Assistant Retail Manager

Organisation: Diageo

Location: Port Ellen

Assistant Retail Manager

Location: Lagavulin Visitor Centre

Type: Permanent, Full-time

Closing date: 6th June 2023

The post holder is an integral role responsible for managing both the Front of House and Back of House retail operations whilst ensuring world class service is delivered and operational excellence is achieved.

You will be responsible for:

Daily management of all operational activities; retail, experience, and F&B offerings

Ensure compliance in accordance with Diageo’s global standards and policies

Ensuring excellent customer service standards are adhered to; escalation point for resolving customer issues as required

Coach, develop and mentor experienced operations team with clear purpose, personal accountability, and well-defined performance goals and processes

Identify individual team members’ strengths and create developmental plans to prepare all for future growth.

Lead the implementation of new operational procedures and/or systems

Directly contribute to Malt Brand Home performance with a detailed understanding of KIP’s and levers required to deliver.

Responsible for implementing the Retail Strategy

Priorities time on the shop floor; coaching and developing the team; and leading by example

Key holder, personal license holder and premise manager as required Recruitment & onboarding of staff

Direct line management responsibilities

To be successful in this role:

2+ years’ experience in a management/leadership/supervisory role

Strong desire to learn more about the whisky story, brand, and its characteristics

Be familiar with sales protocols and customer service procedures

Strong understanding and experience of inventory management

Be guided by a customer-first mindset; ability to understand and interpret consumer insights

Must be analytical, and possess good knowledge of budgeting processes and KPI management

Proven track record of achieving operational KPI, revenue, and profit targets

Proven experience managing teams and business units; be a true leader, acting as a role model for the team

Excellent communicator, both verbal and written, with the ability to influence at all levels of the organization

Results driven, with a desire to work in a fast-paced environment

Must have ability to prioritize and plan work activities in a timely and efficient manner

Ability to adapt to changes in the work environment, manage multiple work demands, and adjust to delays and unexpected events

Possess strong computer literacy skills

Proficient in Microsoft applications

Working with Us

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.

Join us and you can also expect a highly competitive and flexible rewards and benefits package including:

Contemporary work life balance policies and wellbeing activities

Contributory pension scheme

Competitive annual bonus (dependent on performance)

Generous holiday allowance

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps the business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

About Us

This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process. 

Lagavulin is an iconic visitor centre that provides extraordinary visitor experiences to all our visitors from around the globe.  We captivate and educate our guests whilst leading them throughout our full-sensory interactive tour and tasting experiences. Our people are making history every day and act as true ambassadors for this inspiring brand.  

Feel inspired? Then we may have the opportunity for you. 

Application Deadline: Tuesday 06/06/2023