Customer Service Assistant

Organisation: Edinburgh Dungeon

Salary: £11.54 per hour

Location: Edinburgh

OI PEASANTS! WE’RE RECRUITING… Ever fancied being part of the scariest and funniest journey through Edinburgh’s most perilous past. We’re on the lookout for Customer Service Assistants to deliver horrible memorable experiences!

In this varied role you will be the first point of contact for our visiting peasants, offering a cold welcome, supporting them to stock up on Dungeon related goodies, answering any questions guests may have and acting as a sales representative.

Going out of your way to ensure our guests have a scary fun and exciting visit, helping customers at any point throughout the attraction.

This is a seasonal role offering a minimum of 10-15 guaranteed hours per week. Flexibility is needed including the ability to work weekends and available during peak times (bank holidays and school holidays).

Qualifications & Experience
Experience working in a customer facing environment is preffered
Have an outgoing personality
Confidence and energy to interact with the dungeon dwellers and of course the traitors
An adequate level of fitness and stamina is not required; an unpleasant appearance is a bonus
Alongside the opportunity to inflict your unique personality on guests from across the nation, you’ll also receive:

Monthly Bonus based on guest satisfaction
25% discount in our retail shops and restaurants
40% off LEGO online
Merlin Magic Pass – giving you free tickets to all our attractions worldwide for you, your family, and friends every year
Employee pricing up to 55% off cinema tickets
The cell doors are open and ready to welcome you…

Application Deadline: Thursday 06/06/2024