Seasonal

We have exciting seasonal and casual opportunities to join the Destinations team at the Falkirk Wheel!

We welcome visitors from all over the world so we’re looking for cheerful, positive and outgoing people to join our friendly teams. You’ll enjoy working with the public and preferably have previous experience in a frontline customer service role, but we’ll give you all the training you’ll need.

We have a variety of roles available in the following teams:
• Activities
• Holiday Boats
• Boat Crew
• Catering
• Retail

These roles attract a living wage salary which is pro-rated to the length of the contract. You will work on a rota which may include weekends and bank holidays.
We’re looking for team members to join us from Spring to Autumn. Weekly hours vary.

To apply online to join the Destinations team visit bit.ly/scottishcanalsjobs

Job Description

Job Purpose:
To take an active role with the day to day running of the venue. Including running reception desk, gift shop, room bookings and display area operations. Key function is to provide first class services to the visiting public.

Responsibilities:
1. Provide a first class visitor experience at all times and act as a role model for excellent customer service.

2. Undertake reception duties, (e.g. admission of members of the public, dealing with enquiries, process bookings and retail sales using electronic systems, issuing customer research paperwork, maintain and monitor electronic records, etc.).

3. Work in the attraction shop/retail area, actively selling merchandise, merchandising, restocking and rotating stock as well as ensuring general up keep of the area.

4. In line with legal and operational guidelines, process cash and card transactions, bank income and complete daily and weekly income records.

5. Proactively encourage visitors to make a donation to support their visit, actively upselling benefits of contributing through donations.

6. Actively and accurately deliver visitor information on the attraction, other Live Borders facilities and the wider visitor/heritage economy of the Borders and beyond using a range of resources including on site materials and digital facilities.

7. Dealing with general enquiries and relaying these to relevant staff where appropriate, recording data relating to offers of prospective loans or donations received from the public.

8. Assist with the proper security of the venue, including key holding duties.

9. Follow daily cleaning and housekeeping tasks associated with maintaining an excellent customer service experience, including but not limited to; emptying waste bins, dusting, glass cleaning and vacuuming, customer toilet checks throughout the day, welcome area outside building is clean and well presented. This work will involve some handling and lifting abilities and use of standard cleaning equipment.

10. Liaising with the Assistant Curator/Supervisor regarding matters relating to the museum, displays, collections and facilities as per agreed procedures. Ensure that museum displays are fit for purpose i.e supplies of hands-on material are adequate, electronic equipment is in working order, displays/interpretation are in place.

11. Assist at events including, private views, education activities and group visits.

12. Undertaking minor maintenance/repairs as directed to the displays, fixtures and fittings, including replacing light bulbs (where possible), monitoring environmental conditions (where appropriate) and ensuring that all matters of significance are recorded appropriately and reported to Assistant Curator/Supervisor for attention.

13. Undertake occasional work on the museum collections as directed including; compiling and checking paper records, museum paperwork duties, data collation and input, answering enquiries and re-packing boxes of museum objects as per established procedures.

14. Build and maintain good working relationships with colleagues within the organisation
15. Comply with, and ensure compliance with, all Live Borders policies and procedures

16. Ensure services meet Health and Safety standards established by Live Borders

17. As an employee you must take reasonable care for the health and safety of yourself, other employees and anyone else who may be affected by your work activities carried out. Employees shall work in accordance with policies, procedures, information, instructions and / or training received.

18. This job description is indicative of the nature and level of responsibility associated with the job. It is not exhaustive and there may be a requirement to undertake your duties in another Live Borders venue to meet requirements of the Service or Live Borders.

JOB DESCRIPTION

Post: Visitor Officer
Directorate: Commercial Services
Reporting to: Operations Manager

Job Purpose:
Take an active role in the day to day operation in all aspects of the venue (front desk, galleries, café and gift shop), working as part of a team to ensure successful delivery of services to the public.
Below is a range of tasks you will be required to perform in the role. You will be trained on all aspects, with rotation of duties managed through the staff rota.

Duties include:

1. To champion a world class visitor experience at all times and act as a role model for exceptional service.
2. Undertake reception duties, (eg admission of members of the public, dealing with enquiries, process bookings, dealing with retail sales, maintain and monitor records, etc)
1. Work in the Visitor Centre shop actively upselling products, re-stocking shelves and ensuring general up keep of the area.
2. Work in the visitor centre café preparing and serving light meals, snacks, hot and cold beverages.
3. Control stock rotation and manage stock levels in café
4. Manage stock inventory for retail and visitor materials.
5. To proactively encourage donations, take every opportunity to upsell events, café and shop facilities, including corporate events and group bookings.
6. Accurately deliver GTOS Visitor Centre and local visitor information using a range of resources including, on site materials and digital tools.
7. Follow daily cleaning and housekeeping tasks associated with maintaining an excellent customer service experience, including but not limited to; clearing tables and disposing of food waste, washing up, cleaning of equipment, stores, customer toilet checks throughout the day, stairwell and lift clean and clear of any debris, welcome area outside building is clean as well as all public facing areas of the visitor centre.
8. Assist with development of profitable retail operations and excellent customer service.
9. Assist with the proper security of the venue, including key holding duties.
10. In line with legal and operational guidelines, process cash, cheque and card transactions, bank income and complete daily and weekly income records
11. Assist at events including private views, education activities and group visits
12. Undertaking minor maintenance/ repairs as directed to the displays, fixtures and fittings, including replacing light bulbs (where possible), monitoring environmental conditions (where appropriate) and ensuring that all matters of significance are recorded appropriately and reported to the Centre Manager for attention
13. Build and maintain good working relationships with colleagues within the organisation
14. Comply with, and ensure compliance with, all Live Borders policies and procedures
15. Ensure services meet Health and Safety standards established by Live Borders
16. As an employee you must take reasonable care for health and safety of yourself, other employees and anyone else who may be affected by your work activities carried out.

Employees shall work in accordance with policies, procedures, information, instructions and/ or training received
This job description is indicative of the nature and level of responsibility associated with the job. It is not exhaustive and there may be a requirement to undertake such other duties as required.

Other details:
Requirement to work out of hours on occasion
Postholder will work 5 days from 7 to suit the requirements of the business
Requirement for PVG/Disclosure check – None.
PERSON SPECIFICATION
EDUCATION
Essential Key Desirable Key
A good all round standard of education App/ Int Recognised Customer Care Certificate App/ Int
EXPERIENCE
Essential Key Desirable Key
Minimum 1 years’ experience of working with general public App/ Int Reception/ Front of House work in a tourism business App/ Int
Experience cash handling App/ Int Sales/ retail experience App/ Int
Team working Int /Ref Keyholding and setting security alarm systems App/ Int
Foreign language skills App/ Int
SKILLS AND KNOWLEDGE
Essential Key Desirable Key
Excellent communication and interpersonal skills App/ Int Knowledge of local areas and interest in museums, local history and heritage Int
Numeracy skills Int IT proficient App/ Int
Willingness to carry out lone working and to comply with a lone working telephone call in system Int
Ability to work to direction of the Centre Manager Int
Good timekeeping Int/ Ref
Ability to contribute confidently in a variety of team settings and work with a wide variety of people and organisations App/ Int

Assessed by:
App. = Application Int. = Interview Ref. = References

T. = Interview Test

We have a number of vacancies for within the Visitor Enterprise Team for the 2023 season.

Applicants must have a positive and caring attitude together with a natural flair for customer service.

The successful applicants will be responsible to the Visitor Enterprises Manager in the first instance and will be required to work under his direction on any duties connected with the Visitor Enterprises. This will include working in the gift shop, admission desk, coffee shop and exhibitions.

Excellent customer service skills are required for this position and applicants must be prepared to work on a rota basis. Normally based on a five day week but we can be flexible.

Modern single room accommodation available, if required.

Requests for a job description and an application form should be sent, with a CV to:-

The Visitor Enterprise Manager
The Estates Office
Balmoral Estates
Ballater
Aberdeenshire, AB35 5TB

E-mail: recruitment@balmoralcastle.com

We have a number of vacancies for within the Visitor Enterprise Team for the 2023 season.

Applicants must have a positive and caring attitude together with a natural flair for customer service.

The successful applicants will be responsible to the Visitor Enterprises Manager in the first instance and will be required to work under his direction on any duties connected with the Visitor Enterprises. This will include working in the gift shop, admission desk, coffee shop and exhibitions.

Excellent customer service skills are required for this position and applicants must be prepared to work on a rota basis. Normally based on a five day week but we can be flexible.

Modern single room accommodation available, if required.

Requests for a job description and an application form should be sent, with a CV to:-

The Visitor Enterprise Manager
The Estates Office
Balmoral Estates
Ballater
Aberdeenshire, AB35 5TB

E-mail: recruitment@balmoralcastle.com

Have you ever wondered what life is like behind the scenes in Scone Palace?
We are currently recruiting for seasonal vacancies for the following roles: Weekend Duty Manager, Hospitality, Retail, Housekeeping, Guiding & Ticket sales.

If you’re a people person, enthusiastic about delivering an excellent customer experience, we would love to meet you.

Why not come to one of our 2023 recruitment open days where you will have a chance to meet with the team and have a chat about what role might suit you, whether you are interested in Hospitality, Housekeeping, Guiding or Retail we’re sure there’s something for everyone.

Recruitment Open days:
Wednesday 25th January between 2pm – 7pm
Tuesday 21st February between 2pm – 7pm

Or see website for contact info and please get in touch for more details.

JOB PURPOSE:

To assist in the provision of a high quality cleaning across the Highland Folk Museum, including public facilities and historic buildings.

KEY DUTIES AND RESPONSIBILITIES INCLUDE:

• The cleaning of all toilets and daily replenishment of toilet disposables such as soap, paper towels and toilet rolls.
• The cleaning of historic buildings on a rota schedule including dusting, mopping etc.
• The cleaning of other areas including picnic benches
• The care and cleanliness of all equipment used in carrying out the above duties.
• To work as a member of a museum team on a rota system.
• To ensure the museum environment is cared for – buildings, artefacts, facilities and the sites are kept clean and tidy.
• To ensure that all activities are carried out safely.

JOB PURPOSE:

To assist in the day-to-day operation of the museum, by engaging with visitors using a variety of techniques; which include first person interpretation, skill demonstrations, cooking, and care for animals as required.

KEY DUTIES AND RESPONSIBILITIES INCLUDE:
• To assist in the day to day operation of the museum, by engaging with visitors using a variety of techniques; which includes first person interpretation, cooking, and demonstrating crafts/skills e.g. rope making as allocated.
• To assist in the day to day running of the working croft by supporting the care of a variety of livestock and providing the historic interpretation of the croft.
• To assist in the day to day operation of the museum, by providing outstanding customer care in all areas.
• To work on a rota basis within the Crofter role, including regular weekend and bank holiday working.
• To ensure the museum environment is cared for – buildings, artefacts, facilities and the sites are kept clean and tidy.
• To ensure that all activities are carried out safely.

JOB PURPOSE:

To assist in the day-to-day operation of the museum, by engaging with visitors using a variety of techniques; which include first person interpretation, skill demonstrations, cooking, and care for animals as required.

KEY DUTIES AND RESPONSIBILITIES INCLUDE:

• To work on a rota basis within the interpretive areas of the Township and School.
• To work as a member of the museum team on a rota system.
• To ensure the museum environment is cared for – buildings, artefacts, facilities and the sites are kept clean and tidy.
• To ensure that all activities are carried out safely.
• Open and close all areas of responsibility, always keeping an awareness of security and safety of personnel