Jobs

Hours: Full and part time roles available
Seasonal contract: Immediate start – 31st October 2025
Rate of Pay: £12.60 per hour, (In-line with National Living Wage)

Main Purpose:
Greeting visitors, selling and checking tickets, operating a computerised till & data capture system, cash handling and record keeping.
Upselling specific products to ensure sales targets are met.
Supervising car and coach parking and assisting with visitor flow management.
To provide the highest standard of customer care for individual, disabled and group visitors and assist with the security of the Castle and its exhibits.
A smart appearance and personable manner are essential.

MAIN DUTIES:

Meeting and greeting group and individual visitors, dealing with enquiries, and assisting the castle team in providing a 5 Star visitor experience, working between our Ticketing Office in the grounds and our Entrance Hall.
Selling and checking tickets and the associated cash handling, credit card processing, etc., using appropriate equipment and technology.
Upsell and cross-sell specific products to ensure sales targets are met e.g. guidebooks and annual passes
Reconciliation of cash at end of day and appropriate reporting.
Ensuring the security of all cash and payment vouchers at all times.
Working closely with Castle Accounts and administration personnel and complying with directives and requests as appropriate.
Maintaining accurate and up to date records at all times including special ticket sales, complimentary tickets, and database information, etc
Administration as required including help to maintain/photocopy stationery and equipment stocks.
Assisting in the delivery of marketing and sales initiatives as directed by the Head Guide and Castle Operations Manager.
Assist with maintaining the security and safety of visitors, staff, the Castle, and its contents.
Assisting and supporting our Guiding Team in maintaining a high level of customer interaction for which an understanding of the Castle and its contents is required.
Provide assistance and support to teams within the Castle enterprise as required, including Guiding, Housekeeping, Retail and Administration.
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.

Submit your CV and covering letter to: niallg@atholl-estates.co.uk

Application Deadline: Friday 20/06/2025