Communication and Skills Manager

Organisation: Forestry and Land Scotland

Salary: £28,678 - £30,762

Location: Aberfoyle or West Calder

Our Visitor Services Team are responsible for providing a high quality visitor experience through engagement with our local communities, user groups and visitors to our forests and land.

They manage public access and safety across a geographically diverse holding, including our trails, visitor centre and urban woodlands that support the mental and physical wellbeing of over 2.6 million visitors annually.

Working with a small team, you’ll develop and deliver engagement plans for consultations and upcoming works from local woodlands through to landscape scale projects. You will also coordinate enquires from individuals and communities working with colleagues across our teams to respond in a timely professional manner.

Part of the role is to encourage new audiences to our sites across the Loch Lomond and Trossachs National Park and Central belt, working with neighbours, groups and communities to enhance the visitor experience. You will also build working relationships with partners to develop and oversee visitor and community engagement projects.

Occasional evening, weekend and public holiday working is a requirement for the role.

– Work positively and proactively with customers, stakeholders, communities, businesses and partners;
– Develop communications and engagement plans;
– Represent FLS at community, business, partner and stakeholder meetings;
– Deal promptly and helpfully with any enquiries and complaints;
– Develop strong and positive relationships across the region and promote excellent internal communications;
– Co-ordinate and advise colleagues where a technical response is required
– Promote a high level of customer focus and high standards of communications and engagement amongst staff;
– Monitor and support communication skills and knowledge development for staff, through coaching and advice;
– Promote a safety-first culture in all aspects of the role: a safe and healthy environment for visitors and staff, in line with corporate standards and industry best practice.

Application Deadline: Sunday 27/03/2022