Jobs

About Us
The Lost Close offers premium whisky tastings, immersive drinks experiences and storytelling led tours in a remarkable underground venue in the heart of Edinburgh’s Old Town. Hidden just off the Royal Mile, the space was rediscovered in 2019 during renovation works and has since been transformed into one of the city’s most distinctive heritage experiences.

Part of CODE Concepts, The Lost Close brings together exceptional hospitality, rich local storytelling and a carefully curated drinks offer in an atmospheric historic setting that welcomes visitors from around the world. As our business continues to grow, we are looking for an Assistant Manager to support the Head of Events and Experience in the day to day running of the venue and help deliver outstanding guest experiences.

The Role
This is a hands on leadership role supporting the smooth daily operation of The Lost Close. You will lead and develop the team, maintain high service standards, and help ensure the venue delivers a warm, engaging and memorable experience for every guest.

You will also play an important role in shaping the whisky offer, supporting stock control and supplier relationships, and contributing to the development of new experiences, partnerships and ideas. Working closely with the Head of Events and Experience, you will help drive quality, consistency and commercial performance across the business.

About You
You will have management experience in hospitality, tourism, premium food and drink, or another experience led setting. You will bring strong whisky knowledge, confidence leading teams, and experience in recruitment, onboarding and training.
You will be commercially aware, highly organised and comfortable with stock control, cost management and using feedback and performance insight to improve results. Strong communication skills, a proactive approach and a passion for delivering high quality guest experiences are essential.

Key Responsibilities
You will support the day to day running of the venue and lead shifts when required. You will manage and develop the Storytellers team, support recruitment and onboarding, deliver training and coaching, maintain high standards across service and compliance, help shape the whisky programme, manage stock effectively and contribute to new ideas, experiences and partnerships that strengthen the offer at The Lost Close.

Benefits
We offer tailored personal development plans, ongoing training and career progression opportunities within CODE Concepts. Team members can enjoy complimentary stays at CODE and Destiny Student properties, discounts for family and friends, a birthday voucher, discounted local tours, free entry to The Lost Close Tour, a free hot drink on shift and 25% off food and drinks. We also offer regular team socials, recognition for standout performance and one paid volunteering day each year.

Application Deadline: Sunday 05/07/2026