experience in a catering or customer-facing role, delivering impeccable customer care and food safety standards.
• Be responsible and proactive. Ensuring all day-to-day tasks are completed including cleaning, preparation and POS operation.
• To provide consistently excellent customer service when dealing with high volumes of customers
• Cash reconciliation duties including start and end of day tasks, must have experience handling cash accurately and processing sales
• Be able to take responsibility for your own development and learning.
• Have a flexible approach to working hours and days including working weekend and Bank Holidays as appropriate.
• Adhering to the property’s quality standards including but not limited to the wearing of uniform, being well presented with a good standard of personal hygiene.
• Ensuring health and welfare of property staff, volunteers, and visitors by adhering to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety).
• Ensuring Safe systems of work are implemented effectively within all activities

Desirable

• Recognised First Aid Qualification.
• Experience of a Barista-style Coffee Machine and basic knowledge of Coffee types & styles
• SCPLH Qualification Alcohol.
• Knowledge of HACCP & COSHH systems.
• Basic Food Hygiene Qualification (will be expected to undertake if not held)
• Experience in EPOS style till operation.
• Excellent cash handling skills.

DIMENSIONS AND SCOPE OF JOB

Scale:
⦁ Primarily based in the external mobile catering unit working a variety of shift patterns including weekends and early evenings but may involve working across all departments.
⦁ The catering unit serves barista-made coffees, confectionary, cakes and a small hot food menu which you will be responsible for serving.

Financial Responsibilities:
⦁ To adhere to all financial procedures including till operation and safeguarding of monies: to implement amendments to standard procedure as instructions may dictate.

Health and Safety
• To complete various online learning modules covering all aspects of on-site Health and Safety
• To use personal protective equipment as provided and directed by your line manager.
• Will be a frequent user of catering equipment and cleaning chemicals.
• Expected to work within and ensure compliance with the property’s ‘Safe Systems of Work’ (the system for managing health and safety and to ensure site meets with Health and Safety legislation).
• This role will involve manual handling

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

⦁ Welcoming visitors to the site and interact with them in a friendly, efficient, and knowledgeable manner.
⦁ Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act.
⦁ Answering visitors’ queries about the sites, education facilities and the local area.
⦁ Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

The above requirements reflect the scope of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

JOB PURPOSE

Do you have a passion for food and are dedicated to high levels of customer service?

Visiting our Café is an essential part of the visitor experience for those coming to Newhailes House and Gardens the role of the Visitor Service Assistant – Food & Beverage is to make it a positive and memorable part of a visitor’s day with us. Our café is a busy operation, and the ideal candidate should be experienced in a high volume, fast-paced environment. Barista experience would be beneficial for this role however training will be given.

Core hours will be the minimum hours available, with the opportunity to work additional hours to suit the needs of the business. Must have full weekend availability, hours will be issued on a rota basis.
We pride ourselves on creating a team work ethic here at Newhailes House so you may be required for additional support with other areas of the property such as Admissions, Retail, and Events activities to meet the business needs.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

 To always provide a consistently high standard of visitor care.
 Welcoming all visitors to the site and processing their catering purchases in a friendly, efficient, and knowledgeable manner; supporting visitors with special needs / impairments and providing a high level of service in accordance with the Equality Act.
 Answering visitors’ queries about the catering offer, deals, seating, and allergens.
 Checking on how visitors are enjoying their experience of catering and enquiring whether all their needs are met.
 Opening and closing procedures
 To always maintain excellent standards of site and personal presentation.
 The general ongoing operational cleaning of all areas as necessary.
 Wearing correct uniform, name badges, or PPE as required.

Customer Service

 Regular interaction with members of the public of all ages and abilities.

Teamwork

 Regular interaction with employee and volunteer colleagues to share daily tasks and support a smooth visitor operation.

Sales, stock and financial processes

 Help achieve sales targets and membership recruitment targets
 Operate tills and share end-of-day cash reconciliation duties, as appointed by Visitor Services Supervisor
 Regularly assist in ordering all necessary food and dry goods

Tools/equipment and cleaning chemicals

 Occasional user of cleaning chemicals.
 EPOS tills and chip and pin machines.
 Fully equipped commercial catering kitchens.
 Expected to become familiar with and comply with the property’s Health and Safety policies or Safe Systems of Work’.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Essential

 Barista experience required
 Ability to work within a team or independently, with minimal supervision, to a high and safe standard.
 Demonstrate experience in F&B service environment
 Ability to be flexible and adapt working patterns and tasks to meet day-to-day variations in property needs. This will include evenings to support events.
 Ability to adjust pace to match customer flow without compromising quality of service.
 Excellent front of house persona – warm, welcoming, patient and understanding.
 Excellent selling skills.
 Genuine belief in the value of good customer service.
 Ability to be proactive and to take the initiative.
 Demonstrable experience in sales with experience of EPOS systems and cash handling/reconciliation.

Desirable:

 Basic Food Hygiene Qualification.

The current duties of this job do not require a criminal records (Disclosure Scotland) check to be carried out.

JOB PURPOSE
Do you have a passion for food and dedicated to high levels of customer service?
Visiting our Café is an essential part of the visitor experience for those coming to Newhailes House and Gardens the role of the Visitor Service Assistant – Kitchen Assistant is to make it a positive and memorable part of a visitor’s day with us. Our café is a busy operation, and the ideal candidate should be experienced in a high volume, fast paced environment.
You will assist the Head Chef in the day to day management of the kitchen to ensure that all targets are met and that all visitors receive the highest level of visitor experience standards.
You must have full weekend availability, hours will be issued on a rota basis.
We pride ourselves on creating a team work ethic here at Newhailes House so you may be required for additional support with other areas such as serving in the cafe.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
 Contribute to food production as per the menu cycle/specification.
 Keeping up to date HACCP, COSHH checklists and temperature sheets.
 Ensure high standards of kitchen hygiene, cleanliness, tidiness and related schedules.
 Use fresh produce and ingredients whenever and where-ever is possible and minimise wastage.
 Maintain a high standard of food presentation to the customer.
 Share in the common responsibility of implementing the Trust’s “Health & Safety Policy”, being mindful at all times of the health and safety of self, staff, volunteers, and visitors.
 Share in the common responsibility of working in a manner mindful of the Trust’s obligations to minimise impact on the environment, through e.g. efficient use of water/heat/light, recycling and the disposal of waste, considered use of transport.
 Help to reduce occurrences where Health or Safety of yourself and other employees may be put in jeopardy.
 Adherence to the COSHH Training provided and control of substances covered by COSHH.
 Involvement in the upkeep and maintenance of both the kitchen and café areas.
 Assist with daily cleaning and pot wash duties.

SCOPE OF ROLE
Location
The post holder will be based at Newhailes but may also be expected to work in other Edinburgh cluster properties and at special events/functions when required.
People Management
The post holder does not direct line manage any team.
Financial Management
Not a budget holder but responsible for the day- to -day management of stock
REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Essential
 Experience working in a similar, quick service, environment and delivering the best visitor service.
 Practical experience of food preparation and service.
 Previous experience working in a team.
 Ability to follow instruction and work independently off own initiative.
 Skill in establishing priorities and managing workload.
 Keen interest in food.
Desirable
 Awareness of what the National Trust for Scotland sets out to achieve.
 High standard of presentation and service (experience an advantage).
 Intermediate Food Hygiene Certificate.

Hours: 7am – 10am
Seasonal Contract: Immediate start – 31st October 2026
Rate of pay: Dependent on Experience

With the launch of an exciting new menu at Blair Castle where everything is made in house we have a vacancy available for a Breakfast Cook.

MAIN DUTIES:
Duties to include the cooking of breakfast rolls and serving hot drinks in the satellite catering unit in the Caravan Park at Blair Castle.

BENEFITS:

– Competitive hourly wage and company pension scheme.
– Training and development opportunities.
– Supportive and friendly work environment.
– Discount at the restaurant, gift shop and The Larder.
– Free entry to Blair Castle for you plus four guests.

If you are passionate about food service and enjoy working in a dynamic environment, we would love to hear from you! Apply today to become part of our catering team.

To apply, please send a copy of your CV and a cover letter to Alec: alecc@atholl-estates.co.uk

Hours: Part-time and full-time available
Seasonal Contract: Immediate start – 31st October 2026
Rate of pay: £13.45 per hour (in line with National Living Wage)

Accommodation available

With the launch of an exciting new menu at Blair Castle where everything is made in house we have vacancies available for Front of House Catering Assistants and Kitchen Porter Roles.

MAIN DUTIES:

Kitchen Porter:
Duties will include pot washing, putting deliveries away restocking the satellite catering units at the Caravan Park and in the Castle Grounds and maintaining a clean workspace.

Front of House Catering Assistants:
Duties to include assisting and serving customers, barista coffee making and special event catering.

BENEFITS:

– Competitive hourly wage and company pension scheme.
– Training and development opportunities.
– Supportive and friendly work environment.
– Accommodation available.
– Discount at the restaurant, gift shop and The Larder.
– Free entry to Blair Castle for you plus four guests.

If you are passionate about food service and enjoy working in a dynamic environment, we would love to hear from you! Apply today to become part of our catering team.

To apply, please send a copy of your CV and a cover letter to Alec: alecc@atholl-estates.co.uk

Hours: Part-time or full-time available
Seasonal Contract: Immediate start – 31st October 2026
Rate of pay: Dependent on Experience

Accommodation available

With the launch of an exciting new menu at Blair Castle where everything is made in house we have a vacancy available for a Cook/Baker.
MAIN DUTIES:

We are looking for someone who enjoys baking and home style cooking to work in the Castle Kitchen alongside 2 other chefs.

BENEFITS:

– Competitive wage and company pension scheme.
– Training and development opportunities.
– Supportive and friendly work environment.
– Accommodation available.
– Discount at the restaurant, gift shop and The Larder.
– Free entry to Blair Castle for you plus four guests.

If you are passionate about food service and enjoy working in a dynamic environment, we would love to hear from you! Apply today to become part of our catering team.

To apply, please send a copy of your CV and a cover letter to Alec: alecc@atholl-estates.co.uk