Catering Team Leader

Organisation: The Royal Zoological Society of Scotland

Salary: £22,617.00 starting salary per annum (Full time equivalent 37.5 hours)

Location: Highland Wildlife Park, Scottish Highlands, Kincraig

Part-Time/Fixed Term – This role is fixed term to 31/10/2023 and the working hours are 30 hours per week.

The role

To coordinate the day-to-day catering operations to deliver first-class visitor experience and that your team and visitors enjoy a safe and happy environment; whilst generating income to exceed agreed targets in support of RZSS vision and mission.

Some of the things you’ll do:

Working with direction from the Catering Coordinators, provide day-to-day supervision of the Catering team.
Develop and maintain a supportive and dynamic first-class sales and service culture amongst the team -focusing on delivering high standards of service and food presentation in accordance with Cook safe regulations.

Ensure the Café areas are presented to the highest standards (displays, seating areas, signage), fully stocked and equipment is cleaned, maintained and serviced on a regular basis and report to the Coordinator any maintenance issues.

Support Visitor Experience Assistants with visitor complaints and act a route of escalation to deal with refunds in a professional manner and referring customer to your line manager if complaint cannot be resolved.

Working alongside the back of house team to ensure the smooth running of the cafe and outdoor catering areas as one united team.
What we’re looking for:

Starting pro-rated salary of £18,094 per annum (based on 30 hours per week)
Good achievement at Higher grade level (including English & Mathematics) or equivalent qualifications or experience.
Trained/certificate in Cooksafe and has ability/qualification to train others
Good understanding and use of electronic cash systems.
Significant experience of leading a team in a customer service environment

Please see the role profile for further information on what the role involves and essential/desirable criteria.

Application Deadline: Monday 06/02/2023