Activity Centre and Adventure Park Supervisor

Organisation: Conifox Adventure Park

Salary: £10.85 per hour

Location: Kirkliston, Edinburgh

Conifox is a family-owned business in Kirkliston. We operate a large fun-filled outdoor Adventure Park and a newly completed brilliant indoor Activity Centre. Our Adventure Park opened in 2015 and offers a great outdoor space for the whole family to enjoy, with crazy foot-golf, bounce pillow, sandpits, go-carting, picnic benches, BBQs, and a whole lot more.

The Activity Centre is huge and has a large fun-filled soft-play centre which includes a toddler area, a role-play toddler town, and a multi-level soft-play frame. The Activity Centre also incorporates 3 bright and beautiful birthday party rooms, a purpose built function suite, balcony, and a 400 seater café.

Throughout the year Conifox produces four large scale events: Easter, Fox Fest, Halloween, and Christmas with over 20,000 visitors expected at the 2022 Christmas Experience. Our events are designed for the whole family and offer a truly immersive experience.

As the Adventure Park and Activity Centre supervisor at Conifox, you will be responsible for the daily operations of children’s play here at Conifox. You will oversee all the issues pertaining to a customer’s experience, such as play experience, staff management, ticketing, birthday parties, health and safety regulations, cleanliness, and customer service. You’ll perform a vital role on the front line of our exciting family friendly business, ensuring that our customers have an enjoyable, positive, and safe experience whilst visiting us. Your duties will include, although not be limited to:

• Be the face of our adventure park team, leading by example and providing a top-class customer service.
• To ensure that the play areas are clean, tidy, and attractive during opening times.
• Ensure parties are planned and tickets are controlled.
• Liaise with customers via email and telephone to ensure there booking requirements are met.
• Ensure all equipment is maintained and safe for use.
• Be pro-active at all times and use initiative, diplomacy, and discretion to solve any problems that may arise.
• Provide excellent customer service.
• Be able to comply with legislation and follow all rules and regulation laid down in the staff handbook and unit policy statements, with regard to uniform, personal hygiene, health, and safety.
• Have effective communication skills in order to be able to liaise with a wide range of team members and customers within your work environment.
• Managing the team and allocated areas they are working in.
• Addressing with customer complaints or passing to a manager if required.

• Previous experience in delivering outstanding customer service in a public facing environment.
• Proven experience of managing and motivating a staff team.
• Excellent interpersonal skills with the ability to communicate with customers, children, and staff effectively.
• Excellent organisational skills with ability to manage multiple tasks and priorities.
• Experience of Health and Safety in the workplace.
• Experience of managing and resolving conflicts and complaints.
• Hold or willingness to obtain a First Aid at Work qualification.
• Be fun & friendly, be able to work with others well and maintain a positive attitude at all times.
• Be hardworking, motivated, and be a great team player.
• Enjoy working and interacting with children.

We’re growing fast and alongside a fun and friendly environment, we offer a fabulous package and amazing prospects.
• 28 days annual leave (Pro-rata)
• Flexible working hours
• Discount children’s parties
• Free access to events
• Discounted family tickets
If you think this is a challenge you’d like to accept or find out more about then email us and we can give you more reasons to be part of the Conifox Family.