Seasonal

Visitor Services Assistant – Retail

JOB PURPOSE

Retail plays a key role in the winning Culloden Battlefield team. Your job is to give a warm, Highland welcome and to generate the sales and income that helps us protect and preserve the site and many others in Scotland. You may be working across the Culloden Cluster sites, this includes Abertarff House, Hugh Miller’s Cottage and Culloden Battlefield. Voted a 5-Star destination by Visit Scotland, together we’ll deliver a top shopping experience and unforgettable memories for all our happy customers.

This role is key to the visitor experience; your role is to put smiles on faces and ensure our visitors have an amazing visit.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

This role will assist the wider Retail team to deliver the best visitor experience at Culloden cluster sites (including but not limited to):

• To provide excellent customer service.
• Be responsible and proactive. Ensuring all day-to-day tasks are completed.
• Cash reconciliation duties including end of day and administration tasks. Ensuring cash is handled accurately and there is continuity across all sales platforms
• Working with the Visitor Services Retail team to ensure best stock management
• To actively drive-up selling opportunities through strong product knowledge and an excellent, pro-active customer service to maximise sales of shop stock and donations.
• Working with the Visitor Services Manager (Retail) and wider property staff to ensure high standards of display & merchandising at all times.
• Be able to take responsibility for your own development and learning.
• Have a flexible approach to working hours and days including working weekends and Bank Holidays as needed on a rota basis.
• To work across departments when necessary, supporting the wider Culloden Cluster team
• To develop a working knowledge of the history of the site and being able to relate that to visitors in a friendly and engaging way
• To provide consistently excellent customer service when dealing with high volumes of customers
• Adhering to the property’s quality standards including wearing of uniform.
• To adhere to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety).

• The current duties of this job do not require criminal records (Disclosure Scotland) check to be carried out.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Experience

Essential
• Ability to work within a team or independently, with minimal supervision to a high and safe standard.
• Ability to be flexible/adaptable at work when required.
• Ability to adjust pace to match customer flow without compromising quality of service.
• Excellent front of house persona – warm, welcoming, patient and understanding.
• Excellent selling skills
• Genuine belief in the value of good customer service.
• Excellent interpersonal and communication skills.
• Demonstrable time management skills and the ability to prioritise.
• Ability to be proactive and to take the initiative.
Desirable
• Previous cash handling experience
• Additional language skills
• Historical knowledge of the site and area
• Previous experience in hospitality, retail and tourism.

Visitor Services Assistant – Food & Beverage

JOB PURPOSE
Here at National Trust for Scotland’s beautiful Brodie Castle we are looking for energetic, cheerful, and talkative individuals to join our amazing Food and Beverage team. No previous experience is needed, we would just love to hear from people who can interact and chat with our guests and make them feel welcomed and valued from the minute they arrive until we wish them farewell. This role is vital in providing our guests with the best possible service in whichever food outlet they have chosen to visit and helping our visitors to create wonderful memories. The role is varied and you may be creating the best barista coffee, making up a sandwich, hot food or serving a refreshing ice cream but whatever you are doing you’ll help us maximise all charity income opportunities through excellent customer service, product knowledge and taking pride in everything we do.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
To provide a consistently high standard of visitor care at all times
• Welcoming visitors to the site and processing their catering purchase in a friendly, efficient and knowledgeable manner;
• Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act;
• Welcoming International visitors and aiding with specific needs.
• Welcoming groups in an efficient and warm manner
• Answering visitors’ queries about the site, education facilities and the local area;
• Providing information about the site, its history, contents, offers and merchandise;
• Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

To maintain excellent standards of site and personal presentation at all times
• The general ongoing operational cleaning of all areas as necessary, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting and polishing when required;
• Ensuring area is ready to open and welcome visitors by the set opening time;
• Wearing correct uniform, name badges, or PPE as required.
• Reporting all instances of damage and wear and tear issues promptly to your line manager;
• Working in harmony with other departments;

Other duties (as required)
• To ensure good housekeeping of catering kitchens, serveries and back of house areas.
• To ensure that catering merchandising is in accordance with NTS policy.
• To assist in achieving site catering targets and KPI’s.
• To actively upsell products and services to facilitate the visitor’s enjoyment.
• To actively feedback visitor comments to line managers to develop and improve offer, service, operations.
• To work flexibly across departments and sites as needed.
• To assist with the set-up, stewarding and break-down of events in liaison with the events coordinator.
• To assist with Hospitality events. Staff may be asked to work through into the night hours.

Financial responsibilities

• To adhere to all financial procedures to include till operations and cash reconciliation duties.
• Help achieve sales targets and membership recruitment targets.
• Upsell products within the café.
• Actively feedback visitor comments to line managers to improve offer, service and operation.

Health and Safety
• To ensure site meets with Health and Safety legislation in liaison with your department manager.
• To ensure that visitors vacate the site at close of business and that the site is secured at end of day.
• To use personal protection equipment as provided and directed by your line manager.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Essential:
• Ability to work within a team or independently, with minimal supervision to a high and safe standard.
• Ability to be flexible, to adapt working patterns and tasks to meet day-to-day variations in visitors, catering and general property needs.
• Ability to adjust pace to match customer flow without compromising quality of service.
• Excellent front of house persona – warm, welcoming, patient and understanding.
• Genuine belief in the value of good customer service.
• Good interpersonal and communication skills.
• Demonstrable time management skills and the ability to prioritise.

Desirable:
• Previous Hospitality/tourism/sales/catering experience
• Interest in nature and the outdoors

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

Destination Associate – Activities & Events

Scottish Canals is looking for Destination Associate – Activities & Events to join our hardworking and dynamic team at The Falkirk Wheel!

We are seeking passionate, enthusiastic and motivated individuals who thrive in a fast-paced environment and take pride in delivering exceptional experiences. If you enjoy multitasking, working hard, and feeling the reward of a job well done, this could be the perfect opportunity for you!

As part of our team for the Summer to Autumn 2025 season, you’ll play a key role in one of Scotland’s top visitor attractions. From welcoming thousands of international visitors to delivering memorable outdoor experiences, our Activities & Events Team offers a variety of exciting and rewarding responsibilities.

The Falkirk Wheel provides a range of outdoor activities to schools, groups, and families, including archery, bushcraft, canoeing, combat archery, e-boats, mini golf, stand-up paddleboarding, and team challenges. We also coordinate seasonal and ad-hoc events and are looking for innovative minds to bring fresh ideas and energy to our programs. Flexible casual contracts are available to suit your availability.

If you are eager to develop your skills as an events coordinator or outdoor instructor—or if you have strong administration skills or a STEM education background—we want to hear from you!

Key Duties Include:

Assist in the planning and organisation of outdoor activities and events
Work collaboratively to deliver the day-to-day activities operation and coordinate bookings.
Prepare for and deliver safe, fun activity and event experiences for customers of all ages.
Contribute creative ideas to enhance the appeal and success of our activities and events.
Maintain and organise equipment inventory, ensuring everything is in good working order and storage facilities remain tidy.
Uphold safety standards and protocols, prioritising the wellbeing of all participants.
Support administrative duties, including handling email enquiries, bookings, sales, and marketing.

To be successful you will:

Have a positive can-do attitude and a passion for the great outdoors.
Take pride in your professional appearance, workspace, and delivering outstanding customer service.
Be ready to work hard as part of a close-knit, driven team in a busy environment.
Possess strong communication skills to engage with a variety of customers.
Demonstrate excellent organisational and multitasking abilities
Work independently and collaboratively with attention to detail and a proactive approach to problem-solving.
Ideally have experience in sales and administration.

You may possess the following qualifications:

Outdoor First Aid
BC Paddlesports Instructor or Leader
Archery GB instructor

Previous experience in a similar role is welcomed, but not required. We provide full training and uniform to help you succeed.

This role attracts a salary of £12.60 per hour. You will work on a rota which may include weekends and bank holidays.

A PVG certificate is essential for this role and successful applicants will be assisted in their application.

If you’re ready to work hard, develop new skills, and be part of something special, apply now to join our team at The Falkirk Wheel!

Visitor Services Assistant – Castle

PURPOSE OF THE ROLE

Culzean Castle is one of Scotland’s most loved castles, as one of the Visitor Services team within the castle, you’ll ensure that all visitors receive an excellent visitor experience and leave feeling inspired by this magical place. This will be achieved through being welcoming; engaging and knowledgeable; prepared to answer visitors’ questions about objects, stories of the castle and its family and the NTS.

The role involves some physical activity and will include standing for periods of time and/or walking through the building undertaking guided tours. Due to the historic nature of the building physical access from the upper levels in the event of an emergency is currently only by stairs.

KEY RESPONSIBILITIES

• Warmly welcome Visitors to the Castle by checking tickets and upselling Guidebooks to enhance their visit.
• Sharing the benefits of Membership with ticket holders and always actively looking at innovative and interesting ways to encourage Membership recruitment.
• Actively promote the work of the NTS and the value of NTS membership to existing and potential members
• Ensure the highest level of customer service ensuring all visitors receive an excellent visitor experience
• Maximise visitor enjoyment and understanding of the property through engaging visitors with the history of Culzean and the Kennedy family
• Delivery of a broad range of high-quality guided tours and talks about Culzean for the public and organised groups
• To deliver a range of engaging school workshops, for all ages and abilities
• Enhance the visitor experience through use of third person costumed interpretation, object handling conservation demonstrations (where applicable).
• Be mindful of security needs of the property and its contents, minimising opportunities for theft or damage through diligent monitoring of visitors and the implementation of security measures (e.g. locking up procedures etc.)
• Be aware of the conservation needs of the property and its contents and minimise the risk of accidental damage through engaging with visitors and the implementation of appropriate conservation measures
• Share in the common responsibility of implementing the Trust’s Health & Safety policy, being mindful at all times of health & safety of self, staff, volunteers, and visitors
• Share in the common responsibility for the safe evacuation/management of colleagues and visitors in the event of a fire or security alert or alarm
• Share in the common responsibility for housekeeping duties at the beginning and end of every shift (hoovering and removal of rubbish for example)
• Other reasonable duties as required

SCOPE OF ROLE

People Management
• No line management responsibility but will work closely with other property colleagues and will have interaction with other technical/specialist advisory colleagues based in other locations and departments.
• Will have daily interaction with members of the public of all ages and abilities

Financial Management
• Not a budget holder.

Essential
• A personal commitment to excellence in customer care with the ability to enthuse and motivate others
• Must have enthusiasm for Scottish heritage and in particular family history and history of art/architecture
• Must be a very able and enthusiastic verbal communicator
• Must have sound working experience dealing effectively with a wide range of people in a public situation
• Must have a genuine understanding of and belief in the work of the NTS
• Willing to show commitment and flexibility in work practice
• Ability to be flexible, to adapt working patterns and tasks to meet day-to-day variations in property needs.
• Ability to adjust pace to match customer flow without compromising quality of service.
• Excellent front of house persona – warm, welcoming, patient and understanding.
• Excellent selling skills for memberships and guidebooks particularly.
• Genuine belief in the value of good customer service.
• Excellent interpersonal and communication skills.
• Demonstrable time management skills and the ability to prioritise.
• Ability to be proactive and to take the initiative.

Desirable
• Previous cash handling experience
• Historical knowledge of the site and a passion for heritage
• Previous experience or volunteer experience in museum, tourism or conservation sector
• Epos

The Key Responsibilities, Behaviours and Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

Destination Associates – Catering

Scottish Canals is looking for Destination Associate – Catering at The Falkirk Wheel & Horse Box!

We are looking for passionate, enthusiastic, and motivated individuals to join our team and work with us over our Spring to Autumn 2025 season.

Our pace, personality and people make us amongst Scotland’s top visitor attractions. If you’re interested in tourism, travel, international visitors, events, food & drink then this could be the perfect job for you.

This position is during daytime hours and flexible to accommodate work life balance.

From welcoming thousands of international visitors, serving customers and spending time both in and outdoors, our associates enjoy a wide range of fun and exciting responsibilities.

You will be integral to our customers having a 5-star experience to remember. The role will involve customer service, cash handling, barista coffee service and the preparation of food. Ensuring pride in the cleanliness and surroundings you will work in. You must be flexible to work in our various outlets including Airstream, ice cream area and coffee pods and with a personal and engaging attitude, precision for café and food displays and ensuring our customers are informed and enlightened by your professional and informative attitude.

Full uniform and training will be provided prior to assisting with the following:

Key Duties include:

Preparing and serving hot and cold drinks such as coffee, tea, and speciality beverages.
Cleaning and sanitising work areas, utensils, and equipment.
Cleaning service and public areas.
Describing menu items, adhering to food and hygiene and allergen standards and suggesting products to customers.
Serving customers and taking orders.
Welcome, engage an inform our customers to exceed expectations.
Distributing stock supplies.
Receiving and processing customer payments.
Assisting with set up and delivery of events.

To be successful you will have:

Excellent interpersonal skills
A real enjoyment for dealing with the public
A confident, friendly, welcoming, helpful, engaging nature
The ability to deliver a professional service to customers
The drive and willingness to work across various disciplines within catering
Good time management and organisational skills
The ability to work well under pressure
A sense of own initiative with the ability to work effectively as part of a team
A flexible approach to the role
Previous experience in a similar role is welcomed, but not essential.

This role attracts a salary of £12.60 per hour changing to £12.60 from 1st April 2025. You will work on a rota which may include weekends and bank holidays.

Customer Operations Associate

We’re seeking a Seasonal Weekend Customer Operations Associate to provide exceptional customer service, based at our Seaport Marina office in Inverness.

First class customer service is central to everything we at Scottish Canals do, and you will help us provide it at the busy marina. Working Saturdays and Sundays 9am to 5.30pm, July to end of September, with the potential of extra hours.

You will help our customers with all their requirements. These include selling diesel, electricity and allocating berths, providing directions and tourist information. At the same time, you will work closely with nearby lock and bridge keepers and generally provide support around the office.

Although we’re looking for someone with proven customer service and cash handling experience, we’ll provide all the training you’ll need to do the practical jobs. You’ll be a self-starter, comfortable working on your own, enjoy helping people and solving problems.

Full uniform, company phone and training will be provided.

Visitor Services Assistant – Car Parking & Estates

JOB PURPOSE

As a front-line member of the Culloden team your job is give an amazing welcome and tell the story of this iconic site. You will be responsible for welcoming our visitors to the site and making sure that they are greeted and maintain parking facilities. You will be part of our Visit Scotland 5-star team acting as an ambassador for the site and the National Trust for Scotland.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

This role will assist the wider Estates team to deliver high quality visitor experience at Culloden Battlefield (including but not limited to):

• To provide excellent customer service.
• Be responsible and proactive. Ensuring all day-to-day tasks are completed including responding to customer enquiries, maintaining car park machines, and keeping our facilities clean from litter.
• Working with the Visitor Services Manager (Estates) to deliver an excellent visitor experience from arrival to departure.
• Cash handling duties including emptying of car park machines. Ensuring cash is handled accurately.
• To ensure perpetually high levels of accuracy are maintained for all transactions and data recording.
• To actively drive-up selling opportunities through strong product knowledge and an excellent customer service to maximise sales of admission tickets, membership and donations.
• Be able to take responsibility for your own development and learning.
• Answer basic questions about operating hours.
• Have a flexible approach to working hours and days including working weekends and Bank Holidays as appropriate.
• To work across departments when necessary, supporting the wider Culloden Cluster team
• To develop a working knowledge of the history of the site and being able to relate that to visitors in a friendly and engaging way.
• To provide consistently excellent customer service when dealing with high volumes of customers.
• Adhering to the property’s quality standards including wearing of uniform.
• Ensuring health, safety and welfare of property staff, volunteers, and visitors by adhering to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety).

• The current duties of this job do not require a criminal records (Disclosure Scotland) check to be carried out.
REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Experience

Essential
• Ability to work within a team or independently, with minimal supervision to a high and safe standard.
• Ability to be flexible, to adapt working patterns and tasks to meet day-to-day variations in property needs.
• Ability to adjust pace to match customer flow without compromising quality of service.
• Excellent front of house persona – warm, welcoming, patient and understanding.
• Willingness to work outside in all weather conditions.
• Genuine belief in the value of good customer service.
• Excellent interpersonal and communication skills.
• Demonstrable time management skills and the ability to prioritise.
• Ability to be proactive and to take the initiative.
Desirable
• Previous cash handling experience
• Foreign language skills
• Historical knowledge of the site and area
• Previous experience in museum, tourism or equivalent sector

DIMENSIONS AND SCOPE OF JOB

People Management
 You will be managed by the Visitor Services Manager (Estates Team) there are no line management responsibilities for this role, but this role works closely with volunteers and members of the wider site team.
 This role involves working with members of the public of all ages and abilities daily.
Finance Management
 This role will involve cash handling duties as appointed by your line manager.
Tools / equipment / systems
 There will be the occasional use of cleaning chemicals.
 This role will involve light manual handling.
 PPE will be provided for working outside.
 Is expected to work and ensure compliance within the property’s ‘safe systems of work’ (the system for managing health and safety)
Workplace context
 This role is primarily based at Culloden but is required to travel occasionally to other locations on Trust business. Note that as the Trust’s properties are often in remote or rural locations where public transport may be limited, the ability and confidence to drive in the UK is essential.
 Culloden Battlefield Visitor Centre includes the Visitor Centre, Leanach Cottage and the Battlefield itself.

Canal Associate

Scottish Canals are responsible for the management and development of five Scottish canals; we are custodians of bridges, buildings, locks, The Falkirk Wheel, The Kelpies and 19 water supply reservoirs in locations across Scotland. We are currently seeking cheerful, positive, and outgoing people to join our seasonal team as a Canal Associate from April 2025 and throughout until October 2025.

This is a great role for people who love nature and the outdoors, enjoy meeting new people, being out and about in the fresh air, and who want to learn new skills! You’ll meet an incredible variety of people, have the chance to experience something truly unique, work as a team, and spend time in some of the most spectacular landscapes in the country.

You’ll be provided with a uniform and company mobile phone. You will receive full training for the role through our in house training scheme. You’ll be meeting and engaging with members of the public, sharing information and answering questions, keeping the canal safe and tidy.

Key Duties Include:

-To demonstrate a commitment to support the delivery of the Scottish Canals vision and Caledonian Canal Business objectives.
-Working with boating customers, to deliver excellent customer service & care.
-Assisting with operating lock gates, bridges and managing water levels.
-Ensuring excellent H&S recording using digital Apps on company devices.
-Assisting with the operating mowers, strimmer’s, and other ground care equipment to carry out routine vegetation management.
-Assist, where required, utilising a variety of hand tools to carry out minor maintenance works as required.
-Maintain accurate and timely records as required.
-Perform manual labour in line with H&S Safe system of work business manual.

To be successful you will ideally have:

-Experience of working within relevant operational environment e.g., customer service, vegetation management and general asset management.
-Basic DIY and maintenance skills.
-The ability to communicate effectively with other team members and members of the public to allow for the efficient operation of the waterway.
-Basic literacy and numeracy skills.
-Basic element of computer skills, email, Microsoft word.
-Full Driving licence

This role attracts an hourly rate of £12.13 (£12.60 from 1st April). You will work on a rolling rota which will include weekends and bank holidays.

We are looking for team members to join us from 10th March through to 2nd November, working on various locations of the Caledonian Canal. Working hours will vary according to time of year.