Assistant Manager

Organisation: Visitor Centres Ltd

Salary: £30,000pa

Location: Camera Obscura and World of Illusions, 549 Castlehill, Edinburgh

Camera Obscura and World of Illusions are looking for a full-time Assistant Manager to join their successful team. The Assistant Manager will be responsible for the line management of our Guides and the effective day-to-day running of the facility.

Main Responsibilities
-You will be responsible for the day-to-day running of the attraction.
-Manage and motivate employees, making sure they are alert, proactive and sensitive to our visitors’ needs, that they represent the company and maintain a positive attitude.
-Manage recruitment for Guide vacancies, advertising positions according to company policy, selecting staff for interview, offering positions and managing new start training.
-Manage additional HR responsibilities, including performance reviews, monitoring absences and assisting in disciplinary and grievance procedures.
-Liaising with other departments to ensure we continue to deliver a world-class experience for our visitors.
-You will be responsible for the safe and secure operation of the facility, providing first-hand control of situations as they arise.
-Attend meetings and contribute to the company strategy and policy-making as required.
-Manage and coordinate a monthly rota.
-Co-ordinate training and the development of staff; identify training needs, plan and run training sessions.
-Develop personal skills and capability through on-going training, as provided by the company or elsewhere subject to Company approval.
-Admin cover for answering phone calls, dealing with ticketing enquiries, answering emails and enquiries via website and social media, and cash-up as required.

Required Skills
-Microsoft Office suite.
-Evidence of working in a customer focused environment offering world-class service.
-Evidence of past relationship building activities
-Organisational skills backed up with efficient administrative practice.

Desirable Skills
-Evidence of leadership skills and ability to foster strong team spirit with immediate team and wider partnership individuals.
-Evidence of planning and delivering projects.
-Recruitment and other HR experience.
-Experience with administrative systems.
-Experience devising and delivering training to staff.

-Enthusiasm and confidence.
-Passionate about tourism.
-Able to identify new opportunities and confidence to bring new ideas to the table.
-Flexibility and able to support others in delivery of projects in tight time-scales.
-Ability to work autonomously; self-motivated and driven.
-Comfortable meeting new people and networking.
-A person with ambition to develop, train and grow with the post and with the company.
-High standard of personal presentation at all times.

-Pension: 2% contribution for first 6 months of employment, rising to 10% thereafter
-Holidays: 29 days annual holiday pro rata
-Discretionary annual company bonus
-Camera Obscura & World of Illusions is a Living Wage employer and offers all staff contribution towards uniform, breakfast while on shift, refreshments throughout the day and seasonal team meals. Staff get a generous discount in the Gift Shop and free entry for friends and family to visit the attraction, as well as free entry to sister attractions Landmark Forest Adventure Park and Inveraray Jail. Access to ASVA passes for discounted entry to Scotland’s other top attractions.
-Flexible working options and a variety of shift patterns are available.
-Staff are given full training and offered personal development and training opportunities. Staff are also offered access to our employee assistance programme, providing access to information, advice, and answers to a range of workplace and personal issues.

Application Deadline: Sunday 31/12/2023