Commercial Manager

Organisation: Dynamic Earth

Salary: £30,000 - £40,000

Location: Edinburgh


Dynamic Earth is the leading earth science engagement charity in the UK, with a mission to empower people with an understanding and empathy for the Earth and its future. We do this by providing compelling engagement at our world-class Science Centre in Edinburgh, as well as through our learning and engagement programmes across Scotland. We recently published a bold new 10-year strategy – From Beginning to Mend – along with a powerful new brand, to help us reach more people and to embed climate change across everything we do.


It is an exciting time to join Dynamic Earth and be part of telling our epic story to achieve our vision of a positive future for us and our planet.

We are seeking a proactive, energetic and enthusiastic manager, who will manage both our Café and Shop to ensure that all visitors receive a cohesive five-star experience across the centre.


You will drive continual efforts to address environmental sustainability in what we source and sell while also ensuring that the Café and Shop continue to have a scientific focus. You will also gather insight from other leading operators and market reports to help us benchmark performance and know what future developments we wish to implement.

1. Manage rotas to ensure Café is staffed appropriately.
2. Coach and develop staff to ensure they are always delivering a high level of service.
3. Order in all appropriate stock items, beverage and consumables. Ensure all stock is properly rotated and stored.
4. Ensuring that a high standard of customer care is always maintained and continually assessing staff social skills.
5. Continually checking the cleanliness of the café service areas and seating areas and maintaining appropriate records.
6. Ensuring attractive displays of food products in the satellite counter units, and that beverage and condiment sections are replenished as needed.
7. Ensuring that all H&S procedures are continually carried out. (to include food temperature checks and cleaning records.

1. Manage rotas to ensure Shop is staffed appropriately.
2. Coach and develop staff to ensure they are always delivering a high level of service.
3. The control of inventory established and maintenance of par stocks, and monitoring of stock rotation and turnover.
4. The pricing of merchandise in accordance with budgeted profit margins
5. Maintaining a high quality of service to customers to contribute to the achievement of our 5 star Visit Scotland visitor attraction grading.
6. Liaising with suppliers to continually revise and update the merchandise mix.
7. Maintenance and operation of the MiniPOS system to evaluate sales, control stock and promote a good understanding of the sales mix and performance of individual stock lines and stock departments.
8. Conduct regular stock takes (as required) to maintain accurate records on stock levels, reduce wastage and promote accurate ordering.


• Relevant experience in a similar role
• Be able to demonstrate previous success in generating footfall and increasing sales.
• Well organised with excellent attention to detail and ability to prioritise workload.
• Self-motivated and confident to work with autonomy.
• Financially literate with a good knowledge of the Microsoft Office Suite and budget management.

• Experience working with MiniPos and Venersys or similar.
• Relevant experience in the visitor attraction industry.
• A professional or personal interest in science, earth science and environmental issues.
• An empathy for what Dynamic Earth exists to deliver.


• 34 days annual leave (which includes 9 bank holidays)
• Complimentary entry to Dynamic Earth for family and friends
• Free staff car-parking
• 25% Discount in the Dynamic Earth Gift Shop
• Subsidised meals from the Dynamic Earth Café
• Staff Canteen with complimentary tea and coffee
• Free entry to ASVA member visitor attractions (subject to conditions)
• Limited Gym Membership at MacDonald Holyrood Hotel (subject to conditions)
• Employee Values Awards
• Matched company pension contribution of 5%
• Confidential advice-line through our Employee Assistance Programme
• Life Assurance cover of 4 times annual salary
• Up to 3 years Critical Illness cover

If you would like to apply for this position, please send a copy of your CV and cover letter to

Application Deadline: Sunday 10/03/2024