Area Manager

Organisation: Live Borders

Salary: from £33,818

Location: Galashiels


Post Title:

Area Manager


Commercial Services

Reporting to:

Head of Service

Job Purpose:

To support the Senior Management Team/Heads of Service and be responsible for the efficient and effective strategic management, operation and development of facilities and physical activity within the area.


Contribute to local operational, financial and action plans to achieve desired company outcomes and objectives

Lead and manage the Duty Manager teams in the facilitation of the day to day management of facility operations within their area, in line with business and strategic operational plans.

Monitor and drive P&L for all facilities within the area

Be instrumental in helping to identify and secure new business development opportunities

Increase participation numbers and footfall within all activity programs

Oversee and be responsible for the performance of all Duty Manager Teams and services within the centres.

Ensure that all employees understand the company mission aims and objectives and are motivated to achieve them

Ensure best practice and statutory compliance within facilities

Promote and demonstrate the Live Borders values

Job Specifics:


Monitor and report on facility Budgets.

Ensure compliance with company policies and financial procedures.

Reporting monthly on variances to Head of Operations.

Monitor achievability of financial targets, in communication with Finance Manager and provide appropriate updates as necessary.

Forecast future monthly financial performance against budget and report to Head of Operations


To support Duty managers with overseeing overall for the day-to-day operations within the area

To ensure that service delivery and programming is creative, innovative and reflects market needs

To maintain a commercial focus on developing the business and increasing revenue streams and opportunities.

Responsible for the implementation, monitoring and review of all activity programmes and services offered to the community with support from the Marketing Team.

To be responsible for the application, management, integration and development of all quality systems, and service awards.

To be responsible for ensuring adherence to all relevant internal policies and procedures.


To be support the Duty Managers in ensuring acceptable staffing levels within the facilities. Evaluating manpower requirements to ensure the most cost effective deployment of staff. Overseeing the recruitment and retention of a well-qualified, experienced and motivated workforce.

Monitor and review facility establishment to ensure it is fit for purpose in order to drive business and meet financial

Provide a leadership role for the organisation and to fulfill a motivational role for the workforce. To motivate and mentor all employees who you line manage. Act as a role model in encouraging team work.

Responsible for ensuring staff adherence to internal systems and operating procedures.

To ensure skills remain current through maintenance of Continuous Professional Development program.

Partnership Working

Represent the company within the local Community.

To work with existing and new partner organisations that share our aims and ambitions and to be a proud ambassador for Live Borders

Enhance the company’s image and credibility with strategic partners, commercial sector and general community.

Business Development

To identify and research business opportunities for the company.

To exercise accountability to the Head of Operations for the performance and commitment to development and support of the leisure services.

Support team involvement by encouraging your personnel to think ‘creatively’ and commercially and develop or identify dynamic, innovative ideas, from which new initiatives or improvements on existing ones can be grown

Health and Safety

To monitor and ensure Health and safety compliance by all personnel within the leisure centres, promoting a culture that prioritises the safety of our customers and staff but does not block service development or the introduction of new ideas and services.

Line Management:

To line manage the Duty Managers who have been identified as your responsibility. Strive to provide the opportunities for the team to realise job satisfaction and enjoyment which will result in a more productive and loyal team. Create an environment of trust. If your team respect and trust your abilities these qualities will be mirrored in your team.

Training & Development:

To undertake project work as directed by Head of Operation, including projects which will promote and enhance individual and organisational profile.

To continually aim to enhance and expand the company’s and your own knowledge base through conferences, research, seminars, training sessions, network opportunities, etc.


To conduct yourself in such a manner as to promote the organisation and good physical activity and sport practices at all times.

To ensure good working relationships with colleagues within the organisation.

Any other reasonable tasks that may develop from time to time as identified by the Head of Operations.

Other details:

Requirement to work out of hours or weekends – on occasions, evening and weekend work may be required. Flexible working patterns to suit business needs permitted.

Requirement for PVG/Disclosure check

The role will involve travel between various locations within the Scottish Borders & virtual meetings/phone calls. The post holder will be required to hold a full, valid driving license and have access to a car.

Note: the salary/pay of all posts within Live Borders will be subject to a further review and evaluation.

Person Specification



Assessed by


Assessed by

SVQ Level 4 or above in Leisure Management or equivalent


Evidence of CPD in management


Must be able to clearly demonstrate knowledge and understanding of the aims and objectives of Management of Sport & Leisure in the Community




Assessed by


Assessed by

5 years experience in a sport & leisure environment managing budgets and personnel


Track record of delivering successful performance, along with developing income streams.



People Management and staff rota experience



Demonstrate an innovative approach


Experience in new product development-


Experience of working in collaboration to deliver key outcomes



Experience of developing & delivering training to staff/peers.


Experience of developing strong successful partnerships and working in collaboration to deliver key outcomes


Experience of working with a range of staff to achieve outcomes and targets.




Assessed by


Assessed by

Strong leadership skills



Excellent working knowledge of Microsoft excel, word & powerpoint


Experience of Gladstone and Tech 1 management systems


Credible and confident communicator (written and verbal) at all levels



Self-motivated, with the ability to work proactively using own initiative with ability to organize, prioritise and meet deadlines.


Numerate with strong analytical and problem solving ability



A – Application I – Interview R– Reference T – Test

Application Deadline: Friday 19/05/2023