Brand Homes Distillery Experience Manager (Rosebank)

Organisation: Ian MacLeod Distillers

Salary: DOE

Location: Falkirk

Brand Homes Distillery Experience Manager (Rosebank) Opportunity!

As we near the end of our construction activities, it is now time for us to prepare for the opening of our new and much anticipated Brand Home. We are therefore delighted to now welcome applications for our brand new Distillery Experience Manager (Rosebank) role.

This is a unique opportunity given this is a brand new visitor attraction, whereby the successful candidate will play a key role in establishing and bringing the vision for our brand home to life, whilst supporting with the operational preparation and milestones as we countdown to the opening date, ensuring we are able to truly able to delight and inspire our visitors when the doors open.

Reporting to our Brand Homes Manager (Rosebank), the role holder will be part of the sites management team and be responsible for leading the Duty Managers and Distillery Ambassadors, with overall accountability for the delivery of tours, tastings, events, trade visits and all visit related activity to a high standard. It truly is an exciting time for our Brand Home and this could be an excellent opportunity for someone who has true passion and is dedicated to providing an exceptional visitor experience in a warm and friendly environment.

It’s hugely exciting times for all of us here at Ian Macleod Distillers and we are therefore looking for kindred spirits to join us as we embark on this journey!

Our ideal candidate…

In order to be considered for this opportunity, we are looking for candidates who have previous experience in a similar role to ours and can clearly demonstrate they have extensive operational and people management experience, ideally within a visitor attraction and/or hospitality environment. Previous experience within the whisky and spirits industry would be beneficial but not essential.

We are looking for someone with a charismatic, warm and engaging personality, who is able to build and inspire a successful team of individuals, establishing a warm and friendly culture, whilst using their own creative flair to support in the development of our tour programme which will delight our visitors. An effective communicator who can build strong relationships, with an ability to influence and someone who can support their team through change. Coaching and developing their team and leading by example to deliver exceptional customer service is essential, along with analysing data and solid commercial awareness.

We operate annualised hours, therefore previous experience of managing these operationally would be advantageous.

Candidates must also have a true and authentic passion for our Rosebank brand and be able to help translate brand values and ethos throughout all aspects of the operational world.

This is a rewarding role with a competitive salary and excellent staff benefits. If this role appears to be ‘right up your street’, then we’d love to hear from you…

Please note, this is an open application window therefore we may close the advert at any point depending on the candidate applications received, so our recommendation is that you apply early to ensure you do not miss out!