Brand Homes Duty Manager (Rosebank)

Organisation: Ian MacLeod Distillers

Salary: Highly Competitive

Location: Falkirk

Are you looking for your next opportunity where you can combine your passion for leading a team and providing exceptional visitor experience? Well, this may be the perfect role for you…


Setting the Scene…

The revival of the Rosebank Distillery, located in the heart of Falkirk, is well and truly underway and we’re very proud of the results.

Once revered by whisky connoisseurs the world over as the ‘King of the Lowlands’, we (Ian Macleod Distillers) were thrilled to acquire the Rosebank site and brand back in 2017, following its previous closure in 1993. Promising to breathe new life into the Distillery and honour it’s unique production technique, we have put significant investment into reviving the Distillery to its former glory.

In the summer of 2023, we were delighted that our Production team were able to gain access to the Distillery, and for the first time in 30 years’, the stills were fired up and we were producing Rosebank again – a very special moment for us indeed!

With the final construction work and the finishing touches in our Brand Home (visitor attraction) now nearing completion, we have our sights set on our next major milestone… opening the doors and welcoming visitors into this iconic Distillery from Summer 2024 – a very exciting time for both us and the local community in Falkirk!


Our opportunity…

At the heart of our brand, product and experience are our people – it’s our people who make all of the magic happen and so, as a brand new visitor attraction, we are undertaking our final preparations to welcome visitors from all over the world. A critical element to our success here will be ensuring we have the right team in place, leading the way and delivering exceptional visitor experiences.

With that in mind, we are delighted to now formally welcome interest in our 3 x Brand Homes Duty Manager opportunities. These are brand new roles which will report into our Distillery Experience Manager and form part of our core on-site management team on a permanent basis.


Role Purpose…

These roles will be responsible for leading a team of Distillery Ambassadors (c. 10 direct reports to each Duty Manager) in the delivery of tours, tastings, events, trade visits and all visit related activity to a high standard. This is a unique and exciting opportunity as the successful candidates will play a pivotal role in establishing a brand new team and developing the culture which will make this a great place to work. If you are a strong people manager and are looking for a new challenge, with a true passion and dedication to providing exceptional visitor experience in a warm and friendly environment, this could be the perfect opportunity for you…


Who We Are Looking For…

In order to be considered for this opportunity, we are looking for candidates who have previous experience in a similar role to ours and can clearly demonstrate they have exceptional customer service and people management skills, ideally within a visitor attraction and/or hospitality environment. Previous experience within the whisky and spirits industry would be beneficial but not essential. In addition, previous experience of establishing and developing a new team and/or site would be advantageous.

We are looking for someone with a charismatic, warm and engaging personality, who is able to lead a successful team of individuals, establishing a warm and friendly culture. An effective communicator who can build strong relationships, and work together with the team to deliver a seamless service which will excite and delight our customers. We are looking for candidates who have an eye for detail and a drive for ongoing improvement!

We operate annualised hours, therefore previous experience of managing these operationally would be advantageous.

Candidates must also have a true and authentic passion for our Rosebank brand and be able to help translate brand values and ethos throughout all aspects of the operational world.

Due to the nature of our operation and these roles, we are looking for candidates who have flexibility in their availability as roles will be offered on a flexible 4 from 7 day basis (equivalent of 36 hours per week) including occasional evenings and regular weekends to facilitate our tour and event offering.


Next steps…

If after reading through, you still find that all of this really excites you, then we would love to hear from you! Please remember that you will need to clearly demonstrate how your skills and previous experiences are a perfect fit to what we are looking for. If you have all of this combined with a positive, fun and engaging personality and attitude, then do get in touch!

Please note, this is an open application window therefore we may close the advert at any point depending on the candidate applications received so our recommendation is that you apply early to ensure you don’t miss out!

Proudly supporting the #OpenToWork movement.

Ian Macleod Distillers (IMD) are proud members of the Scotch Whisky Association, Drink Aware and the Portman Group. In our individual IMD way, we endeavour to follow best practice to help shape our commitment to wider social responsibility and industry standards. We are advocates of promoting responsible selling and consumption of alcohol.

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