Jobs

We are looking for talented individuals who are committed to providing world-class service to our visitors.

Permanent Positions | Full and Part-Time Hours available

PURPOSE OF JOB
• To be customer focused by consistently delivering world-class customer service with an informed, friendly, and effective approach
• To assist with the service of customers, to ensure an efficient, professional service at all times

MAIN DUTIES AND RESPONSIBILITIES

 To exceed customer expectations by anticipating/being aware of customer needs and offering a personal and attentive level of service to ensure that these needs are fully met
 To welcome and be receptive to individual customer requirements
 To adopt a ‘can do’ attitude towards all aspects of customer service
 To take customer orders and provide an attentive table waiting service during the customer’s visit and manage any special requests
 To have a good knowledge of all dishes and products on the menu and product lists
 To ensure you are up to date with current menu choices and specialties and know if the kitchen staff are running out of any item
 To take and process customer payments and provide receipts
 To assist in the general clearing of the Bistro area according to predetermined procedures
 To take every opportunity to upsell food and beverage – side orders, home-baking, coffees, wines etc.
 To be aware of services/events in other areas of The Black Watch Castle and Museum and around Perth/Perthshire so that customer queries/information requests can be handled in an informed and reassuring manner
 To practice the correct and safe use and care of all items of equipment
 To be fully aware of and strictly adhere to The Black Watch Castle and Museum’s security procedures
 To be fully aware of and adhere to current alcohol licensing laws
 To attend training when required
 To be aware of and adhere to Health and Safety and Fire procedures as laid down by The Black Watch Castle and Museum
 To suggest ideas for further improving the department and customer service

To apply send your CV and covering letter to manager@theblackwatch.co.uk

Application Deadline: Friday 19/05/2023