Jobs

JOB TITLE:
Attractions Assistant

RESPONSIBLE TO:
Operations Manager, Senior Attractions Supervisor and Attraction Supervisors.

RATE OF PAY:
£13.00 plus the Annual Bonus Scheme and other great benefits
Please note: wage rates may differ for applicants under 18, in line with age-related pay legislation.

TYPE OF ROLE:
Part-time and full-time contracts
These positions are seasonal (available up until October 2026)

PURPOSE AND OBJECTIVE OF ROLE
To ensure visitors have a safe and enjoyable experience on attractions in the Park.
Main Duties & Responsibilities

General Assistance
Take direction from the Attractions Supervisors
Ensure compliance with Company policies and procedures
Carry out pre-opening checks before the park is open to the public
Handle visitor enquiries and resolve any complaints
Work as part of a team, ensuring good communication with team members
Adopt a positive attitude to promote a healthy working environment by listening to and encouraging others
Work across a variety of attractions each day
Support special events or shows within the Park when required.
Support the Attractions Supervisors with additional tasks as required, including assisting other departments if needed, such as Retail & Admissions or Food & Beverage, during peak times
Keep the attractions area clean and tidy
Ensure litter is disposed of properly
Report any maintenance issues related to the attraction in a timely manner

Visitor Experience & Customer Service
Greet visitors and provide information about attractions in a friendly and helpful manner.
Engage with and encourage visitors whilst on attractions.
Manage queues to ensure an efficient flow of visitors.
Enforce queue regulations and maintain order as necessary.
Contribute to the smooth running of the department and all areas of responsibility.

Attraction Operation and Safety
Carry out safety checks as required for each assigned attraction.
Monitor visitors during the attraction experience to ensure compliance with rules
Report any malfunctions, safety concerns and Health & Safety incidents to Attractions Supervisors and First Aid team in a timely manner

Emergency procedures
Respond quickly to attraction malfunctions or visitor emergencies
Assist with evacuations if necessary

Special requirements
Strong work ethic
Positive, can-do attitude working as part of a team
Punctual and reliable
Good communication skills and a positive, customer-focused attitude
Flexibility and ability to respond quickly to the changing requirements of the business.
Use of appropriate PPE as required

The above list is not exhaustive. From time to time, the Company may adjust your duties or ask you to carry out additional tasks to meet business needs.

Application Deadline: Monday 23/03/2026