Cafe Supervisor at Haddo House

Organisation: Eden Scott

Salary: £25,603 - £27,318

Location: Aberdeenshire

Eden Scott is delighted to be working with the National Trust for Scotland, a charity established in 1931, to provide access and enjoyment to the properties, places and collections in its care. They also exist to protect what they look after for future generations to enjoy; and increasingly they are keen to act as a strong conservation voice for heritage and climate change response across Scotland.

An exciting opportunity has arisen to join the team at the Trust in the role of Cafe Supervisor at Haddo House.

This elegant and luxurious stately home was designed by William Adam with an extensive art collection, including 85 paintings of Aberdeenshire castles by acclaimed Victorian artist James Giles and an annual Haddo Arts Festival in autumn – a celebration of music, literature and art.

A visit to The Courtyard Café is an important part of a trip to Haddo House & Country Park, for tourists and locals alike. The café is a family and dog friendly venue, located within the original stable block at Haddo House. With a mixture of indoor and outdoor seating they aim to cater for everyone, from the grab and go dog walker to the leisurely Sunday brunch crowd.

They pride themselves on a warm welcome and a homely menu, serving up soups, as well as hearty meals such as macaroni cheese and deliciously tasty sandwiches. They also have a variety of treats for the sweet-toothed visitors, not forgetting fabulous scones, seasonal milkshakes, and specialty coffees.

Key responsibilities of the role include:

Visitor experience

Offer excellent customer service and ensure all members of the catering team do the same.
Delivering high standards and a consistently warm welcome within the catering department
Act as one of their duty manager team, responsible for ensuring a safe and smooth visitor operation, opening/closing and security of buildings, addressing issues and emergency procedure and providing relief cover, as required.
Catering operation

Plan, prepare, cook, and present food of the highest quality and standard.
Ensure that food is prepared and served in a timely manner.
Lead with menu development ensuring presentation of a high-quality food and drink offer.
Ensure compliance with health and safety, food hygiene, food allergen, licensing, and environmental health standards, completing all related record-keeping.
Accountable for cost-effective stock management, ordering, storage, and wastage control
People management

Supervise the activities of a team of permanent and seasonal Visitor Service Assistants (VSAs), achieving excellent staff performance and motivation through effective induction, training, task-setting and coaching on front and back-of-house routines.
Prepare catering rotas and holiday allocation to meet business needs.
Instill a Health & safety and Environmental health culture throughout the catering operation
Finance Management

Share responsibility for achieving the catering budget together with the F& B Manager
Monitor commercial performance and adjust activities to capitalize on sales opportunities and run a cost-effective catering operation.
Supervise daily café till operations and perform end-of-day income reconciliation
Assist the F&B Manager with menu costing and stock-taking.
We are seeking a candidate with the following skills/experience:

Successful background in supervising and managing a busy catering environment.
Ability to display a real passion for food and customer service.
Ability to be proactive and to take initiative
Computer literacy with excellent ability on MS software.
Excellent leadership and influencing skills, supervising and supporting staff on a daily basis.
Experience of cash handling, monitoring and interpreting financial data
Level 2 Intermediate Food Hygiene Certificate or above.
Barista experience
Hold a clean and current UK driving licence.
This role offers an excellent competitive salary within a range of £25,603 – £27,318 plus significant company benefits and accommodation on Iona.

Eden Scott is dealing exclusively with the Trust on this vacancy so to be considered for this exciting opportunity with a truly unique and best in class employer, please submit your CV online or for an informal chat/to receive the full role information pack please call Sally on 07776 662506.

Application Deadline: Friday 07/07/2023