Seasonal

Apply now for an amazing opportunity to join our team at The Palace of Holyroodhouse, where your everyday job can become truly exceptional.

Standing at the end of the Royal Mile, The Palace of Holyroodhouse attracts thousands of visitors from around the World, to explore the Palace’s close associations with some of Scotland’s most well-known historic figures and learn how today it is used by The King.

As a Visitor Services Assistant, you’ll welcome visitors from around the world and ensure every visitor has an exceptional experience from welcome to goodbye.

Responsibilities

Provide a warm welcome to visitors, actively engaging with them to enhance their understanding and enjoyment of the Royal Collection, Palace and local area.

Assist in preparing the visitor route before opening by ensuring all areas are clean and tidy, maintaining high presentation standards throughout the day.

Provide exceptional customer service, always maintaining a friendly and professional demeanour.

Be aware about security, emergency, and evacuation procedures ensuring the safety and security of the visitors and the site.

Work collaboratively as a team to ensure the smooth flow of visitors along the route.

Essential Criteria:

Friendly and customer-focussed attitude and great verbal communication skills, you’ll enjoy working with people and take pride in delivering an exceptional visitor experience.

You’ll feel confident initiating conversations with visitors, understanding their needs and providing tailored information and knowledge.

At your best working as a part of a team and with lots of initiative, you can anticipate visitor needs, ensuring the visitor route is managed to a high standard throughout the day.

Pro-active and organised, you can work effectively even when it gets busy.

Additional Information:

We are currently advertising for two roles: Visitor Services Assistants as well as Retail and Admissions Assistants. Please consider which role best suits your aims, skills and experience, as you can only submit one application.

This role will involve standing on your feet for a large part of the day.

The full contract duration will run from 16th April 2026 to 31 October 2026.

You will typically work 37.5 hours per week and be rostered to work 5 days, Monday through to Sunday.

Selection processes are likely to take place on 4 December 2025.

Benefits
Competitive pay of £12.60 per hour rising to £13.45 in April 2026.

Complimentary lunch during your shift.

The opportunity to join a large, friendly, and sociable team.

Benefits including complimentary tickets to Royal Collection Trust sites and a 20% discount at Royal Collection Trust shops.

Seasonal – Full time
Salary: £12.60 per hour

We’re looking for a professional, hard-working and well presented housekeeper to join our wonderful team. The purpose of this role is to assist with housekeeping and conservation duties in all areas of Blair Castle.  As frequent contact with our visitors is part of the daily routine, a smart appearance and a high standard of customer care are expected.

Main duties:

To assist with general housekeeping and cleaning duties, including vacuuming and dusting, working with extra care around antique and museum items in the castle.
Cleaning of all public areas including the castle exhibition.
Daily cleaning and daily maintenance cleaning of visitor toilets.
Cleaning staff room areas and toilets.
Assistance and support to other teams within the Castle enterprise as required.
Comply with health & safety directives and organisational policy, including regular fire drills.
Comply with organisational policy for green tourism and recycling policies.
Attend team meetings and training sessions as required.
Conservation cleaning of castle artifacts throughout the winter.

About you:

You should have a keen attention to detail and take pride in maintaining the cleanliness and care that a historic house demands.
Ability to work efficiently both independently and as part of a team.
Initiative, enthusiasm, and strong communication skills.
An understanding of Health & Safety and COSHH is a bonus.

Benefits:

Attractive, competitive salary, supported by an excellent company pension scheme that includes life cover.
Annual leave scheme.
Great staff events such as a summer BBQ, bonfire night and Christmas meal.
Other benefits include free tickets to: Atholl Gathering and Highland Games and Blair Castle and Gardens. Discounts off: The Larder, Castle Gift Shop, Restaurant, holiday accommodation, fishing and more.
Work in a beautiful castle surrounded by historic woodland, acres of green space and the serene Hercules Garden, perfect for lunchtime walks.

If you are passionate about maintaining high standards of cleanliness and creating a welcoming environment for our visitors, we would love to hear from you. Apply now to be part of our dedicated housekeeping team.

Please email your CV and covering letter to niallg@atholl-estates.co.uk.