Bookings Coordinator

Organisation: The Scotch Whisky Experience

Salary: from £12.73 per hour

Location: The Scotch Whisky Experience, 354 Castlehill, Edinburgh

Job Overview:
We are seeking a highly organized and detail-oriented individual to join our team as a Bookings Coordinator. As the Bookings Coordinator you will be a welcoming host with excellent sales and numeracy skills.

Your key responsibilities will be…
…To answer all incoming calls to our main line
…To deal with all tour bookings by phone and email
…To answer and maintain our general email inbox
…To seamlessly balance multiple clients by email and phone
…To accurately use our booking systems and telephone system
…To communicate tour bookings internally
…To undertake general office administration
…To work closely with the Bookings and Events Manager in all areas of their work
…To maintain a good working knowledge of tour operator contracts
…To confirm group tour bookings and process payments using our bookings software

You will be confident and experienced in hospitality, with a natural character.

You will further have…
…Experience of working in a busy office environment
…Excellent organisational skills
…Excellent IT skills
…Excellent communication skills
…Great attention to detail
…A warm, friendly and approachable manner
…A high level of flexibility and a good team player
…Excellent grasp of the English language – both written & spoken
…Trustworthy and sensitive with confidential information

Contract: Full-time, 36.25hrs per week, weekend availability required
Hours: 8 hour shift, Mon – Sun
Salary: from £12.73 per hour

Do you think you’d blend into our bookings team? Then we’d love to hear from you! You will have hosting experience, and maybe you’ve also done office administration? If so, your application will really stand out! But this isn’t essential; just tell us why you’d love to join our bookings team. Send your CV and cover letter to

Application Deadline: Friday 17/05/2024