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Jobs

Catering Assistant (Highland Wildlife Park)

Organisation: The Royal Zoological Society of Scotland

Salary: £10.90 per hour

Location: Highland Wildlife Park

We are looking for a Seasonal Catering Assistants to join our team at Highland Wildlife Park. In this role you will be helping with cover for our peak Spring and Summer period, the role is expected to last to 31 October 2024 and include part time, with flexible variable hours, and some weekend work. Read on to find out more!

The role

Providing a first-class service to visitors to the RZSS Highland Wildlife Park in a varied and exciting role engaging with customers/visitors ensuring a high standard of customer service at all times. Ensuring all areas of the site are presented to the highest standards.

Some of the things you’ll do:

Provide first-class customer service by maintaining a positive, welcoming environment, proactive and helpful attitude to all visitors and colleagues to meet/exceed our Visitor Experience Standards, e.g. provide a personal, knowledgeable, and positive level of service daily.
Respond to unexpected situations (minor customer complaint) in a professional manner and seek advice and support from your line manager when required.
Ensure designated department/areas are maintained to the highest standard, ensuring stocks are regularly replenished, all areas are clean and clear, all displays are presented as directed (e.g. housekeeping duties such as toilet checking and litter picking).
Occasionally help in other operational areas including admissions, catering, events, parking, sentry, or any other department who may need back up support on a flexible basis.

What we’re looking for:

Good achievement in standard grades (or equivalent), including English and Mathematics.
Valid driving license (tours & presentations only)
Accurate numerical reasoning skills and attention to detail.
Engaging customers empathetically to provide information, upsell products and deal with queries.
Providing first class customer care and service, including dealing with customer queries.
Shortlisting of applications and interviews for this position will take place while the advert is live; the advert will close once a successful candidate has been found. Interested candidates are therefore encouraged to submit applications as quickly as possible.

The role  
 
Providing a first-class customer service and consistently high-quality food service experience to all visitors at Highland Wildlife Park (HWP) and by providing information and assistance and ensuring an environment that is engaging and well maintained.  
 
 Some of the things you’ll do:  

Provide first-class customer service by maintaining a positive, welcoming environment, proactive and helpful attitude to all visitors at all times, meeting or exceeding our Customer Service Standards.   

Ensure work areas are maintained to the highest health, safety and hygiene standards   

Ensure all areas are clean and clear, storerooms are well stocked and organized at all times, all kitchenware/equipment is clean and stored appropriately   

Assisting with the smooth running of the kitchen production areas   

Assisting with basic food preparations   

Operate the tills efficiently and assist with the counting and recording of monies to agreed standards.   

What we’re looking for: 

Good achievement in standard grades (or equivalent), including English and Mathematics. 

Food Safety and Hygiene (level 2 certification) or willingness to obtain 

Accurate numerical reasoning skills and attention to detail. 

Engaging customers empathetically to provide information, upsell products and deal with queries. 

Providing first class customer care and service, including dealing with customer queries. 

Please see the role profile for further information on what the role involves and essential/desirable criteria. 

Shortlisting of applications and interviews for this position will take place while the advert is live; the advert will close once a successful candidate has been found. Interested candidates are therefore encouraged to submit applications as quickly as possible.  

Please see the role profile for further information on what the role involves and essential/ desirable criteria. 

Application Deadline: Sunday 31/03/2024