Customer & Business Support Administrator

Organisation: Scottish Canals

Salary: Circa £20,279.70 - £22722 depending on experience

Location: Inverness

Scottish Canals has a fantastic opportunity for a friendly and confident individual to join our Caledonian Canal team based at Muirtown Basin, Inverness. You will contribute to our team delivery of excellent customer service for a busy canal. It is a varied role with never two days the same, with frontline customer facing plus administrative responsibilities.

Key Responsibilities of the role:​​​​​​​

Provide effective frontline customer service, dealing with the varied enquires / requests in a busy marina office   
Lead on the organisation, development and delivery of the long-term licencing and mooring programme, as well as the Winter mooring programme
In collaboration with the team, deliver and support the allocation of the short-term licencing and moorings programme
Efficient, accurate & timely delivery of back-of-house processes, such as shore power invoicing, boat safety scheme compliance and Great Glen Canoe Trail registrations
Issuing all long-term permit disks for Scottish Canals’ boaters on all our canals

As well as taking lead responsibility for the effective and efficient administration of our long-term licences and moorings you’ll be part of the small front of house team in Inverness with duties such as in person reception cover, responding to customer calls, emails and social media as well as marina services like allocating visitor berths and selling diesel.

We’ll give you all the training you’ll need to learn our systems and processes but we’re looking for someone with previous frontline customer care experience, excellent verbal and written communication skills and is confident to use their initiative to problem solve, as well as build strong working relationships with customers and colleagues alike. You’ll be able to demonstrate previous experience of working with administrative processes and systems where accuracy, timeliness, diplomacy, and confidentiality were key. The commercial acumen to maximise income, minimise waste and spot opportunities is essential.

The successful candidate will be friendly, a self-starter, organised and accurate, able to work alone or as part of a small team.

You should be educated to HNC or equivalent level in Business Administration or hold comparable experience in a similar role. A driving licence is preferred (must be in place within 6-month probationary period) and knowledge of the canal network or boating industry would be an advantage. Proficiency in the use of personal computers and business applications is essential.

This role is offered on a permanent basis, 37 hours per week, Monday – Friday, however we would consider applications seeking to work as job share. It attracts a salary of between £20,279.70 and £22,722 depending on experience and is based in our Inverness Office at Seaport Marina.

Scottish Canals also offers a generous annual leave entitlement of 34 days rising to 39 after 5 years (inc. public holidays), along with enhanced company sick pay, discounted shopping vouchers, and a contributory pension scheme with up to a 10% employer contribution.

Closing Date: Midday Friday 27th January 2023

Interviews held in Inverness: Week Commencing Monday 13th February 2023

Please supply a CV and covering letter with your application telling us how your specific experience and skills match those in the advertised role and why this opportunity appeals to you.

Application Deadline: Friday 27/01/2023