Seasonal

Mid-April to September

Are you interested in heritage, working with people and learning new things? Then becoming a tour guide/visitor assistant at Dalkeith Palace may be for you! You will lead guided tours of the Palace, exploring the ancient and more recent history of this beautiful building and its many inhabitants. You will also assist with invigilation, meeting and greeting of visitors and duties related to providing a safe and enjoyable visit to the palace.

This is an ideal opportunity for someone with a passion for culture, heritage and people. While candidates should demonstrate a strong interest in art, history and/or architecture, full training will be provided.

Hours will be part-time and will vary (including weekends) depending on bookings and as we develop our offering.

Interested? Please apply by emailing a copy of your CV and covering letter to recruitment@buccleuch.com.

The closing date for applications is 31 March.

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We’re looking for visitor services assistants who are able to start with us immediately, or might be available to join us later in the spring. The seasonal contract will guarantee a minimum of two days (16 hours) work each week, with opportunity for additional hours, up to a total of five days, depending on demand. This will include working at weekends. Typically you might work Saturday and Sunday, but during Easter and Summer holidays work additional hours, perhaps working full time. This might suit someone in higher education, however other patterns of work may also be considered. A typical working day is from 9am to 5pm. The temporary positions run to the end of August, although there might be opportunity to extend the duration of some posts at that time. The rate of pay is £10.42 for those aged 23 and over, or £10.18 for those aged 18 – 22. The role may involve service as train guard, consequently we cannot accept applications from anyone aged under 18 years old.

Hours: Days available will range from 2 – 4 days per week and will include weekends. Daily shifts will be from 5 – 8 hours per day.
Duration: Fixed Term (April/May – September).
Pay: £10.90 per hour.

Our Visitor Experience department is now looking for a Seasonal Visitor Assistant and Evening Guide who is enthusiastic, with a smart appearance, excellent communication skills and a passion for customer care.

The job is based in our Visitor Centre and on board Britannia. The position can be physically demanding as you will be standing throughout the duration of your shift.

Company benefits include:

– 10% employer pension contribution (no employee contribution).
– 33 days pro-rata annual holiday entitlement.
– Enhanced long service holiday entitlement.
– Life Assurance.
– Performance and loyalty payment scheme.
– Complimentary tickets.
– Employee Assistance Programme.
– Staff discount in the Gift Shop, Royal Deck Tea Room & The Lighthouse Restaurant & Bar aboard Fingal Hotel.
– Free car parking for staff.
– Uniform provided.
– Full training.

Responsibilities include:

– Providing a warm welcome to visitors.
– Interacting with visitors throughout their tour.
– Helping visitors use their audio handset.
– Work as a guide at Britannia’s exclusive evening events and private tours (£40 per event).
– Any other Visitor Assistant duties as required.

If you feel you have the personality, skills and experience we are looking for, then we would love to hear from you.

To apply please send your CV and a short covering letter to: recruitment@tryb.co.uk

Colin Purnell
Visitor Experience Manager

Closing date: 31 March 2023

No agencies please.

The Glenturret Distillery is recruiting Visitor Attraction Associates.

Location: The Glenturret Distillery – Crieff
Contract type: Permanent
Hours: Full time/Part time
Salary: £20,592.00 full time (Part time position pro rata)

We are recruiting for full-time and part time Visitor Attraction Associate positions. This will be on a fixed term contract until October end 2023.
In this role you will be working:
5 days out of 7 with some weekend work.

This is a crucial role within the team, you will deliver industry leading customer service; handle sales and cash; guide visitors around the Glenturret working distillery; warmly greet the visitors, efficiently operate the reception area to promote the Glenturret Brand providing guidance on questions and upselling products alongside assisting in the shop. The ability to work together as a team and have exemplary communication skills are imperative.

Regardless of your experience within tourism if you’re eager to bring on board your communication skills and proactivity, we want to hear from you!
We find that colleagues get the most from their time at Glenturret Distillery when they are the most engaged versions of themselves. And we pride ourselves to be a vibrant work environment welcoming and attracting a diverse range of people.
About you:

The position requires excellent communication skills, and a friendly and accommodating attitude. You have exceptional customer service skills or willingness to swiftly acquire them to become truly visitor focused.
You are great with a range of different people and are a keen team player who enjoys working with and supporting others.
You’re passionate to facilitate an environment where our visitors feel welcome and comfortable; whilst possessing the confidence to actively approach and engage with visitors to understand their needs.
Don’t feel you meet all the criteria? We welcome you to apply even if your experience doesn’t match perfectly. With your transferable skills, you could be the right candidate for this, or other opportunities that we have.

Required Skills:
Must fall into the required shift pattern as deemed suitable to meet business requirements.
Have a flexible approach to the role.
Detail conscious.
Able to work from own initiative.
Excellent time management skills.
Good communicator.
Welcome visitors with special requirements/impairments, providing a level of service in accordance with the Disability Discrimination Act.
Provide information about the Distillery – the history, merchandise, process, offers.
Visitor attraction always presented as an outstanding venue to visit, maintaining a high standard of cleanliness and organisation in both customer and non-customer facing areas.
Complete all training deemed appropriate to ensure effective job performance.
All systems and procedures laid down by each department are followed with detailed accuracy.
Aware of the daily business needs by referring to the appropriate communication channels.
Maximising every opportunity to upsell on experiences and products tailored to the visitors’ needs, ensuring they have the best experience possible.
To build relationships and delight our visitors with a highly engaging and interactive experience within all areas that showcases Scotland at its best.

What we offer:
Fantastic career and development prospects.
• 37 days holiday per year. (Pro rata)
• Double matched workplace pension.
• Death in service assurance
• Uniform supplied.
• Generous on-site discounts within The Glenturret gift shop, The Lalique Boutique,
The Glenturret Café, and The Lalique Restaurant.
• Performance and Company bonus.
• Free onsite parking.
• Cycle to work scheme.
• Discount on gym membership.
• Access to the Glenturret Branded Portal offering external discounts in numerous
retailers, travel, entertainment, fashion, health and beauty, food, and drink.
• Access to an employee assistance programme.
• Use of the Association of Scottish Visitor Attraction membership cards (ASVA).

We are working hard to understand our organisation better and to foster a culture that recognises and values different backgrounds, mindsets, skills, experience, knowledge and expertise. By having greater diversity, we believe that we will be a stronger and better organisation and ultimately will be able to inspire more futures. We therefore welcome applications from those who bring difference.
To apply for this opportunity please email a current CV along with a covering letter to:

recruitment@theglenturret.com

Deanston Distillery – Tour Guide (seasonal – Full time/Part-time)

Distell International Limited are one of Scotland’s leading Scotch Whisky producers. We are looking to recruit confident and personable individuals as Distillery Visitor Centre Tour Guides to communicate the story of Deanston single malt whisky, conduct tours of the distillery and serve in the distillery shop.

JOB DESCRIPTION

Job Title: Tour Guide

Department: Deanston Distillery Visitor Centre

Working as part of the Distillery Visitor Centre Team, you will be required to ensure the highest levels of customer service by welcoming, informing and enthusing our visitors during their visit of the distillery, consistently delivering a memorable and enriching experience.

Main functions (accountabilities):

Include but not limited to:

 Demonstrate a pride and passion for Deanston Distillery, Scotch Whisky and other Distell brands
 To engage visitors in the Deanston Distillery Scotch Whisky Experience accurately, informatively and emotionally.
 To support the development of the Deanston Distillery Visitor Centre (DVC) through the Scotch Whisky Experience, the DVC Retail Store and The Coffee Bothy (TCB)
 To help provide a coordinated and professional level of service to our customers at point of contact.
 To ensure that the DVC is clean and functional at all times (including visitor reception area, retail store, cafe, tasting room, toilets, storage cupboards etc.)
 To work within the standards of Deanston DVC’s health and safety policy.
 To carry out other reasonable duties/tasks as required to deliver and meet the objectives of the DVC. This will include working at weekends, occasional evening work in the corporate and online facilities.

Qualifications and Experience: This position requires an enthusiastic outlook and a flexible approach to work. Great people skills and an ability to follow instruction to ensure the highest level of team performance are key attributes required to maintain and develop our unique Brand Heritage Experience at Deanston Distillery.

Key Performance Measurements
 Delivery of the Deanston Distillery Scotch Whisky Experience.
 Consistently high customer feedback via visitors book, website, social media etc.  All communications with the Assistant Manager, Visitor and Retail Team are maintained and fulfilled within the appropriate time lines.

Relationships:
Internal: Deanston Distillery, Sales, Marketing, Customer Services and Finance.
External: The general public; external vendors and suppliers; local community organisations

Key Skills 1. To demonstrate a pride and a passion for Deanston distillery and Scotch Whisky in general. 2. To display confidence with face-to-face contact with visitors within the distillery visitor centre experience including distillery tour, distillery shop and distillery corporate facility. 3. To demonstrate an appetite and enthusiasm for learning, continually developing your own knowledge of Deanston distillery and Scotch Whisky as well as furthering your own levels of customer service. 4. The ability to communicate the above knowledge and entertain visitors, delivering an authentic Deanston whisky experience. 5. To display a high degree of flexibility, adaptability and ability to work within a close team. 6. A flexible approach to hours of work over a seven day working week is required and some evening work will be integral to this role.

Qualifications and Experiences: Whisky knowledge is not a necessity for the position as our training will take care of explaining the uniqueness of Deanston’s single malt whisky, its history, its people and the skill of the scotch malt whisky process itself. Ideally we are looking for people with an enthusiastic outlook, a flexible approach to work and great people skills to help us build and develop our new whisky experience at Deanston distillery. An ability to speak an additional language would be a distinct advantage. It is expected that the successful candidate will be a team player with a “can do” attitude and who thrives on a busy workload.

If you are interested in applying for this job, please send your cv and cover letter to info@deanstondistillery.com

2022 was a phenomenal year for our charity and its parks as we launched a new Royal Zoological Society of Scotland (RZSS) strategy pledging to reverse the decline of at least 50 species by 2030.

At our Highland Wildlife Park, we saw our polar bear cub (Brodie) take his first steps outside, welcomed the arrival of three snow leopard cubs, continued our fantastic work on the saving the critically endangered pine hoverfly and had a very successful first breed season of our Scottish Wildcats with 22 kittens being born… and that’s just in one year!

If you would like to get involved, come and work on the wild side and help protect, value and love nature.

We are looking for a Seasonal Retail Sales Assistant to join our team at Highland Wildlife Park. In this role you will be helping with cover for our peak Spring and Summer period,the role is expected to last 6 months and include part time, variable hours, with some weekend work. Read on to find out more!

The role

Providing a first-class sales and customer service experience to all visitors at RZSS Edinburgh Zoo and by providing information and assistance and ensuring an environment that is engaging and well maintained.

Some of the things you’ll do:

Provide first-class customer service by maintaining a positive, welcoming environment, proactive and helpful attitude to all visitors at all times, meeting or exceeding our Customer Service Standards.
Operate retail systems efficiently and effectively to both sell and upsell products.
Ensure all front of house areas and other RZSS retail outlets are maintained to the highest standard, ensuring stocks are regularly replenished, all areas are clean and clear, all products are displayed and merchandised as directed.
Operate the tills efficiently and assist with the counting and recording of monies to agreed standards.
Occasionally provide assistance in other operational areas including events, car parking and driving visitor passenger vehicles.

What we’re looking for:

Good achievement in standard grades (or equivalent), including English and Mathematics.
Accurate numerical reasoning skills and attention to detail.
Engaging customers empathetically to link or upsell our products.
Use of electronic cash till.
Providing first-class customer care and service, including dealing with customer queries.
Previous work in a range of retail activities.

Please see the role profile for further information on what the role involves and essential/desirable criteria.