Castle Manager

Organisation: Eden Scott

Salary: Negotiable

Location: Inveraray

Eden Scott is delighted to be working with Inveraray Castle, a successful visitor attraction, the home of the Duke & Duchess of Argyll and family, as well as the seat of the Clan Campbell. Inveraray Castle is 60 miles from Glasgow and 45 miles from Oban and sits on the edge of Loch Fyne and the small town of Inveraray.

An exciting opportunity has arisen to join the team in a Senior Management position as Castle Manager, the role is full-time and based at Inveraray.

This role will oversee the smooth operation of all visitor attraction related activities at one of Scotland’s most visited tourist attractions ensuring the smooth day to day operation of Inveraray Castle, providing excellent customer service and experience for visitors from first entry to departure and managing the team in all departments within the Castle including:

The visitor attraction – including guides, ticketing, tills, access, parking.
IT, website & social media
In the visitor season when the Castle is open to visitors, a core responsibility is managing the Castle staff daily to ensure all parties are working efficiently to a plan. Providing the highest quality visitor experience is essential from the various strands of the business including the museum and gardens, the tearoom, shop and events.

You will be responsible for seeking ways to grow and improve the business – growing relationships with tour operators (including cruise ships) and tourism bodies across the domestic and international markets plus aiming for top ratings in the various awards including Visit Scotland, Green Energy, TripAdvisor and others. You will monitor trends, competitors, industry best practice and ensure Inveraray Castle is at the forefront.

You will be involved with events ranging from providing the castle as a facility for larger events wholly organised by professional companies to organising all aspects of smaller events such as smaller weddings, car rallies and private dining.

Out of the visitor season when the Castle is closed to visitors, the castle is busy with various works including growing the tourist business, tests and training, scheduling maintenance and you will be at the heart of coordinating this. You will coordinate a training and mentoring programme for staff; recruit for the seasonal and permanent visitor facing staff; ensure compliance with licencing laws; ensure compliance with health & safety including fire and emergency procedures, plus other statutory regulations.

You will be responsible for managing a budget and this will be in conjunction with the Estate Factor. This will include exploring diversity of incomes and activities in the castle.

We are seeking a candidate with the following:

Experience in managing a team in a similar tourism environment.
Excellent people and communication skills. Friendly with a genuine desire to help and please others. You will have the ability to plan, think clearly and make decisions. You will act professionally and have a calm rational approach to hectic situations. A ‘can do’ mentality combined with people skills, energy and patience are as essential as are management, organisation, IT and financial skills.
You will have and will maintain your knowledge of the appropriate professional standards and practices required for this post.
A full clean driving license and your own suitable transport are both requirements.
This role offers an excellent competitive salary commensurate with your experience, qualifications, abilities and suitability to the post, accommodation on the Estate is available for the successful post holder and if required their family.

Eden Scott is dealing exclusively with Inveraray Castle on this vacancy so to be considered for this exciting opportunity with a truly unique employer, please submit your CV online or to or for an informal chat or to receive the full role information pack and job description please email or call Sally at 07776 662506.

No closing date for applications has been set.

Application Deadline: Friday 30/06/2023