Jobs

Scottish Canals are the custodians of the nation’s canal network and surrounding estates.  Our vision is to invest in the canal network to generate lasting benefit for people and communities; celebrating their industrial heritage, ensuring they offer quality green and blue spaces for people and communities and contribute to Scotland’s resilience in tackling climate change.

Our success is rooted in valuing the contributions of our entire team – we care, we create, and we collaborate to continue to deliver a whole range of activities and services, from boating, and mooring, paddling, walking and wheeling, to living and playing and improving what the canals have to offer to our visitors and communities.  We also work collaboratively with our partners and stakeholders to contribute to a wealthier, fairer, greener and more resilient Scotland.

As an employer we offer a truly unique opportunity to be part of our team, help us realise our vision and contribute to safeguarding our heritage and ensuring our canals flourish now and in the future. 

We currently have an exciting opportunity for a Destination Supervisor to join our Destinations team in Fort Augustus. Reporting to the Visitor Experience Manager, the Destination Supervisor manages all customer-facing teams and ensure the smooth running of visitor operations and experiences.

This role is fundamentally important in managing all front of house staff at the Caledonian Canal Centre. The Destination Supervisor sets the standard and ensures staff exceed visitor expectations at all times. Customer care is of primary importance. The supervisor manages and influences the visitor journey from first engagement until they leave, satisfied with their experience. 

You will train, mentor and lead the front of house staff to create a visitor experience team who greet, engage, enthuse, excite and inform all visitors and “go the extra mile” to make a visit to the Caledonian Canal Centre exceptional.

The supervisor currently manages the retail experience at CCC, in charge of stock taking, ordering and managing restocking.

The role is offered on a permanent basis, and with a starting salary of £34,165 (Band D) plus 11.25% Variable Hours allowance.  Working hours 35 hours per week, four days on, two days off.

Scottish Canals offer a generous annual leave entitlement of 28 days, plus 10 public holidays, along with enhanced sick pay, discounted shopping vouchers, health cash plan and a contributory pension scheme with up to 10% employer contribution.

Primary responsibilities of the role:

Raising purchase orders, checking invoices/profit margins, implementing pricing changes
Ordering of stock & stock taking/recording and management of supplier relationships
Creating/maintaining/updating staff rota and cleaning schedules
Annualised hours administration
Responsibility for legal records for alcohol sales/temperature checks/VAT coding
Responsible for setting up of customer-facing displays
Meeting reps and agreeing prices for suppliers
Costing – ensure appropriate gross profit for all items sold
Waste documentation & control
Basic marketing and promotions
Ordering and compliance of staff uniforms/PPE

Qualifications and knowledge required:

Food hygiene level 2 desirable but not essential
First aid qualification desirable but not essential
Personal alcohol license desirable but not essential

Skills and experience required:

Line management experience
Experience of working within a high-quality, high-volume public venue, retail or hospitality environment
Strong communication skills
Computer literate​​​​​​​

Qualities & abilities required:

A real enjoyment for dealing with the public
A confident, friendly, welcoming, helpful, engaging nature
Great leadership qualities
Ability to co-operate with and support colleagues
Ability to deal with enquiries and comments from customers in a professional manner providing appropriate information and guidance
Use of initiative in applying and maintaining high levels of customer service
Good judgement regarding upward referral of issues to line management for further guidance
Keeping brand standards at highest level
Ability to deliver a professional service to customers
Keen to work across various disciplines (gift shop, café, tourism, events, etc)
Good time management and organisational skills
Ability to work well under pressure and in busy environments
Flexible approach to the role

Scottish Canals reserve the right to close this vacancy before the closing date if a sufficient number of applications are received.

Application Deadline: Friday 31/10/2025