Jobs

Hours: Full-time
Seasonal contract: Immediate start – 31st October 2025
Rate of Pay: £12.60 per hour (in line with the National Living Wage)

We’re looking for enthusiastic and knowledgeable guides to join us for our 2025 season. The main purpose of the role is to provide the highest standard of customer care for individual and group visitors and assist with the security of the Castle and its exhibits. A smart appearance and personable manner are essential.

MAIN DUTIES:

To welcome groups and individual Castle visitors and assist the Castle Team in providing a 5 Star visitor experience.
To conduct guided tours as requested (full training given), deal with visitor enquiries and support interpretation activities as they arise throughout the season (training provided as required) e.g., seasonally themed tours, children’s holiday activities, special event days, etc.
Upsell and cross-sell specific products to ensure sales targets are met e.g., guidebooks.
Assist in the delivery of marketing and sales initiatives as directed by the Head Guide and Castle Operations Manager.
Assist and support Ticketing staff in meeting and greeting visitors, sales and checking tickets, as required.
To contribute to the security of the Castle, its contents and the safety of its visitors and staff.
Working closely with Castle Administration personnel and complying with directives and requests as appropriate
Provide assistance to and support teams within the Castle enterprise as required, including Reception, Retail, Housekeeping and Administration teams.
Comply with health & safety directives and organisational policy, including regular fire drills.
Comply with organisational policy for green tourism and recycling policies.
Attend team meetings and training sessions as required including afterhours sessions – reasonable notice is given, and staff are paid for their time.
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.

Submit your CV and covering letter to: niallg@atholl-estates.co.uk

Application Deadline: Friday 20/06/2025