Seasonal

Visitor Experience Assistant – Catering

Do you like meeting people, serving great food and drink, and providing great customer service? Then our Café team may be the job for you! Our Café is a very busy part of the museum and provides lunches, cakes, snacks and hot and cold drinks.

Our Café team also run our Caterpod, a mobile ice-cream pod, and help with events and catering bookings in Am Fasgadh (our collections store).

The Highland Folk Museum is an open air living history museum, with 36+ historical buildings across mile-long our site. We present over 200 years of history, from 1700’s thatched cottages to 1950’s shops and our maintenance and craft skills teams are responsible for keeping them looking great.

This vacancy shuts on the 18th of February, if you’d like to know more about our roles and how to apply, please follow the link below –

Visitor Services Assistant – Food & Beverage

JOB PURPOSE

As a member of our Visitor Services team, your job is to give visitors from across the globe a warm welcome to Pitmedden Garden and help generate the income that enables us to care for Pitmedden Garden and other National Trust for Scotland properties.

Visiting our tearoom is an essential part of the visitor experience and the role of the Visitor Service Assistant – Food & Beverage is to make it a positive and memorable part of a visitor’s day with us.

You will help us maximise sales through excellent customer service and product knowledge, taking pride in store presentation and effective behind-the-scenes processes.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
• To always provide a consistently high standard of visitor care when:
• Welcoming all visitors to the site and processing their catering purchase in a friendly, efficient and knowledgeable manner; supporting visitors with special needs / impairments and providing an elevated level of service in accordance with the Equality Act.
• Answering visitors’ queries about the catering offer, deals, seating, and ingredients.
• Checking on how visitors are enjoying their experience of catering at Pitmedden Garden and enquiring whether all their needs are met.
• Consistently presenting high quality plating of food.
• Promoting the National Trust for Scotland and the benefits of membership of it.
• To always maintain excellent standards of site and personal presentation
• The general ongoing operational cleaning of all areas as necessary
• Wearing correct uniform, name badges, or PPE as required.
• Cash handling and point of sale.

SCOPE OF JOB

Customer Service
• Regular interaction with members of the public of all ages and abilities.

Teamwork
• Regular interaction with employee and volunteer colleagues to share daily tasks and support a smooth visitor operation

Sales, stock and financial processes
• Help achieve sales targets and membership recruitment targets
• Operate tills and share end-of-day cash reconciliation duties, as appointed by the Duty Manager.

Tools/equipment and cleaning chemicals
• Occasional user of cleaning chemicals.
• Expected to become familiar with and comply with the property’s Health and Safety policies or ‘ Safe Systems of Work’

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Essential:
• Ability to work within a team or independently, with minimal supervision, to a high and safe standard.
• Ability to be flexible and adapt working patterns and tasks to meet day-to-day variations in property needs.
• Ability to adjust pace to match customer flow without compromising quality of service.
• Excellent front of house persona – warm, welcoming, patient and understanding.
• Excellent selling skills.
• Ability to do basic cooking.
• Genuine belief in the value of good customer service.
• Ability to be proactive and to take the initiative.

Desirable:
• Access to own transport
• Basic Food Hygiene Qualification
• Demonstrable experience in sales with experience of EPOS systems and cash handling/reconciliation.

The current duties of this job do not require a criminal records (Disclosure Scotland) check to be conducted.

Visitor Services Assistant – Catering

JOB PURPOSE
As a member of our Visitor Services team your job is to give visitors from across the globe a big Fyvie welcome and help generate the income that enables us to care for the Castle and its Surroundings.

Visiting The Butlers Pantry is an essential part of the visitor experience and the role of the Visitor Service Assistant – Catering is to make it a positive and memorable part of a visitor’s day with us.
You’ll help us maximise sales through excellent customer service and product knowledge, taking pride in presentation and effective behind-the-scenes processes.

Our Tearoom is a high footfall operation, and the ideal candidate should be experienced in a high volume, fast-paced environment. Barista and baking experience would be beneficial for this role however training will be given.

Core hours will be the minimum hours available, with the opportunity to work additional hours to suit the needs of the business. Must have weekend availability, hours will be issued on a rota basis.

We pride ourselves on creating a positive team work ethic here at Fyvie so you may be required for additional support with other areas of the property such as Admissions, Retail, and Events activities to meet the business needs.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

 To provide a consistently high standard of visitor care at all times
 Welcoming all visitors to the site and processing their catering purchase in a friendly, efficient and knowledgeable manner.
 Assist in food preparation and stock management.
 Answering visitors’ queries about the catering offer, deals, seating, and ingredients.
 Checking on how visitors are enjoying their experience of catering enquiring whether all their needs are met.
 Promoting the National Trust for Scotland and the benefits of membership of it.
 To maintain excellent standards of site and personal presentation at all times
 The general ongoing operational cleaning of all areas as necessary
 Wearing correct uniform, name badges, or PPE as required.
 Support day to day catering operation including the preparation and cooking of soups, baked goods and any other items
SCOPE OF JOB

Customer Service

 Regular interaction with members of the public of all ages and abilities, many from overseas and many National Trust for Scotland members.

Teamwork

 Regular interaction with employee and volunteer colleagues to share daily tasks and support a smooth visitor operation.

Sales, stock and financial processes

 Help achieve sales targets and membership recruitment targets.
 Operate tills and share end of day cash reconciliation duties, as appointed by Visitor Services Supervisor.

Tools/equipment and cleaning chemicals

 Occasional user of cleaning chemicals.
 Expected to become familiar with and comply with the property’s Health and Safety policies.

The current duties of this job do not require a criminal records (Disclosure Scotland) check to be carried out.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

REQUIRED SKILLS, EXPERIENCE & KNOWLEDGE

Essential:

 Ability to work within a team or independently, with minimal supervision, to a high and safe standard.
 Ability to be flexible and adapt working patterns and tasks to meet day-to-day variations in property needs.
 Ability to adjust pace to match customer flow without compromising quality of service.
 Excellent front of house persona – warm, welcoming, patient and understanding.
 Excellent selling skills.
 Genuine belief in the value of good customer service.
 Ability to be proactive and to take the initiative.

Desirable:
 Basic Food Hygiene Qualification.
 Demonstrable experience in sales with experience of EPOS systems and cash handling/reconciliation.
 Previous experience in preparing and cooking food.

Visitor Services Assistant – Food & Beverage

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
To provide a consistently high standard of visitor care at all times
• Welcoming visitors to the site and processing their admission/retail or catering purchase in a friendly, efficient and knowledgeable manner;
• Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act;
• Welcoming International visitors and aiding with specific needs;
• Welcoming groups in an efficient and warm manner;
• Answering visitors’ queries about the site, education facilities and the local area;
• Providing information about the site, its history, contents, offers and merchandise;
• Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

To maintain excellent standards of site and personal presentation at all times
• Ensuring site is ready to open and welcome visitors by the set opening time;
• Wearing correct uniform, name badges, or PPE as required.
• Reporting all instances of damage and wear and tear issues promptly to your line manager;
• Working in harmony with other departments; housekeeping, gardening, grounds maintenance and site repair employees/contractors.

Financial Responsibilities (where applicable)
• To adhere to all financial procedures to include till operation and banking and safeguarding of monies: to implement amendments to standard procedure as instructions may dictate.

Food & Beverage duties (where applicable)
• To ensure good housekeeping of kitchens, serveries and back of house areas.
• To ensure that merchandising is in accordance with NTS policy.
• To assist in achieving site catering targets and KPI’s.
• To actively upsell products and services to facilitate the visitor’s enjoyment.
• To actively feedback visitor comments to line managers to develop and improve offer, service, operations.
• To work flexibly across departments and sites as needed.

Health and Safety
• To ensure site meets with Health and Safety legislation in liaison with your department manager.
• To ensure that visitors vacate the site at close of business and that the site is secured at end of day.
• To use personal protection equipment as provided and directed by your line manager.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Qualifications
• No formal educational qualification required.
Skills, Experience & Knowledge
Essential:
• Ability to work within a team or independently, with minimal supervision to a high and safe standard.
• Ability to be flexible, in particular to adapt working patterns and tasks to meet day-to-day property needs.
• Ability to adjust pace to match customer flow without compromising quality of service.
• Excellent front of house persona – warm, welcoming, patient and understanding.
• Genuine belief in the value of good customer service.
• Excellent interpersonal and communication skills.
• Demonstrable time management skills and the ability to prioritise.
• Ability to be proactive and to take the initiative as required.

Desirable:
• Demonstrable experience in a customer-facing role or hospitality role, delivering impeccable customer care through excellent inter-personal skills.
• Experience in EPOS style till operation.
• Excellent cash handling skills.
• Excellent selling skills – adaptable to customer type and product.

Visitor Services Assistant – Retail & Admissions

JOB PURPOSE
To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure. Specifically, to ensure the smooth and safe operations in retail and admission and making Threave Gardens & Nature Reserve the best possible place to visit and work.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
To provide a consistently high standard of visitor care at all times
• Welcoming visitors to the site and processing their admission/retail purchase in a friendly, efficient and knowledgeable manner
• Providing information about the site, its history, contents, offers and merchandise
• Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

To maintain excellent standards of site and personal presentation at all times
• Ensuring site is ready to open and welcome visitors by the set opening time
• Wearing correct uniform, name badges, or PPE as required.
• Reporting all instances of damage and wear and tear issues promptly to your line manager
• Working in harmony with other departments; food & beverage, housekeeping, gardening, estate and site repair employees/contractors.

Financial Responsibilities
• To adhere to all financial procedures to include till operation and banking and safeguarding of monies: to implement amendments to standard procedure as instructions may dictate.

Retail/Admission/Plant Sales and other duties
• To ensure good housekeeping of and back of house areas, including Plant Sales
• To ensure that retail merchandising is in accordance with NTS policy.
• To assist in achieving site targets and KPI’s.
• To actively upsell products and services to facilitate the visitor’s enjoyment.
• To actively feedback visitor comments to line managers to develop and improve offer, service, operations.
• To work flexibly across departments and sites as needed.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Qualifications
• No formal educational qualification required.

Skills, Experience & Knowledge
Essential
• Demonstrable experience in a customer-facing role, delivering high levels of customer care through excellent inter-personal skills,
• Experience and confidence undertaking till-work and cash handling/reconciliation.
• Excellent selling skills – adaptable to customer type and product.
• Flexible, helpful outlook to customers and colleagues.
• An understanding and commitment to the aims and objectives of the National Trust for Scotland.
• Living the values of the National Trust for Scotland and encourage colleagues to do the same
o The ability and willingness to understand others’ perspectives and to consider the impact of your actions on them and to adapt your actions as necessary.
o The ability and willingness to learn and try new things, to be flexible and step outside of your comfort zone.
o An open and honest way of communicating, ready to ask others for their ideas and to be open to hear and consider different points of view.
o A pro-active approach to taking initiative and to driving forward ideas and projects designed to improve daily operations and deliver an exceptional visitor experience.

Desirable
• Experience using an EPOS system

Visitor Services Assistant

JOB PURPOSE
To maximise visitors’ enjoyment at National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure.
Specifically, to ensure the smooth and safe operations in Admissions, Tours, Retail, Catering and Events activities making the property the best possible place to visit and work.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
To provide a consistently high standard of visitor care at all times
• Welcoming visitors to the site and processing their admission or retail purchase in a friendly, efficient and knowledgeable manner.
• Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act.
• Welcoming International visitors and aiding with specific needs.
• Welcoming groups in an efficient and warm manner
• Answering visitors’ queries about the site and the local area.
• Providing information about the site, its history, contents, offers and merchandise.
• Promoting National Trust for Scotland brand to include our Membership scheme, guidebooks, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

To maintain excellent standards of site and personal presentation at all times
• The general ongoing operational cleaning of all areas as necessary, toilet cleaning, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting and polishing when required.
• Ensuring site is ready to open and welcome visitors by the set opening time.
• Wearing correct uniform, name badges, or PPE as required.
• Reporting all instances of damage and wear and tear issues promptly to your line manager.
• Working in harmony with other departments; gardening, grounds maintenance and site repair employees/contractors.

Retail/Cashier duties (where applicable)
• To ensure good housekeeping of the museum and back of house areas.
• To ensure that retail merchandising is in accordance with NTS policy.
• To assist in achieving site retail/admissions/membership targets and KPI’s.
• To actively upsell products and services to facilitate the visitor’s enjoyment.
• To actively feedback visitor comments to line managers to develop and improve offer, service, operations.
• To work flexibly across departments and sites as needed.
• To assist with the set-up and break-down of events in liaison with the Visitor Services Manager.
• To assist with Heritage Hospitality events. Staff may be asked to work through into evening hours.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Qualifications
• No formal educational qualification required.

Skills, Experience & Knowledge
Essential
• Excellent cash handling skills.
• Excellent “front of house” persona – warm, welcoming, patient, understanding.
• Excellent selling skills – adaptable to customer type and product.
• Demonstrable excellent time management skills and the ability to prioritise.
• Flexible, helpful outlook to customers and colleagues.
• An understanding and commitment to the aims and objectives of the National Trust for Scotland.
• Living the values of the National Trust for Scotland and encourage colleagues to do the same
o The ability and willingness to understand others’ perspectives and to consider the impact of your actions on them and to adapt your actions as necessary.
o The ability and willingness to learn and try new things, to be flexible and step outside of your comfort zone.
o An open and honest way of communicating, ready to ask others for their ideas and to be open to hear and consider different points of view.
o A pro-active approach to taking initiative and to driving forward ideas and projects designed to improve daily operations and deliver an exceptional visitor experience.

Desirable
• Experience in storytelling and a passion for Scottish heritage and history
• Demonstrable experience in a customer-facing retail-based role and or a catering based role, delivering impeccable customer care through excellent inter-personal skills.
• Demonstrable experience in sales or ticket/event/admissions – ideally in a heritage/tourism context – with experience and confidence undertaking till-work and cash handling/reconciliation.
• Experience in EPOS style till operation.

Actor / Performer / Storyteller

The National Wallace Monument is seeking an experienced freelance actor or live performer to portray William Wallace during events, activations, and special visitor experiences at one of Scotland’s most iconic landmarks.

This is a unique opportunity to bring Scotland’s national hero to life for audiences from around the world, delivering powerful, engaging, and historically informed performances that enhance the visitor experience.

We’re looking for a male performer who can:

• Deliver short scripted and unscripted performances as William Wallace
• Interact confidently with visitors of all ages in character
• Support event days, private events and seasonal activities
• Bring authenticity, presence, and passion to the role
• Represent the Monument with professionalism and enthusiasm
• Work with the onsite team to ensure all visitors receive a friendly welcome and excellent service.

Along with storytelling, performances may include Q&A sessions and photo opportunities.

Visitor Services Assistant

Specifically, to ensure the smooth and safe operations in Admissions, Tours, Retail, Catering and Events activities making the property the best possible place to visit and work.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
To provide a consistently high standard of visitor care at all times
 Welcoming visitors to the site and processing their admission/retail or catering purchase in a friendly, efficient and knowledgeable manner.
 Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act.
 Welcoming International visitors and aiding with specific needs.
 Welcoming groups in an efficient and warm manner.
 Answering visitors’ queries about the site, education facilities and the local area.
 Providing information about the site, its history, contents, offers and merchandise.
 Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.
To maintain excellent standards of site and personal presentation at all times
 The general ongoing operational cleaning of all areas as necessary, toilet cleaning, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting and polishing when required.
 Ensuring site is ready to open and welcome visitors by the set opening time.
 Wearing correct uniform, name badges, or PPE as required.
 Reporting all instances of damage and wear and tear issues promptly to your line manager.
 Working in harmony with other departments; housekeeping, gardening, grounds maintenance and site repair employees/contractors.

Financial responsibilities
 To adhere to all financial procedures to include till operation and banking and safeguarding of monies: to implement amendments to standard procedure as instructions may dictate.

Retail/Catering/Events/Cashier duties
 To ensure good housekeeping of catering kitchens, serveries and back of house areas.
 To ensure that retail merchandising is in accordance with NTS policy.
 To assist in achieving site retail/catering/events targets and KPI’s.
 To actively upsell products and services to facilitate the visitor’s enjoyment.
 To actively feedback visitor comments to line managers to develop and improve offer, service, operations.
 To work flexibly across departments and sites as needed.
 To assist with the set-up, stewarding and break-down of events in liaison with the events coordinator.
 To assist with Heritage Hospitality events. Staff may be asked to work through into the night hours.

Health and Safety
 To ensure site meets with Health and Safety legislation in liaison with your department manager.
 To ensure that visitors vacate the site at close of business and that the site is secured at end of day.
 To use personal protection equipment as provided and directed by your line manager

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Qualifications
 No formal educational qualification required.

Skills, Experience & Knowledge
Essential
 Demonstrable experience in a customer-facing role, delivering impeccable customer care through excellent inter-personal skills.
 Demonstrable experience in a catering based role, delivering impeccable customer care and food safety standards.
 Demonstrable experience in sales or ticket/event/admissions – ideally in a heritage/tourism context – with experience and confidence undertaking till-work and cash handling/reconciliation.
 Experience in EPOS style till operation.
 Excellent cash handling skills.
 Excellent “front of house” persona – warm, welcoming, patient, understanding.
 Excellent selling skills – adaptable to customer type and product.
 Demonstrable excellent time management skills and the ability to prioritise.
 Flexible, helpful outlook to customers and colleagues.
 An understanding and commitment to the aims and objectives of the National Trust for Scotland.
 Living the values of the National Trust for Scotland and encourage colleagues to do the same:
o The ability and willingness to understand others’ perspectives and to consider the impact of your actions on them and to adapt your actions as necessary.
o The ability and willingness to learn and try new things, to be flexible and step outside of your comfort zone.
o An open and honest way of communicating, ready to ask others for their ideas and to be open to hear and consider different points of view.
A pro-active approach to taking initiative and to driving forward ideas and projects designed to improve daily operations and deliver an exceptional visitor experience.

Desirable
 Experience in storytelling and a passion for Scottish heritage and history

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

Visitor Services Assistant – Food & Beverage

JOB PURPOSE
As a member of our Visitor Services team your job is to give visitors from across the globe a warm welcome to Perth & Kinross and help generate the income that enables us to care for Branklyn Garden.

Primarily you will be working within our kitchen and tearoom areas but will be required to work flexibly across other areas such as Retail & Admissions or Holiday Accommodation should the need arise.

Visiting the tearoom is an essential part of the visitor experience and the role of the Visitor Services Assistant is to make it a positive and memorable part of a visitor’s day with us. You’ll help us maximise sales through excellent customer service and product knowledge, taking pride in food and beverage presentation and effective behind-the-scenes processes.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
This role will assist the property team in delivering a high-quality visitor experience at Branklyn Garden (including but not limited to):

To provide a consistently high standard of visitor care at all times when:
 Welcoming visitors in the Retail & Admissions area, ensuring they have all the necessary information to make the most of their visit to Branklyn Garden and processing any purchases in a friendly, efficient and knowledgeable manner.
 Assisting with Food & Beverage preparation and service including awareness of ingredients / allergens and stock management.
 Ensuring our holiday accommodation is cleaned and prepared to the required standard for the arrival of guests.
 Answering any visitor queries about the garden, our retail products, our food & beverage offering or our holiday accommodation.
 Checking visitors are enjoying their experience at Branklyn Garden and enquiring whether all their needs are being met, passing visitor comments to line managers to develop and improve offer / service.
 Promoting the National Trust for Scotland brand to include our membership scheme, relevant campaigns, events and our places throughout Scotland.

To maintain excellent standards of site and personal presentation at all times
 Assist with the general ongoing operational servicing and delivery of visitor and team facilities across all areas of the property.
 Maintain high standards of presentation including gift shop displays and food and beverage service.
 Ensure the site is ready to accept and welcome visitors / guests by the set operational times.
 Check the property is clear of debris / waste and that signage is befitting of a Trust property.
 Wear correct uniform, name badge and PPE as required.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Essential
 Baking and food preparation skills, preferably gained within a commercial environment.
 Ability to work within a team or independently, with minimal supervision, to a high and safe standard.
 Ability to be flexible and adapt working patterns and tasks to meet day-to-day variations in property needs.
 Ability to adjust pace to match customer flow without compromising quality of service.
 Excellent front of house persona – warm, welcoming, patient and understanding.
 Excellent selling skills.
 Genuine belief in the value of good customer service.
 Ability to be proactive and to take the initiative.

Desirable
 Basic Food Hygiene Qualification.
 Demonstrable experience in sales with experience of EPOS (Electronic Point of Sale) systems and cash handling/reconciliation.
 Experience of working with volunteers.

SCOPE OF JOB

Customer Service
 Regular interaction with visitors of all ages and abilities, including overseas visitors and members of the National Trust for Scotland.

Teamwork
 Regular interaction with employee and volunteer colleagues to share daily tasks and support a smooth visitor operation.

Sales, stock and financial processes
 Help achieve sales targets and membership recruitment targets.
 Operate EPOS systems and share end of day cash / card reconciliation duties, as appointed by Visitor Services Supervisor / Manager.

Tools/equipment and cleaning chemicals
 Regular use of kitchen equipment.
 Regular use of cleaning chemicals.
 Expected to become familiar with and comply with the property’s Health and Safety policies or ‘Safe Systems of Work’.

The current duties of this job do not require a criminal records (Disclosure Scotland) check to be carried out.

Visitor Support Assistant

An exciting opportunity has arisen to be a part of the seasonal Visitor Support Team at Floors Castle, one of Scotland’s most iconic country houses. We are looking for an outgoing, confident and flexible person to fill a seasonal position, primarily working in our Admission Kiosks.

If you are passionate about excellent customer service, keen to learn more about the fascinating history of the Scottish Borders, and interested in joining our team, then we want to hear from you. Roles available from 3rd April to the end of September.

Tour Guides (Seasonal)

What we do? At Drumlanrig Castle, visitors are truly spoiled for choice. They can admire our magnificent Pink Palace, marvel at the stunning Victorian Gardens, enjoy a guided tour, experience the woodland adventure playground, discover miles of scenic walking and cycling trails, and relax with delicious homemade treats and refreshments in our tearoom or Larchwood Cabin Café.

The role? Hosting Castle tours, you will bring the rich history of Drumlanrig Castle to life, sharing engaging stories about the Castle’s unique past and taking the lead in ensuring the safety of tour groups. Handling questions confidently and sharing information passionately, you will play a key role in creating unforgettable experiences for our visitors. This is a seasonal role from April to August, with variable hours, primarily at weekends.

The person? As a natural storyteller with a keen interest in Scottish history and an understanding of art, you will demonstrate the ability to talk to people from all walks of life, and enjoy sharing knowledge and creating a warm, welcoming atmosphere. Flexibility to work weekends and varied hours is essential. Due to our rural location, access to your own transport is required, as there is no public transport to the Castle.

Why work for us? This is a unique opportunity to work within the stunning surroundings of Drumlanrig Castle. You will gain new skills and knowledge in a friendly, supportive environment with people who share your passion for delivering memorable visitor experiences.

How to apply? Please email a copy of your CV and covering letter to recruitment@buccleuch.com.

The closing date for applications is Friday, 20th February.

Please view our privacy policy at https://blht.org/privacy/.

The Buccleuch Living Heritage Trust is a registered charity No.SC014915.

Visitor Services Assistant – Retail & Admissions

JOB PURPOSE
To maximise our visitors’ enjoyment of Newhailes House and Gardens by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure. To ensure the smooth and safe running of operations primarily focusing on admissions, retail and Food and Beverage operations. To provide the highest degree of customer service: greet and welcome all visitors to the property; recruit new Trust members and promote fund-raising initiatives; deliver appropriate admissions procedures; and provide general visitor information.

Please note that the job involves some physical activity in the form of periods of standing, walking, etc. Some flexibility will be required as to when hours are worked and weekend working will be expected.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
This role will assist the admissions, retail and catering teams in delivering a high-quality visitor experience at Newhailes House and Gardens (including but not limited to):

 Providing excellent customer service.
 Be responsible and proactive. Ensuring all day-to-day tasks are completed including responding to customer enquiries, answering the telephone, cleaning, recording statistics etc.
 Handling cash accurately and processing sales across all platforms.
 To ensure perpetually high levels of accuracy are maintained for all transactions and data recording.
 To actively drive-up selling opportunities through strong product knowledge and an excellent customer service to maximize sales of admission tickets, membership and donations.
 Working with the Guides and supporting with tours.
 Cash reconciliation duties including end of day and administration tasks.
 Be able to take responsibility for your own development and learning.
 Taking booking enquiries and process appropriately.
 To develop a working knowledge of the history of the site and being able to relate that to visitors in a friendly and engaging way.
 Adhering to the property’s quality standards including wearing of uniform.
 Ensuring health and welfare of property staff, volunteers and visitors by adhering to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety).

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
No formal educational qualifications required – full training will be given.

Essential
 Excellent literacy and numeracy ability – preferably with previous cash-handling / form-filling work experience.
 Sound, demonstrable experience dealing with a wide range of people – preferably in a public situation.
 Excellent empathetic skills and be a very able communicator (especially through the spoken word).
 A genuine understanding of, and belief in, the work of the National Trust for Scotland.
 Enthusiasm for Scottish heritage.
 Demonstrable working experience dealing with a wide range of people – preferably in a public situation.
 Excellent communication skills (especially through the spoken word).
 Able to demonstrate a flexible approach to work.
 Demonstrable experience of working equally well on own initiative and within a team environment.

Desirable
 Previous cash handling experience.
 Foreign language skills.
 Historical knowledge of the site.

DIMENSIONS AND SCOPE OF JOB

People Management
 The Property team consists of a Visitor Services Manager and Visitor Services Supervisors. There are no line management responsibilities for this role, but this role works closely with volunteers and members of the wider site team.
 This role involves working with members of the public of all ages and abilities on a daily basis.

Finance Management
 This role will involve cash reconciliation duties as appointed by the Visitor Services Manager.

The Purpose, Context, Key Responsibilities and Accountabilities reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or their general abilities.

Visitor Experience Assistant – Catering

Visitor Services Assistant – Food & Beverage

Visitor Services Assistant – Catering

Visitor Services Assistant – Food & Beverage

Visitor Services Assistant – Retail & Admissions

Visitor Services Assistant

Actor / Performer / Storyteller

Visitor Services Assistant

Visitor Services Assistant – Food & Beverage

Visitor Support Assistant

Tour Guides (Seasonal)

Visitor Services Assistant – Retail & Admissions

About ASVA

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About ASVA

Resources

Contact ASVA