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Assistant Visitor Centre Manager

Organisation: Beam Suntory

Location: Oldmeldrum, Aberdeenshire

What makes this a great opportunity?

The spirit industry is an exciting, dynamic and fast-paced business. Beam Suntory is the third-largest premium spirits company in the world and this role offers the opportunity to be at the heart of our global business.

This role is responsible for supporting the operations and Visitor Centre Manager of Glen Garioch Visitor Centre with the aim of delivering a consistent premium brand experience that will enhance brand values and add value to the business. Additionally, to assist with support and ideas for the ongoing overall growth of the business.

Role Responsibilities

– Manage the day to day Visitor Centre team in the delivery of visitor tours/distillery experiences commensurate with agreed strategy and quest to improve standards.
– Deputise for the Visitor Centre Manger, including weekend and evening working as required.
– Conduct whisky tours and tastings both on and off site as required.
– Carry out site administration, including responding to customer enquiries, financial administration, tour operator bookings, stock ordering, invoicing etc.
– Ensure Visitor Centre facilities are always maintained to a high standard of cleanliness, in line with all PPE requirements.
– Work with the distillery operations team to ensure company operational procedures and H&S practices are adhered to rigorously by self, team members and customers.
– Attend site meetings (team briefings, distillery operations, H&S etc.) when required to do so. Conduct regular team meetings.
– Support the Visitor Centre Manager to organise and deliver events, as well as promote the Visitor Centre at external events and conferences as required.
– Ensure the weekly roster is meticulously planned and resource matches the needs of the forecasted workload as well as annual leave requests.
– Work closely with the Visitor Centre Manager to define annual goals/objectives for each team member and ensure these are accurately entered in HR system.
– Lead team members and support Visitor Centre Manager with conducting regular one-to-one conversations, holding mid- and year-end conversations and implementing a routine review of each employee’s performance in role.
– Support and lead any recruitment including interviews and selection.
– Lead the training and development of new recruits and on-going training to all colleagues, whilst ensuring training records are maintained in the relevant systems.
– Take ownership of any required investigations including conduct, capability, absence etc.
– Support planning, organising and resourcing of Trade/VIP experiences.
– Identify and make recommendations to the Visitor Centre Manager on tour format, spirit and non-spirit products/merchandise and any other potential revenue-generating opportunities through sharing best practice from other sites and competitors.
– Actively promote sustainability, diversity and inclusion and support responsible drinking practices.


– Drive and passion for delivering excellent customer service and experience.
– Excellent communication and interpersonal skills, with a “can do” attitude.
– Good knowledge of Microsoft Word, Excel and PowerPoint.
– Excellent oral and written skills and able to deliver presentations to a wide and varied audience.
– Proven ability to work on own initiative and to build and maintain excellent relationships with key stakeholders.
– Strong drive and desire to succeed with high levels of energy, focus and ambition.
– Ability to multi-task in a demanding environment.
– Strong commercial acumen, knowledge and understanding of budgets, forecasting and P&L accounts.

Qualifications & Experience

– 2-3 years’ experience of leading a team in a management capacity, including allocation of resource, colleague training, motivating teams and customer service delivery standards.
– Experience in presenting to wide range of audiences.
– Knowledge of Beam Suntory brands and the company values.
– Current Driving License
– Previous experience within the hospitality, retail and/or tourism sector is desirable.
– Personal Licence holder (desirable but not essential as training will be provided).

Application Deadline: Friday 27/10/2023