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Seasonal

Easter bank holidays then July to August

We are looking for professional and motivated individuals to represent one of Dumfries & Galloway’s finest tourist destinations during the 2023 season.

Working as a Guide, you will be enthusiastic with a keen interest in Scottish history and ideally a good understanding of art. You must have exceptional standards of customer service and communication skills, and an ability to talk to groups of all ages. Your role will be hosting Castle tours and assisting in the day-to-day operations of this unique tourist attraction. If you have a positive attitude and great people skills, we want to hear from you!

• Are you confident and enthusiastic in leading groups?
• Can you demonstrate a flexible approach to work?
• Are you skilled in communicating with the public and passionate about Scottish history?

Hours and shifts will vary and will include weekends. As Drumlanrig Castle is not accessible by public transport, access to your own transport is essential.

Interested? Please apply by emailing a copy of your CV and covering letter to recruitment@buccleuch.com.

The closing date for applications is 24 February 2023.

Please view our privacy policy at https://blht.org/privacy/

The Buccleuch Living Heritage Trust Registered Charity No.SC014915. Registered in Scotland Company No.SC377083.
Registered Office 1 Rutland Court, Edinburgh, EH3 8EY.

20 March to 30 September 2023

We are looking for professional and motivated individuals to represent one of Dumfries & Galloway’s finest tourist destinations during the 2023 season.

You will mainly be involved in food preparation for our Larchwood Cabin and Castle tearoom visitors. You will also assist with stock management, including placing orders, and will be expected to carry out some basic supervisory tasks. If you have a passion for providing outstanding hospitality, then we want to hear from you!

• Can you demonstrate excellent customer service skills?
• Do you have a flexible approach to work and a ‘can do’ attitude?
• Are you a team player with the ability to communicate effectively with a wide range
of people?

Hours and shifts will vary and will include weekends. As Drumlanrig Castle is not accessible by public transport, access to your own transport is essential.

Interested? Please apply by emailing a copy of your CV and covering letter to recruitment@buccleuch.com.

The closing date for applications is 24 February 2023.

Please view our privacy policy at https://www.buccleuch.com/privacy-cookies/

1 April to 30 September 2023

We are looking for professional and motivated individuals to represent one of Dumfries & Galloway’s finest tourist destinations during the 2023 season.

In this role, you will work in our tearoom and cabin welcoming visitors, serving hot and cold drinks, delicious cakes and lunches, and ensuring that the highest standards of hygiene are maintained. This is an ideal opportunity for someone looking to gain experience in a busy visitor services environment.

• Do you have good customer service skills?
• Can you demonstrate a flexible approach to work and a can-do attitude?
• Are you a team player who can communicate with a wide range of people?

Hours and shifts will vary and will include weekends. As Drumlanrig Castle is not accessible by public transport, access to your own transport is essential.

Interested? Please apply by emailing a copy of your CV and covering letter to recruitment@buccleuch.com.

The closing date for applications is 24 February 2023.

Please view our privacy policy at https://www.buccleuch.com/privacy-cookies/

Greeting visitors, selling and checking tickets, operating a computerised till & data capture system, cash handling and record keeping. Upselling specific products to ensure sales targets are met. Supervising car and coach parking and assisting with visitor flow management. To provide the highest standard of customer care for individual, disabled and group visitors and assist with the security of the Castle and its exhibits. A smart appearance and personable manner are essential.

Meeting and greeting group and individual visitors, dealing with enquiries and assisting the castle team in providing a 5 Star visitor experience, working between our ticketing office in the grounds and our entrance hall.
Selling and checking tickets and the associated cash handling, credit card processing, etc., using appropriate equipment and technology.
Upsell and cross-sell specific products to ensure sales targets are met e.g. guide books and annual passes
Reconciliation of cash at end of day and appropriate reporting.
Ensuring the security of all cash and payment vouchers at all times.
Working closely with castle accounts and administration personnel and complying with directives and requests as appropriate.
Maintaining accurate and up to date records at all times including special ticket sales, complimentary tickets and database information, etc
Administration as required including help to maintain/photocopy stationery and equipment stocks.
Assisting in the delivery of marketing and sales initiatives as directed by the Head Guide and Operations Manager.
Assist with maintaining the security and safety of visitors, staff, the Castle and its contents.
Assisting and supporting floor guiding staff in maintaining a high level of customer interaction for which an understanding of the Castle and its contents is required.
Provide assistance and support to teams within the castle enterprise as required, including guiding, housekeeping, retail and administration.
Comply with health & safety directives and organisational policy, including regular fire drills.
Comply with organisational policy for green tourism and recycling policies.
Attend team meetings and training sessions as required including afterhours sessions – reasonable notice is given and staff are paid for their time.

Please apply with cv to kerryw@blair-castle.co.uk

Catering Assistant Job Description
Salary: £11ph
Location: Blair Castle
Contract: Full time/Part time/Flexible Hours
Contract Length: Temporary – Required between March – October
Hours: Flexible hours – 5 days out of 7
Accommodation: Live in is available if required at a rate of £25 per week

This job description is a guide to the work you will initially be required to undertake. It may be changed from time to time to incorporate changing circumstances. It does not form part of your contract of employment.
Background: The catering department within Blair Castle has recently become in-house, meaning it is under large changes. We are looking to develop the catering offer to produce good, fresh, local, and seasonal food for our customers to enjoy.

Purpose of the Role
Support the catering operation to improve the customer food service experience by delivering the food offer to a high quality, setting a high standard and delivering this consistently.

Duties
Adhere to all company Health & Safety policies and procedures at all times e.g. Food Handling, Manual handling, Fire procedures.
Delivering a high level of customer service.
Serving hot food to customers.
Working on the tills, ensuring all transactions are completed correctly
Clearing tables and ensuring cleanliness within the restaurant
Working on the dishwasher cleaning crockery and cutlery
Basic food preparation
Complete all Food Safety and Health & Safety paperwork correctly on a continual basis to ensure full compliance.

Maintain the cleanliness of working areas ensuring Health and Safety hazards, issues, near misses and accidents are reported using the appropriate reporting procedures at the earliest opportunity.
Role model the values and behaviours expected by Atholl Estates at all times to colleagues and customers.

Essential
A good communicator, able to liaise confidently with customers
An enthusiastic individual with a passion for excellent service delivery
Follows the right health & safety procedures and challenges unsafe behaviours
Is flexible and takes initiative
Is positive & proud of doing a great job
Takes ownership and doesn’t leave things to others or say ‘it’s not my job’

Desirable
Experience within a similar role (this would be an advantage, but all training will be provided on site)

Please apply with cv to kerryw@blair-castle.co.uk

15 March to 15 September

Our ranger team at Bowhill maintain facilities, conserve the natural heritage, and provide educational information & activities to visitors, school children and groups.

In this role, you will be responsible for providing a friendly welcome to visitors while actively promoting awareness of our natural heritage on the beautiful Borders Estate. In addition, you will assist with maintenance tasks and conduct educational activities for schools and groups.

• Are you confident, enthusiastic, and knowledgeable about the working countryside?
• Can you demonstrate excellent teamwork, organisation skills, and a flexible attitude?
• Are you skilled in communicating with the public and passionate about environmental education?

A current driving licence is essential, and a Countryside Management or environmental qualification will be an advantage. Working days will be five days out of seven, including weekends and occasional evenings.

Interested? To apply, please send your CV and covering letter by email to recruitment@buccleuch.com.

The closing date for applications is 17 February.

Please view our privacy policy at https://www.buccleuch.com/privacy-cookies/

We are looking to recruit a seasonal housekeeping assistant, to assist with housekeeping and cleaning duties in all areas of Blair Castle. As frequent contact with our visitors is part of the daily routine, a smart appearance and a high standard of customer care are expected.

Duties will include;

To assist with general housekeeping and cleaning duties, including vacuuming and dusting, working with extra care around antique and museum items in the castle.
Cleaning of all public areas including the castle exhibition.
Daily deep cleaning and daily maintenance cleaning of toilets.
Cleaning staff room areas and toilets.
Assistance and support to other teams within the Castle enterprise as required.
Comply with health & safety directives and organisational policy, including regular fire drills.
Comply with organisational policy for green tourism and recycling policies.
Attend team meetings and training sessions as required including after hours sessions – reasonable notice is given and staff are paid for their time.

Please send your cv to kerryw@blair-castle.co.uk to apply

Greeting visitors, selling and checking tickets, operating a computerised till & data capture system, cash handling and record keeping. Upselling specific products to ensure sales targets are met. Supervising car and coach parking and assisting with visitor flow management. To provide the highest standard of customer care for individual, disabled and group visitors and assist with the security of the Castle and its exhibits. A smart appearance and personable manner are essential.

Duties will include;
Meeting and greeting group and individual visitors, dealing with enquiries and assisting the castle team in providing a 5 Star visitor experience, working between our ticketing office in the grounds and our entrance hall.
Selling and checking tickets and the associated cash handling, credit card processing, etc., using appropriate equipment and technology.
Upsell and cross-sell specific products to ensure sales targets are met e.g. guide books and annual passes
Reconciliation of cash at end of day and appropriate reporting.
Ensuring the security of all cash and payment vouchers at all times.
Working closely with castle accounts and administration personnel and complying with directives and requests as appropriate.
Maintaining accurate and up to date records at all times including special ticket sales, complimentary tickets and database information, etc
Administration as required including help to maintain/photocopy stationery and equipment stocks.
Assisting in the delivery of marketing and sales initiatives as directed by the Head Guide and Operations Manager.
Assist with maintaining the security and safety of visitors, staff, the Castle and its contents.
Assisting and supporting floor guiding staff in maintaining a high level of customer interaction for which an understanding of the Castle and its contents is required.
Provide assistance and support to teams within the castle enterprise as required, including guiding, housekeeping, retail and administration.
Comply with health & safety directives and organisational policy, including regular fire drills.
Comply with organisational policy for green tourism and recycling policies.
Attend team meetings and training sessions as required including afterhours sessions – reasonable notice is given and staff are paid for their time.

The role

Providing a first-class sales and customer service experience to all visitors at RZSS Edinburgh Zoo and by providing information and assistance and ensuring an environment that is engaging and well maintained.

Some of the things you’ll do:

Provide first-class customer service by maintaining a positive, welcoming environment, proactive and helpful attitude to all visitors at all times, meeting or exceeding our Customer Service Standards.
Operate retail systems efficiently and effectively to both sell and upsell products.
Ensure all front of house areas and other RZSS retail outlets are maintained to the highest standard, ensuring stocks are regularly replenished, all areas are clean and clear, all products are displayed and merchandised as directed.
Operate the tills efficiently and assist with the counting and recording of monies to agreed standards.
Occasionally provide assistance in other operational areas including events, car parking and driving visitor passenger vehicles.
What we’re looking for:

Good achievement in standard grades (or equivalent), including English and Mathematics.
Accurate numerical reasoning skills and attention to detail.
Engaging customers empathetically to link or upsell our products.
Use of electronic cash till.
Providing first-class customer care and service, including dealing with customer queries.
Previous work in a range of retail activities.
Please see the role profile for further information on what the role involves and essential/desirable criteria.

Contract: Flexible – varied hours (anything from 9 – 37.5 hours a week)

Dundee Science Centre is currently looking for confident, exceptional communicators to join our team to fulfil the key role of Science Communicator in a part-time capacity.

You will be part of a team responsible for the smooth operation of Dundee Science Centre’s programmes and services on a daily basis, supporting the Visitor Experience Leader (VEL). You will support the wider team in science communication and ensure the quality of delivery by team members meets audience expectations and standards. Primary objectives will be championing enhanced visitor engagement, ensuring that audiences have an enjoyable, safe, and inspiring experience.

You will be an ambassador for and the public face of Dundee Science Centre. You will be an excellent communicator and an effective team player with the ability to multi-task. Your main function will be to interact with all visitors in a friendly, outgoing manner ensuring an exceptional experience.

You may at times be responsible for delivering high quality science, technology, engineering, and mathematics (STEM) programmes across all audiences (including schools and community groups) , either in-centre or via outreach , all in line with Dundee Science Centre’s key aims and objectives, alongside local and national government initiatives, and priorities.

You will be an advocate for Inclusion & Diversity, contributing to the development of DSC’s widening access strategies creating a culture of inclusion for our team and audiences.

The successful candidates will have a positive, resourceful, and confident nature with the ability to work independently and play a key role across the organisation. You will have an excellent knowledge and understanding of visitor engagement.

In-depth STEM knowledge is a desirable trait in this role, however having a confident and charismatic nature would be more advantageous. An understanding of science can be enhanced with on-the-job training; but an ability to communicate effectively with diverse audiences is essential.

You will work flexibly within the Dundee Science Centre team; hours of work to be discussed, flexible working will be considered, and weekend and evening work will be required.

For further information please view the detailed job description on our website (link below).

To apply for the post, please submit your CV and a covering letter, clearly indicating your suitability for the role. Applications should be sent to:

Email: recruitment@dundeesciencecentre.org.uk

Applications to be submitted by 6pm on Sunday 29th January 2023 with interviews taking place on 2nd and 3rd February 2023; no alternative dates are available.

We are recruiting for our seasonal guides for 2023, Visitor Centre Assistants will be conducting informative and engaging daily distillery tours to visitors as well as delivering tastings from the bar and assisting guests throughout their visit. The Visitor Centre also has a retail area and a busy coffee shop where staff will assist in front of house duties including taking customer orders, serving food and drink and general housekeeping.

Our perfect worker:
• Have excellent communication skills and be outgoing and friendly
• Fluency in a second language would be an advantage but is not essential
• Have a passion for delivering a high standard of customer service
• Be flexible and able to commit to working between Monday to Saturday with varying hours.

Key information and benefits:
Experience within hospitality/luxury customer service environments is beneficial but not essential as full training will be provided.
Please note that due to the nature of our business and licensing laws, candidates must be aged 18 or over to be considered for these roles.
Employment will be through Brightwork, CVs and applications can be sent directly to ella.walford@brightwork.co.uk or to the visitor.centre@glen-moray.co.uk

We have exciting seasonal and casual opportunities to join the Destinations team at the Caledonian Canal Centre!

We welcome visitors from all over the world so we’re looking for cheerful, positive and outgoing people to join our friendly teams. You’ll enjoy working with the public and preferably have previous experience in a frontline customer service role, but we’ll give you all the training you’ll need.

We have a variety of roles available in the following teams:
• Destination Assistant
• Kitchen Assistant
• Housekeeping Assistant

These roles attract a living wage salary which is pro-rated to the length of the contract. You will work on a rota which may include weekends and bank holidays.

We’re looking for team members to join us from Spring to Autumn. Weekly hours vary.

To apply online to join the Destinations team visit bit.ly/scottishcanalsjobs