Seasonal

JOB PURPOSE

To ensure that the garden, grounds and related policies of Culzean Castle are managed and maintained as a nationally-recognized garden of outstanding historical and horticultural importance; contributing to the property’s overall conservation and development, and its enjoyment by visitors and supporters.

The role of ‘Gardener’ as a key member of the Culzean team will be heavily involved in the development plans of the garden and wider designed landscape.

CONTEXT

Culzean Castle & Country Park:
The National Trust for Scotland’s (the Trust’s) property at Culzean is located on the Ayrshire coast of the Firth of Clyde, some 19 kilometers south of Ayr. The estate has been in existence since the 16th century and comprises the former seat of the Kennedy family – Culzean Castle – together with the core 228 hectares of Cassillis and Culzean Estate. The 5th Marquess of Ailsa, with the Trustees of the 4th Marquess, gave the Castle, some of its contents and the designed landscape to the Trust in 1945. Culzean became Scotland’s first Country Park in 1969 under the Countryside (Scotland) Act and is managed by the Trust. The centerpiece of the property is Culzean Castle, acknowledged as Robert Adam’s masterpiece in the Romantic Castellated style, matched by its sublime cliff top site. The designed landscape contains a rich variety of features, including some by Adam, such as the Viaduct and the Home Farm, to complement his design for the Castle, and is important also for its gardens, policy woodland plantings and natural heritage.

The Castle and Country Park is the most significant property in the ownership of the Trust in terms of scale of business, investment and profile and is currently undergoing an extensive period of investment and development to establish it as one of Scotland’s leading heritage visitor attractions.

Culzean Castle Garden:
The gardens and designed landscape at Culzean have been independently assessed as being of outstanding significance. They feature at the highest level across all categories in the benchmark Inventory of Gardens and Designed Landscapes in Scotland managed by Historic Scotland – one of only 5 sites in Scotland to do so.

The extensive formal lawns of the Fountain Court, the planted south-facing Terraces and the Orangery are focal points for visitors crossing the Viaduct to the Castle, and feature frequently in photographs of the property. The Walled Garden – which lies to the south-west of the Castle – is double in construction. Its northern half is managed as a production walled garden with soft and top fruit, vegetables and cut-flowers as well as extensive herbaceous borders; it is in the process of redevelopment with an emphasis in increasing the range of production an enhanced visitor experience. The South Walled Garden contains impressive fruit ranges (Peach House and recreated Vinery) but otherwise is more ornamental; the display here is also undergoing redevelopment and extension. A woodland garden called Happy Valley extends behind the walled garden and contains a number of built features relating to the productive history of the landscape as well as specimen trees, rhododendrons and a selection of exotic woody plants. The garden team also maintains a number of other small amenity plantings throughout the park as well as holiday cottage gardens and other public areas.

KEY RESPONSIBILITIES

The Key Purposes of the job will be met by:
1. Undertaking practical maintenance of the garden (e.g. managing trees and shrubs, herbaceous plants, and bulbs; turf care; pest/disease/weed control; staking, plant nutrition, composting and soil improvement to the required standards expected by the Trust and for the maximum safety of, and enjoyment by visitors including other professionals in the horticultural industry;
2. Fostering positive relationships with local communities and organisations and promote the work of the Trust.
3. On occasion, supervising and working with volunteers and/or staff members to ensure they deliver required outputs at the appropriate standard, and gain benefit/satisfaction from their activities;
4. Demonstrating self motivation, organizing, planning, and prioritizing and good time management;
5. Undertaking such other reasonable duties as may from time to time be required to ensure the smooth running of the property as required by the Head Gardener.
6. Ensuring compliance with the Trust’s health, safety, and environment policies and procedures.

We are gearing up for the festive season and want to hear from cheery individuals who can meet and greet visitors to our enchanting Christmas Grotto.

• Are you upbeat and confident, with the ability to make our visitors feel comfortable?
• Can you demonstrate the maturity required to care for the well-being of our younger visitors and make their experience truly magical?
• Do you have experience of providing excellent customer service?

This is a seasonal position from 24th November to 24th December and Weekend working is essential.

Interested? To apply please email a copy of your CV and covering letter to recruitment@buccleuch.com

The closing date for applications is 15 September.

To view our Privacy Notice please visit http://www.dalkeithcountrypark.co.uk/privacy/

We are gearing up for the festive season and want to hear from jolly individuals to create magical moments for our young visitors this Christmas. Working closely with your team of Elves, you will engage and delight our visitors, helping to ignite their Christmas spirit.

• Are you patient, upbeat and friendly, with the ability to make our visitors feel comfortable?
• Can you demonstrate the maturity required to care for the well-being of our young visitors?
• Can you deliver a perfect ‘ho-ho-ho’?

Previous Santa experience is an advantage. This is a seasonal position from 24th November to 24th December and weekend working is essential.

Dalkeith Country Park has been enjoyed by visitors for 120 years and its woodlands, riverside trails, cycle tracks and events calendar are valued by visitors from near and far. The Park includes Fort Douglas, which is an exciting adventure play park for visitors of all ages, while the stable yard houses Restoration Yard, a unique venture comprising a retail store, food hall, restaurant and wellness space.

Interested? To apply please email a copy of your CV and covering letter to recruitment@buccleuch.com.

The closing date for applications is 15 September.

To view our Privacy Notice please visit http://www.dalkeithcountrypark.co.uk/privacy/

JOB PURPOSE
To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure.
Specifically, to ensure the smooth and safe operations in Admissions, Retail and Food & Beverage activities making the property the best possible place to visit and work.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
To provide a consistently high standard of visitor care at all times
• Welcoming visitors to the site and processing their admission/retail or catering purchase in a friendly, efficient and knowledgeable manner;
• Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act;
• Welcoming International visitors and aiding with specific needs.
• Welcoming groups in an efficient and warm manner
• Answering visitors’ queries about the site, education facilities and the local area;
• Providing information about the site, its history, contents, offers and merchandise;
• Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

To maintain excellent standards of site and personal presentation at all times
• Ensuring site is ready to open and welcome visitors by the set opening time;
• Wearing correct uniform, name badges, or PPE as required.
• Reporting all instances of damage and wear and tear issues promptly to your line manager;
• Working in harmony with other departments; housekeeping, gardening, grounds maintenance and site repair employees/contractors.

Financial Responsibilities (where applicable)
• To adhere to all financial procedures to include till operation and banking and safeguarding of monies: to implement amendments to standard procedure as instructions may dictate.

Retail/Admissions/Food & Beverage duties (where applicable)
• To ensure good housekeeping of kitchens, serveries and back of house areas.
• To ensure that retail merchandising is in accordance with NTS policy.
• To assist in achieving site retail/catering/events targets and KPI’s.
• To actively upsell products and services to facilitate the visitor’s enjoyment.
• To actively feedback visitor comments to line managers to develop and improve offer, service, operations.
• To work flexibly across departments and sites as needed.
• To assist with the set-up, stewarding and break-down of events in liaison with the events coordinator.

Health and Safety
• To ensure site meets with Health and Safety legislation in liaison with your department manager.
• To ensure that visitors vacate the site at close of business and that the site is secured at end of day.
• To use personal protection equipment as provided and directed by your line manager.

OI PEASANTS! WE’RE RECRUITING…

Ever fancied embarking on the scariest and funniest journey through Edinburgh city as a walking tour actor? We’re bringing together an outstanding cast of theatrical actors to help transport our guests back in history with our new weekend only walking tours.

If you revel in being mischievous and want to be released onto the streets of the city, taking little peasants and their families on a discovery of Edinburgh’s most perilous past, then apply today… IF YOU DARE

What you need

First class communicator with a clear speaking voice in English
A good general knowledge of history of the area (training provided)
A theatrical flair is crucial to delivering a scary fun walking tour
Good presentation and timekeeping skills
Motivated, energetic, and comfortable keeping a potentially large group of people entertained
Can learn and retain information provided by a script and from own research
Must be available to work weekends
The Edinburgh Dungeon walking tour is 60-minutes of walking, laughing, and learning, suitable for little peasants and their families. Guests are transported back in history and recounted tales of Edinburgh’s murky past by our Dark Jester.

As a walking tour actor, you’ll deliver stories with a theatrical flair. In character, you’ll deliver a scripted tour, which is crafted to be interactive so improvisation will also form a key part to your performance. As well as maintaining strong characterisation throughout the walking tour, you’ll also be touring some of Edinburgh’s spectacular sights, so an interest in history is a must. First aid training and conflict training will be provided.

These roles are seasonal, weekend only working, offering a minimum of 10 guaranteed hours per week. You’ll need to be flexible with working hours and days, which will include weekdays, weekends and public holidays as required.

We welcome all applications, we do not cast based on ethnicity, identified gender, or body size.

What’s in it for you?

Alongside the opportunity to inflict your unique personality on guests from across the nation, you’ll also receive:

Fortnightly pay at £10.35 per hour
25% discount in our retail shops and restaurants and 40% off LEGO online
Merlin Magic Pass – giving you free tickets to all our attractions worldwide for you, your family, and friends every year
Employee pricing up to 55% off cinema tickets
The cell doors are open and ready to welcome you…

August – September

We are looking for professional and motivated individuals to represent one of Dumfries & Galloway’s finest tourist destinations during our 2022 season.

In this role you will work in our tearoom and cabin welcoming visitors, serving hot and cold drinks, delicious cakes and lunches, and ensuring that the highest standards of hygiene are maintained. This is an ideal opportunity for someone looking to gain experience in a busy visitor services environment.

• Do you have good customer service skills?
• Can you demonstrate a flexible approach to work and a can-do attitude?
• Are you a team player who is able to communicate with a wide range of people?

Hours and shifts will vary and will include weekends. As Drumlanrig Castle is not accessible by public transport, access to your own transport is essential.

Interested? Please email a copy of your CV and covering letter to recruitment@buccleuch.com.

Please view our privacy policy at https://www.buccleuch.com/privacy-cookies/

Our busy summer season is due to start and we are getting ready for opening up the new Dome Experience at Discovery Point. We are looking for additional staff to join our team in this new varied role, working in our café, shop or assisting with conferences and events at Discovery Point or Verdant Works. You should be able to provide high standards of customer service have some experience in a customer service role and or café/events service

Thank you for your interest in the post of steward with Historic Environment Scotland, based at Iona Abbey and Nunnery. This is a fixed term and pensionable appointment.

The post holder will be responsible for delivering the highest standards of visitor experience at Iona Abbey and Nunnery working across all areas, including in the shop, admissions area and outside, with delivery of guided tours a core part of the role.

This is a full time position, 37hs per week until 30th September.

JOB PURPOSE
To maximise visitor enjoyment by providing an efficient and accurate service, and high standards in housekeeping based on the needs of the property.

KEY RESPONSIBILITIES & ACCOUNTABILITIES
The Housekeeper is responsible for a wide variety of housekeeping duties in connection with the well-being and care of the holiday accommodation and visitor facilities at Crathes (as per the Trust’s Housekeeping Procedures Manual), including the following:

• Maintain stock-levels of housekeeping consumables and janitorial supplies.
• Routinely clean and look after the holiday accommodation and will involve but is not limited to:
o vacuuming, sweeping, mopping, polishing of floors
o dusting/polishing of surfaces and fittings such as furniture, ornaments, panelling, stairs, and doors
o dusting/wiping of sills, skirtings, door, and window frames
o cleaning of windows
o cleaning of lavatories, sinks, etc
o changing of bed linen and towels, and making of beds
o cleaning of bathroom/toilet areas and fittings
o cleaning of kitchen areas and equipment
o checking functionality of lighting, heating, TV/radio etc
o replenishing of welcome/hospitality trays, and consumables
o cleaning and providing clean laundry for each occupancy
o disposal of general household waste

• To be first point of contact in case of queries or questions from clients regarding the holiday property and to provide additional service or help when requested.
• Assist with the administration of any repair works.
• Monitor the condition of furniture – reporting any loss or damage to the Visitor Services Manager
• Ensure COVID 19 Guidelines and Safe Systems of Work is implemented effectively within function and with external contractors.
• Undertake any administration required in support of housekeeping, including (but not limited to): planning regimes for routine and in-depth cleaning; stock control and ordering of recommended cleaning consumables/janitorial supplies; recording work undertaken.
• Deliver excellent customer care to foster a friendly and inviting atmosphere for visitors.
• Share in the common responsibility of working in a manner mindful of the Trust’s obligations to minimise impact on the environment, through e.g. efficient use of water/heat/light, recycling and the disposal of waste, and considered use of transport.
• In accordance with the property’s procedures, share in the common responsibility for the safe evacuation or management of colleagues and visitors in the event of a fire or security alert or alarm. This includes weekly fire alarm checks whilst cleaning and keeping a record of the checks.