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Assistant Custodian

Organisation: Dunnottar Castle

Salary: £11.44 per hour

Location: Dunnottar Castle, Stonehaven, AB39 2TL

An enthusiastic and conscientious individual with excellent customer service skills is required to join the team at Dunnottar Castle.

The post is for 2 days per week on a Sunday and Monday.

An additional half day is required on Tuesday/Wednesday or Thursday between April 1st and 30th September.

Flexibility to provide holiday and sickness cover will be necessary at times.

Hours of work are: between April 1st and 30th September – Sunday/Monday 08:30 – 18:30, Tuesday/Wednesday or Thursday 12:00-18:30; between 1st October to March 31st – Sunday/Monday09:30 to varying finish times, earliest being 15:30.

The position involves the following aspects: –

Property Maintenance

· Opening/closing the designated areas of the Castle to the public in accordance with agreed opening and closing times.

· Monitoring of condition of all areas of the Castle during duties, being mindful of conservation/preservation and health and safety aspects, raising perceived issues with management team/maintenance supervisor as necessary.

· Cleaning of the Castle toilets and other areas in accordance with agreed policy.

· Carrying out basic property maintenance tasks, such as gardening, as required.

Health and Safety

· Making the public aware of any activity which may be unsafe or unsuitable given the Castle’s cliff top location.

· Closing the Castle in periods of bad weather if unsafe to open/remain open, all in accordance with agreed procedures.

· Reporting any accidents in accordance with agreed policy.

· Work within the Castle health and safety policy.

Retail, Finance and Business Management

· Working shifts in ticket kiosk, collecting entrance fees and other sales income from the public in accordance with agreed policy.

· Selling postcards and guidebooks.

· Use of online booking system.

· Promoting the brand at every opportunity.

Promotion and PR

· Answer questions from the public.

· Respond to/deal with customer email and telephone enquiries.

· Assist Deputy Custodian with organised groups visiting the Castle for events such as weddings, filming, photography.

Staff Management

· Assist Deputy Custodian with training, overseeing and assisting seasonal summer staff in fulfilling their duties.

Key Skills

Communication, verbal and written
Problem solving
Application of numbers
Proficient in the use of Microsoft office packages including Word and Excel as well as email and online systems.
Able to work on own initiative and as part of a team.
Customer service experience, including dealing with difficult situations.
Motivation, enthusiasm and initiative.
Flexibility and adaptability.
Full driving licence.
Experience in the tourism sector desirable.
Applicants should be 18 and over from start date and have a good level of physical fitness.

Due to the Castle location, outdoor working is necessary throughout the year.

Applicants should be able to arrive at the Castle for the times outlined above. Applicants who do not live locally would benefit from being able to drive and have own transport.

Application Deadline: Saturday 01/06/2024