Back of House Assistant Retail Manager

Organisation: Diageo

Location: Isle of Skye

Back of House Assistant Retail Manager
Location: Talisker Visitor Centre, Carbost

Type: Permanent, Full-time

Closing date: 10th September 2023

The post holder is an integral role responsible for managing the Back of House Retail operations whilst ensuring world class service is delivered and operational excellence is achieved.

You will be responsible for:


Daily management of all operational activities; retail, experience, and F&B offerings
Coach, develop and mentor experienced operations team with clear purpose, personal accountability, and well-defined performance goals and processes
Identify individual team members’ strengths and create developmental plans to prepare all for future growth.
Lead the implementation of new operational procedures and/or systems
Directly contribute to Malt Brand Home performance with a detailed understanding of KIP’s and levers required to deliver.
Communicate regularly with Regional Brand Home Manager to discuss commercial opportunities and risks to the business
Ensuring H&S and hygiene standards are always adhered to
Opening and closing of the Brand Home
Key holder and personal license holder
Stay up to date with current industry trends and standard processes.

Accountable for managing stock logistics, deliveries and shipments onsite
Work in collaboration with central retail team to leading inventory
Run Stock takes, planning and execution, as well as periodic partial counts.
Acts to reduce loss. Management of daily processing of write offs and organization of all BOH spaces
Retail systems and processes expert
Ensuring a tidy environment for the staff where product is easy to locate when needed.
Priorities time on the shop floor; coaching and developing the team; and leading by example
Ensure constant replenishment of products and all support tasks for front of house are on track.
Execute thorough store audits on time and as directed
Lead on retail compliance

Responsible for leading a diverse and dynamic team by connecting with employees, customers, and the Central Team. These must be strong relationships and connections founded on the common passion for excellence.
Confident and skilful coach and leader; comfortable navigating difficult conversations, with professionalism and fairness; actively providing coaching and mentoring
Work collaboratively and cross-functionally, re-enforcing a “one team culture”.
Support the Assistant Retail and People manager with the scheduling and management of hours for Brand Homes teams
Responsible for the recruitment & onboarding of staff
Dotted line management responsibilities
Embody the Destination Scotland and Diageo’s Performance Ambition, instilling the vision and values across your team.
To be successful in this role:

2+ years’ experience in a management/leadership/supervisory role

Strong desire to learn more about the whisky story, brand, and its characteristics

Be familiar with sales protocols and customer service procedures

Strong understanding and experience of inventory management

Be guided by a customer-first mindset; ability to understand and interpret consumer insights

Must be analytical, and possess good knowledge of budgeting processes and KPI management

Proven track record of achieving operational KPI, revenue, and profit targets

Proven experience managing teams and business units; be a true leader, acting as a role model for the team

Excellent communicator, both verbal and written, with the ability to influence at all levels of the organization

Results driven, with a desire to work in a fast-paced environment

Must have ability to prioritize and plan work activities in a timely and efficient manner

Ability to adapt to changes in the work environment, manage multiple work demands, and adjust to delays and unexpected events

Possess strong computer literacy skills

Proficient in Microsoft applications

Working with Us

Join us and you can also expect a highly competitive and flexible rewards and benefits package including:

Contemporary work life balance policies and wellbeing activities

Contributory pension scheme

Competitive annual bonus (dependent on performance)

Generous holiday allowance

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps the business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

About Us

This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process. 

Caol Ila is an iconic visitor centre that provides extraordinary visitor experiences to all our visitors from around the globe.  We captivate and educate our guests whilst leading them throughout our full-sensory interactive tour and tasting experiences. Our people are making history every day and act as true ambassadors for this inspiring brand.  

Feel inspired? Then we may have the opportunity for you. 

Application Deadline: Sunday 10/09/2023