Jobs

Job Description:

About Islander

Islander is a proudly Scottish accessories brand, designed and headquartered in Edinburgh. Through our retail stores and workshop experiences across Scotland, we create personalised accessories inspired by heritage craftsmanship and modern design.

With multiple stores and workshops already established and new London locations launching soon, Islander is entering a significant phase of growth.

Customer experience sits at the heart of our brand.

The Opportunity

We are seeking a confident and hands-on individual to support the day-to-day running of our customer service function as the business continues to grow.

This role is focused on maintaining high service standards, ensuring smooth customer communication, and supporting the wider team in delivering a consistent and professional experience.

As volume increases and new stores open, you will help bring structure, organisation and clear communication to the department.

Key Responsibilities

Support customer communication across email, phone and social media, ensuring a consistent and professional tone
Manage workshop bookings and customer diaries to ensure efficient scheduling
Handle order processing, returns and customer enquiries
Work closely with retail, wholesale and warehouse teams to resolve issues and improve processes
Maintain visibility of day-to-day activity to ensure service standards are met
Assist with introducing structure, reporting and improvements within the department
Support preparation for increased demand as new stores open
About You

Previous experience within a customer service environment
Strong organisational skills with the ability to manage workload and priorities effectively
Clear and confident communicator
Calm and professional when handling challenging customer situations
Practical and solutions-focused, with good commercial awareness
Comfortable working in a fast-paced retail environment
The Role

This is an opportunity for someone who enjoys being closely involved in the day-to-day running of a busy customer service department, contributing to a smooth and well-organised operation while delivering a high standard of customer experience.

Job Types: Full-time, Permanent

Benefits:

Employee discount
On-site parking
Private dental insurance
Private medical insurance
Work Location: In person

Application Deadline: Monday 06/04/2026