Assistant Customer Experience Manager

Organisation: Glasgow Science Centre

Salary: £37,878 - £42,229

Location: Glasgow Science Centre

Glasgow Science Centre (GSC) is an educational charity and leading science centre and visitor attraction with a 5-star status. Our mission is to inspire everyone to explore and understand the world around them and to discover and enjoy science.

We are a place of learning, creativity, curiosity, and fun, inspiring and empowering around half a million people every year, both inside and outside our amazing centre in Pacific Quay, on the banks of the Clyde.

Our state-of-the-art centre contains more than 450 interactive exhibits, a digital planetarium, a science show theatre, a teaching laboratory, an IMAX cinema, and a maker space. We also take science out of our centre and across Scotland with our On Tour programme and our Community Engagement Programme works closely with people in our local communities. We also offer a truly unique 5 star event venue offering 17 diverse and interesting spaces to accommodate events of all shapes and sizes for over 2000 guests.


We are recruiting for an Assistant Customer Experience Manager to assist the Customer Experience Manager with the day-to-day management of the front of house operations for the Science Mall, IMAX Theatre, Tower, Gift Shop, Car Park and Housekeeping to ensure that the customer experience team are meeting the required 5-star standards to effectively deliver the GSC Customer Service Promise.

You will have leadership experience in a customer service-related position at managerial level. You will also have people management experience including the ability to motivate and lead a team to co-operate well with others to ensure department objectives are achieved. We are looking for someone who has strong communication and presentation skills, good ICT/Digital skills, complaint handling experience, cash handling experience, and experience in dealing with emergency situations as they arise.

Application Deadline: Monday 15/07/2024