Cafe Assistant

Organisation: The Scottish Seabird Centre

Salary: We pay above the national minimum wage.

Location: North Berwick

Our café has one of the best views in the town! Because of this, we welcome hundreds
of people a week to our café and you’ll have a vitally important role to play. You’ll help
the catering team to deliver high quality service and you’ll work hard to ensure that our
visitors have a fantastic experience.

You will provide a warm welcome and must have a helpful attitude. You’ll quickly
develop an understanding of all our products and ingredients and be able to promote
the café’s special offers. Alongside other team members, staff keep the café clean, up to
our five-star standard, as well as serving customers quickly, efficiently and promoting
our Charity while doing so.

Principal duties
• To serve food efficiently from our kitchen, always ensuring friendly customer
• Be knowledgeable about the products and special offers available.
• Follow the opening and closing procedures.
• Ensure all counters and displays are always clean and fully stocked.
• Ensure all equipment is fully operational.
• Ensure Seabird Café facilities are clean and of a high quality at all times including
tables, chairs, highchairs, and condiments.
• To keep the dishwashing area working smoothly.
• To assist in the acceptance of stock deliveries and storage.
• To process all till transactions accurately.
• To assist with cashing-up procedures to ensure daily takings are handled
• Observe all Health & Safety/ Environmental policies and procedures.
• To take an interest in and promote the work of our Charity, including our
Discovery Experience, Gift Shop, Events, and membership to customers.
• Carry out any other relevant duty as directed by the line manager that is within
the competence of the post holder.

Skills and experience
• A customer-focused attitude.
• Ability to achieve excellent results under pressure.
• Consistent delivery of a high-quality visitor experience.
• The ability to work on your own initiative and as part of a team.
• Proficient verbal and written communication skills.
• Basic maths skills.
• Attention to detail.
• Ability to prioritise your work.

Desirable skills
• An interest in Scotland’s marine and coastal environment
• An awareness of and alignment with environmental sustainability principles and practice.
Our values
Our values underpin everything we do. We take pride in bringing these to life in all that we do. We are:

• PASSIONATE about Scotland’s coastal and marine environment.
• INSPIRE others to explore and care for Scotland’s coastal and marine
• INNOVATE with the approaches we use to engage with people.
• COLLABORATE with local and national partners to convey the importance of
Scotland’s marine environment.
• INFORMED about the current health of Scotland’s marine wildlife and habitats
and the actions required to protect it.
• TRUSTWORTHY providing reliable information and acting with integrity and
without bias.

Performance: To be measured against clearly defined measurable and challenging goals.

Application Deadline: Thursday 31/08/2023