Jobs

Assistant Manager of Visitor Services

We are an award-winning family attraction and heritage charity at the heart of West Lothian. Our 23-acre site features historic buildings, rare breed animals, landscaped gardens, play areas, and engaging visitor spaces and we’re looking for a talented Assistant Manager of Visitor Services to help lead the front-line delivery of exceptional visitor experiences.

This is a hands-on leadership role supporting smooth day-to-day operations, retail and admissions, events, and membership growth all while ensuring every visitor feels welcomed, engaged, and inspired.

Key Requirements:

Experience in a visitor-facing leadership role (tourism, heritage, hospitality, or events)

Proven ability to motivate and support front-line teams with a confident, approachable style

Strong customer service and communication skills with a proactive, visitor-focused approach

Practical knowledge of ticketing, EPOS, retail, and cash handling

Flexibility to work weekends, holidays, and peak visitor periods

Desirable experience includes working in visitor attractions or heritage settings, first aid or health & safety training, and a background in marketing or events.

You’ll play a key role in shaping the visitor journey, advancing our retail and membership operations, and supporting seasonal programmes as part of our exciting five-year transformation strategy.

Application Deadline: Saturday 25/10/2025