Seasonal

The role

Works across one site (RZSS Highland Wildlife Park).
Assists other senior staff members in planning the route for the staff transport bus.
Drives the tour bus (8 seater) for the reserve tour guide and booked visitors.
Drives the shuttle bus for visitors between HWP and Aviemore and assists with the promotion of HWP
Performs maintenance checks and cleans the transport bus/s

Some of the things you’ll do:

Drive the bus to/from agreed pick up points as required, maintaining records of driving hours, distance travelled, ensuring compliance with legal requirements, health & safety regulations.
Undertake fuelling, oil checks and regular maintenance checks.
Keeping appropriate records and reporting maintenance requirements to enable them to be dealt with as appropriate.
Perform a daily check of the vehicle prior to driving.
Work with the Visitor Experience Team Leader to prepare an appropriate route plan for journeys, taking account of road conditions (incl. height restrictions), weather, fuel needs and staffing numbers.
Contribute to day-to-day route planning and discussion.
Maintain the overall tidiness and cleanliness of the bus, both internally and externally.
Ensure the bus and its contents are made secure when parked (either at Highland Wildlife Park, during promotional trips or at home address if required to take bus home).
Ensure compliance with RZSS’s policies, procedures and guidelines, together with all relevant regulatory and statutory requirements (e.g. H&S; HR; etc.).

What we’re looking for:

Full current driving licence
Ability to identify and solve problems e.g. route changes / weather etc.
Ability to keep accurate records e.g. driving hours, mileage, fuel use and expenditure

Please see the role profile for further information on what the role involves and essential/desirable criteria.

There are multiple roles available, on a fixed term, temporary basis. The role is expected to last until 31 August 2024 and will cover our 7 day operations Monday – Sunday
Full time and part time options are available, there are 3 positions available at either 12, 18 or 37.5 hours per week.
Salary is £23,400 per annum, pro rated to hours worked

Shortlisting of applications and interviews for this position will take place while the advert is live; the advert will close once a successful candidate has been found. Interested candidates are therefore encouraged to submit applications as quickly as possible.

OI PEASANTS! WE’RE RECRUITING…

Ever dreamed of being part of a thrilling journey through Edinburgh’s most perilous past? We’re assembling a league of extraordinary ride operators to keep the adrenaline pumping at The Edinburgh Dungeon!

As a Ride Operator, your mission is to deliver an unforgettable experience to our guests. Safety is our top priority, so you must be as sharp as a guillotine blade and physically fit to tackle the Edinburgh Dungeon Drop Ride.

Operating the Drop Ride and its systems safely and efficiently is your primary focus. You’ll immerse guests in character, ensuring each ride adheres to the Dungeon’s brand values. Your vigilance will uphold the highest standards of health and safety, protecting both our guests and your fellow team members.

You’ll take command of the Drop Ride operation, ensuring seamless experiences for our guests by communicating effectively with Performance Manager, Duty Managers and Technicians. You’ll also make the guest experience your obsession, taking ownership of ride signage and costume authenticity to enhance guest immersion.

These roles are seasonal offering both full-time and part-time hours. You’ll need to be flexible with working hours and days.

Qualifications & Experience
Previous experience in customer service or guest-facing roles preferred.
18 years of age or older.
Strong characterisation skills and the ability to stay in character.
Excellent communication skills.
Physically fit and able to operate the Drop Ride safely.
Flexible with working hours, including weekends and holidays.
Benefits
Alongside the opportunity to inflict your unique personality on guests from across the nation, you’ll also receive:

Monthly Bonus based on customer satisfaction.
25% discount in our retail shops and restaurants.
40% off LEGO online.
Merlin Magic Pass – free tickets to all our attractions worldwide for you, your family, and friends every year.
Employee pricing up to 55% off cinema tickets.

Here at Historic Environment Scotland, we are recruiting for a Roving Steward for a fixed term contract. The likely start date for this role is late July 2024 with an end date of 30 November 2024.

Are you looking for a flexible seasonal job that is both fun and unique? You’ll get a unique view into Scotland’s rich history and gain valuable experience in the tourism industry and help bring Scotland’s dramatic history to life for our visitors from across the world. Explore the fascinating stories from Scotland’s past and share your passion with international and local visitors who come to Arbroath Abbey during the season.

Come and work in Angus, The birthplace of Scotland, Angus holds centuries of history from Scotland’s past. A role that will enable you as part of the Visitor & Community team help visitors create memories to last a lifetime at this fantastic property.

Arbroath Abbey is best known for the Declaration of Arbroath. The most famous document in Scottish history was a letter to Pope John XXII sent by 39 Scottish nobles, barons and freemen in response to the renewed excommunication of Robert the Bruce.

St Vigeans The stones are hugely important, as they are among the very finest examples of Pictish art. They form part of our national collection of the early art of Scotland.

Claypotts Castle was built by John Strachan of Claypotts during James VI’s reign – the dates 1569 and 1588 are carved on the castle’s distinctive crow-stepped gables. This was at a time when a castle’s defensive needs were giving way to considerations of aesthetics and comfort. The 12 gun holes around the ground floor are more security measure than threat.

Scottish Canals is looking for Kitchen Assistants to join our friendly team at The Falkirk Wheel!

We are looking for passionate, enthusiastic, and motivated individuals to join our kitchen team and work with us over our Spring to Autumn 2024 season.

Our pace, personality and people make us amongst Scotland’s top visitor attractions. If you’re interested in tourism, travel, international visitors, events and food & drink then this could be the perfect job for you.

This position is during daytime hours and flexible to accommodate work life balance.

This role will suit someone with experience in a kitchen environment, but equally willing novice who is keen to learn and develop their skills in the kitchen environment.  On the job training will enable superb experience and new expertise.

The successful candidate will be led by our Head Chef and supported by our Sous Chefs to prepare, not exclusively to, our bakery, sandwich and mise en place for the Catering Department at the Falkirk Wheel and Horse Box.  We endeavour to deliver the freshest items with seasonal ingredients in all our outlets inclusive of ‘Grab and Go’, Café and outdoor units. You must be flexible to prepare, fresh bakery, sandwiches, wraps, baguettes, specials and support the preparation/production of our woodfired pizzas.

Full uniform and training will be provided.

You will be required to.

Assist kitchen team with daily tasks.
Have good food safety knowledge.
Assist with catering for indoor and outdoor units and events.
Maintaining food service to high standard
Assist with preparing food for display and sale
Complete daily food and fridge temperatures

To be successful you will have:

Excellent interpersonal skills
Experience in similar role – though not essential.
A real enjoyment for hospitality and delivery of 5 star products.
A confident, friendly, helpful and engaging nature.
The ability to deliver a professional service.
The drive to work across various disciplines.
Good time management and organisational skills.
The ability to work well under pressure.
A sense of own initiative with the ability to work effectively as part of a team.
A flexible approach to the role.

Previous experience in a similar role is welcomed, but not essential.

This role attracts a salary of £12.13 per hour. You will work on a rota which may include weekends and bank holidays.

Job description

Are you looking for a new daytime job? Do you live or work in the Highlands already but are keen for a new role, adventure or company with broader horizons?

Well, come join us at Cairngorm Mountain on a journey to new heights

Purpose of job

The Front of House Assistant primarily will ensure the full catering offering is operated to the highest standards, to ensure the provision of hospitality, food and beverage services to Cairngorm customers. There will also be a requirement to support the retail team when required. The Front of House Assistant is accountable to the Front of House Team Leader.

Salary:

-18 Years plus £12.00 per hour
-17-18 Years £10.40 per hour
-Under 17 £7.35 per hour
-Plus great benefits
-Daytime hours only

Roles and Responsibilities

To ensure that the department operates to the highest standards of customer care
Maintaining the presentation of Café so that customers enjoy a comfortable and welcoming environment

-Being attentive to the needs of the customer
-Visual Merchandising
-Upselling our products
-Replenishing stock
-All areas clean and tidy
-All food products are attractively displayed
-Use of ICR till system for cash and card payments
-Opening and closing till procedure
-Managing cash float
-Point of sale correctly presented
-Understand stock control procedure
-Understanding the menus, allergens and products sold in the cafés, advising customers to meet their dietary needs
-Maintaining general cleaning standards, follow cleaning schedules
-To be aware of all Catering Risk Assessments and Standard Operating Procedures.
-To assist in the Retail area when required. Additional training will be provided
-To identify personal development needs in line with personal and organisational objectives
-To undertake any other reasonable duties as may, from time to time, be required
-Ensuring compliance with Health and Safety procedures, risk assessments and company policies

People Management

-Be polite and attentive to all our guests and your colleagues
-Attend weekly “toolbox talks”

Person Specification

Experience

-Candidates must have experience of working in a team, preferably in a catering or Retail environment
-A valid food hygiene certificate is advantageous for this role; however, we can offer in house training

Skills

-Excellent Customer Service skills
-Keen eye for visual merchandising
-A proficient level of numeracy
-Cash handling
-Excellent verbal communication skills
-Ability to use own initiative
-Ability to work alone as well as part of a wider team and under pressure
-Personal Attributes/Behaviours

The role would suit someone who has had experience in a catering or Retail environment and has worked as part of a team

Demonstrate good people management skills, both customer facing and within your team.

The role will require a degree of flexible working to meet the business needs, 7-day operation and events outwith normal operating hours.

-The ability to identify success as well as areas for improvement
-A motivated individual who is not fazed by an ever-changing environment
-Committed
-Flexible with a ‘Can do’ approach
-Adaptable
-Team player
-Job Type: Full-time, Part-Time

Pay: From £12.00 per hour

Benefits:

-Company pension
-Discounted or free food
-Employee discount
-Free parking
-On-site parking
-Store discount

Schedule:

-8 hour shift
-Day shift

Role overview:

We are seeking an enthusiastic customer centred Adventure Sports assistant to join our amazing team. You will play a vital role in ensuring a positive customer experience. AS Assistants will work closely with the team within our Adventure department to ensure smooth operations and safe adventuring. Strong communication skills, a friendly demeanour, and the ability to handle stressful situations are essential for this role.

Purpose of the job:

The AS Assistant will primarily ensure that all procedures are followed when customers are hiring equipment, speaking to the customers, and gauging their experience and knowledge. A keen eye is needed to check over the returned equipment, looking out for any issues and breakages. The AS assistants will also assist with the tubing slides, key maintenance of the bike tracks throughout the day and advising customers on the difficulty levels of the bike tracks.

In discharging theses accountabilities, the Adventure Sports Assistant is responsible for:

Duties and responsibilities

· To ensure that the department operates to the highest standards of customer care

· Maintaining the presentation of hire to keep the comfortable and welcoming environment

· Being attentive to the needs of the customer

· Keep all areas clean and tidy and follow cleaning procedures

· Carrying out maintenance on the bike tracks

· Attending to the tubing slides

· Ensuring a fun experience for customers

· To identify personal development needs in line with personal and organisational objectives

· To undertake any other duties as may, from time to time, be required

· Ensuring compliance with Health and Safety procedures, risk assessments and company policies

Team Skills

· Be polite and attentive to all our guests and colleagues

· Attend annual Performance and Development (PAD) Reviews with your line manager

· Dependability and accountability

· Show initiative and motivation

· Show positivity and excitement

Person Specification

Knowledge & Experience:

– Candidates must have knowledge of basic sports equipment

– Experience in Customer Service

– Basic mountain bike experience

Skills:

– Excellent Customer Service skills

– Proficient level of numeracy

– Excellent attention to detail and accuracy

– Ability to prioritise tasks and manage time effectively

– Strong communication and interpersonal skills

– Ability to work alone as well as part of a team, and to work well under pressure

Personal Attributes/Behaviours

– The ability to identify success as well as areas for improvement

– A motivated individual who is not fazed by an ever-changing environment

– A committed individual

– Flexible ‘Can do’ approach

– A highly motivated individual with initiative and a positive, proactive approach to challenges

– A team-player

– A car-driver to get to our mountain location in the Cairngorms National Park

The role will require a reasonable degree of flexible working to meet the operation needs of the business, which operates 7 days per week, 364 days per year and is variable in nature due to seasons.

Job Types: Full-time, Permanent

Benefits:

Company pension
Discounted or free food
Employee discount
Free parking
On-site parking
Referral programme
Store discount
Schedule:

8 hour shift
Day shift
Holidays
Weekend availability
Weekends only

BACKGROUND
National Mining Museum Scotland Trust (NMMST) is the national body responsible for the preservation and interpretation of Scotland’s Mining Heritage. Our core purpose is to preserve our internationally important collection and estate through encouraging and supporting a wide ranging audience through access and participation in visitor experiences and developing learning resources.

TOUR GUIDE AIMS
Visitors are essential to the success of the Museum and the Visitor Services front of house team and we aim to exceed their expectations. Tour Guides are key to providing a 5 star experience to our customers in keeping with the Museum’s aims and objectives. Tour Guides are responsible for providing guided tours within the allocated times, engaging visitors in the exhibition floors, orientating visitors and making sure they have all the information they need to enjoy their visit. Tour Guides inform visitors about the amazing work we do and promote all aspects of the museum.

PURPOSE OF POST
 To provide a high quality visitor experience to ensure that NMMST visitors of all ages have an enjoyable experience that informs, educates and inspires.

KEY RESPONSIBILITIES
 Greet each visitor in a professional, friendly and approachable manner
 Provide an engaging, informative tour whilst keeping to allocated tour times
 Liaise with Visitor Services Assistants regarding visitors and tours
 Refer to the Visitor Services Officer for day to day operational queries

 Ensure familiarity and commit to NMMST Health and Safety and Fire Safety policies, procedures and guidelines
 Advise on Health and Safety and Fire Safety and other information to visitors during their visit
 Maintaining a safe and clean working environment
 Regularly check exhibition/museum gallery areas and report any issues

 Assist in the preparation and delivery of educational tours, learning activities, museum events and Trade Fairs.
 Inform visitors about NMMST programmes and events
 Proactively encourage visitors to undertake visitor surveys
 Promote the fundraising ambitions of the museum to encourage visitor donations
 Serve as an advocate for NMMST illustrating and demonstrating to the public and visitors of the value of the mining heritage and our nationally recognised collection

 Using allocated keys to open up the museum visitor route and when required lock up the museum at the end of the day
 Undertake relevant training required for you to perform your job
 Cover holiday and sickness for other tour guides
 This list is not exhaustive and you may be required to undertake other duties and that may be reasonably required by NMMST

Role Profile:

Working across our Retail shop and our Ecom business our Retail Assistants will:

-Put the Retail experience at the heart of everything that they do, creating a positive and memorable experience for all visitors and customers, providing expertise and great service within our retail spaces.

-Greet visitors and customers proactively as they enter our retail spaces, offering assistance, being present and available to answer queries and share great product knowledge and stories, connecting the retail service to the museum.

-Be immersed in and develop a deep understanding of our retail products and how they relate and connect to our building, objects and exhibits, in order to speak confidently and engagingly about them.

-Take pride in the shop and museum’s appearance, see every day through the eyes of a visitor and customer and proactively aim to fix or solve anything that does not look, or work perfectly.

-Contribute to the commercial function of the museum, by proactively engaging customers, by upselling products and supporting all aspects of the retail business

-To contribute to product development ideas on a seasonal & exhibition basis, participating in retail brainstorms.

Duties and Responsibilities:
-To be a confident, proactive, approachable and customer focused individual, helping visitors to engage with the shop and all our product stories, whilst maintaining a consistent, engaging and professional manner at all times.

-Ensure that the shop and its products are always presented to the highest standard, carrying out product replenishment, product tagging and pricing, clothes steaming, light cleaning, tidying and maintenance duties as required.

-To develop an extensive knowledge of the museum’s layout, exhibitions, activities, and the surrounding local area, to provide tailored service of the highest standard.

-To encourage visitor participation with a broad range of public programmes available at V&A Dundee, such as educational and family activities.

-To work comfortably as part of the team, developing an understanding for the importance that each colleague plays in delivering the overall retail experience, and communicating confidently to ensure this is achieved.

-To be security conscious and diligent, ensuring in depth knowledge and co-operation with all museum security procedures.

-To be able to respond quickly and efficiently to all incidents, near misses and emergency and evacuation procedures, by clearing and securing areas when necessary and ensuring the safety of visitors and colleagues by reporting issues through the appropriate channels.

-To promote equality, diversity, and inclusion within the museum, ensuring that visitors and colleagues are treated with respect and dignity, and to actively contribute to developments that support the museum strategy for widening access.

-To be committed to and promote health and safety, ensuring familiarity with all the museum’s health and safety policies and procedures.

-To be always presentable and approachable, wearing the uniform pieces provided whilst in all public areas.

-To attend training courses as required.

-To comply with all the museum’s HR, retail, cash and stock handling procedures.

-To carry out other ad hoc duties, instructions or reasonable requests required by the business by the Management team within the Visitor Operations Department.

For more information please click view on website.

Hours: 3-5 days (Full time/part time)
Duration: Seasonal
Pay: £12.35 per hour

The Royal Yacht Britannia is an award-winning, five-star visitor attraction and exclusive evening events venue in Edinburgh. The 160-strong team on board is committed to delivering the same standards of excellence expected when Britannia was in service.

Company benefits include:

– 10% employer pension contribution with a choice to contribute up to a further 5% yourself, which would then be matched by us as well! (So 20% potential contribution to your pension).
– 6.6 weeks/33 days pro-rata, annual holiday entitlement.
– Up to one week/5 days pro-rata, long service holiday entitlement.
– Buying and selling holiday scheme.
– Life Assurance.
– Employee Assistance Programme.
– Performance and loyalty payment scheme.
– Complimentary tickets and staff discount (Britannia and Fingal Hotel).
– Free car parking for staff.
– Discounts at exclusive luxury hotels in Scotland.
– Discounts at other Scottish tourist attractions.

Britannia’s Gift Shop is the benchmark for five-star retailing within Scotland’s tourism industry, and we now have a fantastic opportunity for an outstanding Sales Assistant to join our great team.

Working alongside a passionate and friendly team of Sales Assistants you will work over three key areas of the department, selling tickets in our ticket office, working in our busy Gift Shop and running our fudge shop, the NAAFI. Shifts are given to the team four weeks in advance and a variety of week and weekend work is required.

The ideal candidate will be enthusiastic, customer focused, with a positive, can-do attitude and who enjoys a varied role in a fast-paced environment. It is essential that the candidate is flexible to work over a seven-day period. You must also have a smart appearance, be competent in numeracy and be computer literate. Experience in a customer-focused role within a quality establishment would be advantageous.

If you have a warm, outgoing personality and would relish the freedom to interact with visitors of all ages, then why not join our friendly and motivated team?

Please send your CV and a covering letter outlining why you feel you would be suitable for the role of Sales Assistant to: recruitment@tryb.co.uk or postal applications to:

Tracey Drever
Shop Manager
The Royal Yacht Britannia
Ocean Drive
Leith
Edinburgh
EH6 6JJ

Closing date: 17 June 2024

No agencies please.

Please note, due to the volume of applications we receive, we will only contact you if you have been selected to progress to the next stage in the recruitment process.

OI PEASANTS! WE’RE RECRUITING… Ever fancied being part of the scariest and funniest journey through Edinburgh’s most perilous past. We’re on the lookout for Customer Service Assistants to deliver horrible memorable experiences!

In this varied role you will be the first point of contact for our visiting peasants, offering a cold welcome, supporting them to stock up on Dungeon related goodies, answering any questions guests may have and acting as a sales representative.

Going out of your way to ensure our guests have a scary fun and exciting visit, helping customers at any point throughout the attraction.

This is a seasonal role offering a minimum of 10-15 guaranteed hours per week. Flexibility is needed including the ability to work weekends and available during peak times (bank holidays and school holidays).

Qualifications & Experience
Experience working in a customer facing environment is preffered
Have an outgoing personality
Confidence and energy to interact with the dungeon dwellers and of course the traitors
An adequate level of fitness and stamina is not required; an unpleasant appearance is a bonus
Benefits
Alongside the opportunity to inflict your unique personality on guests from across the nation, you’ll also receive:

Monthly Bonus based on guest satisfaction
25% discount in our retail shops and restaurants
40% off LEGO online
Merlin Magic Pass – giving you free tickets to all our attractions worldwide for you, your family, and friends every year
Employee pricing up to 55% off cinema tickets
The cell doors are open and ready to welcome you…

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

To provide a consistently high standard of visitor care at all times
 Welcoming visitors to the site and processing their admission/retail or catering purchase in a friendly, efficient and knowledgeable manner.
 Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act.
 Welcoming International visitors and aiding with specific needs.
 Welcoming groups in an efficient and warm manner.
 Answering visitors’ queries about the site, education facilities and the local area.
 Providing information about the site, its history, contents, offers and merchandise.
 Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

To maintain excellent standards of site and personal presentation at all times
 The general ongoing operational cleaning of all areas as necessary, toilet cleaning, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting and polishing when required.
 Ensuring site is ready to open and welcome visitors by the set opening time.
 Wearing correct uniform, name badges, or PPE as required.
 Reporting all instances of damage and wear and tear issues promptly to your line manager.
 Working in harmony with other departments; housekeeping, gardening, grounds maintenance and site repair employees/contractors.

2 Roles available: 1x 32 Hours per week, 1 x 40 hours per week.
Fixed Term Until October 2024

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

This role will assist the Engagement team to deliver high quality visitor experience at Culloden Battlefield, and across the Culloden Cluster (including but not limited to):

• Deliver daily high quality informal and formal engagement programming
• Develop strong historical knowledge of site and wider area
• Be responsible and proactive. Ensuring all day-to-day tasks are completed including record keeping and reporting figures, cleaning, and basic administration as required.
• To provide consistently excellent customer service when dealing with high volumes of customers
• Cash reconciliation duties including start and end of day tasks, must have experience handling cash accurately and processing sales
• Be able to take responsibility for your own development and learning.
• Have a flexible approach to working hours and days including working weekend and Bank Holidays as appropriate.
•To work across departments when necessary, supporting the wider Culloden cluster
•Adhering to the property’s quality standards including but not limited to the wearing of uniform.
•Ensuring health and welfare of property staff, volunteers, and visitors by adhering to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety).

This role is one for which the duties, responsibilities or accountabilities of the role require you to become a member of the Protection of Vulnerable Groups (PVG) scheme, administered by Disclosure Scotland. This role involves regulated work with children / vulnerable adults.