Seasonal

JOB PURPOSE
This role exists to ensure a best-in-class visitor experience that compliments the quality of an internationally recognised heritage garden of outstanding horticultural importance; leading all staff to contribute fully to the operations overall commercial and conservation success.
You will be a member of the Inverewe welcome team assisting with the operational delivery of retail, admissions and the visitor experience at the property. Delivering performance standards and targets to ensure enjoyment of the property by visitors and members is maximized and key commercial, financial and development objectives are achieved to make the property fully sustainable. You will be part of a broader management team responsible for delivering an overall visitor service strategy, promoting good communication across the site, and joined up service provision. You will be based at Inverewe and report to the Visitor Services Manager.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
· Supervising/undertaking the day-to-day operation of the Visitor Centre to ensure an excellent customer/visitor experience. This includes:
o Supervision of the retail offer (including ordering, merchandising, sales targets);
o Membership sales (to targets) and general customer service (individuals, education visits, other groups.
o Health & Safety procedures, emergency procedures, and environmental procedures.
o Deputising for the Visitor Services Manager on-site and off-site as required.
· Responsible for day-to-day financial administration within the retail operation, including cash/till reconciliation, day-end and week-end reports and reconciliation, completion of the banking processes, and reporting of working hours for payroll.
· Supporting the Visitor Services Manager – Retail with the recruitment; induction; development; and management of all visitor services employees and volunteers such that they understand and are equipped to fulfill their roles to the standards required and that they feel valued, respected and supported.
· Working closely with other managers across the Property to deliver a programme of visitor events, which increase visitor numbers, drive secondary spends and support overall Property targets;
· Instil a Health & Safety culture across the property, ensuring the teamwork within the property’s ‘Safe System of Work’ to reduce risk of incidents and accidents to volunteers, employees and visitors.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications

Essential
· No formal educational qualification required (but see “Experience” below);
· A full, clean driving license for driving in the UK.

Experience

Essential
· Significant previous experience of working in a busy retail environment. including supervision of staff and/or responsibility for specific activities.
· Previous retail supervisory experience.
· Strong personal belief in the value of excellent customer care with the ability to translate this into actions.
· Excellent organisational, administrative and time-management skills with the ability to prioritise and re-prioritise workload to meet changing demands.
· Proven sales skills with the ability to achieve targets.
· The ability to think and act quickly when confronted with emergencies.
· Competent user of Microsoft Office products.
· Current driving license valid for driving in the UK.

Desirable
· A genuine understanding of and belief in, the work of the National Trust for Scotland;
· Access to own transport.

DIMENSIONS AND SCOPE OF JOB

Scale
Inverewe Garden & Estate comprises of an area of 2103 acres in total with an area of 54 acres specifically dedicated to Inverewe House and Garden. Additionally, the wider estate has both natural and cultural features including; species, habitats and archaeological sites which hold considerable international, national and local significance.
There is one retail outlet located within the property at Inverewe Garden Visitor Centre. Delivering 200-250k per annum
There are two catering outlets within the site; Osgood’s Café situated out with the garden and the Bothy café situated within the garden.
The property also hosts, visitor events, specialist festivals and offers holiday accommodation.
· People Management
· Daily interaction with customers/clients (including members, visitors, coach and tour organisers).
· Supervisory responsibility for between 6-15 visitor services assistants.
· Some volunteer management as part of overall property responsibilities and during events.
· Finance Management
· Assists with the management of the retail budget at Inverewe and works alongside the Visitor Services Manager.
· Tools / equipment / systems
· Access to desktop PC and relevant IT systems, i.e. standard NTS management systems including Intranet, T:Drive, Dynamics, EPOS.

We are currently recruiting for a number of exciting roles.
Scone Palace is an iconic venue and 5 star visitor attraction, welcoming over 100,000 visitors a year. We offer sociable working hours and the chance to work in a unique and varied business. Visit our website to see our current vacancies and register your interest to join the team for the 2026 season.

Scone Palace opens to visitors between 1st April – 31st October and is open 7 days a week, therefore weekend working will be required. Flexible shifts are available.
Seasonal vacancies for the following roles: Duty Management, Hospitality, Retail and Guiding & Ticket sales.

If you’re a people person, enthusiastic about delivering an excellent customer experience, we would love to meet you. For full job descriptions please view our website.

Scone Palace is an iconic venue and 5 star visitor attraction, welcoming over 100,000 visitors a year.

We are seeking a dedicated and experienced Seasonal Duty Manager (Visitor Operations Support Manager) to help ensure continuity is maintained between teams and ensuring every visit is extra special to exceed our visitors’ expectations. The ideal candidate will have a strong background in hospitality management or similar and be passionate about delivering excellent customer service with a great eye for detail. A good understanding of health and safety compliance and the ability to work efficiently in a busy environment and well within a team is essential.

The Palace opens to visitors between 1st April – 31st October and is open 7 days a week, therefore weekend working will be required.

Main responsibilities include:
– Undertake Duty Manager shifts as required to support the front of house teams (Retail/Catering/Admissions)
Maintain good communication and working relationships with all teams across the business
Ensure high standards of presentation in all public areas
Handle telephone calls, emails and visitor and sales enquiries
Help ensure security of buildings and keys in conjunction with the Caretaking Team
Overseeing the safety of staff and the general public whilst in the Palace, being available to deal with any issues that may arise, e.g. fire evacuations, Palace closures
Use of business systems such as tills/EPOS/booking systems etc.

Skills & Qualifications:
Proven experience in a supervisory role within the hospitality industry, with a strong focus on guest services.
Excellent leadership skills
Strong organisational skills and attention to detail
Exceptional communication skills, both verbal and written
Ability to work under pressure while maintaining a positive attitude
First Aid qualification and holder of Personal Licence (alcohol licensing) would be advantageous
Holder of IOSH/NEBOS Health & Safety qualification or similar is desirable degree in Hospitality Management or a related field is preferred but not essential.

We offer sociable working hours and the chance to work in a unique and varied business. If you’re a people person, enthusiastic about delivering an excellent customer experience, we would love to hear from you.

Position: Seasonal Tour Guide
Location: Deanston Distillery Visitor Centre

As a Seasonal Tour Guide, you will be the face of Deanston Distillery, delivering first-class experiences to visitors and supporting the day-to-day operations of the Distillery Visitor Centre. This is a hands-on role that combines customer engagement, retail support, and operational tasks, offering an exciting opportunity to work in a world-class whisky environment.

This is a seasonal role, offering a unique opportunity to gain experience in the drinks, tourism, and visitor engagement sectors.

If the above appeals we would love to hear from you, please contact: info@deanstondistillery.com

Scottish Canals is looking for Destination Associates at The Falkirk Wheel & Horse Box!
We are looking for passionate, enthusiastic, and motivated individuals to join our team and work with us over our Spring to Autumn 2026 season.

Our pace, personality and people make us amongst Scotland’s top visitor attractions. If you’re interested in tourism, travel, international visitors, events, food & drink then this could be the perfect job for you.

This position is during daytime hours and flexible to accommodate work life balance.

From welcoming thousands of international visitors, serving customers and spending time both in and outdoors, our Destination Associates enjoy a wide range of fun and exciting responsibilities.

You will be integral to our customers having a 5-star experience to remember. The role will involve customer service, cash handling, barista coffee service and the preparation of food. Ensuring pride in the cleanliness and surroundings you will work in. You must be flexible to work in our various outlets including Airstream, ice cream area and coffee pods and with a personal and engaging attitude, precision for café and food displays and ensuring our customers are informed and enlightened by your professional and informative attitude.

Full uniform and training will be provided.

We have a variety of roles available in the following teams:
• Trip Boats
• Retail & Admissions
• Food & Beverage
• Activities & Events
• Hire Boats
• Housekeeping

Previous experience in a similar role is welcomed, but not essential.

This role attracts a salary of £12.60 per hour, increasing to £13.45 from 1st April. You will work on a rota which may include weekends and bank holidays.

JOB PURPOSE
As a member of our Visitor Services team your job is to give visitors from across the globe a warm welcome to Kellie Castle and help generate the income that enables us to care for the Castle & Gardens.

Specifically, you are there to ensure smooth and safe operations, making the property the best possible place to work and visit.

You’ll help us maximise sales through excellent customer service and product knowledge, taking a pride in the presentation and operation of the castle and all its parts, to make a memorable and positive experience for our visitors.

Must have full weekend availability, hours will be issued on a rota basis.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
To provide a consistently high standard of visitor care at all times:
 Welcoming visitors to the site and assisting with admissions, catering, membership and retail sales.
 Proactively engaging visitors in the stories and history of the site. This will include the delivery of tours and informal assistance around the property as and when required by the visitors.
 Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act.
 Welcoming International visitors and aiding with specific needs.
 Welcoming groups in an efficient and warm manner.
 Answering visitor queries about the site, the wider NTS and the local area.
 Promoting the National Trust for Scotland brand, to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.
To maintain excellent standards of personal presentation at all times:
 Ensuring site is ready to open and welcome visitors by the set opening time.
 Wearing correct uniform, name badges, or PPE as required.
 Reporting all instances of damage and wear and tear issues promptly to your line manager.
 Working in harmony with other departments; Collections Care, Gardening and site repair employees/ contractors.

Financial Responsibilities:
 To adhere to all financial procedures including till operations, banking and safeguarding of monies: to implement amendments to standard procedure as instructions may dictate.

Visitor Services/Retail/Events/Catering/Cashier duties:
 To prepare and serve food and drink to customers.
 To ensure good housekeeping of catering kitchens, serveries, seating, front and back of house areas.
 To ensure that retail merchandising is in accordance with NTS policy.
 To assist in achieving site retail/membership/events targets and KPI’s.
 To actively upsell products and services to facilitate the visitor enjoyment.
 To actively feedback visitor comments to line managers to develop and improve offer, service, operations.
 To work flexibly across departments and Fife Properties as needed.
 To assist with the set-up, stewarding and break down of events in liaison with the management.
 To assist with hospitality and travel trade events. This may include evening work.

Health and Safety:
 To ensure site meets with all relevant Health and Safety legislation in liaison with your department manager.
 To ensure visitors vacate the site at close of business and that the site is secured at end of day.
 To use personal protection equipment as provided and directed by your line manager.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Qualifications
 No formal educational qualification required.

JOB PURPOSE
To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure.

Specifically, to ensure the smooth and safe operations, making the property the best possible place to visit and work.

Must have full weekend availability, hours will be issued on a rota basis.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

To provide a consistently high standard of visitor care at all times
 Welcoming visitors to the site and processing their admission/retail purchase in a friendly, efficient and knowledgeable manner.
 Welcoming visitors with special needs / impairments and providing a high level of service.
 Welcoming International visitors and aiding with specific needs.
 Welcoming groups in an efficient and warm manner.
 Answering visitors’ queries about the site and the local area.
 Proactively engaging with visitors about the site, its history, contents, offers and merchandise.
 Promoting the National Trust for Scotland brand, to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.
 On occasion conduct guided tours of Falkland Palace to the general public and visiting groups.

To maintain excellent standards of the site and personal presentation at all times
 Ensuring site is ready to open and welcome visitors by the set opening time.
 Wearing correct uniform, name badges, or PPE as required.
 Reporting all instances of damage and wear and tear issues promptly to your line manager.
 Working in harmony with other departments; Collections Care, Gardening and site repair employees/contractors.

Financial Responsibilities (where applicable)
 To adhere to all financial procedures to include till operation and safeguarding of monies: to implement amendments to standard procedure as instructions may dictate.

 
Visitor Services/Retail/Events/Cashier duties (where applicable)
 To ensure that retail merchandising is in accordance with NTS policy.
 To assist in achieving site retail/membership/events targets and KPI’s.
 To actively upsell products and services to facilitate the visitor’s enjoyment.
 To actively feedback visitor comments to line managers to develop and improve offer, service, operations.
 To work flexibly across departments and Fife Properties as needed.
 To assist with the set-up, stewarding and break-down of events in liaison with the management.
 To assist with Heritage Hospitality events. This may include evening work.
 To ensure good housekeeping in back of house areas.

Health and Safety
 To ensure site meets with Health and Safety legislation in liaison with your department manager.
 To ensure that visitors vacate the site at close of business and that the site is secured at end of day.
 To use personal protection equipment as provided and directed by your line manager

JOB PURPOSE

To maximise our visitors’ enjoyment of Mar Lodge Estate by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the property and its assets are clean, tidy, protected and safe.

This exciting and varied role will support our rangers, visitor services, events and holiday let activities when required, helping to make the property the best possible place to visit and work.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

To provide a consistently high standard of visitor care at all times

Welcoming visitors to the estate/property in a friendly, efficient and knowledgeable manner, answering queries and providing information about the property, facilities, and the local area.

Provide a positive visitor experience to the estate by assisting with housekeeping, car parking, fire patrols, property checks, tours, events and onsite activities when required.

By maintaining excellent standards of service, optimising opportunities to generate income, and ensuring that the site and its assets are safe and secure, you will be a vital part of furthering the valuable work of the National Trust for Scotland.

Promoting the National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act.

To maintain excellent standards of site and personal presentation at all times

To assist with the general ongoing operational servicing and delivery of visitor facilities across all areas of the property, including our car parks, public toilets, public rooms and spaces, holiday accommodation, and other outlying visitor facilities throughout the property.

Ensuring the property is clear of debris, rubbish etc., and that signage is befitting of a Trust property.

Ensuring the property is ready to accept and welcome visitors by the set operational times.

Wearing correct uniform, name badges, or PPE as required.

Reporting all instances of damage and wear and tear issues promptly to your line manager.

Participate in a duty rota to ensure that visitors’ needs out with normal working hours are supported.

PURPOSE OF THE ROLE

Here at National Trust for Scotland’s INVEREWE GARDEN in the idyllic North West Scottish Highlands we are looking for energetic, cheerful, and talkative individuals to join our amazing welcome team this summer. No previous experience is needed; we would just love to hear from people who can interact and chat with our guests and make them feel welcomed and valued from the minute they arrive until we wish them farewell. This role is vital in providing an amazing welcome in all areas of these two stunning locations, helping our visitors have a fantastic experience and creating wonderful memories for our guests. Based in the Welcome Centre, Retail, Catering or House Hub, your role is to make a great day out truly exceptional for our guests. You’ll help us maximise all charity income opportunities through excellent customer service, product knowledge and taking pride in everything we do at Inverewe.

Accommodation is available at Inverewe. Poolewe is the nearest village and a great base for all sorts of outdoor pursuits and days off can be spent exploring this wonderful part of Scotland. We will also share our local knowledge of beaches, special hills and some amazing wild swimming spots!

KEY RESPONSIBILITIES

• To provide excellent customer service.
• Be responsible and proactive. Ensuring all day-to-day tasks are completed as instructed.
• To welcome customers to the property by providing information on the site and facilities.
• Work with the Visitor Services Managers and property staff to deliver financial targets and other KPI’s.
• Handling cash accurately and processing sales.
• Working closely with the Visitor Services Manager and property staff to ensure perpetually high levels of accuracy are maintained for stock inventories.
• To actively drive-up selling opportunities through strong product knowledge and an excellent customer service.
• Working with the Visitor Services Manager and property staff to ensure high standards of display, preparation, serving and merchandising at all times.
• To help manage car park arrivals.
• Cash reconciliation duties including end of day and administration tasks.
• Be able to take responsibility for your own development and learning.
• Have a flexible approach to working hours and days including working weekend and Bank Holidays as appropriate.
• To work across departments when necessary, supporting the wider Inverewe teams.
• To develop a working knowledge of the history of the site and being able to relate that to products.
• To provide consistently excellent customer service when dealing with high volumes of customers.
• Adhering to the property’s quality standards including wearing of uniform.
• Assisting in the general ongoing operational cleaning of all areas as necessary.
• Ensuring health and welfare of property staff, volunteers and visitors by adhering to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety).

The current duties of this job do not require a criminal records (Disclosure Scotland) check to be carried out.