Box Office Assistant

Organisation: OnFife

Salary: £20,460 to £21,681 (pro rata for part time employees)

Location: Kirkcaldy

Job Title: Box Office Assistant
Contract Type: Permanent
Salary: £20,460 to £21,681 (pro rata for part time employees) + enhanced pay for unsocial hours
Grade: FC03
Hours: Full Time: 36 hours per week, Part Time: 10 hours per week
Location: Adam Smith Theatre, Kirkcaldy
Job Reference: ON000426

We are OnFife and as Fife’s largest cultural organisation we specialise in making jaws drop, hearts warm, eyes light up and imaginations run wild. We work with a huge range of partners, artists and creatives and our spaces are some of Fife’s favourite places. An ambitious leadership-oriented charity, we’re built on strong values, and those values make us who we are – Fearless, Inviting, Fair and Exciting.

We’re a real Living Wage employer, and we offer a local government pension scheme, generous holiday allowance and flexible working opportunities. If you need to travel for work, we can provide pool cars if you’re near head office or pay travel expenses so you are not out of pocket! Along with this, you can also access discounted gym/swim memberships and other employee benefits.

The Role
We have an exciting opportunity for two Box Office Assistants to join our team at our newly refurbished Adam Smith Theatre. There are two permanent posts available; 36 hours per week and 10 hours per week. Your days and hours of working will flex to meet the business needs and this will include weekend and evening working along with providing cover as needed across our venues throughout Fife.

You’ll be part of the frontline team delivering a high level of customer service for our box office and reception, covering a wide range of multi-purpose venues. As part of the box office team the role undertakes duties including acting as the main information and reception point for the venue both during and out with box office opening times, ticketing, cash handling, room and event enquiries, bookings administration and customer information service.

The full job description can be found on our current vacancies page on our website.

About You
You’ll have experience of working in a busy front facing customer service environment dealing directly with the public. Cash handling and reconciliation procedures form an essential part of the role, so you’ll ideally have experience of this too. Excellent customer service skills and the ability to engage with a diverse range of customers are a must for this exciting front facing role!

As a large part of the role will be computer based you’ll have the ability to operate a variety of software packages, and it goes without saying you’ll need excellent numeracy, literacy and communication skills, along with excellent administration skills.

How to Apply
If you would like to find out more information about this role before applying, you can contact Ayesha Nickson, Venue Manager – contact details can be found our current vacancies page on our website.

When you’re ready to apply, please download and complete our application form, specifying if you are applying for the full-time or part-time role, and return this along with a completed equal opportunities form to the HR team at An application pack can be downloaded from our current vacancies page on our website.

Applications will be reviewed on an ongoing basis. The closing date for applications is 12pm on Monday, 10 July 2023.

Interviews are anticipated to take place week commencing 24th July 2023 but may also be arranged on an ongoing basis.

OnFife is an equal opportunities employer.

We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant.

Application Deadline: Monday 10/07/2023