Customer Care Team Member

Organisation: Musselburgh Racecourse

Salary: Competitive hourly rate of £9.98

Location: Musselburgh Racecourse

The Customer Care Team is the face of the Racecourse, welcoming spectators attending our fixtures and providing 5-star service ensuring they have an enjoyable and memorable day with us.

Duties when working as a Customer Care Team member will involve working on our entrances, welcoming racegoers and scanning in their tickets. The role can also involve directing racegoers to various locations around the course, including our bars, on site restaurants and VIP hospitality. Another key responsibility of the Customer Care Team is to assist racegoers with any general queries they may have, whilst upholding our 5-star VisitScotland reputation. Lastly, duties can also include the sale of racecards or merchandise, which involves managing both inventory and handling cash. We pride ourselves on our impeccable reputation and aim to exceed our customers’ expectations every time they visit, and our Customer Care Team has a huge and key role to play in this.

Each raceday, you will be expected to work a minimum of 4 hours, then you are able to enjoy the races at no charge of entry should you have been relieved from your role. We pay a competitive hourly rate of £9.98 (including holiday allowance) and wages are paid on a weekly basis. You will also receive a voucher for tea/coffee and a cake from our food units each shift that you work for us.

If this sounds like the role for you, please send your CV over to and someone will be in touch with you shortly.

Application Deadline: Tuesday 05/04/2022